The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
Company replied
Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... See more
Company replied
Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... See more
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Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provid... See more
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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From the initial visit to Honda to the…
From the initial visit to Honda to the purchase of my vehicle I couldn’t fault any of the employees Jake Stansfield Luke and Andrew Rea. Phil Burford came to thank us for our new purchase when we collected the vehicle. Time taken with new Honda system not good. Too much paperwork not good for customers.
29 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Quick and Easy.
27 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
New car
From walking in the garage to collecting my new car it’s been the best experience. Luke was amazing and very accommodating. All the managers made an effort to take time out their day to come thank us for their business which I thought was very welcoming.
17 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Was greeted at the reception offered a…
Was greeted at the reception offered a coffee while the lady went to find a salesman nothing was to much trouble and a very very clean showroom
21 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Andrew was great from start to finish…
Andrew was great from start to finish really friendly
21 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
James was excellent.He was informative…
James was excellent.He was informative and honest in his dealings with us.James went through all our options and was responsive to our needs for this purchase.He kept us well informed via phone calls and was very friendly.He is to be commended.
20 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service from start to finish
Excellent service from start to finish. Zain was so friendly and patient and made the process of buying my new car seamless. Thank you so much
23 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Zain was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
It was a good experience purchasing my…
It was a good experience purchasing my car, I was happy with the deal and the speed of completing the transaction.
16 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you, Mr Griffiths, for your excellent 5‑star review. We’re delighted to hear that you had a good experience purchasing your car and that you were happy with both the deal and the speed of the transaction. The team at Vertu BMW Teesside will be thrilled with your feedback. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Kind regards, Kerry
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Well done Honda
Sales assistant very helpful and friendly. Supported me though the whole process. Assistant me in the financial side of things. On delivery of the car he showed me around the car and all it's functional parts . Well done Honda.
19 December 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Jackie. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Very professional service
Very professional service with excellent customer service.
We worked together & came away with a deal that suited me with one years warranty AA coverage!!
14 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
BMW X1
Very pleased with the service we received. Special mention to Emma who went above & beyond to help us. Very professional throughout.
12 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Helpful but not pushy.
Nick was helpful but not pushy, good to deal with and knowledgeable.
5 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
We where looked after by Jess Read from…
We where looked after by Jess Read from the Teesside branch, she was very polite, knowledgeable, and kept us updated at all times, we would certainly recommend BMW Teesside for your car and Jess to look after you.
8 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning, Thank you, Mr Murphy, for your fantastic 5‑star review. We’re delighted to hear that Jess looked after you so well and that her politeness, knowledge, and regular updates made the experience so positive.
Your recommendation means a great deal to the whole team at BMW Teesside, and we truly appreciate you taking the time to share your feedback. Kind regards, Kerry
Exceptional salesperson
I came along to support my partner in buying a replacement car and ended up changing mine as well a week later. Great site at Teesside, clean, good selection of new and used vehicles, along with friendly and courteous staff. A particular mention for Sean, our salesman. What a gent. Always smiling, even when things got tough, and I asked alot of tricky questions. Nothing was too much trouble for him. His communication was exceptional. His knowledge was very good. The most important was that he wasn't pushy like some can be. If he didn't know an answer he would find out. Proper old fashioned customer service from a young man. My faith restored in car sales. A true asset to this dealership. Thank you Sean for making us feel welcome and giving us a fabulous experience. It wouldn't have been the same without you.
22 December 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very helpful and attentive
Very helpful and attentive. Received all the information clearly and I’m very happy with the car.
6 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent Service - Teesside
Luke was great and the service all round was excellent. All the staff were super helpful throughout the whole experience. The car is fantastic and exactly what we asked for. Couldn’t have had a smoother, better experience.
20 December 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Jess the salesperson was just so warm…
Jess the salesperson was just so warm and friendly, she instantly put us at ease. There was no pushy sales talk, just an interest in what I wanted and honesty in what was available. My springer spaniel Alfie was also made to feel very welcome at the garage. I drove away a couple of days later in my new BMW, I’m thrilled.
31 December 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Alfie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Friendly staff
Spoke with Richard and Nick, both extremely helpful and friendly. Answered all questions we had.
29 December 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Richard & Nick were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Excellent service
We had the pleasure of dealing with Samantha Charnock recently throughout the purchase of my Mini Cooper. Sam was very friendly, helpful, informative and knowledgeable, guiding me right through the purchase of my new car. Overall a great service & I love my new Mini. Great choice, so thank-you so much.
27 December 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Samantha was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
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