Delivery took longer than advertised but we were kept informed and was delivered next door when we were in. Looks great now assembled BUT had to get son in law to help put together. It was well wrappe... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
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The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
The quality of the product (Table top and legs) beat expectations. The delivery was late, but this was advised in advance and the communication was good. The vidaXL product range is huge, but the webs... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9k reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
XXL BLACK BATHROOM CABINET FROM VIDA XL
I purchased a black bathroom cabinet, when I opened package a part was missing. Called the customer care no, who advised me to email the part that was missing. I then received an email stating they do not have that part in stock and would I accept a partial refund or a £20 coupon !!!. Then you realise they are based in PHILIPPINES!. ITS A SCAM. they do not refund you what you paid, u have to return item at your cost (if they consider return). Thank God for paypal.
I would not advise anyone else to purchase from this company for these reasons.
Return/refund policy not british standard.
23 March 2026
Unprompted review
Reply from vidaXL
Dear Angela,
We are very sorry to hear about the issues you experienced with your XXL Black Bathroom Cabinet and completely understand the frustration caused by the missing parts.
While the resolution was ultimately handled through PayPal, we are pleased that the matter has now been resolved. We respect your decision regarding further engagement, but please know that we remain available should you require assistance with any future orders. You can always reach us at feedback@vidaxl.co.uk.
Thank you for sharing your feedback.
Kind regards,
Tanya
vidaXL
Very disappointing
Very disappointing – poor quality and misleading assembly expectations
I’m really not impressed with this product at all.
The pre-drilled holes were not fit for purpose – they weren’t large enough for the inserts, so I had to drill every single one myself just to get it assembled. That completely defeats the point of buying something that’s supposed to be ready to put together.
On top of that, several of the inserts arrived broken, which only added to the frustration and time spent trying to make it work.
Assembly was far from straightforward – this is absolutely a two-person job, despite not being clearly communicated. Every single piece is separate, and you are essentially building the entire structure from scratch.
The product is advertised in a way that suggests a much easier setup, but the reality is very different. Between the poor pre-drilling, damaged components, and the level of effort required, this was a really disappointing experience.
Would not recommend.
21 March 2026
Unprompted review
Reply from vidaXL
Dear Carolann,
Thank you for taking the time to share your experience with us.
We’re pleased we were able to speak with you directly and that you were able to assemble one of the two items successfully.
We appreciate your time and patience while we reviewed your concerns, and we’re glad we could reach an agreement together.
Kind regards,
Tanya – vidaXL
Intex vidaXL Canopy Bed Frame without Mattress Black Metal 120x200 cm
Intex
vidaXL Canopy Bed Frame without Mattress Black Metal 120x200 cm
Absolute rubbish, this bed frame came in loads of bits. My daughter spent all day building it and it wobbles and creeks like a roller coaster at Thopre Park!!!!
These should not be sold there is no one who could get a good nights sleep on this rubbish!
21 March 2026
Unprompted review
Reply from vidaXL
Dear Florence,
Thank you for taking the time to share your feedback.
We’re very sorry again for the initial issues you experienced with the canopy bed frame, particularly the stability concerns and assembly difficulties. We completely understand how frustrating this must have been.
We’re pleased that we were able to work with you on this and reach a positive resolution together. We truly appreciate your patience and the opportunity to put things right.
Kind regards,
Tanya
vidaXL
volcanic rock black dont bother
ordered volcanic rocks for aquarium not delivered on stated date chased told to refuse order when it did arrive i work !!! they would not cancel order when it did arrive it was 60 percent black the rest iwould say not volcanic rock a miss mash of rocks customer service awful no help at all i would say if ordering for a tank avoid if you need to keep track on nitrate ph level if putting more fish in tank i tried to make sure i had time i was let down badly over delivery and the rock quality and it was not the kg i ordered i weighed it think they topped it up with different rocks as not volcanic or the colour since this review i have been backwards and forwards with the company i lost alot of fish the company just kept giving me info that i knew over nitrate and nitrite telling me volcanic rock would not cause this i know that my issue was it was not volcanic rock, i was given a £40 voucher that has now disappeared!! and after their last email stating no compo for all the fish i lost they have blocked me to be able to reply PLEASE DO NOT USE THIS COMPANY FOR VOLCANIC ROCKS
20 March 2026
Unprompted review
Reply from vidaXL
Dear Mrs. L P Smith,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your disappointment regarding the delivery and the product.
We would like to confirm that your case has already been carefully reviewed by our team and handled in line with our previous correspondence. At this stage, the matter has been fully assessed and is now considered closed.
We do appreciate you taking the time to raise your concerns, as all feedback helps us to continuously improve our service and product quality.
Kind regards,
Tanya
vidaXL
The worst quality.
The worst quality.
