Veleco logo
Visit website

Veleco Reviews 205

•
TrustScore 5 out of 5

4.9

Mobility equipment supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that drivers are often helpful, polite, and provide thorough explanations of the product. Many people are also very satisfied with the product itself, describing the scooters as well-made and beautiful. The company's customer service and staff receive high praise for their responsiveness, expertise, and willingness to assist with modifications or issues. However, some customers have experienced issues with communication and customer service, particularly regarding delivery times and resolving technical problems. A few people also mentioned difficulties with the product's suitability for their specific needs or unexpected issues with components like batteries, leading to frustration with the support process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness of delivery drivers... See more

Product

Customers had positive experiences with product quality and design. Many reviewers praise the scooters as... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the fabulous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Company details

  1. Mobility equipment supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

warenty work first class

i had a problem with the left hand wheel nut bring over torqued when trying to remove it the nut stalled on the axle preventing its removal the repair engineer was fantasiche had to grind the whell nut off and replace it on the scooter with a new shaft and nut, he came back to day09/12 2025 to replace the whell and tyre it took a little time to resolve but i can tell you they did a first class job and my draco scooter is as good as new if i need another one i will be with veleco again, they are nice people and a pleasure doing buisness with a big thanyyou love ny draco schooter in a fantastic gray every one whoo sees it loves the colour,

9 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look