I like that delivery is taken care of. But you changed the courier from DHL to UPS. I prefer DHL as their pick up times are more flexible. UPS only picks up in the afternoon. Also please stop sending... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vester collective is a great site for finding items you are looking for. I was extremely happy with my purchase of the D&G skirt.The reason for me not giving 5 stars is because of all the additional t... See more
Company replied
I have been a professional seller on Vestiaire Collective since 2017. I highly recommend this platform to sell or buy luxury goods. Their customer service via chat is very helpful and thorough. Any is... See more
Company replied
Absolute beginner in selling anything online. Vestiaire made everything so easy. From helping me write my copy, advising best pics to post and even suggesting a price. The selling process was pretty s... See more
Company replied
Company details
- Online marketplace
- Handbags Shop
- Men's clothes shop
- Vintage Clothing Shop
- Watch shop
- Ladies' clothes shop
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
118k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site makes purchasing legitimate…
This site makes purchasing legitimate vintage pieces extremely easy
The authernticity of your purchase is verified prior to receiving the item
Assuring you of the quality and authenticity
The communication is next level - I never had a doubt this was an original piece and it came within a short timeframe for my daughters 21 birthday
Thank you for your excellent service
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It would be very helpful to know where…
It would be very helpful to know where the buyer is located so we can provide any relevant information about shipping costs to that country, whether the goods are subject to customs duties, and whether shipping is by air or land—all to avoid any unnecessary problems related to the sale and purchase of goods.
15 July 2026
Reply from Vestiaire Collective
Dear Costas,
Thank you for your feedback and for sharing your experience with us.
Regarding your concern, we would like to clarify that all relevant information is visible to buyers when they add an item to their checkout.
Buyers simply need to add the item to their checkout to view all associated fees, including shipping fees, customs fees if the item crosses borders, authentication fees if they choose Authenticated shipment, and buyer service fees. If these fees meet their expectations, they can proceed with placing the order; if not, they have the option to remove the item from their cart.
We hope this clarification addresses your concern, and we are here if you need any further assistance.
Best regards,
The Vestiaire Collective team
The platform is dying
The platform is dying. The fees are extremely high for sellers and buyers. The customer service is poor and it has generally going down, unfortunately.
15 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback.
We understand your concerns regarding the selling fees and buyer service fees, and we apologize for your experience with our customer service.
We would like to clarify that the selling fees for each item enable us to provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary depending on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
The buyer service fee covers essential services such as guaranteed delivery, online inspection, physical authentication, free relisting, 24/7 customer support, and assistance with all paperwork involved in your order from customs and border authorities to international shipping.
Please check the following link about buyer service fees: https://faq.vestiairecollective.com/hc/en-us/articles/18378951869585-Buyer-What-is-the-Buyer-Service-Fee
We want you to know that we are continually striving to improve our services, and we are here to help if your request remains unresolved.
We invite you to provide us with your order number or item reference so we can better identify your issue and offer further assistance.
Thank you for your cooperation,
Best regards,
The Vestiaire Collective team
Very happy with this order
Very happy with this order. Amazing condition as stated in the description. complete with even the hanger for the jacket and the piece for protecting the jacket when it's. The right size, a very good price for this rare size.
15 July 2026
Reply from Vestiaire Collective
Dear Metin,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Lack of communication
I didn't like the fact that the seller isn't very communicative. I asked very politely for additional information, but he or she didn't even bother to apologize.
It was my mistake not to insist on it. I will resell the item.
The delivery was good, but not the packaging.
8 July 2026
Reply from Vestiaire Collective
Dear Sandra,
Thank you for your feedback.
We are pleased to hear that the delivery was satisfactory. We understand your concerns regarding the packaging of the Prada patent leather ballet flats purchased on July 7, 2026, and the communication issue with the seller. We apologize for any inconvenience this may have caused.
After reviewing your case, we found that the item was purchased with direct shipping and sent to you without passing through our hub. According to our policy, if you encounter an issue with an item you received, you must contact us within 72 hours of delivery to report the problem. After this 72-hour timeframe, we cannot accept returns. If the item does not match its description, you can return it for a full refund. If it does match the description, you'll need to keep it or relist it for sale under your account.
However, we see that you have already relisted and retained the item; please be assured that you'll be notified once it's sold.
