I bought a car from this company from a salesman called Dylan! I was apprehensive about the garage, but I couldn't have been more wrong! Dylan was fantastic and the whole sales force were very approac... See more
Company replied
Location
Switch location244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB
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See what reviewers are saying
I had used Vertu Vauxhall Newcastle in the past and at that time, Gavin Gray was their Motability specialist. Gavin left earlier in the year after 43 years of giving loyal service in helping people wi... See more
Company replied
Great service from the salesman Earl and his manager David. Both were extremely helpful throughout the buying process from organising my test drive, to sorting out the finance and also offering a grea... See more
Company replied
From first enquiry, received call to book appointment to test drive. Ended up test driving 3 cars, nothing was a problem. Rosie Jameson dealt with the sale from start to finish, explaining extended... See more
Company replied
Company details
About Vertu Motors - Vauxhall Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, United Kingdom
- 0344 659 7241
4.8
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I bought a car from this company from a…
I bought a car from this company from a salesman called Dylan! I was apprehensive about the garage, but I couldn't have been more wrong! Dylan was fantastic and the whole sales force were very approachable and extremely professional! I've dealt with numerous sales people over the years, but Dylan outshines all the them! Very knowledgeable, excellent customer relations and just a lovely bloke! I'll be going back to this dealership in the very near future and will definitely be seeing Dylan again. Dylan thank you! for the fantastic service 👍😁
7 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that Dylan provided such outstanding service and helped turn your initial apprehension into such a positive experience.
It’s wonderful to know that his knowledge, professionalism and customer care stood out, and that he made the whole process enjoyable and straightforward. We’ll be sure to pass on your kind words to Dylan and the team.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew
Received a top notch service from the…
Received a top notch service from the Vertu Vauxhall Newcastle dealership, thanks especially to Ibrahim for keeping me informed through the whole process. Couldn’t be happier 👍
23 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Karen,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received top‑notch service from the team at Vertu Vauxhall Newcastle.
It’s wonderful to know that Ibrahim kept you well informed throughout the whole process — clear and consistent communication is something we really pride ourselves on. We’re especially pleased to hear that you couldn’t be happier with your experience.
Your kind feedback means a great deal to the team, and we’ll be sure to pass on your comments to Ibrahim. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great Customer Service from Vertu Newcastle
Great service from the salesman Earl and his manager David. Both were extremely helpful throughout the buying process from organising my test drive, to sorting out the finance and also offering a great deal on alloy wheels and tyre insurance. I also took out their excellent service plan paying a small monthly amount giving me peace of mind for when the service is due 12 months from now.
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi David,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received great service from Earl and his manager David at Vertu Vauxhall Newcastle.
It’s wonderful to know that they supported you throughout the entire buying process — from arranging your test drive to helping with finance and ensuring you got a great deal on additional options. We’re especially pleased to hear that you feel confident and reassured with your service plan, giving you that extra peace of mind.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to both Earl and David. If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Great Service
Dylan, the salesman, listened to what I wanted, took me through the options and once I decided on a car, made sure I was happy with it. Even though I bought a used car, the experience was as if I’d bought a new vehicle.
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Susan,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Newcastle.
It’s wonderful to know that Dylan took the time to listen to your needs, guide you through your options, and ensure you were completely happy with your choice. Providing a high‑quality experience for all our customers — whether purchasing new or used — is something we take great pride in, so your kind feedback means a lot.
We’ll be sure to pass your lovely comments on to Dylan, who will be thrilled to hear how much you appreciated his support.
If you ever need anything in the future, we’re always here to help. Enjoy your car!
Kind regards,
Liza.
I had used Vertu Vauxhall Newcastle in…
I had used Vertu Vauxhall Newcastle in the past and at that time, Gavin Gray was their Motability specialist. Gavin left earlier in the year after 43 years of giving loyal service in helping people with their Motability needs. He was certainly going to be a difficult act to follow, but I need not have worried, as a person Gavin had been mentoring, Jamie Coulson, helped me from start to finish. From our first meeting he explained everything and nothing has been an issue along the way to receiving my new Motability vehicle. I can highly recommend Jamie and Vertu Vauxhall. Don't delay and contact him today! David Johnson
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Mr Johnson,
Thank you so much for taking the time to leave such a fantastic and detailed 5‑star review. We truly appreciate your continued trust in Vertu Vauxhall Newcastle over the years.
It’s wonderful to hear your kind words about Gavin Gray and his incredible 43 years of dedicated service — he has clearly made a lasting impact, and we completely understand why he is held in such high regard.
We’re equally delighted to hear that Jamie Coulson has continued that high standard of care and support. It’s fantastic to know that he guided you through the process so clearly and made everything smooth and straightforward from start to finish. Your confidence in recommending Jamie so highly means a great deal, and we’ll be sure to pass your kind words on to him.
Thank you again for your loyalty and for sharing your experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Visit to pick up new electric…
Visit to pick up new electric Motability vehicle, excellent from start to finish, Vic explained everything to us perfectly, her attention to detail and knowledge of the vehicle is to be commended.
16 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Stephen,
Thank you for your review. It’s great to hear that your experience was excellent from start to finish when collecting your new electric Motability vehicle. Vic will be delighted to know her attention to detail and knowledge helped make everything clear and straightforward for you.
We really appreciate your kind feedback.
Kind regards,
Dean
Purchase of my new MG
I recently purchased my new MG from the vertu newcastle dealership. It was great from start to finish. The process was smooth, professional, and totally stress-free.
A special thank you to Ibrahim, who was extremely helpful, knowledgeable, and attentive to what i needed in/looking for in a new car throughout.
He took the time to answer all the questions i had, kept me informed at every stage, and made sure I was completely happy with my purchase.
