CANT BELIEVE IT!! SCAMMERS – Such a Shame!! VIABUY Closed My Account Without Warning, No Answer, Money Stuck, and It Seems It's Definitely Stolen! I’ve been a loyal VIABUY customer since 201... See more
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See what reviewers are saying
The company stopping suddenly. Just sending an email that the card could no longer be used just a coiple of days later is appaling. However your customerservice worker Constanta is wonderful!!!
Who would've guessed it'd turn out like this? Smooth sailin' for a while, then may rolls in and it's a right circus. They shut down my account and did a proper disappearing act. Promised I could send... See more
I had a problem with a mistake made by myself by renting a car in a wrong period. I paid with my viabuy debitcard, and was deducted. I had to make a new booking and payment. I cancelled the original b... See more
Company replied
Company details
Written by the company
VIABUY Prepaid Mastercard
Contact info
110, Route d'Arlon, L-1150, Luxembourg, Luxembourg
- service@viabuy.com
- viabuy.com
Be careful!
Be careful with viabuy! They can close your account anytime they wish and ask for bunch of documents and even when you do provide them they wont reopen your account and just keep your funds with then.
Very sketchy company, no real information available off them.
21 September 2022
Unprompted review
Reply from VIABUY
Dear Michael,
We are very sorry to hear that you are not satisfied with our service and we do apologize for any inconvenience caused.
As a financial company regulated by the CSSF (The Commission de Surveillance du Secteur Financier), we can assure you that all our processes follow strict guidelines to ensure the security of our user accounts.
Therefore, our colleagues from the relevant departments must follow certain protocols and must adhere to regulations, and this may, in exceptional circumstances, result in an account’s closure.
Unfortunately, we are unable to provide account-specific information on public platforms, therefore we have reached out to you by email. Please feel free to send us a reply, should you have any further questions.
Hello Can someone gave me advice on how…
Hello Can someone gave me advice on how to cancel my Viabuy card? I order 3yrs ago and never use it even once,also i dont have the card for long time ago and forgot all the details about it,and now i received an e mail from viabuy that i need to pay in the amount of 149.95 euro. I reply to them that i never use the card,and the reply is only automated..pls help...
14 September 2022
Unprompted review
Reply from VIABUY
Dear Grace Pineda,
Many thanks for your feedback. We would like to assure you that all the fees and prices associated with the VIABUY account can be found on our website under the menu PRICING and in the Terms and Conditions section which can be accessed through this link: https://secure.viabuy.com/static/ui/pdf/viabuy/terms.en.eur.pdf
Please do not hesitate to contact us by email or chat if you have any further questions.
DO NOT EVEN GET CLOSE TO THIS COMPANY
2 years ago I tried to have one of their card. They said they posted the card to me but I never received the card. After 2 years they send me an email and threaten me to pay about 200$ and If I don't, they send the case to a collection agency. So they want to charge me for nothing. And even they say that if I don't pay, they don't terminate my account and charges would increase each year. THIS IS ABSOLUTELY RIDICULOUS!
====
Update: What a great response from VIABUY! You think I cant find the pricing? Are you kidding me?
I never received anything from you. And never used your service. Now I should pay about $200? In your universe it's my fault that you didn't give me anything?
13 September 2022
Unprompted review
Reply from VIABUY
Dear a.jamshid,
Many thanks for your feedback. We would like to assure you that all the fees and prices associated with the VIABUY account can be found on our website under the menu PRICING and in the Terms and Conditions section which can be accessed through this link: https://secure.viabuy.com/static/ui/pdf/viabuy/terms.en.eur.pdf
Please do not hesitate to contact us by email or chat if you have any further questions.
I had trouble changing my phone number
I had trouble changing my phone number, and customer service helped me right away.
Within a very short time it was solved.
12 August 2022
Unprompted review
Reply from VIABUY
Dear Erhan,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Good experience viabuy aftersales
Good experience,
Had problem to login
Reset password was not possible because phonenumber changed
But they did there research and in 48 H
Everything solved
Perfect😉
5 August 2022
Unprompted review
Reply from VIABUY
Dear Henk Oldekamp,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
I'm happy from support service
I'm happy from support service! Really, if you have some problems with bank - they help you immediately. Thank you very much!
4 August 2022
Unprompted review
Reply from VIABUY
Dear Татьяна Литт,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Prompt reply with easy instructions to…
Prompt reply with easy instructions to follow! Everything sorted and nothing too long and complicated to read! Very graedul
29 July 2022
Unprompted review
Great Customer Service
I got helped very professionally and after hanging up the phone I quickly received an email with the answer that solved the problem.
Thanks !
24 July 2022
Unprompted review
Is this official scam company call them…
Is this official scam company call them self VIABUY ??
I have no idea how much (sh it )and stupid company is this the send me card I didn't received...over 1 year ago and they said its been activated buy no in or out happened on the card or account and few days ago they send me email asking me to pay money 109€ for something I didn't get at the time .
However I did pay the money and I try to log in to see what happened in to this( sh it) scam company account it won't let me log in this (s hit )app of this stupid how make it and I send milion time requests to have new password to religion and they just ignore the stupid stuff of this SCAM company.