If you need more information from the seller before purchasing another item or confirming any details, feel free to wait for their response. If they do not respond, you can check another item; we have many items available on our platform.
We are here if you require any further assistance.
Best regards,
The Vestiaire Collective team
I’ve had my eye on a pair of these…
I’ve had my eye on a pair of these boots for the longest time but couldn’t justify the cost of them new!
I found a pair on here, they’re perfect and was a really good price! Fast delivery too!
Only thing I wasn’t aware of was the international shipping charges etc, so that did raise the price.
15 July 2026
Reply from Vestiaire Collective
Dear Sharon,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Livia ,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great!!
I live in America and I was visiting my grandma in Poland, so I shipped a pair of shoes to my grandma. I was very nervous about what the process would look like, but I did not have to do anything. It took about 3 days for the seller to ship, then a week for my shoes to arrive. They were precisely what i wanted and Vestiare checked my shoes for authenticity and to see if they match what the seller said.
15 July 2026
Reply from Vestiaire Collective
Dear Julia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The products are very good and the price
15 July 2026
Reply from Vestiaire Collective
Dear Maria,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Good for designers but UX needs work
Great for selling designers but the app experience still feels clunky, it doesn’t allow you to rate or give feedback on sellers and they are very pushy with trying to convince you to push down your price or bombarding you with recommendations you did not ask for.
Update to their response: I understand how your platform works but buyers should be able to review based on what was received in person and your pricing algo needs work as it will recommend you change your price based on a similar item that is in a different condition to yours.
15 July 2026
Reply from Vestiaire Collective
Dear Tolani,
Thank you for your feedback. We understand your concerns regarding our pricing recommendations and our seller rating system.
To clarify how our rating system works, we evaluate seller accounts based on three key performance metrics:
- Quality Rate
- Authentication Rate
- Shipping Rate
Consistently meeting these high standards earns you exclusive seller badges (such as Trusted or Expert Seller).
You can find further details here: https://faq.vestiairecollective.com/hc/en-gb/articles/360001894618-Buyer-Trusted-Expert-Sellers-Badges
Regarding our price suggestions, our estimates are based on a real-time analysis of the second-hand market to increase your chances of making a sale. However, these prices are not obligatory; you are free to accept them or set a price that you believe is more suitable.
For more information on this topic, please visit: https://faq.vestiairecollective.com/hc/en-gb/articles/360004771098-Seller-Getting-More-Views-on-an-Item
Thank you for your understanding. We are available if you need further assistance.
Best regards,
The Vestiaire Collective team
Good platform, high commision
Overall really good platform, only the selling fees became very high. Especially because most of the work you still need to do yourself. (Pictures, messages, description etc) I like the platform for its safety but I can sell my products for the same work and for a higher price somewhere else.
15 July 2026
Reply from Vestiaire Collective
Dear Fabio,
Thank you for your feedback.
We are delighted to hear that you had a great experience with us, and we truly appreciate your insights regarding our commission.
For sellers, this means increased visibility and higher demand for your pieces.
We understand that a 7% increase in commission is significant. The reasoning behind it is straightforward: a more active marketplace leads to faster and more frequent sales. More buyers result in more purchases, which increases the likelihood of your items finding new homes.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
We’ll be available for any further questions or requests.
Best regards,
The Vestiaire Collective team
I received my item just as pictured
I received my item just as pictured. Thankful for the authentication process.
15 July 2026
Reply from Vestiaire Collective
Dear Iesha,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Vestiaire Collective wrongly labelled a returned item
"Vestiaire Collective rejected my item but returned it via FedEx classified as a standard commercial shipment instead of a 'Returned Goods / Rejected Return.' This critical logistics error caused FedEx to improperly charge me import GST and admin fees. Customer service refuses to acknowledge this administrative shipping mistake and only sends automated policy templates about item rejections.
I am pleading with Vestiare to improve this with their logistic team. As by law we should not pay GST twice on the same item, and on a return item.
21 April 2026
Unprompted review
Reply from Vestiaire Collective
Dear Tesa,
Thank you for your feedback. We understand your concern about the import duties requested by the carrier to complete the return of your your Chanel Top.
Upon checking, we found that your sale was canceled because the buyer declined the negotiation.
