This was my first purchase on VC. I eventually bought from a lovely seller but sent enquiries to several others who stated they were based in the UK but replies did not come back promptly and often a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Difficult to rate. When it is good it is very good. But when items are mis-characterised (eg as being in very good condition when they are clearly in poor condition) there is not much redress. Unle... See more
Company replied
Nice selection of clothes, but I found the same dress on Far Fetched for quite a bit less- they also ship more quickly, so I think you need to see what other sites are doing before you post an item.
Company replied
Overall I'm satisfied. As a minus, the commissions are very high and because of this i have a few transaction on this site and another minus after you've posted a product you can't change the price e... See more
Company replied
Company details
- Online marketplace
- Handbags Shop
- Men's clothes shop
- Vintage Clothing Shop
- Watch shop
- Ladies' clothes shop
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
113k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Dear Carol,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Great App & great products
29 May 2026
Reply from Vestiaire Collective
Dear Corby,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I did not receive anything yet
I did not receive anything yet. I don’t know how am I going to rate I tried to contact customer service, but until now I have not received anything
22 May 2026
Seamless process in buying designer…
Seamless process in buying designer items . Products are as described . I love that I’m able to make offers !
29 May 2026
Reply from Vestiaire Collective
Dear Badoys,
We sincerely appreciate you taking the time to provide us with your feedback. 😊
Wishing you a wonderful day ahead, and we truly hope to see you again soon!
Best regards,
The Vestiaire Collective team
What I received was a fake copy of what…
What I received was a fake copy of what it claimed to be. As an object it is still nice and I can equally use it, but a scam as it is some cheap production that is not acceptable on Vestiaire.
26 May 2026
It is becoming too expensive to sell on…
It is becoming too expensive to sell on Vestiaire. The seller fees are too high. If I sell a £30 tshirt I only receive half of that.
29 May 2026
Reply from Vestiaire Collective
Dear Lady,
Thank you for your feedback.
We truly understand your points regarding our commission.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
We are available for any further questions or requests.
Best regards,
The Vestiaire Collective team
Prada
It was my sale.. all the progress went very quickly and I am very happy with the result….
29 May 2026
Reply from Vestiaire Collective
Dear Nellie,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I want to like this company but..
I really want to like Vestiaire Collective and had a positive experience selling around £500 worth of fashion items. However, I encountered some difficulty locating my payments.
PayPal confirmed there had been no activity on their side from Vestiaire. They suggested adding a dot between my first and last name in my email address. At the same time, PayPal kindly reassured me that even without the dot they would have contacted me directly, as dots before the @ symbol are generally ignored by services like Gmail and do not affect delivery.
I had been in ongoing chats with Vestiaire’s 24/7 customer service, but the responses felt quite automated, which made it difficult to resolve the matter quickly.
After my fifth call to PayPal, we discovered that the email address Vestiaire was using included a dot, while mine did not, causing the payment notification to go to a different inbox. I found the process with Vestiaire’s customer service quite challenging and frustrating at times. Thankfully, PayPal were excellent and managed to resolve everything for me on that final call.
I hope Vestiaire can improve their payment and support processes so other sellers have a smoother experience. I’d still love to continue working with them in the future.
29 May 2026
Unprompted review
Very efficient in terms of responses…
Very efficient in terms of responses and delivery. Product exactly as expected.
20 May 2026
Reply from Vestiaire Collective
Dear Fred,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Mailing always takes forever
Mailing always takes forever, the dress very nice - exactly like description but had to be laundered- it smelled like moth balls
29 May 2026
Reply from Vestiaire Collective
Dear Greg,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and truly hope to see you again soon!
Best regards,
The Vestiaire Collective Team
If I want to resell what I bought and…
If I want to resell what I bought and didn’t fit. I wouldn’t get enough views and I guess VC algorithm gives more visibility to more active users and that makes me not wanna buy anymore because if something doesn’t fit I can’t resell
29 May 2026
Everything is smooth and easy
26 May 2026
Reply from Vestiaire Collective
Dear Sylwia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great experience
Great experience, love that I get to know the total cost inc. importtaxes in my county! Also very fast :)
20 May 2026
Reply from Vestiaire Collective
Dear Lillian,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Shipping
Great and wonderful, fast shipping and care that came with my purchase! Will definitely be purchasing again!
22 May 2026
Reply from Vestiaire Collective
Dear Sophia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Delivery Nightmare/Great Customer service Follow up
Customer service has been great. But delivery has been a nightmare. I had the orders shipped to my shop and ship address in the US as Vestiaire does not ship to the UAE. 3 out of 4 orders say delivered. Shop and Ship have not received anything and the 4th order I am waiting to see as it’s been shipped to my address but not yet delivered. A direct delivery to IAE may be more effective.
15 May 2026
Reply from Vestiaire Collective
Dear Cory,
Thank you for reaching out to us. We are thrilled to hear that you had a great experience with our customer service, and we understand your concern regarding the delivery of your recent order.
Upon reviewing your account, we can confirm that your Burberry trousers are currently in transit. The carrier has received your delivery instructions, and the parcel is on its way to you for delivery as soon as possible.
We have sent your tracking link via email, but you can also monitor the progress of your delivery directly through your account timeline:
On the App: Go to Me > Orders > Click on the item > Select See your timeline
On the Web: Go to My Account > Orders & Sales > Orders > Click on the item > Select See your timeline
Please note that if your tracking information does not update for 48 hours or more, let us know and we will gladly investigate this for you.
If you have any further questions, simply reply to this email and we will be happy to help.
Kind regards,
The Vestiaire Collective Team
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