Vertu Motors - Honda Plymouth Reviews 

84
TrustScore 5 out of 5

4.8

447 Wolseley Road, PL5 1BL Plymouth, Devon, GB


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Rated 5 out of 5 stars

Vertu had a good range of cars. Being able to see and compare different models and vehicles made making my decision which car I wanted to buy very easy. Trudy Crouch guided me through the buying proc... See more

Company replied

Rated 5 out of 5 stars

An excellent Visit to get a new car, all details were explained perfectly and the staff went out of their way to answer all my questions including physical help with changing some of my old car fittin... See more

Company replied

Rated 5 out of 5 stars

The whole experience went smoothly and we were treated very well, and Ethan and the management team were courteous and friendly. I cannot fault the service that we received at Vertu Honda Plymouth.... See more

Company replied

Rated 5 out of 5 stars

Ethan was exceptional in his approach to this sale. So far, one day after accepting the car, I’m totally satisfied.

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Honda Plymouth

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 447 Wolseley Road, PL5 1BL, Plymouth, Devon, United Kingdom

  • 0330 012 3664

4.8

Excellent

TrustScore 5 out of 5

84 reviews

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4.8

All reviews

(84)

12,844 reviews in the last 12 months

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Rated 5 out of 5 stars

George was excellent from start to…

George was excellent from start to finish with my purchase of a used vehicle from Honda Vertu in Plymouth. He made my family feel comfortable and didn't pressurise any decisions into the purchase. The details of the vehicle were clear and concise and this enabled me to make an informed decision on the day.

30 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for taking the time to share your experience.
We’re delighted to hear that George provided such excellent service throughout your purchase and helped make both you and your family feel comfortable. Creating a relaxed, no-pressure environment is something we pride ourselves on, so it’s great to know this came across.
It’s also fantastic that the clear and concise information helped you make a confident, informed decision on the day—that’s exactly the experience we aim to deliver.
I’ll be sure to pass on your kind feedback to George, who will be thrilled to hear it.
Thank you again for choosing Honda Vertu Plymouth.
Kind regards,
Keith

Rated 5 out of 5 stars

Had a brilliant experience at Vertu…

Had a brilliant experience at Vertu Honda. The car looked great on the forecourt and we were left to explore it in our own time, which I really appreciated. No pressure, no hovering — just a relaxed atmosphere.

We were offered drinks, the test‑drive was spot on, and honestly the whole visit felt easy and enjoyable.

Huge shout‑out to Trudie, who was absolutely exemplary. She made us feel welcome from the moment we arrived and clearly knows her stuff. Great attitude, great energy.

We’ll definitely be coming back to Vertu when it’s time for our next car.

16 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi Simon,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your brilliant experience at Vertu Honda Plymouth.
It’s wonderful to know that you appreciated the relaxed, no‑pressure atmosphere and were able to explore the car at your own pace — that’s exactly the kind of environment we aim to create. We’re also pleased to hear that everything from the test drive to the overall visit felt easy and enjoyable.
A special thank you for your kind words about Trudie. She’ll be thrilled to know she made such a positive impression with her welcoming approach, knowledge, and great energy. Feedback like this really means a lot to the team.
We truly appreciate your support and look forward to welcoming you back when it’s time for your next car.
Kind regards,
Liza.

Rated 5 out of 5 stars

Mrs Mrs cocker

This was my first visit to Honda purely only to look at cars , we were met Ethan Perry who was so friendly and very proffesional he had so much knowledge about the brand Honda nothing was to much trouble for him and we did a lot enquiring so much so that we did purchase a car and was so grateful to Ethan for making things go smoothly .many many thanks Ethan such a warm and friendly person

28 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for your wonderful review. We’re delighted to hear that your first visit to Honda turned into such a positive experience. Ethan Perry will be thrilled to know how much you appreciated his friendly, professional manner and his impressive knowledge of the Honda brand. It’s great to hear that nothing was too much trouble and that he helped make the whole process smooth from enquiry to purchase. Your kind words about his warm and welcoming approach mean a great deal.

Many thanks,
Chloe

Rated 5 out of 5 stars

Honda Plymouth - Best Experience

Popped into the Plymouth store after impulsively seeing a car I loved online and was not disappointed!
Kevin was beyond helpful, kind and genuinely had my best interests at heart, with zero pushy sales tactics! Despite sadly not being able to part ex my previous Honda, it didn’t dampen the mood in the slightest.
I came away with a new car that I picked up a matter of hours later and couldn’t have been happier with the whole experience.
I have no doubt I’ll be back when it’s ready for my next car and hoping Kevin is still there to do it all again!
Can’t thank Kevin enough for answering all my silly questions and reassurance along the way. He’s truly an asset to the Honda Plymouth store!

