V.GANReviews 

143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their style, comfort, and high quality, often noting they exceed expectations and are well-made. Many appreciate the excellent fit and the fact that the items are vegan and cruelty-free, aligning with their values. The delivery service is frequently highlighted as prompt and efficient, with products arriving quickly and beautifully packaged. Reviewers also find the pricing reasonable for the quality received, leading many to express intentions of becoming repeat customers. However, some customers also noted issues with sizing, finding products too small or not true to size, which sometimes led to additional return costs. A few other people also felt that some products caused discomfort or blisters, and there were mentions of unexpected customs fees for international deliveries.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the comfort and aesthetic appeal of... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting the speed... See more

Order

People report positive experiences with ordering, finding the process easy and efficient, with many stating... See more

Price

Reviewers mention positive feedback about price, often describing items as reasonably priced and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a pair of men Taro Footbed last week on sale first time last week. Arrived on time. Very comfortable to wear. Well made. Quality material. Far better than some branded plastic crocs in my opini... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore my Brogue Boots! They're stylish, quality, very comfortable & have drawn complimentary remarks from total strangers! The boots were received well protected & packaged, and the servic... See more

Company replied

Rated 5 out of 5 stars

Just received my Oatmeal Derby Men's shoes. Super prompt delivery and they're even better looking than the website images suggested. I ordered my usual size 9 (43) and the fit is perfect. They're very... See more

Company replied

Rated 5 out of 5 stars

Hard finding nice vegan suede shoes and especially ones that don’t appear cheap looking but these fit the bill. Bought for a wedding but looking forward to wearing all over.

Company replied


Company details

  1. Shoe shop
  2. Activewear shop
  3. Clothing Shop
  4. Sportswear Shop
  5. Ladies' clothes shop

Written by the company

We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(143)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shoes

Great shoes, very reasonable price, and amazingly quick delivery. Thank you!

22 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Our pleasure.

Rated 5 out of 5 stars

Beautiful and elegant

These are the most comfortable and beautiful shoes I’ve had for a long time, and I’m getting so many compliments too. They truly surpassed expectations.

20 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Lovely to read Evelyne

Rated 1 out of 5 stars

V.GAN don't take accountability for faulty products.

Bought two pairs of sandals that cost €104 recently. The total price came to €149 which means it cost €45 to post them to Ireland. The ankle strap on one pair of the sandals (Dragon Espadrillles) was so short it wouldn’t go around my ankle let alone tie. I'm a normal weight with slim ankles. Another reviewer online had commented on this same problem with these sandals. I need to return them but Sharmane, Customer Service Manager with V.GAN, is refusing to pay the postage saying it isn’t a faulty product when it obviously is. They expect me to pay even more than the €45 postage already paid to send them back!!! The law is against them. With this diabolical customer service attitude they don’t deserve repeat business. Furthermore, I was invited to leave a review by email on these sandals and when I submitted it, it didn’t go live on their website which means they only allow reviews they want on their site. That speaks volumes! Their products should speak for themselves instead of them trying to control the narrative.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy!

Great customer service, easy return and no quibble refund when I originally ordered the wrong size shoes. Great product!

14 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear!

Rated 5 out of 5 stars

Good fit

Good fit, quality craftsmanship, looks nice. Eco friendly! These are the only dress shoes, boots & belts I wear.

13 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear.

Rated 5 out of 5 stars

Great quality

Great quality, stylish and comfortable. It is not easy to find non leather good looking and well made shoes. Very happy with this brand!

9 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear!

Rated 5 out of 5 stars

Excellent product and experience

The initial quality of the shoes is excellent. They are comfortable and look/feel amazingly like leather. Time in transit from UK to US was less than expected. Overall terrific value and experience.

6 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear!

Rated 5 out of 5 stars

Customer service was great with my…

Customer service was great with my order arriving within a couple of days. The shoes are great quality and so comfortable to wear - and the size was spot on. Would definitely buy from V.Gan again

2 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you Lorraine for the kind review.

Rated 4 out of 5 stars

Good boots with some negatives…

Well designed and constructed Aspar boots. Negative points - material doesn't breathe like leather. Material has a top layer that may peel off if scuffed etc unlike what would happen with reasonable quality leather.

3 May 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you for the considered review. It's appreciated.

Rated 5 out of 5 stars

Great product and a great cause!

High quality product! My new shoes and new belt look even better in-person. Very comfortable boots! Very fast delivery time, too, especially considering that these came from overseas. The “V.GAN” logo on the boot sole is subtle, but it does make me feel good throughout the day knowing that I am supporting a company that is trying to help save animal lives.

30 April 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thanks for the beautiful review.

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