Fast “Very poor customer service. I ordered 3 bottles of Mrs Whites at £20 each. When the order arrived (approximately 5 weeks ago), one of the 3 bottles had been broken in transit. I have emailed cu... See more
Company replied
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See what reviewers are saying
I tend to only leave reviews when I've had a negative experience, but I wanted to make an exception in this case. I ordered from Victoria Health for the first time yesterday and the products arrived t... See more
Company replied
Never heard of Victoria Health until I found they sell a perfume that I can't buy anywhere else. So my very first order. I'm so impressed with how quick my order arrived. Within 2 days!!! Beautif... See more
Company replied
Very impressed. Only wanted one item, most other sites had minimum £50 spend to qualify so already a win. Am always dubious with sites I've not come across so the good reviews reassuring. Simple proce... See more
Company details
Written by the company
IMPORTANT NOTICE: THIS IS NOT THE OFFICIAL REVIEW PAGE FOR VICTORIA HEALTH FOR OUR OFFICIAL CUSTOMER REVIEWS, FOR CURRENT REVIEWS, PLEASE SEE THE VICTORIAHEALTH.COM WEBSITE WHERE YOU CAN SEE PRODUCT AND COMPANY REVIEWS CLEARLY, ALL OF WHICH ARE VERIFIED. THESE REVIEWS ARE NOT VERIFIED.
Contact info
Unit 5, Atlantic Business Centre, Stirling Way, Stirling Way,, WD6 2fq, Borehamwood, United Kingdom
- +442089514144
- customercare@victoriahealth.com
- www.victoriahealth.com
4.2
Great
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very poor customer service
Fast
“Very poor customer service. I ordered 3 bottles of Mrs Whites at £20 each. When the order arrived (approximately 5 weeks ago), one of the 3 bottles had been broken in transit. I have emailed customer services with photos of the broken bottle in the packaging 3 times over the last 5 weeks and have had no acknowledgment of receipt at all, and no refund or replacement bottle. I would recommend avoiding using this company.
16 June 2026
Unprompted review
Reply from Victoria Health
Thank you for your review, and please accept my sincere apologies for both the damaged bottle and the lack of response to your previous emails.
Having investigated this, it appears that your emails were unfortunately filtered into our spam folder, which is why we were unaware of the issue. I'm so sorry that this happened and completely understand your frustration, especially after contacting us several times.
I have arranged for a replacement bottle to be sent to you straight away, and you should receive a dispatch confirmation shortly.
Please accept our sincere apologies for the inconvenience and disappointment this has caused. We pride ourselves on our customer service, and I'm very sorry that on this occasion we fell short of the standard we aim to provide.
DoSe Superior Hair works a treat, no more hair loss for me@!
I am on my second container of Dose Superior Hair. My hair was failing out at an alarming due to some stress with my grown up children. I tried shampoos and Rosemary oil and nothing worked.
I went to the hairdressers 3 weeks ago and she confirmed I have 'baby hair' coming up and very little hair drops out when I wash it any more. It isn't a quick fix but the product definitely works for me. My hair is back to normal.
26 February 2026
Unprompted review
Reply from Victoria Health
This is wonderful news and thank you for taking the time to leave such a great review. - VH
Quick delivery and well priced
Ordered a bottle of Mrs Whites unstung hero yesterday and it arrived this morning, extremely well packaged and as an added bonus it was cheaper than anywhere else online, will definitely use again.
29 April 2026
Unprompted review
Reply from Victoria Health
Thank you so much for taking the time to leave this great review. We're really pleased to hear. - VH
Fast delivery and smooth ordering process
I tend to only leave reviews when I've had a negative experience, but I wanted to make an exception in this case. I ordered from Victoria Health for the first time yesterday and the products arrived this morning in less than 24 hours. I'm pleasantly surprised by the speed of their delivery. The products I wanted were also on sale which was an added bonus. I will be buying from them again.
17 April 2026
Unprompted review
Reply from Victoria Health
Thank you so much for taking the time to leave this wonderful review. We are delighted to see and thrilled that you are happy. Thank you so much again - VH
Ordered product Friday arrived…
Ordered product Friday arrived Saturday,great company to deal with.
7 February 2026
Unprompted review
Reply from Victoria Health
Thank you for taking the time to leave this brilliant review. We're delighted to read and happy that we met your expectations. Thank you again - VH
First class
Have just had my first experience of ordering from Victoria Health.
