Genuinely friendly, helpful and efficient service: I bought a second-hand car from them. They collected me from the train station, offered me champagne (only joking- it was a coffee) and within 30 m... See more
Company replied
Location
Switch locationParkhouse Road, Kingstown Industrial estate, CA3 0GW Carlisle, Cumbria, GB
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See what reviewers are saying
Cannot fault the service. All elements of buying my new car were seamless. Brilliant customer service from Damion, while even though he was meant to be off work, still kept me updated throughout the p... See more
Company replied
Couldn't be happier with my car and the service I received. Rachele was a superstar! Was so professional and friendly at the same time. She was so helpful and accommodating with every part of the proc... See more
Company replied
Chris was very helpful, allowing us to try my husbands mobility aid in various boots to see which models would be suitable for us. This meant we could rule out some models and concentrate our search.
Company replied
Company details
About Vertu Motors - CUPRA Carlisle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Parkhouse Road, Kingstown Industrial estate, CA3 0GW, Carlisle, Cumbria, United Kingdom
- 0330 108 7584
4.6
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuinely friendly well run business
Genuinely friendly, helpful and efficient service: I bought a second-hand car from them.
They collected me from the train station, offered me champagne (only joking- it was a coffee) and within 30 mins I was on my way.
Sadly proper service is a luxury now so it was doubly appreciated.
11 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your wonderful review. We're delighted to hear you found the service friendly, helpful and efficient, and that the collection from the train station made things even easier. It's great to know you were able to drive away in your new car so quickly, and we really appreciate your kind words.
Many thanks,
Chloe
Seat Review
Everything was explained to me in detail. Fast process with the opportunity to take an in depth look before purchasing. Smooth and easy transaction and a great
customer experience.
2 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your fantastic feedback. We’re delighted to hear that everything was explained clearly and in detail, giving you the opportunity to take an in-depth look before making your decision.
It’s great to know the process was fast, smooth and straightforward, resulting in such a positive customer experience.
Kind regards,
Matthew
Excellent service
Cannot fault the service. All elements of buying my new car were seamless. Brilliant customer service from Damion, while even though he was meant to be off work, still kept me updated throughout the process! Can’t fault this garage, loving the new car too.
29 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your fantastic feedback. We’re delighted to hear that your experience was seamless from start to finish and that you’re loving your new car.
It’s especially great to know that Damion went above and beyond, even while off work, to keep you updated throughout. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
After depositing for the Ford…
After initially depositing for the Ford Kuga, I found the Vertu team at Carlisle very professional and very thorough.
Their reps were helpful, proactive and very informative and the collection at point of sale to be very supportive of running through the contract, purchase and the completion of sale, to be very professional.
27 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for taking the time to share your experience. I’m really pleased to hear how professional, thorough, and proactive the Carlisle team were throughout your Ford Kuga purchase. It’s great to know the reps kept you well‑informed, supported you through each stage of the process, and made collection day feel smooth and professional.
Your feedback means a lot and will certainly be appreciated by the team.
Many thanks,
Chloe
Excellent service & friendly staff
Had great service from when I arrived staff were friendly and helpful and were so friendly and helpful in explaining things and atmosphere in showroom between the staff was great to see and would definitely recommend to family and friends
22 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Steven,
Thank you for your great feedback.
We’re delighted to hear you received excellent service and that the team were so friendly and helpful throughout your visit. It’s also wonderful to know you enjoyed the atmosphere in the showroom.
We really appreciate your recommendation to family and friends.
Kind regards,
Danielle
Carlisle Vertu - great branch!
Couldn't be happier with my car and the service I received. Rachele was a superstar! Was so professional and friendly at the same time. She was so helpful and accommodating with every part of the process. Martin was also a pleasure to deal with, again professional and helpful with anything I asked for detail on. Rachele sat with me when I picked the car up for quite sometimes and showed the controls of the car in detail, which was great to be shown in such detail.
24 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hello Lynn,
Thank you for your wonderful review! We’re delighted to hear how pleased you are with both your car and the service you received.
It’s fantastic to know Rachele and Martin looked after you so well, and that the handover was thorough and helpful. We’ll be sure to pass on your kind words to them both.
Kind regards,
Kerry
I dealt with Paul who explained…
I dealt with Paul who explained everything thoroughly and made me aware of the various options available on purchasing the car , he kept me upto date with frequent emails and made the car available quickly .
24 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Keith,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Paul provided such thorough and helpful support throughout your experience at CUPRA Carlisle. It’s great to know he kept you well informed with regular updates and made the whole process smooth, including arranging your car quickly.
We truly appreciate your kind feedback and will be sure to pass your comments on to Paul and the team.
Kind regards,
Liza
First class customer service.
Really friendly staff, first class service and went that extra mile to ensure I had a brilliant experience, cannot fault them in any way.
30 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good afternoon Matthew,
Thank you for your fantastic feedback. It’s great to hear the team made you feel so welcome and delivered a first-class experience, going the extra mile throughout your visit.