29 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Good afternoon Ellie,

Thank you for your fantastic review. It’s great to hear that Kevin was so helpful, kind, and genuinely supportive, making the experience enjoyable and pressure‑free from start to finish. Being able to drive away the same day is brilliant, and we’re delighted you’re so happy with your new car.

Your kind words will mean a lot to Kevin, and we look forward to welcoming you back again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

Complicated event made simple by Ethan.

Complicated event made simple by Ethan.

26 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi Richard,

Thank you for your feedback. I’m really pleased to hear Ethan made everything simple for you and provided a great experience.

Kind regards,
Danielle

Rated 4 out of 5 stars

Quality care

Been using this company for many years. Always looked after us well, and always kept us well informed. Would (do) recommend.

19 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Staff were very helpful all the way…

Staff were very helpful all the way though to collecting car

18 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Good afternoon Graham,

Thank you for your feedback. We're pleased to hear the team were so helpful throughout your journey right up to collecting your car, making the whole experience a positive one.

Kind regards,
Dean

Rated 5 out of 5 stars

Vertu Honda made it so easy to purchase…

Vertu Honda made it so easy to purchase my car. Fast and efficient.Ethan Perry and the rest of the team were brilliant.

16 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi David

Thank you for your fantastic feedback. We're delighted to hear that Vertu Honda made the process so easy for you and that everything was handled quickly and efficiently.

A special thank you for mentioning Ethan Perry — it’s wonderful to know he and the rest of the team were brilliant throughout your experience. Your kind words will mean a great deal to them.

We truly appreciate you taking the time to share your experience.

Kind regards
Dawn

Rated 5 out of 5 stars

Bought a second hand Honda Jazz & the…

Bought a second hand Honda Jazz & the customer service was exceptional. Cannot rate them more highly!

11 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi Tabitha,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear that you had such an exceptional experience at Vertu Honda Plymouth.
It’s fantastic to know that you’re so happy with your Honda Jazz and that the customer service exceeded your expectations. Your kind words and high recommendation will mean a great deal to the whole team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.

Rated 5 out of 5 stars

Vertu Honda Plymouth. ZR-V Sport Radiant Red.

I recently visited Vertu Honda Plymouth and had a brilliant experience purchasing my brand-new Honda ZR-V Sport. The car looks absolutely incredible in Radiant Red!
A massive thank you to Kev Wilkes who handled the sale. He was fantastic to deal with throughout the entire process. He took the time to answer all my questions and made sure everything went smoothly from start to finish.
If you are looking to buy a new Honda, I highly recommend visiting this dealership and asking for Kev

14 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi Raymond
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that you had such a brilliant experience at Vertu Honda Plymouth when purchasing your brand‑new Honda ZR‑V Sport — and it sounds stunning in Radiant Red!
A huge thank you for recognising Kev Wilkes. It’s wonderful to know he provided such great support throughout, took the time to answer all your questions, and ensured everything went smoothly from start to finish. Your recommendation for others to ask for Kev will mean a great deal to him and the whole team.
We really appreciate you taking the time to share your experience — enjoy every mile in your new ZR‑V!
Kind regards
Dawn

Rated 5 out of 5 stars

Great experience

Kev and the finance manager (can't remember his name sorry!) were great to deal with, they made it is easy as possible to get my new car and were willing to help with anything I needed. Friendly and professional team. Would definitely go back there to get another car.

7 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for your kind words! We’re delighted to hear that Kev and our finance manager made your experience smooth and straightforward. Providing friendly, professional service and making the process as easy as possible is exactly what we aim for, so it’s great to know the team delivered.
We really appreciate your recommendation and look forward to welcoming you back when you’re ready for your next car!
Kind regards,
Keith

Rated 5 out of 5 stars

Excellent service from start to end

Excellent service from start to end. Staff could not do enough for us.

13 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Good afternoon Pat,

Thank you for your review. It’s great to hear you received excellent service from start to finish and that the team couldn’t do enough to help.

Kind regards,
Dean

Rated 5 out of 5 stars

I had a fantastic experience with Trudi…

I had a fantastic experience with Trudi Crouch of Honda Plymouth. She was fantastic from beginning to end. While waiting for my car to be delivered, she gave me regular updated. I will highly recommend to anyone looking to getting a Honda car.

12 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for taking the time to share your experience with Honda Plymouth. We are thrilled to hear that Trudi provided such fantastic service from start to finish and kept you well informed throughout the process.
Your recommendation means a great deal to us, and we’re pleased that your car-buying journey was such a positive one. We will be sure to pass your kind comments on to Trudi.
We hope you enjoy your new car and look forward to assisting you again in the future.
Kind regards,
Keith

Rated 5 out of 5 stars

Trudie was excellent and the other…

Trudie was excellent and the other members of the team were all very helpful

9 May 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Good morning Julie,

Thank you for your review. It’s great to hear that Trudie provided excellent service and that the rest of the team were so helpful — your feedback is really appreciated.

