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Venneir Reviews 942

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, highlighting individuals who provided exceptional support throughout various processes. The customer service is frequently described as excellent, efficient, and responsive, with many appreciating the human touch compared to automated systems. The overall service is often noted for its speed and impeccable quality, with many consumers receiving their products quickly and finding them to be a perfect fit. However, some customers were not happy with the product, reporting issues such as ill-fitting mouthguards and retainers that were either too small, had extra teeth, or caused gum irritation. A few people also felt that the quality of certain products, like veneers, did not meet their expectations, appearing fake or not providing the desired realism. There were also occasional complaints about customer service being unhelpful or dismissive in certain situations, and a few individuals experienced long processes or issues with product replacements.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, highlighting perfect... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the team for being... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient interactions.... See more

Service

Clients share positive opinions on service, frequently highlighting the quick and efficient process, with... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the quality of products, noting that... See more

Based on these reviews

Rated 4 out of 5 stars

I found the customer service to be excellent. The response time to queries was fantastic. I needed a bit of extra support with the process and Karly supported me every step of the way. She was so... See more

Rated 5 out of 5 stars

From start to finish the service has been impeccable. It did take me some time to actually do the impressions from the time I bought the kit as my ill fitting bridge kept my gap bigger than its origin... See more

Rated 5 out of 5 stars

Fantastic Service Start to finish 1 week Friday I did my impressions posted back Monday and sparkling new perfect fit replacements here Friday! So much better than my originals and 1/4 of the price... See more

Rated 5 out of 5 stars

I found the customer service to be efficient and helpful, during the process of getting impressions made and using WhatsApp and most recently with email follow up questions about after care of my teet... See more


Company details

  1. #56 of 74 best companies in Cosmetics Industry
  2. #162 of 220 best companies in Beauty product supplier
  3. #1 of 1 best companies in Dental Laboratory
  4. #166 of 254 best companies in Health and beauty shop
  5. #12 of 14 best companies in Teeth whitening service

Written by the company

Venneir® is a UK brand dedicated to premium cosmetic dental care for veneers, composite bonding, crowns, implants, and natural teeth. Since 2019, we've delivered science-backed products like advanced toothpastes, anti-stain mouthwash, whitening trays, night guards for grinding and click-in veneers & essix retainers, all made in our UK-registered dental lab. Venneir® prioritises quality, convenience and customer service redefining your oral care experience.

Built Better. Delivered Faster.

Written by the company

Retainers, Click-in Veneers, Whitening Trays & More
Made in our own UK dental lab for faster delivery, better quality, and full control — unlike others who outsource abroad.

Click-in Veneers. Done Right.

Made at Our Own UK Dental Lab.

Made at Our Own UK Dental Lab.
Each set is designed by experienced dental technicians and fabricated by hand in our UK lab — never rushed, never off-the-shelf. Take your impressions at home, send them back in the prepaid box, and we’ll do the rest — crafting your veneers with clinical precision. No appointments. No stress. Just your smile, upgraded.

Contact info

Online Oral Care for Cosmetic Smiles

Premium oral-care products online. Retainers, Click-in Veneers & More.

4.4

Excellent

TrustScore 4.5 out of 5

942 reviews

5-star
4-star
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1-star

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Whiting gum guard

Been very helpful , I have struggled with doing the mould , I contacted the company to ask for refund and been dealing with Andrew , he gone out of his way to help me and has arranged a new kit free of charge so I can try again ,but with a video call so someone can guide me to do . Thank you Andrew . The option of refund was there ,but Andrew wanted me to give it one more try with a video call before I gave up.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

This is a great experience when it…

This is a great experience when it comes to getting your mouthguards for a really reasonable price. The materials, follow-up, and final results are astonishing. The only thing, as users, is to be mindful that you are responsible for the impressions, so it's better to do it well from the start. But generally speaking, it's great value for money if you are not in a rush! I will definitely use it again.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery, my retainer was slightly loose when it came but i got a new one remade immediately with no fuss or questions asked. Michael was really helpful, the retainer i received was much better quality than what i had bought previously from other companies.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

High quality retainers

⭐️⭐️⭐️⭐️⭐️

I had a fantastic experience ordering my retainers from Venneir. The whole process was smooth from start to finish, with clear instructions and great communication throughout. My retainers arrived promptly, were carefully packaged, and fit perfectly right out of the box — comfortable, secure, and exactly what I needed. Customer service was handled impeccably by Andrew.

The quality feels excellent, and it’s reassuring to know my smile is well protected. I also really appreciated how easy and stress-free they made everything, especially compared to traditional dental visits.

Highly recommend to anyone looking for reliable, high-quality retainers and great customer service. Thank you, Venneir

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service…

I needed a replacement for more retainers I had ordered last year and Andrew from the customer services team replied quickly and efficiently offering a great service as usual. Very happy with Venneir and quick and professional service as always.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to my hero’s for making me so…

Thank you to my hero’s for making me so confident, big shout out to Chris and Rob for working their magic, I can smile so confidently now, shout out to Scott, gayle and velonia for being the best also. Wouldn’t be able to leave the house without all your amazing work

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to use, with good instructions, great customer service and the final product (mouthguard) fitted really well.
All in all a good experience. Highly recommended and I will use the service again

24 March 2026
Unprompted review
Rated 5 out of 5 stars

“Oliver provides exceptional service

“Oliver provides exceptional service, offering clear explanations and prompt responses. His professionalism and efficiency make him highly reliable and recommended. Also the best choice I make in my life , and good price . I really recommend this place .

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Brian is so helpful !

I accidentally ordered the wrong retainers, but the customer service was excellent. Brian was really helpful and quickly sorted everything out for me, arranging for the correct ones to be sent. He made the whole process easy and stress-free, which I really appreciated. Great service and communication-thank you!

24 March 2026
Unprompted review

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