Vertu Motors - Nissan Widnes Reviews 

146
TrustScore 5 out of 5

4.8

Moor Lane, WA8 7AL Widnes, Cheshire, GB


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Rated 5 out of 5 stars

I bought a car from Nissan Widnes and cannot praise the staff highly enough. Rob, James and Ben were all very helpful, knowledgeable, professional and friendly throughout the whole process. They all... See more

Company replied

Rated 5 out of 5 stars

It was a really nice experience overall. All communication was clear. Vehicle was delivered in great condition. We were dealing with Ben at Nissan Widnes showroom and he was very helpful throughout th... See more

Company replied

Rated 5 out of 5 stars

The service we received was absolutely fantastic from the initial visit when we were looking at cars to the completion of the sale. Everything was fully explained and all our questions answered. We wo... See more

Company replied

Rated 5 out of 5 stars

Being a newbie to automatic driving I was nervous about driving an automatic. Robert listened to what I wanted and on a test drive put me at ease. He answered all my questions comfortably explainin... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Nissan Widnes

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Moor Lane, WA8 7AL, Widnes, Cheshire, United Kingdom

  • 0344 659 3951

4.8

Excellent

TrustScore 5 out of 5

146 reviews

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Replied to 96% of negative reviews

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4.8

All reviews

(146)

13,232 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Renault Captur

Vertu Motors transferred a vehicle from Reddich to Widnes for me to test drive. This was requested Saturday evening. The car was in Widnes by Monday when I was able to test drive. I purchased Monday evening and collected Wednesday. Staff were kind, courteous, obliging, hospitable and very professional. Rob was outstanding. Great clarity, detail and professionalism. Takes real pride in the car and customer service. Sets very high standards. I was able to feel really confident in my purchase. Thank you so much!

25 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for sharing such fantastic feedback. We’re delighted to hear how smoothly everything went — from transferring the vehicle so quickly to your test drive, purchase, and collection. It’s great to know the team were kind, courteous and professional throughout.
A special thank you for recognising Rob. His clarity, attention to detail and pride in delivering outstanding customer service really stand out, and he’ll be thrilled to hear your comments. We’re so pleased you felt confident in your purchase.
Thank you again for choosing us.
Kind regards,
Keith

Rated 5 out of 5 stars

Just amazing!

From start to finish the whole process was amazing! There was constant contact and all staff were professional and helpful!

25 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for your wonderful feedback! We’re delighted to hear the whole process was amazing from start to finish, with constant communication and professional, helpful service from the team. We truly appreciate you taking the time to share your experience.
Kind regards,
Keith

Rated 5 out of 5 stars

First time using Vertu Widnes and I…

First time using Vertu Widnes and I would highly recommend!
Vehicle was spot on and the sales man Robert was great! He made us feel comfortable and answered everything we asked, he also never made us feel rushed like some places can do. I feel Robert went above and beyond and would highly recommend him and this company.

9 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Fran,
Thank you for your fantastic 5‑star review! We’re delighted to hear that your first experience with Vertu Nissan Widnes was such a positive one. It’s wonderful to know that Robert made you feel comfortable, answered all your questions and never made you feel rushed.
Your comments about him going above and beyond truly mean a lot, and we’ll make sure he sees your kind feedback. We’re thrilled that the vehicle was spot on and that you would highly recommend both Robert and the dealership.
Thank you again for taking the time to share your experience.
Kind regards,
Liza

Rated 5 out of 5 stars

Best Company Out There

Collected my Nissan from Tom,knew his subject thoroughly from A to Z,explained what every document was,and took me through every switch and operation of the vehicle,cannot recommend Vertu enough,have got to be a market leader in their field,thanks again for your first class customer service.

24 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for your fantastic feedback. We’re delighted to hear that Tom made the handover so clear and thorough, and that you felt fully supported throughout. We truly appreciate your recommendation and kind words about our service.
Kind regards, Keith

Rated 5 out of 5 stars

Great customer service

Great customer service

5 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon Jamie,
Thank you for taking the time to leave your review. We're really pleased to hear you received great customer service during your visit.
If there's ever anything more we can help with, please let us know.
Kind regards, Dean

Rated 5 out of 5 stars

Kara was very helpful and informative …

Kara was very helpful and informative throughout our experience on purchasing our car.

17 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon Mark,
Thank you for your review.
I’m really pleased to hear that Kara was so helpful and informative throughout your car‑buying experience. It’s great to know she supported you so well from start to finish.
Your feedback is very much appreciated by the team at Nissan Widnes.
Kind regards,
Dean

Rated 5 out of 5 stars

Great help & support from James & Dale

Great help & support from James & Dale. Great deal, great car, great service. Very pleased highly recommended!

11 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Linda,

Thank you for leaving this review. We are so pleased to hear that you received such great help and support from James and Dale. It is wonderful to know you are happy with the deal, the car and the service you received.