Kind regards,
Dean

Rated 5 out of 5 stars

I was very satisfied with my experience…

I was very satisfied with my experience on 29th April 2026. I was very pleased with the personal welcome from James Beckwith, who helped me check in and informed me about what was happening and an estimate of time it would take. I was a little nervous about the digital aspect I may have encountered but James put my mind at rest and assured me that there would always be someone there to help me. My car was ready at the time he estimated and I received a telephone call to confirm this. James went through the paper work, explained everything to my satisfaction. I was very pleased with how smooth everything worked!

29 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi Joyce
Thank you for taking the time to share your feedback about your visit on 29th April. We’re delighted to hear that you were so satisfied with your experience.
It’s wonderful to know that James Beckwith gave you a personal and reassuring welcome, clearly explaining what would be happening and providing a realistic time estimate. We’re especially pleased that he was able to put your mind at rest regarding the digital aspects, ensuring you felt supported and confident throughout your visit.
We’re glad everything ran smoothly, that your car was ready on time as promised, and that James took the time to go through all the paperwork clearly and to your satisfaction. Hearing that the whole process felt smooth and well‑organised really means a lot to us.
Thank you again for your kind words — they will certainly be shared with James and the team.
Kind regards
Dawn

Rated 5 out of 5 stars

Honda Civic Purchase

Our sales advisor Trudie Crouch was extremely helpful from the outset. She listened to our needs and answered our questions well. The emphasis throughout the sales process was in helping us to choose the car, options and extras that were right for us. No hard sell which was very refreshing and a big reason we chose to buy a Honda Civic. Thank you.

15 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Good morning Simon,

Thank you for sharing your experience. It’s great to hear that Trudie took the time to really listen to what you were looking for and supported you in choosing the right Civic, options and extras without any pressure. We’re pleased the relaxed, customer‑focused approach made such a positive difference to your decision.

Kind regards,
Dean

Rated 5 out of 5 stars

10 out of 10 experience when buying our…

10 out of 10 experience when buying our new CRV! Ethan done an amazing job at Vertu Honda Plymouth, everything went smoothly and they helped me out with giving me time to get finance together! Cars a beaut!

13 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for your fantastic feedback. We’re delighted to hear that you had a 10/10 experience when purchasing your new CR‑V from Vertu Honda Plymouth. It’s great to know that Ethan did an amazing job, ensured everything ran smoothly, and supported you by allowing time to get your finance arranged. We’re especially pleased to hear how happy you are with the car — it’s lovely to know you think it’s a beauty! Your kind comments are very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Friendly Staff that didn't make me feel pressured

Friendly staff that help make the purchase of a new car easy, quick and stress free.
Enquired on the Friday, test drive on the Saturday and collected it Monday. 👍
Thanks to George and Ethan at Honda Plymouth.

20 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Thank you for your kind feedback. We’re delighted to hear that the team made your car purchase easy, quick, and stress free. It’s great to know everything ran so smoothly from enquiry to collection, and your thanks will be shared with George and Ethan at Honda Plymouth. We really appreciate your recommendation.
Kind regards,
Matthew

Rated 5 out of 5 stars

A helpful team takes the stress out of purchasing

As I am in the process of moving to the UK, I have limited credit history and specific needs for a family car around the city, but didn't wish to compromise the sense of security that comes with purchasing through a Honda dealership.

After explaining my situation to the sales lead, he took the time to discuss my needs and went out of his way to find me just the right car, and then co-ordinated with his sales team to ensure the handover could occur on a timeframe that worked for me. Further, all of the sales associates were equally as helpful.

This personal, professional, and friendly service is why my next car will be from the same dealership.

8 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi William
Thank you for your thoughtful feedback. We're delighted to hear that, even with the challenges of moving to the UK and having limited credit history, the team were able to fully understand your needs and help you find the right family car without compromising on the security and reassurance that comes with purchasing through a Honda dealership.
It’s wonderful to know that the sales lead took the time to discuss your situation carefully, sourced the perfect car for you, and coordinated the handover around your schedule. We're also really pleased to hear that the rest of the sales team were equally helpful and supportive throughout.
Your kind words mean a great deal to us, and we’re thrilled to know that this professional, personal, and friendly service has earned your trust for your next car as well.
Kind regards
Dawn

Rated 4 out of 5 stars

Very helpful staff.

Very helpful staff, options of the car we were looking at in stock.

6 April 2026
Unprompted review
Vertu Motors  - Honda Plymouth logo

Reply from Vertu Motors - Honda Plymouth

Hi Paul
Thank you for your lovely feedback. We're really pleased to hear that the staff were very helpful and that you had options available in stock for the car you were looking at. Your comments are truly appreciated.
Kind regards
Dawn

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