When I look back at my paperwork and email I received from them I realized that they changed the IBAN of my account and the card number is different then what I signed for when I get it over 1 year ago
...
Its absolutely 💯 scam
From my personal experience with them I can tell very sure dont get there with them.
19 July 2022
Unprompted review
Reply from VIABUY
Dear Nam,
Many thanks for your feedback.
Unfortunately, it is difficult to know what happened without knowing your full account details, but if you still have unresolved issues that require our assistance, you can reach us through chat or by using our contact form: https://service.viabuy.com/hc/en-gb/requests/new
We will support you with your request.
Do not use this cheat
Do not use this cheat. Almost 3 years that he blocks my money almost 2000€ and asks me for a notarized document or thing. Unlimited fraud and copy paste replies to all my messages.
14 July 2022
Unprompted review
Reply from VIABUY
Hi. We are sorry to hear you have this impression. As an authorised Financial institution, we have to comply with certain regulations. We confirmed we are working on your case in Ticket # 3115819. Please reply to our customer support team so that we be able to complete the required process and proceed with your request. Regards, VIABUY
Only when Ramona was helping me it was…
Only when Ramona was helping me it was ok, but i am sorry where the ohter peaple was helping me it was Desaster it toke Match to longe, but Ramona is Top!! She is very very good to help peaple , Thanks Ramona!!!
11 July 2022
Unprompted review
very slow to charge the card
they need at least 8 days to charge your card, i am not understanding why this took this time.
7 July 2022
Unprompted review
Reply from VIABUY
Dear Majd al mosilly,
Thank you for taking the time to share your feedback regarding your experience with our customer service department.
Our support team is dealing with high volumes of incoming emails, which might make the wait longer than expected. We can assure you that one of our colleagues will reply to your email as soon as possible. In case you wouldn't want to wait for the reply via email, we are also available by chat between 8 am to 5 pm CET, Monday through Friday.
Please accept our sincere apologies for the delay and any inconvenience this may have caused.
Clement was very helpful.
Clement was very helpful.. provided me with fast response
4 July 2022
Unprompted review
A little slow replying
A little slow replying, but in the end service is good
20 June 2022
Unprompted review
NEVER use Viabuy!!!
NEVER use Viabuy! They do not serve interest of the clients all they are in is getting money from charges but any complain you do does not benifit your clients instead they only do it for thier own interest.
I have use VIABUY for more than 7 years, it is only this time they have gone worst and worst.
13 June 2022
Unprompted review
Reply from VIABUY
Dear Aron,
Many thanks for your feedback.
Unfortunately, it is difficult to know what happened without knowing your full account details, but if you still have unresolved issues that require our assistance, you can reach us through chat or by using our contact form: https://service.viabuy.com/hc/en-gb/requests/new
We are always happy to answer any question you might have.
More than one week at this moment they…
More than one week at this moment they doesnt give me my money. Worst support ever
27 May 2022
Unprompted review
Reply from VIABUY
Dear Дмитрий Момот,
Many thanks for your feedback.
Unfortunately, it is difficult to know what happened without knowing your full account details, but if you still have unresolved issues that require our assistance, you can reach us through chat or by using our contact form: https://service.viabuy.com/hc/en-gb/requests/new
We are always happy to answer any question you might have.
helpful helpdesk
29 April 2022
Unprompted review
Reply from VIABUY
Hi Akim.
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Thank you for the service !
Thank you for the service !! I have spoken to Nicole with the live chat and great job !!!
25 April 2022
Unprompted review
Reply from VIABUY
Dear Guo,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
ARNAQUE / SCAM
ARNAQUE / SCAM
Ils m'ont bloqué plus de 2500€, après deux ans d'utilisation.
Je fournis les preuves à qui en doute.
Tous les Mails, la vidéo que la carte est bloquée etc
Motif : J'ai effectué un retrait de 100€ dans une banque Russe en 2019
They blocked me more than 2500€ I provide the evidence to anyone in doubt.
12 January 2022
Unprompted review
Reply from VIABUY
Bonjour,
Nous vous prions de bien vouloir nous excuser pour la gêne occasionnée.
Cependant, nos services concernés doivent respecter certaines réglementations afin d'assurer la sécurité de tous les comptes de nos clients et de notre système. Cela peut conduire à des situations où un montant entrant peut être retenu pour une vérification supplémentaire.
Parfois, le temps nécessaire pour finaliser la vérification requise peut être un peu plus longue que prévu. Nous sommes pleinement conscients que cela peut être frustrant et nous nous excusons pour tout inconvénient causé.
Nos collègues des services responsables travaillent activement pour minimiser les perturbations pendant qu'un montant est retenu et soyez assuré que nous vous contacterons par courriel une fois la vérification terminée. Merci d'avoir pris le temps de nous faire part de vos commentaires et nous espérons résoudre ce problème pour vous dans les meilleurs délais.
My request was handled quickly and I…
My request was handled quickly and I received feedback at every stage of the process.
6 April 2022
Unprompted review
Reply from VIABUY
Hi Marius. We're glad to know you're happy with our service. We thrive to provide the best possible service. Regards, the VIABUY Team
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