I have recently purchased a new car from Vertu Volkswagen in Mansfield. I cannot fault the customer service received from everyone at the dealership, from our first visit through to collecting my... See more
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Location
Switch location206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB
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A huge thank you to Joe Percy at Mansfield VW for making the purchase of my new VW Polo such a fantastic experience. Joe went above and beyond every step of the way, ensuring everything was explained... See more
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Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... See more
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We had the best, stress free experience from start to end at Volkswagen Vertu Mansfield. Mark Robinson was friendly, helpful, efficient and kept in touch every step of the way.
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Company details
About Vertu Motors - Volkswagen Mansfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, United Kingdom
- 0344 659 4030
4.8
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
VW GTI Purchase at Vertu Mansfield
We received friendly, welcoming service on our three visits to Vertu Mansfield. Jamie looked after us so well from enquiry stage to after sales. We can honestly say we have never been so impressed by a young person's enthusiasm & customer care. The showroom & customer facilities were immaculate & all customers were being attended to on each of our visits. We highly recommend Vertu Mansfield for anyone looking to purchase either a used or new VW car 👏✨️
6 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your wonderful review. It’s fantastic to hear that you received such friendly, welcoming service on every visit, and that Jamie looked after you so well throughout the whole process. His enthusiasm and customer care clearly made a real impression. We’re also delighted that you found the showroom and facilities immaculate each time. Your recommendation means a great deal.
Many thanks,
Chloe
100% recommend Mansfield Volkswagen
100% recommend Mansfield Volkswagen. I found the car exactly that I was looking for.
All the staff who work here are genuine and friendly. I felt at ease straight away and all questions I had were covered exceptionally well. Great sense of humour too which is an added bonus!
I can’t recommend Stephen enough for everything he helped me with, from test driving, showing me around my new car and helping me with my queries. He was so kind, knowledgeable and a pleasure to meet! 10/10 customer service.
Thank you to Naglis too who was a great manager that was very thorough on the sale of my vehicle and helpful too.
Thank you again 😊
I’d definitely return for a future car.
14 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi there,
Thank you so much for your fantastic feedback. We're delighted to hear that you found exactly the car you were looking for at Mansfield Volkswagen and that the whole team made you feel at ease from the very start.
It’s wonderful to know that our friendly approach and sense of humour helped make your experience even more enjoyable, and that all your questions were answered so clearly.
A special thank you for recognising Stephen — we’re thrilled to hear how kind, knowledgeable, and supportive he was throughout, from your test drive to showing you around your new car. Your 10/10 praise will mean a great deal to him. We’re also really pleased to hear that Naglis provided such thorough and helpful support in finalising your purchase.
Your recommendation and kind words truly mean a lot to the whole team, and we look forward to welcoming you back in the future 😊
Kind regards
Dawn
Rebecca was really friendly and…
Rebecca was really friendly and knowledgeable. No pressure to buy the car we looked at though did go on to purchase
14 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Lucy,
Thank you for your review. It’s great to hear that Rebecca was friendly and knowledgeable, and that you felt no pressure throughout the process. We’re delighted you went on to find the right car for you.
Kind regards,
Dean
Going through process in choosing and…
Going through process in choosing and buying a car can be both exciting and anxious. A lovely sales advisor Rebbeca put me at ease and went above her duty in checking & spotting a minor issue with the car and had it fixed before I came to collect it. Rebecca was informative and dillegent and making sure that I am happy with the car and the type of service package offered.
A big thanks you Rebecca.
Nick
23 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you, Nick, for sharing your experience. I’m glad to hear that Rebecca put you at ease throughout the process and went the extra mile by identifying and resolving a minor issue before collection. It’s great to know she was informative, diligent, and ensured you were happy with both your car and the service package. Your thanks will be passed on to Rebecca, who will be delighted to hear your feedback. Enjoy your new car and thank you for choosing us.
Kind regards,
Keith
Jonathan helped me sort out getting a…
Jonathan helped me sort out getting a mobility car. He sourced the car I wanted very quickly and kept me updated via email constantly. I high recommended vw Mansfield. All very friendly and helpful
29 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon,
Thank you for your review. It’s great to hear that Jonathan supported you so well, sourcing the car quickly and keeping you regularly updated throughout. We’re pleased you found the team friendly and helpful, and really appreciate your recommendation.
Kind regards,
Dean
Appreciating Vertu Volkswagen Mansfield
I would like to express my sincere gratitude for the outstanding service I received from the Vertu Volkswagen Mansfield branch. From start to finish, the team was incredibly kind, transparent, and supportive. They took the time to guide me through every step, making the entire process smooth and stress free especially as it was all done online.
I’m absolutely delighted to have been able to purchase my dream car, and the experience made it even more special. A special thank you to Fraser, who was exceptional throughout. He was swift, knowledgeable, and highly professional, providing clear and detailed information that really helped me make the right decision.
