Middle of the road rating Ordering simple enough Delivery later than expected bur did not affect us But... Sizing appalling the measurements were way out, and because of this we have had to giv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top... See more
Company replied
Blind is of good quality & well priced Fast delivery However the written instructions are so small you will need a magnifying glass The main roller tube does not sit straight due to the 3m length... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Large planting trough
After looking for several months the large planting troughs were exactly what I was looking for. Some self assembly required and may be difficult if working with limited space depending on size of trough.
24 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear the planting troughs met your expectations, and we appreciate your note regarding the assembly.
Kind regards,
JC
vidaXL
Excellent blinds for my summer house
Excellent blinds for my summer house . Easily ordered at a good price and delivered promptly. Very pleased with them
15 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are very pleased to hear that you are happy with the blinds, the easy ordering process, the good price, and the prompt delivery. It is great to know they meet your expectations for your summer house.
Kind regards,
JC
vidaXL
Great item...box plant with metal…
Great item...box plant with metal frame,feels pretty strong
10 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are glad to hear that you are satisfied with the box planter and its sturdy metal frame.
Kind regards,
JC
vidaXL
Don’t use at all
Don’t use at all. Products arrived incomplete with only a derisory offer of a refund given. How is it possible to send products without the required parts to assemble.
1 May 2026
Unprompted review
Reply from vidaXL
Hi there,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the product and the missing parts you’ve mentioned. We completely understand how frustrating this must be when you’re unable to assemble the item as expected.
At the moment, we’re unable to locate your order details based on the information available. We’ve already reached out to you via Trustpilot and kindly asked for a bit more information so we can look into this properly and support you further.
Please feel free to contact us directly at feedback@vidaxl.co.uk so we can assist you as quickly as possible.
Kind regards,
Tanya
vidaXL
Quality is average
Quality is average. Service is good. Quality is non comparable with ikea
20 April 2026
Unprompted review
Reply from vidaXL
Hi Afsar,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the product did not fully meet your expectations, particularly regarding the material finish and overall quality. We understand your concerns and appreciate you highlighting them in detail.
At the same time, we’re pleased that you remained in contact with us throughout the process. We managed to collaborate and found a satisfactory solution together.
Your feedback has been shared internally with our relevant teams, as it is very valuable in helping us improve both our products and overall customer experience.
If you ever need any further assistance in the future, please feel free to contact us at feedback@vidaxl.co.uk — we will be happy to help.
Kind regards,
Tanya
vidaXL
Sturdy & Looks Good
Very impressed with this planter and trellis. Heavy duty plastic gives a confident robust and sturdy feel. Most importantly, unlike similar products the base is connected to the sides and the water drainage tray is a great idea. The colour and size was what I needed after the wind made light work of a metal and wood similar style trellis. Very impressed at the ease of build and how solid it is once filled. I would definitely recommend.
1 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are very pleased to hear that you are impressed with the planter and trellis, and that the design, stability, and drainage system meet your expectations. It is great to know it was easy to assemble and provides the sturdiness you needed.
Kind regards,
JC
vidaXL
Good quality glass panel
Good quality glass panel. Delayed delivery but did communicate well.
8 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear that you are satisfied with the quality of the glass panel, and we appreciate your understanding regarding the delivery delay. It’s great to know our communication met your expectations.
Kind regards,
Elyn
vidaXL
Reliable service
Good choice of products and reasonably priced furniture. . Reliable service. Kept informed of progress throughout the delivery process. . Quality items .
10 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you are satisfied with our product selection, pricing, and service. It’s great to know you appreciated the delivery updates and the quality of our items.
Kind regards,
Elyn
vidaXL
Poor quality item
Poor quality item, not worth the money, extremely poor instructions. Bits are buckled which makes it difficult to fit together. High IQ needed to work out how it should be build, don't bother with instructions, they don't even state where one of the major parts goes. Too much of a headache and too many hoops to jump through to return. On a positive note the delivery was fast!
24 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the product did not meet your expectations, particularly regarding the quality, condition of the parts, and the assembly instructions. We completely understand how frustrating this experience must have been.