We would like to clarify that when a sale is canceled following a negotiation, we return the item to the seller free of charge. If applicable, you may need to pay any customs fees related to the return of your sold item. The carrier will contact you to arrange payment for these associated fees.
You can verify it here: https://faq.vestiairecollective.com/hc/en-gb/articles/208650169-Seller-My-sale-was-cancelled-and-I-d-like-my-item-back
According to our carrier tracking data, the required customs fees were settled, and your package was successfully delivered back to you on Wednesday, 4/29/2026 at 12:47 pm
Thank you for your understanding. We are available if you need further assistance.
Best regards,
The Vestiaire Collective team
Lots of wonderful fashion to choose…
Lots of wonderful fashion to choose from.at great price .great company,always keeps you updated on your purchase and selling .
15 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Denise,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Natalija,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The proper process from start to end
You guys run the process in a direct and user friendly way.
Correct reminders, correct timing, correct communication in every way.
Thank you
7 July 2026
Reply from Vestiaire Collective
Dear Lorenzo,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Extremely high selling and buying fees, most of any platform
The fees are extremely compared to what the buyer is paying so they always want to offer less and less and even still we are making very little off the sale (referring to all the extra fees a buyer pays, they are constantly messaging me asking for discounts as for example one of my recent sales the buyer payed themselves almost $1000 more than what I earned on the sale. This discrepancy leads to very lowball offers and often a hard time selling items vs many other platforms that a buyer can purchase for closer to the payment the seller will actually receive.)
14 July 2026
Reply from Vestiaire Collective
Dear Priya ,
Thank you for your feedback.
We truly understand your points regarding our commission and the buyer's offer.
We would like to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please be aware that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
You have the option to accept or decline offers. Buyers can also choose whether or not to purchase the item, even if you have accepted their offer. If you do not wish to receive an offer, you can disable the "Make an Offer" feature in your listing section.
Once an item is listed, we cannot increase its price; we can only decrease it. If you would like to set a higher price, please remove the existing listing and create a new one at your preferred increased amount.
We are available for any further questions or requests.
Best regards,
The Vestiaire Collective team
Absolutely disgraceful service
Absolutely disgraceful service. I bought a pair of sunglasses and tried to use the 15% discount code that was sent to me and was still being advertised on the website, but it didn't work. After contacting customer service, they sent me a replacement code that had already expired. How can a company send customers expired discount codes? It's completely unacceptable and a waste of my time. This experience has been incredibly frustrating and unprofessional. I have no confidence in this company and will not be buying from them again. Avoid if you expect competent customer service.
15 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Member,
Thank you for your feedback and for taking the time to share your experience with us.
We regret to hear that our service did not meet your expectations.
We would like to clarify that each code generated from our end has specific conditions, and if these conditions are not met, the code will be ineffective.
To assist you further, could you please provide us with a reference number for an item listed on your account or one that you have purchased from us?
This information will help us locate your account and examine the replaced code.
We appreciate your understanding, and we are here to assist you if you need any additional help.
Best regards,
The Vestiaire Collective team
The company takes far too long to pay…
The company takes far too long to pay customers. In addition, they price items well below value. It is admittedly fun to negotiate with buyers.
8 July 2026
Reply from Vestiaire Collective
Dear Laura,
Thank you for your feedback and for sharing your experience with us.
We acknowledge that the payment process did not meet your expectations.
Please be informed that after an item has been delivered, the buyer has 72 hours to assess it and file a claim if necessary. If no claim is made, your payment will be automatically processed using the selected payment method.
If you opted for a bank account, please keep in mind that the funds may take up to 5 business days to appear due to processing times between banks. For PayPal transactions, it may take up to 24 hours for the funds to reflect in your account.
For more information regarding seller payments, you can refer to our FAQ here: https://faq.vestiairecollective.com/hc/en-gb/articles/209304765-Seller-When-will-I-receive-my-payment-for-my-sold-item
As for item pricing, as a seller, you determine the price of your item at the time of listing. While we provide suggestions, there is no obligation for you to follow them; you are free to set whichever price you wish for your item.
We appreciate your patience and understanding. Please let us know if you need any additional assistance.
Best regards,
The Vestiaire Collective team
Very easy purchase from beginning to…
Very easy purchase from beginning to end. Seller sent quickly and received bag exactly as described. Thank you.
7 July 2026
Reply from Vestiaire Collective
Dear Helen,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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