Even after the purchase, the after-sales support has been excellent, with helpful guidance on caring for my vehicle. I truly appreciate the dedication and high level of service provided. Thank you again!
27 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Dear Mimi,
Thank you very much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your experience with the team at Vertu Volkswagen Mansfield was so positive and that the entire process felt smooth and stress‑free, especially with everything being completed online.
It’s wonderful to know how pleased you are to have purchased your dream car and that the service you received made the experience even more special. Your kind words about Fraser are very much appreciated — his swift, knowledgeable and professional support, along with clear and detailed guidance, clearly made a real difference and will be shared with him and the team.
We’re also pleased to hear that the high level of care has continued through our after‑sales support and that you’ve found the advice on caring for your vehicle helpful. Thank you again for choosing Vertu Volkswagen Mansfield and for your sincere appreciation — we wish you many happy miles ahead.
Kind regards,
Liza
Reply from Vertu Motors - Volkswagen Mansfield
Hi Nathan
Thank you for your feedback. We're really pleased to hear that you had an excellent experience. Your comments are truly appreciated.
Kind regards
Dawn
I placed a £99 reservation deposit on a…
I placed a £99 reservation deposit on a car after being clearly told (both by the salesperson and on the company’s website) that this deposit was fully refundable if I chose not to proceed with the purchase.
After deciding not to go ahead with the car, I requested a refund. It has now been nearly three weeks, and I have still not received my money.
I have made multiple attempts to resolve this, including follow-up emails and phone calls to the dealership, but I’ve had no meaningful response or update. Communication from their side has been extremely poor.
I also tried to escalate the issue by requesting to speak with a manager. I was told I would receive a call back, but unsurprisingly, no one ever got in touch.
Overall, this has been a very frustrating experience. Advertising a “fully refundable” deposit means nothing if refunds are not processed in a reasonable timeframe and customers are ignored when they try to follow up.
I would advise others to be cautious before placing any deposit with this company.
6 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DR2404 Kind regards, Matthew.
The whole experience from start to…
The whole experience from start to finish was excellent. Our Vertu representative was brilliant at explaining the dashboard of our very first electric car. I have been a customer at Vertu Mansfield for over ten years and service along with the use of electronic communication gets better and better. Thank you
21 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Dear Jenny,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience was excellent from start to finish and that the handover of your first electric car was handled so clearly and confidently.
It’s wonderful to know that the dashboard and features were explained thoroughly, helping you feel comfortable with your new vehicle. We also truly appreciate your loyalty to Vertu Mansfield over the past ten years and your kind comments about how our service and electronic communication continue to improve.
Thank you again for choosing Volkswagen Mansfield — we wish you many happy and enjoyable miles in your new electric car.
Kind regards,
Liza
Brett - prepared to cover the extra mile
All the staff, especially Brett, were helpful, knowledgeable, pleasant, nothing too much trouble and of course the car is fantastic. It’s a hundred mile journey from our house, but worth the effort. So much so, we ordered a brand new ID3 over the phone with Brett within a couple hours of getting home, for my wife. Brett worked hard to find the perfect car for both of us.
Well done Brett and the team
10 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Ian
Thank you for your fantastic feedback. We're delighted to hear that all the staff — and especially Brett — were so helpful, knowledgeable, and pleasant throughout your visit. It’s wonderful to know nothing was too much trouble and that you’re thrilled with your car.
Travelling a hundred miles to see us is no small thing, so we truly appreciate your effort — and we’re thrilled it was worth it. The fact that you ordered a brand‑new ID.3 for your wife within hours of getting home really does mean a lot. It’s great to hear Brett worked hard to find the perfect car for both of you.
Well done to Brett and the whole team — and thank you again for your trust.
Kind regards
Dawn
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind feedback. I am really pleased to hear that you found the service reliable, honest and friendly, and that all your questions were answered. Your comments are very much appreciated.
Danielle
Brilliant Service – Highly Recommend
Rebecca and the team were extremely helpful and friendly throughout the whole process. I received excellent service from start to finish, and everything was easy and straightforward. I absolutely love my new car and couldn’t be happier. I’ll definitely continue to use Vertu Volkswagen in the future. Thankyou!
24 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Ella,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how helpful and friendly Rebecca and the team were, and that everything felt easy and straightforward from start to finish.
Brilliant to know you’re loving your new car too — that’s the best part. We really appreciate you choosing to continue with Vertu Volkswagen in the future.
Kind regards,
Kerry
Purchase of new vehicle
Rebecca was very helpful and professional and made the whole process of purchasing our car stress free. We would definitely recommend the Mansfield Vertu a place to buy your next car. When we are ready to change our second car we will be visiting Mansfield Vertu again. Once again a brilliant service.