Kind regards,
Dean
Trevor the mobility expert Carlisle…
Trevor the mobility expert Carlisle from starting the experience of looking at cars, choosing a car to suit my needs, MGZS height, wide door ect.
Trevor thankyou for spending time, patience and kindness with me. 110%
19 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good evening Margaret. Thank you for taking the time to leave a review regarding your experience with Trevor at MG Carlisle. You have left you review for CUPRA Carlisle. We would kindly ask you change your review to the correct site in order so that Trevor receives your recognition. Kind regards, Dean
Well from the minute I walked into the…
Well from the minute I walked into the branch at Carlisle I was met by David Brown who then introduced me to Lee and later Trevor in was made very welcome and all 3 gentleman were very polite and courteous s ok when I need another car I know where to go so thank you VERTU Carlisle for having very lovely staff and I’m loving my new Crossland again thanks ☺️ my name is Liz Niven
19 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Liz,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such a warm welcome from David, Lee and Trevor at Vertu Carlisle, and that they made you feel so well looked after throughout. It’s great to know you’re loving your new Crossland too!
We really appreciate your kind feedback and look forward to welcoming you back when the time comes for your next car.
Kind regards,
Kerry
Just received my MG hs the staff were…
Just received my MG hs the staff were very helpful and polite and friendly and answered any questions and the sales man Trevor was excellent I would give him 10/10 for all the help he gave me
8 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that the team were helpful, polite and friendly throughout.
It’s especially great to know that Trevor provided such excellent support—he’ll be thrilled with your 10/10 rating. I’ll be sure to pass on your kind words.
We hope you enjoy your new MG HS.
Kind regards,
Matthew
The warm welcome
Anyone needing a car .call vertu ..the service was 💯 .the car I got was 💯.staff were 💯. I would recommend vertu to anyone 💯 the whole experience from start to finish was 💯
5 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for such an enthusiastic review. It’s fantastic to hear that everything — the service, the staff and the car — all felt like a 💯 experience for you. Your recommendation means a lot and the team will be thrilled to know they made such a strong impression.
Many thanks,
Chloe
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your feedback. It’s great to hear that you found the team both friendly and knowledgeable — exactly what we aim for.
Many thanks,
Chloe
The gentleman at the Carlisle base was…
The gentleman at the Carlisle base was very professional, knowledgeable and friendly. I had a very positive experience and I am very happy with my new car! Thank you.
21 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good morning Karen,
Thank you for your review. It’s great to hear you had such a positive experience and that the team were professional, knowledgeable, and friendly throughout. We’re delighted you’re so happy with your new car.
Kind regards,
Dean
Vertu seat carlisle
Vertu seat carlisle has a wonderfull team they helped me get a new car that was in my price range and easy to get on finance the team pulled out all the stops to help me get a grate customer service.
30 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good morning Oliver,
Thank you for your great feedback. It’s brilliant to hear the team made the process straightforward and helped you find a car that suited your budget and finance needs. I’m glad everything came together smoothly for you.
Enjoy your new car!
Kind regards,
Dean
We had a brilliant experience…
We had a brilliant experience purchasing our new car. From start to finish Cameron the Motability person was fantastic explained everything too us clearly.
Overall we would definitely recommend vertu motors to everyone, can’t fault them on anything.
26 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I recently had my car in for a warranty…
I recently had my car in for a warranty repair at vertu Carlisle it got recovered there they had it a month i constantly rang them about the repair to my mg one excuse after another getting nowhere finally got it back today covered it bird shit leaves and sap absolutely disgusting never had a experience like it don’t even know how this dealership is still open keep well away disgusting treat like an idiot
6 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ST2205 Kind regards, Kerry
Great service
Rachele went out of her way to support everything we needed to be confident purchasing the car. A great service I would recommend them. Thank you.
9 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Greta,
Thank you for your great review. We’re delighted to hear that Rachele went out of her way to support you and made you feel confident throughout your purchase.
It’s fantastic to know you received such great service and that you would recommend the team. We really appreciate your kind feedback.
Thank you, Danielle
Great customer service luke would keep…
Great customer service luke would keep me updated every step and was stress free and smooth sale
Thank you
2 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Jade
Thank you for your lovely feedback. We're really pleased to hear that Luke provided great customer service, kept you updated at every step, and made the whole sale stress‑free and smooth. Your kind words are truly appreciated and will mean a lot to him.
Kind regards
Dawn
Excellent service from Damien from…
Excellent service from Damien from start to finish and I was kept up to date all through the process. From seeing and test driving the car to collecting it the following week everything was a smooth process.
My only observation is that I would have bought the car the day I saw it but apparently there are no admin staff to process transactions on a Saturday something that perhaps Vertu should look into.
25 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your detailed feedback. We’re delighted to hear that Damien provided excellent service from start to finish and kept you well informed throughout the process. It’s great to know everything from the initial viewing and test drive through to collection ran smoothly and met your expectations.
We also appreciate you sharing your observation regarding Saturday administration. Your comments are valuable and will be passed on, as feedback like this helps us look at where improvements can be made to enhance the overall customer experience.
Kind regards,
Matthew
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