Ciao Velasca, High quality shoes! Scarpe di alta qualita. The materials,quality, construction, fit and comfort. Excellent craftsmanship. The unboxing is rustic and elegant with shoe pouches for tra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having track this order request was very satisfied with it's timely delivery. Regardles of it's international route. Jacket received was Jacket shown with quality and fit as stated per size chart. I... See more
Company replied
Very timely delivery Always great when shipments arrive on time and better still when early. These shoes were really bought for fall/winter with strong vibram sole, but they are both comfortable and... See more
Company replied
I bought my first pair of velasca driver shoes 5 years ago. I love the quality, reminding me of my Prada driver shoes from 15 years ago when I lived in Switzerland. The quality of leather, the workm... See more
Company replied
Company details
- Shoe shop
- also in
- Clothing Shop
Written by the company
We create refined footwear and clothing that represents the expression of finest Italian craftsmanship. Every detail tells the story of our love for timeless style, through which you can see and sense authentic Italian feeling. Our first love was shoes. We started off looking for shoes for ourselves - in search of both beauty and quality - so we headed straight to the artisans in Montegranaro, Le Marche, Italy’s oldest shoemaking district. Enamored by Italian craftsmanship, we expanded our collection. We went deep into researching the origins behind every new piece: where the tradition began, where to find the relevant expert craftspeople. And we found them - all over Italy. That’s where our clothing collection began.
Contact info
Via San Martino 14, 20122, Milano, Italy
- +390230457307
- ciao@velasca.com
- velasca.com
4.5
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Velasca
Hello Alexander,
thank you for sharing your feedback with us.
We are sorry to hear that communication did not meet your expectations, even though you appreciated the quality of our products. We fully understand how important clear and timely communication is, and we take your comments very seriously.
Your feedback is valuable and helps us improve every day. If you’d like, please feel free to contact us at ciao@velasca.com so we can look into your case more closely.
A warm greeting.
Team Velasca
Excellent communication and resolution…
Excellent communication and resolution to my return request.
29 May 2026
Reply from Velasca
Hello,
We really appreciate your positive feedback.
Thank you for choosing our products!
Best regards,
Team Velasca.
Amazing company
It was refreshing to see a company source my size from one of their stores. Amazing service. I want to take 1 star off because my order has not arrived and is stuck with customs currently. I know that is out of the control of Velasca, but I'm just a little frustrated.
29 May 2026
Reply from Velasca
Ciao John,
Thank you for taking the time to share your experience. We're excited to hear that everything met your expectations.
Best regards, Team Velasca.
Velasca is an brand that you need to experience
What can I say about this brand that people around the world haven’t already said?
I recently purchased two pairs of shoes from Velasca, and on one of my orders I accidentally selected the wrong size. I thought it would be a hassle to fix, but I was literally just one text message away from getting help. Ambra assisted me personally and was able to update my order within minutes. That level of personalized service is rare these days.
As for the shoes, the quality is outstanding. The moment you see them and wear them, you can tell they are made with care, attention to detail, and true craftsmanship.
Velasca is a brand you need to experience. Their products represent exactly what authentic “Made in Italy” should stand for: quality, tradition, and passion.
29 May 2026
Reply from Velasca
Ciao Carlos,
thank you so much for choosing Velasca! We’re truly happy you placed your order with us and hope your purchase brings you comfort and style every day.
Warm regards from the entire Velasca team
impossible to get a return completed
impossible to get a return completed. havent recieved the label. phone calls go unanswered
27 May 2026
Reply from Velasca
Hello,
We’re truly sorry to hear about your experience.
Having difficulty completing a return, is understandably an unpleasant situation. We know how important it is for the return process to be simple, clear, and responsive, and we’re sorry that this has not been the case for you.
Your feedback is extremely valuable and helps us improve day by day. We care deeply about doing things well, always, and it’s clear that we fell short of the standard you should expect from us.
One of our assistant has already got in touch with you to provide assistance and help you with this issue, that will easily be solved, don't worry.
Thank you for giving us the opportunity to listen. We hope we can turn this experience around and restore your confidence in us.
A warm greeting from the whole Velasca team.
Wow!
Wow
Very fast and efficient service. I can tell it’s a mature company and business.
The loafers are excellent. Great fit for my specific feet.
29 May 2026
Reply from Velasca
Ciao David,
Your review brings us joy! We're delighted that you're satisfied with your purchase. Best regards, Team Velasca.
Shoes look amazing
Shoes look amazing, and feel great. Only reason I don't give 5 stars is because the left one looks like it may have been a display shoe- sole showed a little "try-on" wear. Regardless, I'd highly recommend.
27 May 2026
Reply from Velasca
Ciao Stephen,
We're pleased to hear that your purchase was satisfying (despite the small flaw). Thanks for your trust! Best regards, Team Velasca.
A Padova Claudio does a great job
A Padova Claudio does a great job. A nice small welcoming site.
Keep it going.
27 May 2026
Reply from Velasca
Ciao Manuel,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Belts are great
Belts are great, but I've emailed about exchanging my belts for a different size and have not received a response. It's been over a week since I reached out.