We previously requested additional information so we could investigate the matter further and assist you properly, however unfortunately we have not yet received the details needed to proceed.
If you still require assistance, please feel free to contact us directly at feedback@vidaxl.co.uk with your order details and we will be happy to review your case further.
Kind regards,
Tanya
vidaXL
Poor quality unit.
The unit with drawers was not high quality. More effort seems to have been put into making something that will fit into a small box for long distance transportation than into making a good product that is straightforward to build and will stand the test of time. I would avoid using this company again.
15 April 2026
Unprompted review
Reply from vidaXL
Dear Danielle,
Thank you again for sharing your feedback with us.
We are truly sorry to hear that the product did not meet your expectations in terms of quality and assembly experience. We completely understand how disappointing this must have been, and we sincerely regret the frustration caused.
We previously reached out to you directly via email on multiple occasions to request additional information so we could investigate the matter further and assist you with an appropriate solution. However, as we have not received a response, we will now proceed to close the case for the time being.
Please note that if you still require any assistance, you are always very welcome to contact us again at feedback@vidaxl.co.uk and we will be more than happy to help review the matter further.
Thank you again for your time and feedback — it is genuinely appreciated and helps us continue improving our products and services.
Kind regards,
Tanya
vidaXL
Order ID0370000401767 Damaged due to missing and defective parts“
Order ID: [0370000401767]
Terrible experience. Received a greenhouse with defective part A6-4×1. After two failed attempts by vidaXL to send a functional replacement (both times defective!), we had to fix it at our own expense.
Now, we found even more parts and screws missing. Because of this, the structure remained unstable and the wind has already ripped out the side panels. The product is now damaged due to your repeated failures and incomplete delivery. Customer support is non-existent (only bots). I demand immediate responsibility and a full solution for this defective and now damaged product.
30 April 2026
Unprompted review
Reply from vidaXL
Hi Dana Lee,
Thank you for your review!
We are sorry that you had an issue with our product.
Please check the email address you used to place your order as we have contacted you to resolve the issue.
Thank you for your understanding and patience!
Have a nice day!
Tzveta
vidaXL
I ordered a glass and black aluminium…
I ordered a glass and black aluminium interior door.
It arrived very promptly
All was complete ,no damage.
I challenge anyone at VidaXL to assemble this door.
The instructions are terrible and to screw together nearly impossible.
It took me a full day.
My guess is that a computer and AI has designed this with zero attention to how you might put it together.
Please avoid this unless you have at least a doctorate in DIY
28 April 2026
Unprompted review
Reply from vidaXL
Dear Chris,
Thank you again for taking the time to share your detailed feedback with us.
We are truly sorry to hear about the difficulties you experienced during the assembly process and completely understand the frustration caused by the instructions and fitting process. We sincerely appreciate the additional details you provided directly to us, as feedback like this is extremely valuable for helping us improve both our products and assembly guidance.
Following our communication, we were pleased that we could collaborate directly and provide a satisfactory solution regarding your case.
Thank you again for your patience, honesty, and for giving us the opportunity to review the matter further.
Kind regards,
Tanya
vidaXL
long wait for the parcel
long wait for the parcel, but it was worth the wait, ordered another one I recommend
29 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry for the longer waiting time, but we are pleased to hear that you are satisfied with your order and even chose to purchase another one. We truly appreciate your recommendation.
Kind regards,
JC
vidaXL
By far and away the rudest delivery…
By far and away the rudest delivery people I have ever had to deal with. A man and a woman who may not have been British by their strong accent but who refused to help put the delivery at the rear entrance instead of the front entrance when I said to them I was a single female pensioner living alone and they delivered garden chairs in heavy boxes which blocked my front door and they refused to move them or help telling me I should not have bought them in the first place
29 April 2026
Unprompted review
Reply from vidaXL
Dear Nicola,
Thank you for your feedback. We are very sorry to hear about your experience with the delivery and the inconvenience caused. We completely understand how upsetting this situation must have been for you.
We noticed that your order was placed through ManoMano. The relevant Customer Service team will get in contact with you shortly to provide assistance and review the matter further. Your request will be treated with priority.
