via.delivery Reviews 100

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient delivery service, especially the option to pick up orders at local stores like Walgreens, FedEx, or UPS. This flexibility is highly valued by consumers who appreciate not having to be home for signature-required deliveries, ensuring peace of mind and secure package retrieval. The user experience is frequently described as excellent, with many highlighting the ease and efficiency of the process. However, some customers were not happy with the order process, mentioning issues like split orders or unexpected delays when choosing store pickup. A few other people also felt that the staff at pickup locations were occasionally unhelpful or that there were problems with packages being misdelivered or damaged.

What people talk about most

Delivery service

Customers express high satisfaction with the delivery service, particularly appreciating the flexibility of... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the flexibility to change delivery... See more

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the staff as... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the service to be very... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found ordering easy, praised fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some... See more

Rated 5 out of 5 stars

I really like picking my package up at the general dollar store. It means I don’t have to stay home all day waiting for it to arrive because it has to be signed for by an adult. I can go any time of t... See more

Rated 5 out of 5 stars

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-part... See more

Rated 5 out of 5 stars

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what d... See more


Company details

  1. Shipping service

Written by the company

Via.Delivery makes it easy for online retailers to ship orders to pickup locations instead of just home addresses. We’re experts in checkout solutions for platforms like Shopify, with built-in label printing for FedEx, UPS, and other carriers. Plus, we give retailers access to over 36,000 pickup spots nationwide. Our tech also handles customer notifications—letting shoppers know when their package is ready for pickup—and tracks shipments to keep everything running smoothly. For shoppers, pickup locations offer a more convenient and secure way to get their packages. If a signature is needed, it’s a flexible option—pick it up when it works for you instead of waiting at home. For retailers, Via.Delivery helps cut shipping costs, boost conversions, and reduce losses from theft and returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

So Easy!

The only issue is counter clerks in the store are not familiar with how to process the package. It invariably requires backroom assistance to complete the pickup. But otherwise, its better than waiting at home for a signature required delivery.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Super easy

Super easy. Walgreens is around the corner from my house and I dont have to sit around all day waiting for the delivery.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Drive a few miles for a case of wine

I had a wine delivery ordered that someone older than 22 would have to sign for. I was afraid we were going to be out of town when the delivery came so we had it sent to an optional 3rd party location. It worked superbly.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

This makes sense!

This was so easy to do, and there's really no chance of porch pirates. I drive by the store (Walgreens) practically every day so it was almost zero effort.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered wine online

I ordered wine online. When order was ready I got the notice that it would be at my local Walgreens ready for pick up. I drove there with my info and ID and picked up the wine. Easy peasy. Good way to ship and deliver.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I cannot use home delivery by FedEx

It is not just that I might not be home to sign for a delivery. It is that usually when FedEx drivers see my closed gate, even when they are given the code, they do not enter nor do they sound the buzzer or call. Home delivery by FedEx is just not an option for me.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Wine shipments are very easy with Via

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-party delivery a snap.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

For the first time

For the first time I decided to try Trustpilot, it was a faster delivery and close to my house. And I will use it again and again! Trustworthy and reliable. And quicker than sending it to your house

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been a Splash Wines customer for many years.

I have been a Splash Wines customer for many years. The wine was delivered to my door for several years. Recently, I started having it delivered to Federal Express. The fed-x office is just a few miles from my house. Now I can pick it up without worrying about missing the delivery to my door. And, it is free.

9 September 2025
Unprompted review

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