It's a friends birthday the first week in January and I ordered her present on Boxing Day evening (Friday) thinking it would take a while to come due to it been the holiday period but it arrived early Sunday morning, less than 48 hours after ordering.
I'd never heard of the company before now but will certainly be using them again
28 December 2025
Unprompted review
Reply from Victoria Health
This is wonderful to read and thank you for kindly taking the time to leave the review. - VH
Excellent high quality product range.
Excellent high quality product range.
8 November 2025
Unprompted review
Reply from Victoria Health
Thank you for taking the time to leave the review and for the great rating. Many thanks, - VH
Had a delivery issue that was quickly…
Had a delivery issue that was quickly addressed.
My first order had a delivery issue, and contacting the team on Whatsapp was easy and the reply was quick! The products reached me very quickly as well, with a very interesting read included. Thank you :)
13 August 2025
Unprompted review
Reply from Victoria Health
Thank you for taking the time to leave a review and for the feedback. I am pleased that we were able to resolve the issue. - VH
The best health and beauty site on the…
The best health and beauty site on the web. Full stop. Excellent customer service team to help advise on products too. I only wish there were more brands and variety available.
1 May 2025
Unprompted review
Reply from Victoria Health
Thank you so much for your kind words and support. We’re thrilled to hear you’ve had a great experience with our customer service team and the site. We truly appreciate your feedback on our brand and product variety. Our curated selection is kept intentionally tight to ensure that every product we offer is thoroughly vetted, effective, and genuinely worthy of its place on the site. That said, we’re always looking to grow meaningfully, so if there’s a brand or product you’d love to see, please don’t hesitate to email us at customercare@victoriahealth.com—we’d love to hear your suggestions.
Best wishes,
The Victoria Health Team
Great company
Had an order go missing. They immediately dispatched a replacement, no fuss or time wasting. Excellent company.
22 April 2025
Unprompted review
Reply from Victoria Health
Thank you for taking the time to leave a review. We’re sorry again for the initial inconvenience, but we’re pleased we could resolve it quickly for you. Your support and kind words are truly appreciated. - VH
I bought somethGreat service and very helpful ing from Victoria Health…
I bought something from Victoria Health but when it arrived I was not 100% certain it was what my health practitioner had said I needed. I phoned Victoria health and explained the issue to them, they arranged for their pharmacist to phone me back. We went through it, turns out not only was it not what I should have bought but they did not sell what I needed. So I sent it back and got an immediate refund. Cannot ask for more than that. Great service and very helpful even when they didn't stock what I need. thanks folks
11 April 2025
Unprompted review
Reply from Victoria Health
Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that our team was able to support you and help clarify things, even though we didn’t have the exact product you needed. Our goal is always to ensure our customers feel informed and cared for, so it's wonderful to know you had a positive experience. We truly appreciate your trust and understanding — and hope we can help you again in the future if the need arises. - VH
Excellent products and customer…
Excellent products and customer service. Super fast delivery. I have been a VH member for several years and cannot fault this business. Highly recommend.
15 March 2025
Unprompted review
Reply from Victoria Health
Thank you so much for your lovely review and continued support over the years! We're thrilled to hear you're happy with our products, service, and speedy delivery. It truly means a lot to us to have loyal customers like you. Your recommendation is greatly appreciated — VH
Trustworthy company
Fantastic company with a wide range of products. Super quick delivery. I’ve been buying supplements and beauty products from VH for a while now and will continue. It’s not an easy task to find a company that you trust and want to continue buying from and VH is one of those rare companies for me. Thoroughly recommended.
7 January 2025
Reply from Victoria Health
Thank you so much for your kind words and ongoing support. We're absolutely delighted to hear that you've found a trusted go-to in us — that means the world. It's always our aim to offer quality, reliability, and service you can count on, so knowing that we've earned your trust really makes our day. We're so grateful to have you as part of the VH community - VH
Absolutely brilliant company
Absolutely brilliant company, I have been buying the life Mel honey as my wife is going through chemotherapy. The life Mel honey helps to keep her white blood cell count level and therefore not missing any treatment. This company is very compassionate and sends the great products very fast.
