VIBE Finance Reviews 

118
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The full team - Craig, Beth, Kim, Ceira, and Ellie (hope I haven't missed anyone out) have been outstanding working on my case, they all collectively helped massively. With other companies involved wi... See more

Company replied

Rated 5 out of 5 stars

The people! all staff not just the seniors are conscientious, firstly matching product to client needs, then chasing things through without client having to ask first, keeping client updated, making... See more

Company replied

Rated 5 out of 5 stars

The Vibe team were excellent from start to finish from our initial dealings with Alex and then Beth working tirelessly to get things over the line . We purchased a property via auction so we had tight... See more

Company replied

Rated 5 out of 5 stars

Thanks to ALL the team at Vibe for getting over the finish line on our new investment purchase. Again the team were on the ball throughout this process, helping assist with paperwork and challenge... See more

Company replied

Company details

  1. Mortgage broker
  2. Finance broker

Written by the company

VIBE Finance are a multi award winning mortgage brokerage specialising in all types of commercial and residential property investments. Whether you are a first-time landlord or seasoned property investor, we can source the right product suitable for your requirements. Our vision is driven from having detailed experience working directly for specialist lenders for over a decade. We have formed long term relationships where we are able to utilise our knowledge of the entire credit process, which enables a time saving application on getting your case from enquiry to completion! This without a doubt makes our professional team so unique, allowing us to really ‘stand out’ as a specialist mortgage broker and packager. Our honest, innovative and refreshing approach will leave you keen to work with us time and time again. The multi-award winning VIBE team specialise in ‘non vanilla’ type cases; the “I don’t think this is one you’re going to do” type of challenge. Try us! Our strong relationships with our Lender Partners ensures the maximum number of successful conversions for our clients, as evidenced through our testimonials, 5* reviews and high numbers of repeat clients. Deliver Together We firmly believe that securing the best outcome depends on working proactively together by building trust and forming equal partnerships. Above & Beyond We take our responsibility for enhancing lending credibility seriously, we are tenacious and we will go the extra mile to turn dreams of property ownership into a reality. Dare to be Brave We are not afraid to get out of our comfort zone, make bold moves or challenge lenders in the best interests of our partners and clients. Communicate Openly & Often We are proactive and transparent in the way we communicate, we listen and we always follow up on our promises. Believe in Balance We are the best at looking after our clients because we look after ourselves, employee wellbeing is core to ensuring we stay focussed on delivering an unrivaled service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

1 review in the last 12 months

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Rated 5 out of 5 stars

Would recommend without even thinking…

Would recommend without even thinking twice, available at all times which is what i look for so thanks for the hard work.

6 August 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Thank you Jay for taking the time to leave another review for our team! We appreciate it so much.

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Beth and Kim are absolutely great

Beth and Kim are absolutely great
Excellent service and attention to detail

Thanks Guys

6 August 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Thank you so much for your review! We really do appreciate it.

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Absolute pleasure to get our mortgage…

Absolute pleasure to get our mortgage application sorted through VIBE. Kelly was amazing with her knowledge of the mortgage industry and her positive approach towards the resolution. Thank you.

27 July 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Thank you so much for your review Luqman - we're so glad to get this over the line.

Thank you also for the lovely feedback for Kelly, her knowledge of the specialist market really is second to none!

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Even Covid19 couldn't stop Vibe!

This was our first experience of using Vibe Finance. It started with a post online, i contacted Kelly and sent a brief outline of our project. Kelly came back with a few questions, followed by a few more! We completed a mortgage of 3 previous shops that we converted to 5 flats within our Limited Company. These things do take time, there is a lot of detail required but in VIBE people can trust. They took us through the process, got a mortgage offered and then completed when the funds dropped into our bank account. Went above and beyond in Covid19 lockdown. We would use again and happy to recommend.

16 June 2020
Unprompted review
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Reply from VIBE Finance

Thank you so much for your lovely review Andrew, we really do appreciate all feedback provided and are so glad that Kelly made such an impression in recent tough times! Thank you for your support.

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Kelly has done an excellent job on my…

Kelly has done an excellent job on my remortgage constantly keeping me updated. At no fault of her own, Covid 19 threw some obstacles in the way but we got passed them and have now completed at the valuation i wanted.
I will be using them for future applications.

2 June 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for your review Bradley!

It's so good to hear you were pleased with Kelly's excellent service even with some unexpected obstacles in the way.

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Excellent service

30 May 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for taking the time to leave a review Bali - it's been great working with you on your case!

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Vibe Finance - Top Service

A five star plus service from a fabulous team. Excelled even in this current climate. I will definitely be using Vibe in the future and won't hesitate recommending them.

20 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I cannot recommend VIBE enough. Kelly Rule has helped us re-finance our latest project through this difficult time of which we have now completed.

Kelly has a wealth of knowledge of which she has shared with me in great detail. I have called her several times regarding various potential project of which she has given advise on what products are available to us. We have had plenty of lengthy conversations and it never seemed to be a problem to her. Most people would not share that knowledge or even charge for it but Kelly done this at no extra cost. This is great customer service and I will 100% be using VIBE going forward.