28 May 2026
Reply from Velasca
Ciao William,
We’re truly sorry to hear about your experience.
Having difficulty completing a return, and being unable to reach us by phone is understandably frustrating. We know how important it is for the return process to be simple, clear, and responsive, and we’re sorry that this has not been the case for you.
But one of our assistant has already in touch with you and we are sure all will be fixed in no time.
Your feedback is extremely valuable and helps us improve day by day. We care deeply about doing things well, always, and it’s clear that we fell short of the standard you should expect from us.
Thank you for giving us the opportunity to listen. We hope we can turn this experience around and restore your confidence in us.
A warm greeting from the whole Velasca team.
The shoes are of excellent quality.
I gave this order 5 out of 5 because the shoes are of excellent quality, exactly as described, and very comfortable. The delivery was fast, and the entire shopping experience was smooth and hassle-free.
26 May 2026
Reply from Velasca
Ciao Elina,
Your review brings us joy! We're delighted that you're satisfied with your purchase. Best regards, Team Velasca.
Once again, excellent!
This is the fourth or fifth pair of shoes I've received from Velasca. I really can't think of anything that could be better. The entire experience is pure, simple class, without being pretentious.
25 May 2026
Reply from Velasca
Ciao Joseph,
Your review brings us joy! We're delighted that you're satisfied with your purchase. Best regards, Team Velasca.
Quality shoes and great delivery time
25 May 2026
Reply from Velasca
Ciao John,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Lajetico Trouser
The Lajetico Trouser was a wonderful find. I was looking for a blended material with natural fibers. It is a worsted wool, cotton, and silk blend. The hazelnut color goes with at least two outfits of mine. The Valesca staff followed up after receiving the merchandise to make absolutely certain I was pleased with my purchase.
20 May 2026
Reply from Velasca
Hello Jay, thank you for shopping with us! Every order is important and handled with care. We hope you fully enjoy your new item and your experience with Velasca. Warm regards from the entire Velasca tea
I was very surprised and pleased with…
I was very surprised and pleased with how quickly it arrived.
20 May 2026
Reply from Velasca
Ciao Nick,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
I received my order very fast at my…
I received my order very fast at my door.I got thrown off by the size mentioned on the pack list and the invoice so i kind of panicked because I was about to go to a tailor to size the length. Then I called one the stores in New York city and I got reassured that the number was the Italian size of my 36. Everything is great so far. The quality of Linen is top line. Thank you for a great product!
Wilfried Aka
19 May 2026
Reply from Velasca
Ciao Wilfried,
Thank you for taking the time to share your experience. We're excited to hear that everything met your expectations.
Best regards, Team Velasca.
As a customer with a shipping address…
As a customer with a shipping address in the USA I felt that the online store purchasing process was easy and shipping time reasonable. Very satisfied with the service.
19 May 2026
Reply from Velasca
Ciao Luis, thank you for shopping with us! Every order is important and handled with care. We hope you fully enjoy your new item and your experience with Velasca. Warm regards from the entire Velasca team
Velasca Linen Shirts Equal Quality
The quality of a Velasca linen shirt was as expected based on previous purchases and fill my closet. The ordering process, shipping and correspondence were all top-notch, which I've come to expect with Velasca.
17 May 2026
Reply from Velasca
Ciao Gary,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
I’m very pleased with the quality of my…
I’m very pleased with the quality of my shoes. They are beautiful and a perfect fit
29 April 2026
Reply from Velasca
Ciao Michael,
Your review brings us joy! We're delighted that you're satisfied with your purchase.
Best regards, Team Velasca.
Exceptional blazer
I got an amazing blazer, love the quality & colors & cut!
15 May 2026
Unprompted review
Reply from Velasca
Hi Claud,
thank you for sharing this — and we're sorry you didn't hear back from us. We weren't able to locate an order or email address linked to your account, so we'd love it if you could reach out directly at hello@velasca.com: we'll look into both the discount and your return straight away.
Best,
Team Velasca
My experience with Velasca was remarkable
My experience with Velasca was incredible—and that’s honestly an understatement. From the moment I placed my order to the final delivery, the communication was excellent and the entire customer experience felt genuinely personal. The attention to detail, especially with the packaging, really stood out and made the experience feel premium from start to finish.
I did have to exchange my original pair because I ordered a half size too large, but the return and exchange process was one of the easiest and fastest I’ve ever dealt with. It was completely smooth, hassle-free, and handled with great care.
On top of that, the quality and craftsmanship of the shoes are unmatched. You can immediately tell how much care goes into both the product and the customer experience. I’ll absolutely be purchasing from them again.
9 May 2026
Reply from Velasca
Hello Tyler,
Thank you so much for your incredible and thoughtful review! We’re truly happy to hear that your experience felt personal and smooth from start to finish, and that you appreciated the care we put into both communication and packaging.
We’re also glad the exchange process was easy and hassle-free for you, even if the initial sizing wasn’t quite right. Most of all, it means a lot to know you value the quality and craftsmanship of our shoes—that’s exactly what we strive for every day.
A warm greeting,
Team Velasca
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.