Veo. Reviews 

131
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I placed an expensive order two weeks ago, my first time purchasing from this site. I haven't heard anything about it being dispatched since then (though they've sent me a ton of marketing emails). I'... See more

Company replied

Rated 5 out of 5 stars

Been waiting for something like this for years. It can be so hard to find amazing sustainable brands but having them all under one roof is great for discovering new ethical products and businesses. Ve... See more

Rated 1 out of 5 stars

I ordered some shoes. I got a dispatch tracking link for UPS but nearly 2 weeks went by and UPS showed as still waiting to receive the parcel. I contacted Veo and asked to cancel they said I couldn’t... See more

Rated 1 out of 5 stars

These glasses are horrible. Poorly made, break just by placing them on the counter. Total scam. 30 day policy is ridiculous.

Company details

  1. Online marketplace
  2. also in
  3. Clothing Shop
  4. Fashion accessories shop
  5. Health and beauty shop
  6. Health food shop
  7. Homewares Shop

Written by the company

Veo is the largest online shopping & lifestyle platform for sustainable products. A destination for conscious consumers, and a home to over 300+ unique, independent, and high-quality ethical brands across Fashion, Beauty, Health, Food, & Home. Veo is on a mission to make sustainable shopping easy and accessible: this means no greenwashing, and no fast fashion, and no products that are produced irresponsibly. We know it can be hard to find brands that tick all the boxes. That's where Veo comes in! We do all the hard work and research for you, bringing everything together in one place. We believe that sustainable living shouldn't mean compromising on quality, choice, or personal style, so at Veo we guarantee you'll never have to!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

131 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(131)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

The only place to go for sustainable stuff!

What a fantastic website - they have sustainable items that I didn’t even know existed!

I ordered a compostable AirPod case, some gold earrings and a set of rings - they all arrived really quickly, beautifully wrapped in plastic free packaging.

The products are so stunning and it feels good knowing that a portion of the money goes to worthwhile causes - I’m over the moon with my new bits and Veo is my new go to!

15 November 2021
Rated 5 out of 5 stars

Beautifully done.

Best online shopping experience of the year. Excellent quality products, packaged with love, care and style. Exceptional customer service - personal handwritten ‘thank you’ note was a warm and thoughtful gesture. Prompt delivery. Can’t recommend enough.

11 November 2021
Veo. logo

Reply from Veo.

Hi Nadia,

Thank you so much for your lovely review about your shopping experience with Veo. We really appreciate this, our brands and team work extremely hard to provide this 5* level of service and high quality sustainable, ethical products to our customers.

We can't wait to see you back on Veo again!

Thanks
Team Veo

Rated 3 out of 5 stars

Not clear how to manage returns

I ordered a coat through Veo, from Komodo, which I then needed to return. The label in the package told me to ring Komodo before sending anything back, so I did. They said they didn't pay for returns, so I paid £11.15 to send it back. I should have realised that I was entitled to a returns label through Veo. Perhaps this could be made clearer in some way. There was no paperwork from Veo in the parcel. I will know next time but wonder if the process should have better signposting.

8 November 2021
Veo. logo

Reply from Veo.

Hi Anna

Thank you for your review and feedback, I believe this has now been resolved with our customer service team who explained the returns process and where this information can be found. We have processed your refund as a gesture of good will for your returns expense to help resolve this.

Please do let us know if there is anything further we can do to assist.

We hope to see you back on Veo soon!

Team Veo x

Rated 1 out of 5 stars

Still waiting for the product to arrive…

Still waiting for the product to arrive 3 weeks after ordering.

7 November 2021
Veo. logo

Reply from Veo.

Hello,

I am very sorry to hear you have not received your order yet. Please could you help to contact our very helpful customer service team who will look at this as priority for you at hello@veo.world.

Kind Regards
Team Veo

Rated 5 out of 5 stars

This review is for Veo's customer…

This review is for Veo's customer service. They responded very quickly to my query and changed where gift voucher's appeared on their website immediately. Couldn't have asked for more. Only thing that has put me off since then is the volume of e-mails I have had from them, but this is minor.

17 September 2021
Rated 5 out of 5 stars

Service great but I have not yet…

Service great but I have not yet opened/sampled my order, so I cannot say more

21 August 2021
Veo. logo

Reply from Veo.

Hi Jeremy, thanks for your excellent review and we're really pleased the service was great for you!

I hope you love the fairtrade & organic tea once you open and sample 🫖

Danielle

Rated 4 out of 5 stars

Great bee necklace and earring set

Great bee necklace and earring set. It would have been nice to have tracking/postage updates, but overall very pleased.

10 June 2021
Veo. logo

Reply from Veo.

Hi Claire, thank you so much for leaving your review. We would really have loved to get 5 stars from you, so we have taken on board your feedback. We normally aim to send tracking information and postage updates for every order, and on his occasion I apologise you did not get these. This is now in place for all orders placed on Veo! Thanks again for your review.

If you would like to get in touch I would be happy to provide a gift card for your next order- and this time receive the full tracking and updates. If you wish to receive the gift card please email hello@veo.world and I can arrange this for you.

Thanks again, and we hope to see you again,
Joe and team Veo

Rated 5 out of 5 stars

Excellent

It's very nice to have one place where you can find whatever you need and the best of all is they are a sustainable marketplace.

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience ordering from Veo. Ordered some chocolate, email comms from Veo was great and my order arrived a few days later as expected. Would order from Veo again.

8 May 2021
Unprompted review
Rated 5 out of 5 stars

Veo helped me change the way I shop!!!

I was so used to shopping on fast fashion websites for quickness as I didn’t have the time to look anywhere and research where my clothes were made. I knew I needed to move away from the bad shopping habits and Veo has allowed me to do that. Veo is amazing as it offers a range of unique, high quality and sustainable fashion across women’s, men’s & children. I would definitely recommend Veo to anyone who wants to shop more consciously.

5 May 2021
Unprompted review
Rated 5 out of 5 stars

One stop shop for gifts and household items

Saved me hours of research for ethical brands as I know I can just go here and all the hard work is done for me. Bought a few christmas gifts from here and it's the perfect place to buy items that are sustainable and I know are good for the planet. Plenty of choice and no need to ever look on Amazon again - thank god!

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Just what the world needs!

Vegan, ethical, sustainable - what a brilliant website and exactly what the world needs right now. It will be my first stop for shopping from now on - thanks for creating this!

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Bye Amazon

I was looking for organic clothing for ages and found only a few individual brands selling a limited number of items. However recently discovered these guys it's a game-changer for me. Bye Amazon, I am sticking with Veo ❤️

4 May 2021
Unprompted review

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