Your recommendation is very much appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

Great service from Dale

Great service from Dale. Felt like a valuable customer from start to finish. No pressure to buy just great customer service

14 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Celine
Thank you for your great feedback. We're delighted to hear you received excellent service from Dale and that you felt like a valued customer from start to finish. It’s wonderful to know there was no pressure — just genuine, helpful customer service.
Kind regards
Dawn

Rated 5 out of 5 stars

Dealing with Ben at vertu widnes was a…

Dealing with Ben at vertu widnes was a real joy he made you very welcome nothing was to much.He showed me all the instrument dash what does what cant fault it. The delivery of the car was quick paper work easy. Very pleased with the car and the process.

13 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi there,
Thank you for your great feedback. We're delighted to hear that dealing with Ben at Vertu Widnes was such a pleasure and that he made you feel so welcome. It’s wonderful to know he took the time to walk you through the dashboard and explain everything clearly.
We’re also pleased that the delivery was quick, the paperwork easy, and that you’re very happy with both the car and the whole process.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

From viewing the car to picking up a…

From viewing the car to picking up a car ,the salesman was so good ,lots of knowledge about the product,no pushy salesman tactic, very good communication,always answer the phone calls , salesman Dale and Dean were very helpful,picking up the car was on time as we agreed.

11 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Chiman
Thank you for your great feedback. We're delighted to hear that your experience from viewing to collecting the car was so smooth. It’s wonderful to know that Dale and Dean were knowledgeable, communicative, and always available to answer your calls — and that there was no pressure at any stage. We’re also pleased that the collection was completed on time as agreed.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

I obtained a car on the motability…

I obtained a car on the motability scheme from nissan at widnes. As a newcomer to motability I was unsure how it all worked but myself and my wife were looked after by a lovely lady called kara jones who was very friendly, professional and informative. She explained everything thoroughly and answered all my questions and there were quite a few, not only about how motability works but also about all the technology in new cars of which I am totally ignorant about. I had a couple of queries after we got the car so contacted kara and she was very helpful. 5 stars for kara jones at nissan widnes.

9 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for sharing such a lovely review. I’m delighted to hear that Kara Jones at Nissan Widnes made your introduction to the Motability scheme so clear and reassuring. It’s great to know she took the time to explain everything thoroughly, from the Motability process to the technology in your new car, and continued to support you even after collection.
Kara will be thrilled with your 5‑star feedback, and I’ll be sure to pass on your kind words.
Kind regards
Keith

Rated 5 out of 5 stars

Picked up my Nissan Qashqai yesterday

Picked up my Nissan Qashqai yesterday , the service and quality was fantastic ! Rob dealt with my purchase from start to finish and is an asset to the company , very professional and nothing too much trouble , great guy, THANKS Rob and Vertu 👍

9 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for your fantastic review. I’m delighted to hear how much you’re enjoying your new Nissan Qashqai and that the service and quality met your expectations. It’s great to know Rob looked after you from start to finish—his professionalism and willingness to go the extra mile really do make a difference. I’ll make sure your kind words are passed on to him and the Vertu team.
Kind regards, Keith

Rated 5 out of 5 stars

Quick responses to any questions

Quick responses to any questions, however mundane. Kept to dates promised also.

3 February 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for taking the time to share your feedback. I’m really pleased to hear that you felt well supported and that our communication was clear and timely throughout. Keeping to our promises is something we take seriously, so it’s great to know this came through in your experience.
Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent service

Excellent service, extremely quick delivery off my car

29 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for the great feedback. It’s wonderful to hear you received excellent service and such a quick delivery of your car. We really appreciate your comments.
Kind regards,
Keith

Rated 5 out of 5 stars

Picking up my new car

Went to pick up my new car and everything was so easy Kara who was looking after me had everything ready and made the process no hassle.
Really well looked after

31 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you so much for your kind words! We are so happy to hear that Kara was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Could not fault the service from start…

Could not fault the service from start to finish. Very friendly and professional. Answered all my questions. I picked my new car up a few days again. The handover was excellent and I am really pleased with my new Nissan Ariya

31 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Stress free

Good relaxed atmosphere, nice friendly staff and very helpful. A good allround experience.

23 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon, Thank you for your feedback. We’re really pleased to hear you enjoyed the relaxed atmosphere and found our staff friendly and helpful. It’s great to know the whole experience felt positive from start to finish.
We truly appreciate your comments. Kind regards, Kerry

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication!

30 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good morning. Thank you for sharing your feedback! We’re really pleased to hear that you experienced excellent customer service and clear communication. Providing a smooth, supportive experience is something we take great pride in, and your comments mean a lot to the team. Kind regards, Kerry

Rated 5 out of 5 stars

There was no hard sell

There was no hard sell. Quite a rekaxed atmosphere looked around the showroom and we actually asked to see a salesperson.

29 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon Sarah. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

This is a sleek outfit

This is a sleek outfit! Very efficient, professional, friendly and welcoming. No pressure. Knowledgable sales people, you feel like nothing is too much trouble.

29 January 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon Janet. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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