Kind regards,
Tanya
vidaXL
Item arrived very well packaged in good…
Item arrived very well packaged in good time. It was easy to put together and the instructions were clear to put together. Good quality for the price. Ideal unit for my kitchen.
11 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your item arrived well packaged and on time, and that the assembly instructions were clear and easy to follow. It is great to know you are satisfied with the quality and that the unit is a good fit for your kitchen.
Kind regards,
JC
vidaXL
The shed is very bad quality
The shed is very bad quality. Very flimsy with very bad instructions. Difficult to build. I wasted my money buying this.
Update:
Nothing has been resolved. I've been approved just £100 back which I still haven't received. I wasted £449.99
My boys who built a giant wooden shed in just over a day, couldn't fix this in over a month. I would not recommend buying anything from here.
15 April 2026
Unprompted review
Reply from vidaXL
Hello Rehana,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience with the shed and completely understand your concerns regarding the assembly and instructions.
We would like to confirm that we have now been in direct contact with you via email and the matter has been successfully addressed and resolved.
If you require any further assistance in the future, you are always welcome to reach us at feedback@vidaxl.co.uk
and we will be happy to help.
Kind regards,
Tanya
vidaXL
Very bad quality
Very bad quality, tried to complain about the condition of my drawers that were delivered and had no response
16 April 2026
Unprompted review
Reply from vidaXL
Hello Keith,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your drawers arrived in poor condition and that you did not receive a response when you previously reached out. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
We would like to let you know that we have reached out to you via email so we can look into this further and assist you directly.
Once we hear back from you, we will review everything and work with you towards a suitable resolution.
Kind regards,
Tanya
vidaXL
I ordered 2 metal TV units
I ordered 2 metal TV units, the first one although a nightmare to assemble was ok, the second one had several dents and scratches, unfortunately the main damage was on the top, but as I was on a tight schedule I carried on, I managed to hide the damage with a few well placed ornaments, when I contacted them they offered a paltry £10 voucher or £8 cash, needless to say I won't be needing a voucher as I won't be purchasing again, avoid. Order number 0044001267862
26 April 2026
Unprompted review
Reply from vidaXL
Hello Chris,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the issues you experienced with your TV units, particularly the damage you found and the difficulties encountered during assembly. We completely understand your frustration and disappointment.
We would like to confirm that we have been in contact with you regarding this matter and we managed to collaborate and found a satisfactory solution.
We truly appreciate the opportunity to address your concerns and thank you again for your patience throughout the process.
Kind regards,
Tanya - vidaXL
Avoid!!!
If I could give less than 1 star I would. Avoid this rogue company at all costs. The service is appalling, item never delivered and they are refusing to refund. The only possible contact is by email, which if they respond is slower than snails pace! I have even provided proof (that they requested after 3 months since the issue was raised with them) of an official letter from the bank, however now they are not even responding to me and still no refund.
9 April 2026
Unprompted review
Reply from vidaXL
Hello GAB,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating the situation regarding your order has been for you. This is certainly not the experience we want for our customers.
We would like to confirm that your case has been carefully reviewed by our team together with our Finance Department. We have also been in contact with you via email to further clarify the situation and provide additional information regarding your case.
We appreciate the opportunity to look into this matter for you and remain available should you require any further assistance.
Kind regards,
Tanya
vidaXL
Really nice furniture at a reasonable…
Really nice furniture at a reasonable price. However I wanted to leave this review about their customer service. It’s exceptional. I contacted them at 8.27 am as I’d realised I’d made a mistake on my orde. It was already out for delivery.
14 minutes later they comprehensively replied advising how to sort the issue out, delivered in a clear, polite, friendly and professional manner.
I will certainly use then in future, I can’t remember when I last came a ride such outstanding service.
In my view you can trust this business completely and you will be treated well, quite apart from the great products at sensible prices. Well done Marj and the whole team.
27 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your wonderful feedback. We are delighted to hear that you are happy with both our furniture and the level of customer service you received. Your kind words about the quick, clear and professional support mean a lot to our team. We truly appreciate your trust and recommendation.
Kind regards,
JC
vidaXL
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