This is my third car from seat Vertu Carlisle . The staff Rhys , Martin and damion went above and beyond , finding the car I wanted , follow up calls on progress, etc . Highly recommend!
Company replied
Location
Switch locationParkhouse Road, Kingstown Industrial estate, CA3 0GW Carlisle, Cumbria, GB
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See what reviewers are saying
From start to finish this experience was faultless. I was kept informed and treated with respect. I would like to particularly mention Trevor Vertu’s representative who is a credit to your company.
Company replied
I had an excellent experience thanks to the wonderful Amber Hodgson at Vertu Motors Seat who helped me get my brand-new car. She was friendly, knowledgeable, and made the whole process smooth and st... See more
Company replied
Chris was very helpful, allowing us to try my husbands mobility aid in various boots to see which models would be suitable for us. This meant we could rule out some models and concentrate our search.
Company replied
Company details
About Vertu Motors - CUPRA Carlisle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Parkhouse Road, Kingstown Industrial estate, CA3 0GW, Carlisle, Cumbria, United Kingdom
- 0330 108 7584
4.7
Excellent
68 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Poor experience at Vertu Carlisle
We recently purchased a new Cupra Born from the Carlisle dealership, and unfortunately the experience was poor throughout.
Firstly, we were charged a double deposit, which we then had to chase to have refunded.
Communication was also a persistent issue. We received little to no proactive updates and had to do the chasing ourselves for weeks - despite being clear that we needed the vehicle by a specific date due to our existing car being returned.
The day before collection, we even found ourselves having to walk the sales team through their own insurance options. When the Sales Executive said, “I always just click the top one?”, it did little to inspire confidence.
To be fair, the Sales Executive did attempt to take accountability which I appreciated. However, this felt like a leadership and oversight issue. A junior team member should be properly supported by management, particularly on what should be a straightforward transaction. I also noted both the Sales Manager and General Manager were out of the business when we collected the vehicle.
Buying a new car should feel organised and professional. This did not.
If you’re considering purchasing, I would suggest exploring alternative dealerships.
20 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good Afternoon Mr Norris
We are truly sorry that some of your expectations were not fully met on this occasion.
As discussed with Vernon and David, we have addressed many of your communication concerns internally, and all points raised have been carefully noted.
Vernon and David would very much have liked to have been available for your handover. However, as discussed in the lead-up to your delivery date, this unfortunately was not possible.
David Nelson
CMA General Manager
Very good salesman
We had a great salesman called Ben callow. He went out of his way to help and advise. It made buying a car a lot less stressful and more enjoyable. Very happy with his help and support
10 January 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Liz,
Thank you for leaving this review. We are so pleased to hear that you had such a positive experience with Ben Callow. It is great to know that he went out of his way to help and advise, making the process of buying a car far less stressful and much more enjoyable.
We are delighted that you were happy with his help and support.
Kind regards,
Danielle
Chris was very helpful
Chris was very helpful, allowing us to try my husbands mobility aid in various boots to see which models would be suitable for us. This meant we could rule out some models and concentrate our search.
3 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Pam
Thank you for your lovely feedback. We're delighted to hear that Chris was so helpful and took the time to ensure your husband’s mobility aid was tested in different boot spaces. It’s great to know this helped you narrow down the models that would work best for you. Your comments are truly appreciated.
Kind regards
Dawn
Picked my 2025 Seat Arona FR up…
Picked my 2025 Seat Arona FR up yesterday and and I am delighted with it. The car was prepared to the highest standard and like new.
Traveled down from the north of Scotland as the car was a brilliant price and looked fantastic online, i wasn't disappointed when I arrived and seen the car was just as advertised.
Customer service has been fantastic and I must thank Dan for being on the ball with communication and no pushy sales patter, just honest and upfront, helpful.
And Dan offered to pick me up from the train station and that's fantastic Customer service.
Would highly recommend Vertu SEAT Carlisle.
6 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your fantastic review. We’re delighted to hear how pleased you are with your 2025 SEAT Arona FR, and it’s great to know the car was prepared to such a high standard. Travelling all the way from the north of Scotland is no small trip, so we’re thrilled the vehicle lived up to your expectations exactly as advertised.
Dan will be really pleased to receive your kind words. His honest communication, helpful approach and the offer to collect you from the train station are wonderful examples of the customer service we aim to deliver.
Thank you for recommending Vertu SEAT Carlisle — we truly appreciate it, and we hope you enjoy every mile in your new Arona.
Kind regards
Keith
Rachel was amazing
Rachel was amazing. She organised the car l bought to be ready within 24hrs of viewing it.
