Victoria Health Reviews 

90
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Fast “Very poor customer service. I ordered 3 bottles of Mrs Whites at £20 each. When the order arrived (approximately 5 weeks ago), one of the 3 bottles had been broken in transit. I have emailed cu... See more

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Rated 5 out of 5 stars

I tend to only leave reviews when I've had a negative experience, but I wanted to make an exception in this case. I ordered from Victoria Health for the first time yesterday and the products arrived t... See more

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Rated 5 out of 5 stars

Never heard of Victoria Health until I found they sell a perfume that I can't buy anywhere else. So my very first order. I'm so impressed with how quick my order arrived. Within 2 days!!! Beautif... See more

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Rated 5 out of 5 stars

Very impressed. Only wanted one item, most other sites had minimum £50 spend to qualify so already a win. Am always dubious with sites I've not come across so the good reviews reassuring. Simple proce... See more

Company details

  1. Health and beauty shop

Written by the company

IMPORTANT NOTICE: THIS IS NOT THE OFFICIAL REVIEW PAGE FOR VICTORIA HEALTH FOR OUR OFFICIAL CUSTOMER REVIEWS, FOR CURRENT REVIEWS, PLEASE SEE THE VICTORIAHEALTH.COM WEBSITE WHERE YOU CAN SEE PRODUCT AND COMPANY REVIEWS CLEARLY, ALL OF WHICH ARE VERIFIED. THESE REVIEWS ARE NOT VERIFIED.


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4.2

Great

TrustScore 4 out of 5

90 reviews

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4.2

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(90)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a review for Dose by VH which…

This is a review for Dose by VH which has replaced Garden of wisdom in Victoria health skincare products. So I bought used and loved GOW Alpha Arbutin 2% and Kojic Acid 1% Serum, My acne scars were vanishing and my skin tone was getting bright and even. I'd only bought it 2 months ago but the changes were outstanding and I loved that the formula was simple. So, even before I finished it I was preparing to buy another when I saw it had a new name and packaging...Dose by VH, this made me weary because it was already perfect but after having a quick read through it looked like it had the same formulation but just different packaging. So, I bought it and when my GOW serum finished I started to use the DOSE BY VH Alpha Arbutin 2% and Kojic Acid 1% Serum, within a day I had these little tiny closed comodons popping up in places I never break out; like my mouth and the sides of my nose...I was so confused. My acne has been in control for a year and normally when I break out it's my cheeks and jaw affected and the type of acne are cystic pimples and white heads. These mini closed spots was new to me. I continued using the serum thinking it would help the new hyperpigmentation I was getting from theses random spots but I kept getting them for the 2 weeks i was using it. I decided to take a new look at my products starting with this serum and I saw the formula isn't the same! They added Lactobacillus Ferment as the second ingredient! I researched this ingredient and found out it barely has any studies and the studies it does have were done by Estee lauder...and it has nothing to do with skin brightening. Two studies suggest it might help with acne, might! I also found out that some people have Ferment sensitivity...meaning they are sensitive to fermented products and can break out from them. Also people who are prone to fungal acne can be affected by fermented products. This is what happened to me. I'm so upset about this. My hyperpigmitation is worse because of the reaction this product gave me. I can't use a whole lot of product because I'm acne prone and skin sensitive the GOW version was perfect and now I will never be able to get it again. Looking at a few other Dose by VH it seems that this ingredient has been added to other products. I wish they mentioned it in the product information on the website then I wouldn't have bought it and my skin could have still been as clear as it was.

24 April 2024
Unprompted review
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Reply from Victoria Health


Thank you so much for sharing your valuable feedback with us. We truly appreciate your honest review of our Dose by VH Alpha Arbutin 2% and Kojic Acid 1% Serum. We want to extend our sincere apologies for any inconvenience or discomfort you experienced due to the recent formulation change. Your satisfaction and trust mean the world to us, and we're committed to ensuring that our products deliver the best possible results for your skin.

