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Rated 1 out of 5 stars

this company is a bad idea. worst tour i have had in my life and they don't even know who ran the tour. they sell packages without any type of quality control nor knowing who ran the tour. submitted r... See more

Rated 2 out of 5 stars

We arranged and paid $120 online for transportation and lei greeting upon arrival in Honolulu only to be met by a non-chalant female with a 8x11" handwritten sign bearing our name asking us what hotel... See more

Rated 1 out of 5 stars

A simple question: How is this company *still* in business? From misleading (I'm being kind) offers, to booking debacles, to horrible misadventures, to terrible customer service which makes refunds... See more

Rated 5 out of 5 stars

Booking a Hawaiian vacation on the Big Island I had no idea that Kona & Hilo are on the opposite sides of the island and several hours apart by car. I signed up for several tours that would have req... See more

Company details

  1. Travel agent

Information provided by various external sources

VELTRA offers hundreds of tours and activities for travelers around the world. Experience everything countries of the world have to offer! Choose from sightseeing tours to spa escapes to interactive cultural programs and so much more. With new destinations added daily and an easy way to manage your fun, VELTRA is the only way to travel.


Contact info

  • Yaesu Center Bldg. 2F, 1-6-6 Yaesu, Chuo, 103-0028, Tokyo

  • veltra.com

1.8

Poor

TrustScore 2 out of 5

814 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic Service

Used veltra for my first ever trip to Japan, for tours and wifi rental and both were phenomenal! Will definitely use again!

4 June 2019
Unprompted review
Rated 4 out of 5 stars

Good tour

Good tour, very interesting sights. Guide very knowledgeable but talked too soft. Hard to hear unless in front of him.

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Great Tour!

The tour was everything they said it would be. It was very well organized and my 10 year old son, husband, and I all had a great time and really enjoyed the itinerary.

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Shoutout to Irah , customer support

Shoutout to Irah , veltra customer representative, for arranging & accommodating our tours even at the shortest of time, very responsive and updated us whenever available to avoid scheduling conflicts ..
The tours were great..

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Snorkeling trip with VELTRA

I booked a snorkeling trip in Ishigaki,Okinawa through the VELTRA website. They took care of all my requests very carefully and made sure that I had a wonderful trip and snorkeling experience. They diligently planned the whole thing to very last details and ensured a comfortable and memorable trip for me. They were very patient and replied to all my emails in due time and I totally loved the fact that they take care of their customers very seriously while keeping their customers' happiness as the main priority. I would totally recommend VELTRA to my friends and any other relatives

4 June 2019
Unprompted review
Rated 1 out of 5 stars

Avoid Veltra!

I would not recommend Veltra … Our child got sick the night before our outing and despite our best efforts of email, phone calls, and even driving into the appointment to talk face-to-face about our situation, Veltra would not give us even a partial refund. We ended up paying $188 for no services rendered due to circumstances beyond our control. The company that was offering the tour was prepared to give us a refund, but they were unable to because we went through this booking agency. My advice – go directly through the company offering the service, do not use Veltra. Heaven forbid anything ever goes wrong on one of your vacations they will just take your money. I would understand losing a percentage because it was a last-minute problem, but I do not understand them taking the full amount when the tour was still going on without us. Shame on them.

31 May 2019
Unprompted review

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