Ordered a Leather Tablet Case for SamsungS4 10,5inch Smart Wake Protective Case Magnetic Folio Cover WITH PEN HOLDER for A$44.99. The one supplied was not as was depicted when ordering as it DI... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication and easy orderprocess. Good product. Delivery time was 10 days, which is a bit to long. Track and trace settings are not nice because of the price to pay for it, I think it’s strang... See more
Company replied
I bought a water tester from this company and it was very poor quality, contacted the company and they gave me a full refund. 100% Satisfied
Company replied
I haven't received the goods yet so cannot comment on your full service. Your website is well presented & I was able to find exactly what I needed & at a good price. Thank you.
Company replied
Company details
Written by the company
Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact
Contact info
Hong Kong
- vicedeal.com
3.7
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy
10 July 2026
Unprompted review
Reply from Vicedeal
Hi Jose Ospina,
Thank you for your review.
We're glad your ordering experience was quick and easy. We appreciate your feedback!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Been looking all over and the price is…
Been looking all over and the price is fantastic how you doing it the price
10 July 2026
Unprompted review
Reply from Vicedeal
Hi vic perry,
Thank you for your review.
We're so pleased you found the item you were looking for at a fantastic price. We hope you're just as happy when it arrives!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
A "FAN"tastic ordering system. Well done 👍
The weather & the easy format to order & pay for my item
10 July 2026
Unprompted review
Reply from Vicedeal
Hi BoB Snashall,
Thank you for your review.
We're happy that you found the ordering process so smooth and enjoyable. We hope your purchase arrives soon and that you'll be just as happy with the product!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Great web site
Great web site - easy to navigate-Product I have been looking for for some time at a great price
9 July 2026
Unprompted review
Reply from Vicedeal
Hi Michael Feeney,
Thank you for your review.
We're glad our website helped you find the product you had been searching for at a great price. We hope you'll be pleased with your order!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
When I received my initial order it was…
When I received my initial order it was the wrong type. Even though I may have made a mistake when navigating the options on there website. They replaced the item with the item I wanted.
Excellent service.
9 July 2026
Unprompted review
Reply from Vicedeal
Hi Ray Beecher,
Thank you for your review.
We're so pleased everything worked out in the end and that you received the item you were looking for. Thank you for giving us the opportunity to make it right!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Shakirah Namugerwa,
Thank you for your review.
We're happy to hear our quick response made a positive impression. Thank you for choosing ViceDeal!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Ian,
Thank you for your review.
We're glad your online shopping experience was smooth and easy. We appreciate you taking the time to share your feedback!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Breda,
Thank you for your review.
We're happy that you were happy with the speed and accuracy of your experience. Thanks for your support!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi VAN DER MAELEN JOHAN,
Thank you for your review.
We're glad you found the ordering process quick, clear, and fairly priced. We appreciate your feedback!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
TOP TOP TOP TOP
7 July 2026
Unprompted review
Reply from Vicedeal
Hi LIPPENS,
Thank you for your review.
Your enthusiasm made us smile! Thank you for your amazing support.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Great price and such an easy site to use
5 July 2026
Unprompted review
Reply from Vicedeal
Hi SHARON,
Thank you for your review.
We're glad you enjoyed our prices and found the website easy to use. We hope you love your purchase!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
I ordered a charger for my iPhone Never…
I ordered a charger for my iPhone Never recived ! Thanks vice deal
1 July 2026
Unprompted review
Reply from Vicedeal
Hi Nicola Stoffel,
Thank you for your review.
We're sorry that your order still didn't arrive. Could you please share your order number or the email address used for the purchase so we can find your order and check what happened?
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Annie Valian Valian,
Thank you for your review.
We appreciate you taking the time to share your suggestions. Your feedback is valuable, and we'll make sure it is passed on to the relevant team.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
No problems encountered otdering
4 July 2026
Unprompted review
Reply from Vicedeal
Hi Stella Purcell,
Thank you for your review.
We're happy to hear everything went smoothly while placing your order. Thank you for choosing ViceDeal!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Good priced products and easy to order
4 July 2026
Unprompted review
Reply from Vicedeal
Hi Michael Andrews,
Thank you for your review.
We're glad you found our products reasonably priced and the ordering process simple. We appreciate your support and hope you enjoy your purchase!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy to order
This company was easy to order from. I hope the goods arrive quickly
3 July 2026
Unprompted review
Reply from Vicedeal
Hi Sue Lightbody,
Thank you for your review.
We're happy to hear you found it easy to place your order. We hope your package arrives quickly and that you'll be satisfied with your purchase!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
This wos the rong site i posted review…
This wos the rong site i posted review on its crap and not very helpful in trying to return stuff my review wos for a difrent site got them mixed up sory
3 July 2026
Unprompted review
Reply from Vicedeal
Hi Graham,
We appreciate you taking the time to clarify the situation. Mistakes can happen, and we're glad you let us know that your review was intended for a different company.
Thank you for the clarification, and we wish you all the best!
With best regards,
Sam from Vicedeal
Was easy to purchase the item and very…
Was easy to purchase the item and very quick no objections great
3 July 2026
Unprompted review
Reply from Vicedeal
Hi Jose,
Thank you for your wonderful 5-star review!
We truly appreciate your kind words and look forward to serving you again in the future!
Wishing you a pleasant day!
With best regards,
Sam from Vicedeal
Don’t shop with these guys
Ordered a big hose and they sent the wrong one. Refused to give me a full refund. Was offered a 50% refund or a voucher to use on the website again. Won’t be using again. They order the parts from china and feels like they hey are a 3rd party and just clipping the ticket
27 June 2026
Unprompted review
Reply from Vicedeal
Hi Mark,
Thank you for your review.
I'm sorry to hear that you were disappointed with your experience.
I apologise if there was any misunderstanding regarding the solutions offered. The partial refund and voucher were intended as alternative options for your convenience. However, returning the item for a full refund is also possible in accordance with our return policy. I'm sorry if this was not communicated clearly.
Unfortunately, we are unable to identify your order based on this review. Please contact us directly with your order number or the email address used to place the order so we can review your case and help resolve the matter.
Wishing you a pleasant day!
With best regards,
Sam from Vicedeal
Reply from Vicedeal
Hi Lois,
Thank you for your review.
We're thrilled to hear that you found the ordering process very quick and easy. We truly appreciate your support and look forward to serving you again in the future!
Wishing you a pleasant day!
With best regards,
Sam from Vicedeal
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