We understand that everyone's skin is unique, and reactions such as purging can occur when introducing new products. While there have been some adjustments to the formulation, the core active ingredients remain unchanged and are still as effective as ever. These ingredients are what make our serum so wonderful and have contributed to its success in brightening and evening out skin tone. Your feedback is incredibly valuable to us, and we're actively listening to ensure that we continue to meet and exceed your expectations. Thank you once again for sharing your experience, and please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.

Rated 5 out of 5 stars

Competitive priced items and fast…

Competitive priced items and fast delivery. Would highly recommend.

15 December 2023
Unprompted review
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Reply from Victoria Health

Thank you for your great feedback and for taking the time to leave a review - VH

Rated 3 out of 5 stars

I urgently need an appointment

I urgently need an appointment, the doctors may be special and attentive to their patients, but the switchboards leave a little to be desired. An hour on the phone trying to talk to someone. the recorded voice told me that I was the first on the list, they answered me after 45 minutes of waiting

15 November 2023
Unprompted review
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Reply from Victoria Health

This is Victorahealth.com - the online health and beauty site based in the UK. This review is about Victoria Health the Australian Health Service. not this business.

Rated 5 out of 5 stars

A great one stop shop

There’s an amazing range of supplements, skin products and all sorts of other things on VH website.
Products are explained really well, and there’s a weekly newsletter, which of course is a way of selling, but it’s really well written and feels personal, and it’s a good guide if you’re suffering from any of the conditions under discussion. Orders are dispatched immediately, sometimes they arrive the following day. I have nothing but praise for this interesting and efficient company.

19 August 2023
Unprompted review
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Reply from Victoria Health

Thank you for taking the time to leave such a wonderful and thoughtful review. We are so delighted you are happy with the products and service. Thank you again - VH

Rated 5 out of 5 stars

Fantastic company!

Fantastic company! My mum buys from them and said that Shabir is brilliant and knowledgeable. Very reliable company to use for alternative, natural remedies. Thank you.

1 July 2023
Unprompted review
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Reply from Victoria Health

Thank you for taking the time to share this review and your super feedback - VH

Rated 5 out of 5 stars

Victoria Health is excellent

Victoria Health is so good, they are really knowledgeable and helpful. Shabir Daya was very patient with my questions and helped me find the right supplements. I’ve been using VH for years and they have excellent products.

10 July 2023
Unprompted review
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Reply from Victoria Health

Thank you for being a customer for many years and for your kind words - VH

Rated 5 out of 5 stars

Fantastic experience

Never heard of Victoria Health until I found they sell a perfume that I can't buy anywhere else. So my very first order.
I'm so impressed with how quick my order arrived. Within 2 days!!!
Beautifully packaged, with a couple of lovely freebies.
Will definitely buy again.
Thank you Victoria Health 😘

19 February 2023
Unprompted review
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Reply from Victoria Health

Thank you for taking the time to leave this review. We are delighted to hear you are happy with the product and the service. - VH

Rated 2 out of 5 stars

Short on delivery

I ordered 3 bottles of body lotion from Victoria Health and only 2 came in the parcel. No email or package note whatsoever explaining why they delivered one bottle short. I never experienced any company taking a chance of delivering less than I ordered and keeping quiet about it. I had to contact the company to find out and went through all the hassle of cancelling the outstanding order. The experience made me not trust the company anymore. I probably won't buy anything from this company again.

13 February 2023
Unprompted review
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Reply from Victoria Health

Thank you for your message. As I explained on my message to you directly we can from time to time partial orders if something is pending. It is noted on the site as pre-order at the time of your order. Furthermore, we do note on your email confirmation that items may follow in later packages and not always together. We would never mislead our customers intentionally nor would we "short" them on goods purchased from us. Quite the opposite. You did reply on Sunday afternoon and your message was replied to within two hours offering you options (wait to fulfil / refund). I then refunded the monies straight away.

