I found the customer service to be excellent. The response time to queries was fantastic. I needed a bit of extra support with the process and Karly supported me every step of the way. She was so... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
- #56 of 74 best companies in Cosmetics Industry
- #162 of 220 best companies in Beauty product supplier
- #1 of 1 best companies in Dental Laboratory
- #166 of 254 best companies in Health and beauty shop
- #12 of 14 best companies in Teeth whitening service
Written by the company
Venneir® is a UK brand dedicated to premium cosmetic dental care for veneers, composite bonding, crowns, implants, and natural teeth. Since 2019, we've delivered science-backed products like advanced toothpastes, anti-stain mouthwash, whitening trays, night guards for grinding and click-in veneers & essix retainers, all made in our UK-registered dental lab. Venneir® prioritises quality, convenience and customer service redefining your oral care experience.
Built Better. Delivered Faster.
Written by the company

- Retainers, Click-in Veneers, Whitening Trays & More
- Made in our own UK dental lab for faster delivery, better quality, and full control — unlike others who outsource abroad.
Click-in Veneers. Done Right.
Made at Our Own UK Dental Lab.

Contact info
Venneir, BioCity, Bo'ness Road, Scotland, ML1 5UH, Glasgow, United Kingdom
- customerservices@venneir.com
- venneir.com
Online Oral Care for Cosmetic Smiles
Replied to 17% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whiting gum guard
Been very helpful , I have struggled with doing the mould , I contacted the company to ask for refund and been dealing with Andrew , he gone out of his way to help me and has arranged a new kit free of charge so I can try again ,but with a video call so someone can guide me to do . Thank you Andrew . The option of refund was there ,but Andrew wanted me to give it one more try with a video call before I gave up.
This is a great experience when it…
This is a great experience when it comes to getting your mouthguards for a really reasonable price. The materials, follow-up, and final results are astonishing. The only thing, as users, is to be mindful that you are responsible for the impressions, so it's better to do it well from the start. But generally speaking, it's great value for money if you are not in a rush! I will definitely use it again.
Really great experience with Cameron…
Really great experience with Cameron who called and helped me when my parcel was delivered to the wrong address, great customer service! Thank you.
Brian was very helpful with my order
Brian was very helpful with my order, ensured everything was ok.
Well received, happy with the product!
Friendly guy oliver helped me
Very nice guy called oliver helped me through the impressions stage. Very thorough and helpful.
I was having trouble doing my…
I was having trouble doing my impressions and I was speaking to Oliver. He was very patient and guided me through what to do. Overall great customer service from Oliver Thankyou 😊
Great service
Great service, quick delivery, my retainer was slightly loose when it came but i got a new one remade immediately with no fuss or questions asked. Michael was really helpful, the retainer i received was much better quality than what i had bought previously from other companies.
High quality retainers
⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience ordering my retainers from Venneir. The whole process was smooth from start to finish, with clear instructions and great communication throughout. My retainers arrived promptly, were carefully packaged, and fit perfectly right out of the box — comfortable, secure, and exactly what I needed. Customer service was handled impeccably by Andrew.
The quality feels excellent, and it’s reassuring to know my smile is well protected. I also really appreciated how easy and stress-free they made everything, especially compared to traditional dental visits.
Highly recommend to anyone looking for reliable, high-quality retainers and great customer service. Thank you, Venneir
Great service…
I needed a replacement for more retainers I had ordered last year and Andrew from the customer services team replied quickly and efficiently offering a great service as usual. Very happy with Venneir and quick and professional service as always.
Very easy company to deal with
Very easy company to deal with. Brian responded very quickly with any queries I had. Would recommend.
Great customer service from cameron
Cameron was very helpful with any issues I had and was very pleasant.
Thank you to my hero’s for making me so…
Thank you to my hero’s for making me so confident, big shout out to Chris and Rob for working their magic, I can smile so confidently now, shout out to Scott, gayle and velonia for being the best also. Wouldn’t be able to leave the house without all your amazing work
Great service
Easy to use, with good instructions, great customer service and the final product (mouthguard) fitted really well.
All in all a good experience. Highly recommended and I will use the service again
Cameron was a great help to me when I…
Cameron was a great help to me when I needed it, been very thoughtful and helpful when needed, thank you again Cameron, great help
Charlotte was extremely helpful in…
Charlotte was extremely helpful in explaining how the impression would work and was extremely fast in replying! Would definitely recommend!
Brian from the team was really…
Brian from the team was really helpful,thankyou so much
5 star 🌟 for Brian
“Oliver provides exceptional service
“Oliver provides exceptional service, offering clear explanations and prompt responses. His professionalism and efficiency make him highly reliable and recommended. Also the best choice I make in my life , and good price . I really recommend this place .
Oliver is a fantastic customer service…
Oliver is a fantastic customer service rep, top quality service from start to finish. Very impressed and very happy with his service 😊
Brian is so helpful !
I accidentally ordered the wrong retainers, but the customer service was excellent. Brian was really helpful and quickly sorted everything out for me, arranging for the correct ones to be sent. He made the whole process easy and stress-free, which I really appreciated. Great service and communication-thank you!
Received my veneers last week had them…
Received my veneers last week had them in every day so happy with my new smile I had a small issue with the top set but Andrew at venneir has sorted it out for me the service is amazing and so professional thank you Andrew 🙏
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