23 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Ricki,
Thank you for the brilliant 5‑star review. It’s great to hear how helpful and professional Rebecca was — making the whole process stress‑free is exactly what we aim for. She’ll be delighted with your feedback.
Your recommendation means a lot, and it’s lovely to hear you’ll be returning to Mansfield Vertu when it’s time to change your second car.
Once again, a fantastic review.
Kind regards,
Kerry
Excellent service - First class
I’ve just taken delivery of a fabulous new Polo 50 Edition. It’s just amazing all the extras and it drives like a dream. I absolutely love it. The Sales Executive Rebecca is amazing she went the extra mile for me in selling me the car. She helped me every step of the way with all the paperwork & legalities. She sorted out all the paperwork for the transfer of my private number plate. She has the patience of a saint, because at my age you can’t take in everything first time. With hand on heart I can most sincerely recommend Vertu at Mansfield. Thank you
PAB
23 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good morning Pauline,
Thank you for sharing such a lovely and heartfelt review. It’s wonderful to hear how much you’re enjoying your new Polo 50 Edition — it sounds like the perfect match for you, especially with all the extras and how beautifully it drives.
I’m really pleased to hear how well Rebecca looked after you throughout the whole process. Going the extra mile, guiding you step by step, handling the paperwork and legalities, and even taking care of your private plate transfer — that level of support makes such a difference, especially when there’s a lot to take in. Your kind words about her patience and dedication are truly appreciated.
It’s fantastic to know your experience at Vertu Mansfield left you feeling so confident and well supported.
Thank you again for your thoughtful feedback, and I hope you enjoy every moment in your fabulous new Polo.
Kind regards,
Dean
Pleasant experience
Many years since my last purchase of a car so was very apprehensive. The staff were helpful understanding and patient. Did not make me feel that there was any pressure to buy. Willing to give me time to think about the car and answering any questions even though they were quite basic. Excellent staff.
17 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for taking the time to share your experience. We’re really pleased to hear that our team helped make the process feel comfortable, especially after many years since your last purchase. It’s great to know you felt supported without any pressure, and that our staff were patient, understanding, and happy to answer all your questions. Your kind words about the team are truly appreciated.
Kind regards,
Matthew
The staff are really friendly &…
The staff are really friendly & helpful, answered any questions or queries I had no matter how small 😀
21 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Alison,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that our team at Volkswagen Mansfield were friendly, helpful, and happy to answer all your questions — no matter how small. Creating a welcoming and supportive experience is exactly what we aim for, so it’s wonderful to know we got that right for you. 😀
We really appreciate you taking the time to share your feedback!
Kind regards,
Liza.
Great experience
The salesman was so helpful and the whole experience of buying the car was just great. If I could give more than 5 stars I would give 10!
19 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Anne,
Thank you so much for your wonderful feedback. I’m really pleased to hear you had such a great experience at Volkswagen Mansfield. It’s fantastic to know the salesperson was so helpful and made the whole process enjoyable from start to finish.
And what a compliment — 10 stars is amazing to hear! Your kind words truly mean a lot.
If you ever need anything in the future, the team will be more than happy to help.
Kind regards,
Dean
Ask for Jamie at VW Mansfied Vertu!
Great experience at VW Mansfied Vertu. Jamie was very helpful and answered all my questions regarding the car. The pick up process was also very simple and straightforward. My Golf has been a joy to drive so far!
6 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Joe,
Thank you for your review. We're really pleased to hear that you had such a positive experience at Volkswagen Mansfield. It’s great to know that Jamie was able to answer all your questions and make everything clear, and that the collection process was smooth and straightforward. We're delighted to hear you’re enjoying your Golf as well — it’s a fantastic car to drive.
Kind regards,
Dean
Excellent service and experience
Excellent service and experience. Great sales exec Jonathan Percival , and manager Jamie at Mansfield VW
4 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Chris,
Thank you for taking the time to leave such a positive review. We're delighted to hear that you received excellent service and had a great experience with us. Jonathan and Jamie will be thrilled to know their support made such a strong impression — they both take great pride in delivering outstanding customer service.
Your feedback is truly appreciated.
Kind regards,
Liza
Vertu VW Mansfield have always been brilliant
Vertu VW Mansfield have always been fantastic for us, we've had all of our cars from them. The service from sales is always exemplary. The service department are super helpful and friendly. Can't rate them highly enough to be honest.
4 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Paul,
Thank you so much for taking the time to leave such a fantastic review. We're thrilled to hear that you’ve continued to have great experiences with Vertu Volkswagen Mansfield. It means a great deal to us that you’ve chosen the team for all of your cars over the years.
We’re delighted that you find our sales team exemplary and our service department friendly and helpful. Feedback like yours really does make all the difference, and the team will be so pleased to know how much you value their support.
Thank you again for your loyalty and your kind words.
Kind regards,
Liza
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