Rated 1 out of 5 stars

Lack of customer support and short shelf life on arrival

I ordered a supplement from Victoria Health which arrived this week. Usually vitamins/ supplements when they arrive have a best before date of a couple of years. The one I received is only going to last 8 weeks before it expires. It wasn’t cheap and I was hoping it’s was going to last me a lot longer than 8 weeks . I’ve clearly got some old stock that they are trying to get rid of.
I have emailed asking for a replacement with a longer shelf life. It’s been two days and no reply.
I have been a regular user of Victoria Health however since buying an expensive supplement with an unacceptable best before date and an compete lack of any customer support I will never recommend them or use them again.

3 February 2023
Unprompted review
Victoria Health logo

Reply from Victoria Health

Thank you for taking the time to share your feedback. I am unable to locate any message from "Vix" and I am unsure as to your customer profile from this review. Please do try emailing customercare@victoriahealth.com again or calling the office Monday - Friday, 9am - 5pm. We reply to all messages 7 days a week and usually within the hour. We pride ourselves on a high level of customer care and any issues that may arise are always managed quickly. We are really disappointed to read your review as this does go against what we stand for and how we opporate as a business. Generally, if something is shorted dated it would appear in the sale section of the site with the short date noted on the product page so that the customer is aware in advance of the purchase. From time to time, there may be the occasion that a short dated product slips through the net. We would always manage this for our customers and ensure that either a refund was given upon return or a reduced price. We are aware that the shelf life the products we sell is incredibly important. We value each and every one of our customers, especially you as you note that you have been with us some time. I trust and hope that you would know that this is quite unusual for us and you will allow us to try to resolve. We hope to hear from you soon. Best wishes - VH

UPDATE:

I have managed to locate the customer and confirmed to her via direct email this evening that we did reply within 50 minutes of her email being sent yesterday. I further confirmed to the customer that the item that she purchased was on sale and the short exp date was written on the product page so that the customer purchasing would be informed as to why the price was reduced. Our customer care agent had offered to accept the opened bottle and refund the customer, as well as pay for the return before a negative review was made. This was and is our standard of care and we always put the customer first. I suggested perhaps the message was blocked/went into spam as it was a hotmail account and this can happen. I hope that we hear from the customer by reply so that she is aware that we have followed up on all her points. - VH

Rated 3 out of 5 stars

Fulvic Acid Conditioner bottle design flaw.

I generally love all my products from VH and the dispensing bottles they come in other than the full size 240ml Fulvic Acid conditioner bottle. It must be the most frustrating bottle to get your hair conditioner out of.
Not user friendly at all and very frustrating when you’re in a hurry. It doesn’t come out without a lot of banging and turning the bottle upside down and finally removing the lid. Please VH try it and see for yourself. It really does need changing.

4 January 2023
Unprompted review
Victoria Health logo

Reply from Victoria Health

Thank you for taking the time to share this feedback. It's really important for us to hear first hand so that we can make improvements to the products that we offer. It will absolutely be discussed and reviewed. Many thanks again. - VH

Rated 4 out of 5 stars

I really rate this company

I really rate this company. All my dealings have been impressive. The information supplied is first rate. Never any delivery issues. Today was the first time I called to check up on an order (I knew it was out of stock when I ordered so just wanted an idea of timeline). The lady who answered my call was very efficient. I would just say she was a little abrupt but perhaps that’s the trade off for the efficiency.

25 November 2022
Unprompted review
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Reply from Victoria Health

Thank you for taking the time to share your feedback. I am sorry to learn of this experience and it is very unusual for us to have this. I am pleased to learn you are pleased with our other services and hope that you will continue to enjoy what we offer. - VH

Rated 5 out of 5 stars

GLUC& CHON

I find it hard to believe that you have as many bad reviews as good ones
Because :
4 days to delivery is fine, and I can honestly state that I have never had an item more cleverly packaged. Shame I didn't realise that the tabs were not coated, but that's on me.
Excellent purchase.

