My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
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Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... See more
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Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... See more
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and customer care…
Excellent service and customer care great communication
2 March 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Michael,
Thank you for leaving us a fantastic 5‑star review. We're really pleased to hear that you received excellent service and customer care, along with great communication from the team at BMW Teesside.
We truly appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Liza
Absolutely brilliant service from James…
Absolutely brilliant service from James Graham. This my 3rd BMW and last 2 were purchased at the Stockton branch. Even though there is a branch a lot closer to my home I am happy to travel to see James. He makes the whole experience effortless and I know he is just a phone call away if I need him
3 March 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to leave such a fantastic review. I’m delighted to hear that you’ve received brilliant service from James Graham once again. It’s wonderful to know this is your third BMW and that your last two have been purchased with James at our Stockton branch.
The fact that you choose to travel further just to deal with him really speaks to the level of trust and confidence he’s built with you. We’re thrilled that he continues to make the whole experience effortless and is always just a phone call away when you need support.
Thank you again for your loyalty and kind words — they mean a great deal.
Kind regards,
Matthew
A retuning visit to the…
A retuning visit to the Stockton-on-Tees Vertu Nissan branch. Super friendly team that aren't pushy or make you feel uncomfortable.
Fin and the team were very patient and helped me feel confident about me choices purchase, they went above and beyond where they could.
A quick turn around from signing the papers to collecting the vehicle.
Thank you!
28 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to share your experience. It’s wonderful to hear that your return visit to Vertu Nissan Stockton‑on‑Tees was so positive. We’re delighted that you found the team friendly, supportive, and never pushy.
I’m especially pleased to hear that Fin and the team were patient, helped you feel confident in your choices, and went above and beyond throughout the process. It’s great to know the turnaround from signing to collecting your vehicle was quick and smooth too.
Thank you again for your kind words.
Kind regards,
Matthew
I was very well looked after from the…
I was very well looked after from the outset and can’t thank Lewis Mitchell enough for his input and valued experience.
Thanks
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Michael,
Thank you for your excellent 5‑star review. We’re delighted to hear that you were so well looked after from the very start. Lewis will be thrilled to know that his support and experience made such a positive difference to your visit.
Thank you again for your kind feedback.
Kind regards,
Liza
Great experience
Nick Jimson was very helpful and knowledgeable and went out of his way to make buying my first new car in 12 years a great experience. He understood my being nervous about taking a test drive so drove me to a quiet area where I felt more at ease.
I wouldn’t hesitate in recommending both Vertu and Nick Jimson.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Sylvia,
Thank you for your wonderful 5‑star review. We’re delighted to hear that Nick made your experience at BMW Teesside so positive, especially as it was your first new car purchase in 12 years. It’s lovely to know he took the time to help you feel comfortable during the test drive and provided such knowledgeable, thoughtful support throughout.
We truly appreciate your recommendation of both Vertu and Nick — he’ll be thrilled with your kind words.
Enjoy your new car!
Kind regards,
Liza
Very impressed.
Very impressed with the level of service at Vertu Teesside. Very friendly, helpful and professional from start to finish. Made the purchase of new Mini a pleasure and Zain, who we dealt with, made us feel at ease throughout-nothing was too much trouble. Would highly recommend.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Stuart,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you were so impressed with the service at BMW Teesside. It’s wonderful to know the team were friendly, helpful and professional throughout, and that Zain made the whole process easy and enjoyable for you. He’ll really appreciate your kind words.
Thank you for the recommendation — we hope you enjoy your new MINI!
Kind regards,
Liza
Face to Face service from the Sales…
Face to Face service from the Sales people
25 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you for the great 5‑star review. It’s lovely to hear you enjoyed the face‑to‑face service from the sales team — that personal touch really does make all the difference.
Kind regards,
Kerry
Outstanding customer service from Zain…
Outstanding customer service from Zain at Vertu Mini Teesside. Friendly and helpful, no sales pressure. I’m delighted with my (new to me) car and would definitely recommend the dealership to my friends.
I picked my car up yesterday and drove home with a smile on my face!
27 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Zo,
Thank you for the fantastic 5‑star review. It’s great to hear that Zain gave you such outstanding service at Vertu MINI Teesside. Knowing you found him friendly, helpful and completely pressure‑free is exactly the experience we aim to deliver.
We’re delighted you’re so happy with your new car and really appreciate your recommendation.
Kind regards,
Kerry
I picked up my new to me car yesterday…
I picked up my new to me car yesterday and every step of the way I’ve had excellent service. Nothing was too much trouble but I was never pressured to buy at any point. All the staff I dealt with were friendly, courteous and polite.
26 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your lovely review. We're really pleased to hear you enjoyed excellent service at every stage. It’s great to know you never felt any pressure and that the team were consistently friendly, courteous, and polite throughout your experience.