21 December 2024
Unprompted review
Reply from Victoria Health
Thank you for your thoughtful review and for sharing your experience with us. We’re truly honored to know that Life Mel Honey has been a valuable part of your journey. Thank you again. - VH
Took my money knowing out of stock
Ordered osteo support today. Received an email this afternoon saying out of stock, delivery within 7 days, with Christmas that's going to be 2 weeks. I replied immediately and asked for a refund. Email ignored. They are still selling and taking payment. Feel I have been scammed. Just want a refund. First time using this company, taken my money knowing they don't have stock. Is this company legit?
20 December 2024
Unprompted review
Reply from Victoria Health
Thank you for reaching out and sharing your concerns. We truly value your feedback and want to address the issues you've raised.
Firstly, I would like to sincerely apologise for any confusion or inconvenience caused regarding your recent order. The item you purchased was listed as a pre-order item on our website. This was noted on the product page and during checkout to inform customers that the item is currently out of stock and will be shipped as soon as it becomes available.
We also emailed you shortly after your order to provide an update, confirming the estimated delivery timeframe due to the holiday period. We strive to give realistic updates and keep our customers informed throughout the pre-order process.
To clarify, we are still selling this item, but only on a pre-order basis. Pre-ordering allows customers to secure high-demand products as soon as they are back in stock. Many customers find this option helpful, and we are committed to making the experience as seamless as possible.
Regarding your refund request, we promptly processed your refund in full upon receiving your email. If you have not yet seen the refund in your account, it may take a few working days to reflect, depending on your bank’s processing times.
Finally, I want to emphasise that we have been a trusted business for over 25 years, dedicated to providing excellent service and high-quality products. We understand your concern, but I assure you that we are not scammers and deeply regret if the situation gave you that impression.
If you have any further questions or concerns, please do not hesitate to reach out to us directly at customercare@victoriahealth.com.
Thank you for giving us the opportunity to clarify, and we hope to serve you again in the future.
I cannot rate VH highly enough
I cannot rate VH highly enough. Their customer service is outstanding.. emails always responded to and dealt with quickly and efficiently. Their deserved reputation is built on loyalty and trust with personal recommendations if required. The weekly newsletter is so informative covering both supplements and skincare.. absolutely one of THE BEST companies out there!
18 December 2024
Unprompted review
Reply from Victoria Health
Thank you so much for your glowing feedback! We're thrilled to hear that you've had such a positive experience with our customer service and find our weekly newsletter informative and helpful. Loyalty and trust are values we hold dear, and it means the world to us that you feel this way about our service. Your kind words motivate us to keep striving for excellence. Thank you for being a valued part of the VH community! 💛
Fast delivery
My asked my boyfriend for the vitimin C as a gift and i received it the next day! I’m happy!
8 October 2024
Unprompted review
Reply from Victoria Health
Thank you for your lovely feedback. We're so pleased to hear the gift arrived promptly and that you're happy with your vitamin C. It’s always a pleasure to be part of moments like these. We truly appreciate you taking the time to share your experience - VH
This company packs a mighty punch.
This company packs a mighty punch.
Nothing is ever too much of a problem, help and advise always on hand and yes, even at weekends when emails are answered, always courteously.
A diamond in the rough.
Superb products that you can trust, make a difference and are so educational.
Thank you VH ❤️
5 October 2024
Unprompted review
Reply from Victoria Health
WOW! Thank you for taking the time to share this review and for your kind words. That's really so wonderful to hear. - VH
I have been using VH since 2020
I have been using VH since 2020, they are brilliant. I receive their weekly newsletter, which is always informative and entertaining. Great customer service and I trust their products. I recently ordered new products on the basis that if VH stock them, they must be good. I would always return to VH, wouldn't use any other company.
10 August 2024
Unprompted review
Excellent!
I read the reviews before i ordered, I wasn’t sure if to order or not due to what I was reading. But I wanted the shampoo 😂 so I ordered it, got free postage and delivered next day by Royal Mail!! I think that deserved a good review for people like myself that aren’t sure. Would order from them again
2 July 2024
Unprompted review
Reply from Victoria Health
Thank you so much for your lovely review — we’re so glad you gave us a chance and that your shampoo arrived so quickly! It’s great to hear you’re happy with the service, and we really appreciate you taking the time to share your experience, especially for others who might be unsure.
You're absolutely right — while we value all feedback, the reviews on our website are verified and can only be left by customers who have actually purchased, so they tend to reflect a more accurate picture. This platform isn't monitored as closely, so apologies for the delayed response, but we're truly grateful for your kind words here. We’d love to welcome you back anytime! - VH
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