via.delivery Reviews 100

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient delivery service, especially the option to pick up orders at local stores like Walgreens, FedEx, or UPS. This flexibility is highly valued by consumers who appreciate not having to be home for signature-required deliveries, ensuring peace of mind and secure package retrieval. The user experience is frequently described as excellent, with many highlighting the ease and efficiency of the process. However, some customers were not happy with the order process, mentioning issues like split orders or unexpected delays when choosing store pickup. A few other people also felt that the staff at pickup locations were occasionally unhelpful or that there were problems with packages being misdelivered or damaged.

What people talk about most

Delivery service

Customers express high satisfaction with the delivery service, particularly appreciating the flexibility of... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the flexibility to change delivery... See more

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the staff as... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the service to be very... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found ordering easy, praised fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some... See more

Rated 5 out of 5 stars

I really like picking my package up at the general dollar store. It means I don’t have to stay home all day waiting for it to arrive because it has to be signed for by an adult. I can go any time of t... See more

Rated 5 out of 5 stars

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-part... See more

Rated 5 out of 5 stars

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what d... See more


Company details

  1. Shipping service

Written by the company

Via.Delivery makes it easy for online retailers to ship orders to pickup locations instead of just home addresses. We’re experts in checkout solutions for platforms like Shopify, with built-in label printing for FedEx, UPS, and other carriers. Plus, we give retailers access to over 36,000 pickup spots nationwide. Our tech also handles customer notifications—letting shoppers know when their package is ready for pickup—and tracks shipments to keep everything running smoothly. For shoppers, pickup locations offer a more convenient and secure way to get their packages. If a signature is needed, it’s a flexible option—pick it up when it works for you instead of waiting at home. For retailers, Via.Delivery helps cut shipping costs, boost conversions, and reduce losses from theft and returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The pickup process is good

The pickup process is good if the pickup location is a short distance away or in a location to stop by while on other errands, etc. This location is good for me.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Splash always, as a matter of course, delivers to a business location. I have always chosen a FedEx outlet located on Wilson Mills Road. The staff there is efficient, courteous, and professional. I could not request a better way to receive cases (plus in some instances) to receive my shipments.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Super Easy Pickup!

I wish more companies had this option! Especially for items you need to sign for. So convenient for those who work outside the home! Super easy to pickup!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Splash Pick Up

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some drugstore hair products purchases, so Walgreens was very convenient this order! Thanks!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Reverse Wine Snob

I had my order delivered to a nearby UPS store. I live in a development where the houses are very close to the street (sidewalk is 10 feet from the front door). And I am not always home, so having it delivered to a UPS store ensures a secure delivery that I can pick up at my convenience.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peezy Delivery Service

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what doesn't need any. Thank you again to Albert who helped me when ordering the wine.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Nothing Could Be Easier

I just showed up at FedEx, showed my receipt and was out of there in 3 minutes. As I live only 3 blocks away, pickup at FedEx is the best and cheapest way for me,

7 August 2025
Unprompted review
Rated 1 out of 5 stars

I opted for delivery to a nearby…

I opted for delivery to a nearby Walgreens as penguin said it would arrive faster. The order was split which I did not know. It arrived no faster and it will now take another trip to get the second half when it arrives. I would never chose the option again. When I did get the first half, I could not find anyone to help me at Walgreens. I am not sure why they make it seem as if it would be faster.

11 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look