I would recommend this team to anyone.

Thanks again Kelly for your help and look forward to the next one.

6 May 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Thank you so much for your review Sammy - we're so glad Kelly has been able to assist you on your recent re-finance.

There's a reason why she is our Senior Specialist Advisor and we're proud to hear that once again, she went above and beyond.

We look forward to working with you again!

Kind regards

#teamVIBE

Rated 5 out of 5 stars

Thank-YOU Vibe

Thanks to ALL the team at Vibe for getting over the finish line on our new investment purchase.
Again the team were on the ball throughout this process, helping assist with paperwork and challenges during this time and like always, Kim and her team Beth & Nicola were always at the end of the phone, and hear to help.

Thank-you AGAIN. Looking forward to our next deal together.

6 May 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for your review James!

We've loved working with you and can't wait to see your finished project.

Onto the next one ;)

Kind regards

#teamVIBE

Rated 2 out of 5 stars

Overrated broker

Disappointing customer service, weak management, inexperienced staff, poor recommendations, over promise and under deliver. Would not use them again.

16 March 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for taking the time to leave a review and we are truly sorry to hear we did not meet your standards.

Throughout your particular case, there were numerous challenges that were out of our control and we tried our absolute best to help you overcome them. We work in partnership with all of our clients however unfortunately with little to no co-operation from you from the outset, it did make it extremely difficult for us.

We are also surprised to read that we under delivered as we have not had any form of response from you to our communications for 3 months.

All of our staff are experienced and trained to a very high standard and we are proud to say they are personally mentioned in nearly all of our reviews, which goes a very long way in demonstrating the personal first class service that we offer and will continue to offer to all of our clients.

We wish you all of the very best in your future endeavors and thank you once again for taking the time to leave a review.

We are as always extremely grateful for all feedback.

All the best.

Rated 5 out of 5 stars

Another 5 star performance from team…

Another 5 star performance from team Vibe! Thanks for all your hard work, it makes buying property slightly less stressful :-)

6 March 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Thank you so much Liz! Onto the next one :)

Rated 5 out of 5 stars

experienced and professional

Kim was very experienced and professional in advising me on a complicated commercial deal. I very much appreciated her direct straightforward approach that avoids time wasting. She is an excellent problem solver and shows a depth of knowledge in her field. Thank you

11 February 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Thank you so much - it was a pleasure in assisting you :)

Rated 5 out of 5 stars

If there were 10 stars i'd give Kim and…

If there were 10 stars i'd give Kim and her team this ratings. Always at the end of the phone to answer your queries, recommending the right product for your business. I am happy to recommend VIBES FINANCE for your specialist Loans. I would definitely recommend for your specialist mortgages or Bridging Loans.

*Great communicators
*Prompt Replies
*Transparent
*Polite/Professional Staff

11 February 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for your review Kirk! It's been a pleasure working with you :)

Rated 5 out of 5 stars

Proactive Team & Sense of Urgency

Proactive and friendly team, responding to emails and following-up with a sense of urgency. It’s quite refreshing to not be the one having to do the chasing! Thank you. It’s hard to go elsewhere once you’ve experienced their vibe...

30 January 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for the lovely review Paul! We've loved working with you and glad you liked our vibe! :)

Rated 5 out of 5 stars

A pleasure to work with!

We have been working with the team at VIBE Finance for nearly two years and we have built a very close relationship with them, helping each other to grow and deliver better outcomes for our respective customers. They are a joy to work with and we look forward to continuing our partnership with them into the new decade.

We would highly recommend VIBE Finance to anyone as their knowledge of the industry and commitment to service is exceptional.

- The OMS Team

29 January 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks OMS team for a lovely review! We love working with the whole team and are excited for the future :)

#TEAMVIBE

Rated 5 out of 5 stars

It has been Solent Mind's absolute…

It has been Solent Mind's absolute pleasure to work with this dynamic, friendly and super efficient team. Their enthusiasm, knowledge and professional approach shines through in everything they do. We are looking forward to working with them throughout the year to raise money and awareness for our mental health services.

29 January 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks Joanne for the lovely review! #TEAMVIBE are excited to work with Solent Mind throughout 2020 - a charity very close to all of our hearts :)

Rated 4 out of 5 stars

Very Professional

I found Vibe Finance via Linkedin. I found the team led by Kim to be very professional and courteous. My enquiry was dealt with careful consideration. Attention to detail was very good.
After the initial consultation, I was given a date & time slot to discuss the case further. The call was made promptly at the agreed time. I received quotations within 30 minutes of the phone call, The quotation was very transparent and had all the details requested.
I would highly recommend Kim and the team. As a former financial advisor myself, I could not fault the process.

28 January 2020
Unprompted review
VIBE Finance logo

Reply from VIBE Finance

Many thanks for the lovely review Shaf! It means a great deal to us that we made a good impact within a short space of time. We'll continue to work hard in providing a high level of customer service to all of our clients!

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