His outstanding customer service really made theexperience enjoyable, and I would recommend both Ibrahim and the dealership to anyone looking for a new car.
6 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good morning,
Thank you for your fantastic review. It’s great to hear that your experience was smooth, professional, and completely stress‑free from start to finish.
Ibrahim will be delighted to know his helpful, knowledgeable, and attentive approach made such a positive difference, keeping you well informed and ensuring you were happy every step of the way.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
Experience was fantastic
Experience was fantastic! Whole team at Vertu Newcastle was very helpful covering everything that was needed. Thank you 😊
2 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great experience with Vertu Newcastle.
It’s wonderful to know that the whole team were helpful and ensured everything you needed was covered throughout your visit. Providing a smooth and supportive experience is exactly what we aim for.
Thank you again for taking the time to share your experience—it’s truly appreciated 😊
Kind regards,
Keith
Where to begin,the staff,everyone my…
Where to begin,the staff,everyone my husband & I had dealings with,Rosie Jameson who sold us the car,David & Liam who were so helpful,& friendly,they all could not do enough for us,we would never go anywhere else,we certainly would recommend Vertu,thankyou for everything.
26 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your wonderful review. We’re absolutely delighted to hear that you and your husband had such a positive experience with us.
It’s fantastic to know that Rosie, David, and Liam all made such a great impression – I’ll be sure to pass along your kind words to them. Providing friendly, helpful service and ensuring our customers feel fully supported is exactly what we aim for, so your feedback really means a lot to the whole team.
We truly appreciate your recommendation and your loyalty, and we look forward to welcoming you back again in the future.
Kind regards,
Keith
Dylan McCan was really helpful and…
Dylan McCan was really helpful and informative and walked me through every step of the way regarding what will happen and called whenever a problem arisen I would definitely recommend dealing with Dylan. David Miller the manager was also really helpful and kept me in the loop when needed. If anyone ever goes to vertu for a car I would definitely recommend asking for Dylan or David.
30 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Emma,
Thank you for your great feedback. It’s fantastic to hear Dylan provided such helpful and informative support, keeping you updated every step of the way and making the whole process clear and easy to follow. It’s also great to know David was on hand to keep everything running smoothly.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Dean
Help when help is needed
Wonderful staff really helpful making things easy for clients of a certain age
23 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your lovely review. I’m so pleased to hear our staff made everything feel easy and comfortable, especially for clients who appreciate a little extra support. Your kind words mean a great deal. Many thanks, Chloe
Newcastle Vauxhall - amazing!
Dylan at Newcastle Vauxhall has been amazing! Everything was super easy and no pressure whatsoever, which is what I was most nervous about. He knew everything about the cars, and gave some fab advice (that I definitely needed😂).
Can’t thank Vertu enough!
22 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Dylan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Victoria Roy was more than…accommodating
Victoria Roy was more than accommodating, she was lovely and so helpful answering any questions I had regarding my choice of car , vic kept me up to date on the delivery of the car , on the day I collected my car vic explained everything from paperwork to every detail of the car . Outstanding customer care id highly recommended Vertu .
20 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Victoria was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Staff were lovely they looked after us
Staff were lovely they looked after us, everyone was very friendly and polite. Jamie was the guy who we worked with and he was excellent, couldn’t have asked for anything more! Oh the coffee is good!
21 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great service
Great service, very attentive and 100% focused on the customer, would definitely recommend vertu motors to anyone wanting to buy a car. Victoria was a fantastic salesperson.
20 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Karen
Thank you for your fantastic feedback. We're delighted to hear that you received such great service and felt the team were attentive and fully focused on your needs — that’s exactly the experience we aim to provide.
A special thank you for mentioning Victoria — we’re so pleased to hear she was a fantastic salesperson and made such a positive difference to your experience. Your recommendation truly means a lot to her and the wider team.
Kind regards
Dawn
From introduction to buying my car I…
From introduction to buying my car I was treated very well, great communication and felt like I was truly dealt with professionally and with a friendly attitude, excellent customer service from Ibrahim and managers.
Thank you
Will
19 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Jamie Coulson and Vertu Newcastle
Jamie Coulson at Vertu Newcastle made the experience of buying a new car very easy. He helped and advised me through every step. Very friendly and approachable. Would 100% recommend Vertu Newcastle when looking to buy a new or second hand car. Thankyou.
18 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Kerry,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Newcastle.
It’s wonderful to know that Jamie made the process of buying your new car so easy, guiding and advising you every step of the way with a friendly and approachable manner. He’ll be thrilled to read your kind words and recommendation.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Reply from Vertu Motors - Vauxhall Newcastle
Good morning Neil,
Thank you for your review. It’s great to hear that Ibrahim was attentive and efficient — your feedback is really appreciated.
Kind regards,
Dean
Fantastic customer service
Fantastic customer service! Vic has been brilliant. She went out of her way to keep me well informed and updated thru the whole process. Thank you.
13 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that you received such excellent customer service. It’s wonderful to know that Vic was brilliant throughout, keeping you well informed and updated every step of the way.
Your kind words are truly appreciated — thank you again.
Kind regards
Dawn
Perfect customer service
From first enquiry, received call to book appointment to test drive. Ended up test driving 3 cars, nothing was a problem.
Rosie Jameson dealt with the sale from start to finish, explaining extended warranty for my needs and service plan available.
Two other manager I spoke with, David and John, really helpful.
Thanks to the whole team at Vertu Motors at Newcastle
8 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for sharing your experience. We’re delighted to hear how smoothly everything went from your first enquiry through to the test drives and final purchase. It’s wonderful to know Rosie supported you throughout and that David and John were also so helpful. We truly appreciate your kind words for the whole Newcastle team.
Many thanks,
Chloe
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