We hope you enjoy your new car and truly appreciate your feedback.
Kind regards, Keith
It was an absolute pleasure to be…
It was an absolute pleasure to be looked after by Jessica, she was helpful, professional,knowledgeable,made the purchase of my car so easy.
Many thanks to all involved.
Frank Bacon
18 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Carole,
Thank you so much for your lovely review. We’re delighted to hear that Jessica made the whole experience such a pleasure, and that her helpful, professional and knowledgeable approach made purchasing your car so easy.
Your thanks to everyone involved mean a great deal to the team. We’re thrilled you’re happy with your new car and truly appreciate you choosing BMW Teesside. Kind regards, Kerry
Very helpful and proffesional
16 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Mr Flynn,
Thank you for leaving this review. We are pleased to hear that you found the team very helpful and professional. Your feedback is appreciated.
Kind regards,
Danielle
I was able to get exactly the car I…
I was able to get exactly the car I wanted quickly and smoothly. Communication was excellent and I love my new mini!
13 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Anne
Thank you for your lovely feedback. We're delighted to hear you were able to get exactly the car you wanted so quickly and smoothly. It’s great to know communication was excellent — and even better that you love your new MINI!
Your comments are truly appreciated.
Kind regards
Dawn
We were looked after with Kate Emerson…
We were looked after with Kate Emerson really well at the Teesside branch. She helped sort out all the paperwork that is needed to buy a new car really well as most of it is done over the internet and we are not very good with that side of technology.
4 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing your experience. I’m really pleased to hear that Kate Emerson looked after you so well at the Teesside branch. It’s great to know she helped you through all the paperwork and made the online aspects easy, especially when technology isn’t always straightforward. Your kind words mean a lot.
Kind regards,
Keith
Excellent service from start to finish
Excellent service from start to finish, Michael was amazing and so helpful!
11 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful feedback. I’m delighted to hear you received excellent service from start to finish, and it’s great to know Michael was so helpful throughout your visit. We really appreciate your kind words.
Kind regards,
Keith
My new car journey.
I bought my first mini 15 years ago from the same outlet and was delighted with it so I was rather reluctant to change but the whole experience at Vertu Mini Teeside was excellent 👍
From walking through the door we were greeted warmly by all the staff but particularly Eduard and Zain were supportive,encouraging and so very patient and all with a laugh and a smiling face👏
Zain was so helpful and knowledgeable and reassured me to go ahead and buy my new car .He could not have been more helpful and I’m reassured he will be available should we experience any queries we may have,
Thank you Vertu Mini Teeside xxxxx
11 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your lovely review. It’s great to hear your return to Vertu MINI Teesside was such a positive experience. Eduard and Zain’s support, patience, and warm welcome clearly made a big difference, and I’m delighted Zain helped you feel confident in choosing your new MINI. Your kind words mean a lot to the team.
Kind regards
Keith
approved BMW X5
Bought an approved BMW X5. Dealt with Jess and Lee at the Teeside branch, seamless process, not pushy and clear communication. Would use again thank you.
6 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for the fantastic review. We're delighted to hear that Jess and Lee at our Teesside branch provided a seamless, clear and non‑pushy experience when buying your approved BMW X5. We really appreciate your kind words and are glad you’d choose us again.
Kind regards
Dawn
Matthew was great and very helpful
6 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Aishah,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Matthew was great and very helpful during your visit. Your feedback means a lot, and we’ll be sure to pass along your kind words to him.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
Great friendly and knowledgeable staff 👏
Great friendly and knowledgeable staff 👏
7 February 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re so pleased to hear that you found our team friendly and knowledgeable. Your support means a lot to us, and we hope to welcome you again soon.
Kind regards,
Chloe
The smooth transition from looking at…
The smooth transition from looking at the car I was wanting, to purchasing it. No hassle and a really friendly sales team. Andy Rea talked through each part of the process and was brilliant.
31 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing such a positive experience. It’s great to hear how seamless the whole process felt for you, from viewing the car to driving it away. A hassle‑free purchase is exactly what it should be, and it sounds like Andy made that happen with clear communication and a genuinely friendly approach.
Your feedback will mean a lot to the team — and especially to Andy. Enjoy the new car and the confidence that came with such a smooth experience.
Kind regards,
Matthew
Excellent customer service
Excellent customer service & smooth sales journey. Felt supported & much better experience than most of the other local dealerships we visited when choosing our new vehicle.
31 January 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for the excellent feedback. It’s great to hear you felt supported throughout the process and enjoyed such a smooth sales experience. We really appreciate your comments and are delighted we stood out from other local dealerships.
Kind regards,
Keith
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