15 November 2022
Unprompted review
Victoria Health logo

Reply from Victoria Health

Thank you for taking the time to share your review - VH

Rated 5 out of 5 stars

Always receive orders very quickly

Always receive orders very quickly. I love the freebies they give on lots of orders which is such a nice touch. Highly recommend the mega probiotics.

17 September 2022
Unprompted review
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Reply from Victoria Health

Thank you for leaving such a lovely review - VH

Rated 5 out of 5 stars

Loyal Customer

My customer experience with Victoria Health has always been excellent. The products are good however it is the perspective and newsletters that I absolutely love and keep me loyal and wanting more. If I need anything the first place I look is Victoria Health. I have left product reviews on their website and I like that they ask for them after your had an opportunity to use them not instantly which gives you time to really give genuine feedback. I also see how responsive the company is to feedback the good kind and the constructive kind.

27 July 2022
Unprompted review
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Reply from Victoria Health

Thank you for taking the time to share this great feedback. We're so happy to read this and appreciate you taking the time to share. - VH

Rated 5 out of 5 stars

I'm leaving this review for both Beach…

I'm leaving this review for both Beach Powder and Decrease Travel Iron Free. (Bear with me and I'll explain why!).
I first heard about these products from Gill in the Weekend Read.
Subsequently I bought both and took them on my recent holiday.
I also took my sons on the holiday.
They're at uni and of course know everything about everything....
After a trip to the beach and before we put our shoes on, I whipped out the Beach Powder and explained it would remove all the sand.
A couple of nights later when one son was 'despairing ' at the creases in his shirt, I whipped out the Decrease Travel Iron Free and told him this would get rid of these creases.
Both of these times when I was extolling the virtues of both products, my sons were looking at me as if to say "Poor old Dear, believes anything. 'This' obviously won't work."
The smug grin is creeping across my face again as I wrote this because as I had foretold, all the sand was removed and all the creases disappeared.
Having my sons admit that I was correct about the efficacy of both products, is proof enough that they are both worth 5 stars!
One of my sons has gone away for the summer. He's taken both products with him! 💕💕

19 June 2022
Unprompted review
Victoria Health logo

Reply from Victoria Health

Thank you for your wonderful review and for taking the time to share your feedback with us. I am delighted to hear that the product were such a success and that your son got to enjoy them also. Thank you again

Rated 5 out of 5 stars

Customer Service is exceptional

Customer Service is exceptional. I have ordered many products from Victoria Health - beauty and vitamins over the years and have emailed Shabir with many question on what would be suitable for me. I always receive a response within a few hours with a detailed reply. Amazing and so helpful. Enjoy the weekly newsletters too. The videos with Trinny are a wealth of information too.

Just had to update and enhance on how Victoria Health surpasses any other company in the UK. I have just placed an order Saturday 11/6 evening at around 10:00pm and requested a delivery day change and received a response immediately from Lara. Products are well researched and there is always someone to ask advice and not a chatbox or automated message. Thank you Victoria Health.

11 June 2022
Unprompted review
Rated 4 out of 5 stars

Great product.

Ordered the Garden of Wisdom Prickly Pear oil. Fantastic product so far. Great for my skin. Also had a cold sore on my lip, applied the oil for a few days, completely gone.

I found this website via Glynis Barber, Ageless site. 🙂

11 April 2022
Unprompted review
Rated 5 out of 5 stars

I have dealt with Lara from Victoria…

I have dealt with Lara from Victoria health . She was absolutely wonderful . The customer service from this business is exceptional . I had a query with an order . This was dealt with swiftly and efficiently . Not only that , I was also sent really informative links ( I’d ordered a product for a specific problem )
Exceptional … it will be my first port of call for these orders from here on

17 January 2022
Unprompted review

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