5 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your lovely feedback. We're delighted to hear that Rachel provided such amazing service and was able to have your car prepared and ready within just 24 hours of viewing it. I’ll be sure to share your kind words with her — she’ll be thrilled to know she made such a positive impression.
Kind regards,
Matthew
Excellent Experience Overall
Damion was particularly helpful when I purchased my car. We didn’t haggle, but I was a cash purchase and the price was a very fair price, and better than most of the other adverts on autotrader, so I didn’t feel the need to try and angle for a better price. I came in from out of town and Damion was extremely attentive and ensured the process was as seamless as possible for me. The car was spotless and exactly as advertised. Overall an excellent car buying experience, and if I was in the market again soon (I know I won’t be because Damion has sold me a great car!), I’d be going back to Vertu and I’d be asking for Damion. I genuinely have no negative feedback - this is what car buying should look like.
28 January 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good morning, Todd.
Thank you so much for your kind words! We are so happy to hear that Damion was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Best experience I had when buying a new…
Best experience I had when buying a new car. Cameron and Martin oversaw the purchase of my new seat. They both took the time to explain everything to me and were very helpful. I would recommend this garage to my family and friends. Over the moon with my purchase and service received
10 January 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you so much for your kind words! We are so happy to hear that Cameron and Martin were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Our new car purchase was effortless and…
Our new car purchase was effortless and seamless due to the knowledge and professionalism of Paul, our salesman.
9 January 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
From 1st enquiry to driving away a…
From 1st enquiry to driving away a brand new Ibiza.......22.5hours.
Brilliant service and a brilliant consultant.
Cameron Dias, service was exceptional. Highly recommend seeing him if ou are looking for a new car.
31 December 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you so much for your kind words! We are so happy to hear that Cameron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
What a friendly team at Cupra Carlisle
What a friendly team at Cupra Carlisle. Easy and pleasant buying experience. Special thanks to Cameron, Amber and Martin
20 December 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great customer service and a good deal.
22 December 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Extremely happy with my experience
Very welcoming when first entering, very friendly staff not pushy at all.
I can’t praise Damion Warren-Harrod enough, friendly, helpful, knowledgeable and extremely patient .
I am very pleased I decided to buy my car here.
10 December 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Huda. Thank you for your kind words! We’re delighted to hear that you felt welcomed from the moment you arrived and that our team provided a friendly, pressure-free experience. We’re especially pleased that Damion’s patience, knowledge, and helpfulness made such a positive impression. Enjoy your new car, and we look forward to seeing you again in the future! Kind regards, Kerry
Rachele went above and beyond
Rachele went above and beyond, nothing was to much trouble, she answered every question with clear precise answers
If I could give more stars I would
8 December 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good afternoon Marc. Thank you so much for your kind words! We are so happy to hear that Rachele was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Cameron was superb from day one…
Cameron was superb from day one answering loads of emails(I wasn't close to the garage)and giving me relevant information. Decided to drive down from Scotland and he was very easy to deal with. It helps that he's very knowledgeable and listens to questions. I've bought many cars but the experience at CUPRA Carlisle was the most professional I've had. Rhys did some figures and they both listened and worked out any teething problems with the sale. Was seamless. The price and service was second to none. Definitely recommend and I travelled from Scotland.
5 December 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you so much for your kind words! We are so happy to hear that Cameron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
We had Rachele as our vertu/CUPRA…
We had Rachele as our vertu/CUPRA representative. She honestly couldn’t have done any more for us. Very simple process from start to finish, helped us find a car we love, dealt with any questions we had
28 November 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you so much for your kind words! We are so happy to hear that Rachele was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Rachele and Rhys were very helpful
Rachele and Rhys were very helpful and sorted everything effortlessly
29 November 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you so much for your kind words! We are so happy to hear that Rochele and Rhys was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Absolutely thrilled with our MG and Thankyou so much to Trevor !
Absolutely thrilled with our MG! It drives lovely.
Trevor the Motability Salesman was brilliant and again a pleasure to deal with. He reassured us that the car would be ready at the time and he took the time to show us how it all worked.With it being our first Hybrid we never had one before, but we was pleasantly surprised.
It all went well and very happy with our new car. 😊
27 November 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you so much for your kind words! We are so happy to hear that Trevor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Vetru Carlisle - Service with a smile
Vetru Carlisle had the vehicle with the spec i was looking for and the team made the purchase seamless. Rachele was very pleasant to deal with and made myself and my wife feel like valued customers. We would recommend this company and this branch.
26 November 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good afternoon Jim. Thank you so much for your kind words! We are so happy to hear that Rachele was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
All the staff very helpful got my brand…
All the staff very helpful got my brand new car ready for me within a week highly recommended 🙌🏻
21 November 2025
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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