vesper247.com 

You wont get a refund!! Purchased 2 dress back in november but came big so sent back and still have not received a refund , i keep emailing them and receiving automated messages saying theirs a delay i emailed them again today and have been told the company has ceased trading! And steps are been taken to place the company into liquidation!

The website states that there is no customer charge for dresses under €150 my order was under that value and I was informed by my courier that I need to pay customs charges. Contacted the website and I still didn’t get a reply. BE AWARE! Don’t buy from this website

I have just received this message so now this makes sense for all of us that Vesper has stolen money from by not giving us a refund yet they have continued to trade and take orders.

We very much regret that the company has ceased trading and steps have been taken to place the company into liquidation.

We Thank you for your support over the years and regret any inconvenience caused.

We will be writing to all parties involved in due cause.

Please contact your respective card issuer regarding any ongoing transactions or queries related to purchases.

Vesper247.com Limited

I have been trying trying to get in contact with this company for a week and never get any response. I have bought a dress off them but want to raise a query about something and have heard nothing back. Customer service is awful.

AVOID!!!
Made two separate orders on 25/11/23. One order came with an item missing🤦🏼‍♀️ and the other order I returned half of them items. STILL waiting on a refund for those items. Have made contact with customer service between 3/4 times and only ever got an automated response. Foolish enough to order again from them as I needed new sizes of the items for bridesmaid dresses and even the first time they sent the order it had missing items AGAIN. They managed to resolve that issue quickly enough but still waiting on a refund from my November 2023 purchase no matter how many times I’ve made contact. Completely put me off ordering ever again!

AVOID AVOID - SCAM COMPANY VESPER 247

I returned two dresses 20th November, unworn with tags on. I am still waiting for my refund. Keep getting fobbed off with its coming soon. We are now in Feb!

Still heard nothing from Vesper, do not trust the responses to the negative reviews on here. It doesn't get looked into and they do not get in touch. Possibly their marketing team trying to prevent the negative press. The ratings on trust pilot speak for themselves, they have almost as many 1 stars as they do 5. I'm guessing the 5 stars never had to do a return!

So so disappointed with the service. I order some dresses at the beginning of December and had no complaints about the dresses themselves they were lovely some just weren’t quite right or didn’t fit, so I sent back 2 dresses at the beginning of December and have still not received a refund. I haven’t even received a confirmation to say they have received them I’ve tried to contact them 3 times now and just nothing apart from automated responses. I’ve seen many reviews like this now and I think it awful and such a shame as I will never order from here again now and will also suggest to people to stay clear as they can’t even respond to emails or Instagram DMs from the customers to keep them in the loop.

I ordered two dresses in December from Vesper although they were very nice they did not suit me. I returned them both a few day later and am still waiting for my refund 2 months later. I have emailed them directly twice as well as contacted them via the portal. I receive a generic email response apologising for the delay and advising they want to assure me their team is actively addressing my case with the utmost priority, and they are working diligently to expedite the resolution.

Clearly this is not the case as it is totally unacceptable to have to wait for a refund for unwanted items for this long.

such a shame as i was a loyal customer their dresses always so flattering but now i have read the reviews and after spending £70, it seems their REFUND PORTAL HAS BEEN TAKEN DOWN, and has been for a while so you CAN'T EVEN SEND THINGS BACK FOR A REFUND. This is surely false advertising as you say you can return items so i will be getting legal involved. I have emailed KAY DESMOND on LINKED IN you should all do the same, she has ignored me.

I spent over £250 with this company! I sent my order back on the 29/12/2023, from the tracking I can see they received it on the 03/01/2024. It’s now been six weeks since I returned the items and no refund! They’ve stopped replying to my emails and no return has been made! I paid through Klarna so I’m having to be in contact with them regarding the refund and they’ve also made a report again Vesper 247 because of a lack of reply from the company! Do not waste your money with this company!

I ordered my items for an event and they came late so as soon as I recived it I returned it and that was November 14th and I still haven't recived my refund and I've been contacting them and provid my postage receipt which showed they receipt from November. This company is a SCAM give me my £444 back now please.

Still no refund since the 8th December, contacted them via IG and Facebook messenger and email on 6 different occasions to receive the same responses “it’s now a priority return” yet that’s been the response for over 6 weeks it has now been 10 weeks since they received the items as shown on tracking. The refund is still yet to be processed and seeing these reviews I have very little faith. Scammed by a company that is plentiful in adverts and offers but don’t have a clue with customer service or managing expectation. I am now going to contact trading standards as clearly they don’t give a damn.

I will contact trading standards today as this is out of line to steal money from so many people. It is no longer a case of lots of returns, this is theft.

Worst company even ! It has been 1.5 month and I still didn’t receive my refund. They don’t give me any updates or communication!

Everyone owed a refund and being fobbed off with the same automated responses please join the Facebook group. 'Vesper247 not refunding our money' I've wasted so much time over the past 2 months sending emails trying yo chase up my refund and getting nowhere!

As with the other reviews - still waiting on a refund from the beginning of December! Chases several times via instagram DM AND by email, same generic automated responses or no reply at all. Really really poor service will not be buying from them ever again.

Ordered a dress wasn’t a good fit and returned it in December to date no refund!!absolutely awful, company responses are very generic with no specific timescale just that they have high demand and are processing, luckily I paid with Paypal will raise this as a fraud claim and will also report to necessary trading authorities for this company to be looked into!

One of a handful of reviews I have ever written. Vesper truly have the worst customer service I have ever experienced. Like many others, waiting months on a return after emailing on a number of occasions. Terrible company management.

As you can see Vesper said they’d get back to me following my last review (see below). I haven’t heard back from them and that was on the 2 February!

Literal criminals - they steal your money and your returns. Do not order from them

I have had the most awful and distressing experience with Vesper. It seems like they are actually trying to steal my money now. I sent a return back (fully tracked with Royal Mail confirmation of return) in December 2023! I reached out after waiting a while for my refund and it took forever to get ANY reply. I’ve emailed SO many times and have gotten nothing more than a question about my order number then TOTAL silence. Vesper seem to be blatantly ignoring me now and I’m SO stressed about this. I’ve written a formal complaint to them and still zero reply… It definitely feels like they are trying to steal my money. The refund I am waiting for is over £100 and this has been the most horrible experience of online shopping I have ever had. Hopefully they see this and finally give me my refund, otherwise as I stated in my formal complaint to the, I will have to take legal action, and that will just be the rotten cherry on top. Do NOT buy from this company! Fair warning.