Arrived damaged, customer service send us a link to fill million questions, so picture of damaged board not enough, then they send us email with “ how could you give us a bad review “ I am 9 months pregnant and don’t have time to reassemble our shelves and send it back to you , you better try to improve your quality job and make better furniture for the price you sell.
Took us all day to assemble, millions screws, piece of small paper dots to cover holes, never had such a bad furniture quality.
The funniest thing was delivery driver didn’t want to go through main entrance as easier for him to park his big van near my garden, and he left heavy parcel in my garden. Brilliant job!
21 March 2026
Unprompted review
Reply from vidaXL
Hello Anastasija,
We regret to see that we have not received a response to our previous email.
We are very sorry to hear about your experience with the shelves, especially regarding the damage and the difficulty during assembly. We completely understand how frustrating this must have been, particularly given your situation.
We would still very much like to assist you and work towards a proper resolution. To help us move forward, we kindly ask if you could share a few photos of the affected items or provide any additional details about the issue so we can review this further and offer the best possible solution.
Please feel free to reply directly to our email or contact us at feedback@vidaxl.co.uk so, we can assist you further.
Kind regards,
Tanya – vidaXL
Issue resolved
I had a frustrating issue with the quality of products received and initial Customer Service offered (chatbot). Once I was in touch with customer services employee the issue was swiftly resolved and I was happy with the outcome.
2 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback! We’re glad to hear that your issue was resolved to your satisfaction and that our team could assist you effectively.
Kind regards,
Tanya
vidaXL
Surprisingly good customer service
Just to be clear this review is about my customer experience.
Turns out the Evri delivery driver had delivered my parcel to the wrong address.
vidaXL replaced my parcel - even after the original one had come I to my possession.
12 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience! We’re delighted to hear that our team was able to assist you and ensure a positive outcome, even with the delivery mix-up.
Kind regards,
Tanya
vidaXL
Scam! Waiting for refund
Really upset with them.
Really looked forward to their products. For some reason they couldn't ship them. After I contacting them to find out what is going on they said they will refund my money. After several emails and jumping me from one team to another, long story short, one and a half month later still waiting for my refund.
Don't try them at all their customer service and response to your enquires is a joke. Big scam!!!
18 March 2026
Unprompted review
Reply from vidaXL
Dear Avra,
Thank you for your feedback, and I am truly sorry to hear about your experience. I completely understand how frustrating and disappointing this situation must be, especially given the delay in receiving your refund and the inconvenience caused by the back-and-forth communication.
Please be assured that your case is currently under review, and we are actively working on it. We are doing our utmost to resolve this matter as quickly as possible and ensure that your refund is processed without further delay.
We sincerely appreciate your patience and understanding while we work towards a resolution. Should you have any additional questions or concerns in the meantime, please do not hesitate to reach out.
Kind regards,
Catalin - vidaXL
Nice chicken run, keeps the revellers safe
Positive experience with the company itself. Chicken run was easy to put together. Looks sturdy. Our two feathered girlie's seem happy anyway which is the main objective.
5 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review! We’re delighted to hear that the chicken run was easy to assemble, looks sturdy, and that your feathered friends are happy.
Kind regards,
Tanya
vidaXL
This was a rip-off! But 👍 to their customer service
We bought what looked like a square white wooden planter. Described as “Solid wood pine.” What came was a cardboard box with 20 lengths of wood, some wooden pegs and some screws. You are supposed to assemble these into a square box shape, but it has no base so I can’t use it as a planter…and the quality of the finish leaves a lot to be desired. I paid £65.99 for that - what a waste of money.
Clearly VdaXL thought so too, as they have offered a 50% refund. Partially restored my opinion of the company.
15 March 2026
Unprompted review
Reply from vidaXL
Hello Peter,
Thank you for taking the time to update your review.
We’re sorry again to hear that the planter didn’t meet your expectations in terms of design and finish. That said, we’re really glad our customer service could help and that we were able to find a satisfactory solution together.
We truly appreciate you sharing your experience, as it helps us improve both our products and the support we provide to our customers.
Kind regards,
Tanya - vidaXL
Comes in so many little pieces to put…
Comes in so many little pieces to put together. Definitely a two person job. It’s a flimsy frame and the screws don’t hold the frame together that well. It creeks and isn’t sturdy. Unfortunately, doesn’t seem to be worth the money.
10 February 2026
Unprompted review
Reply from vidaXL
Dear Baiba,
Thank you very much for taking the time to share your feedback.
We are very pleased to see that your case has now been successfully resolved, and we truly appreciate your patience and cooperation throughout the process.
We’re also glad we were able to support you and reach a positive outcome together.
If you ever need any assistance in the future, please do not hesitate to reach out — we are always happy to help.
Kind regards,
Tanya
vidaXL
estimated delivery date completely…
estimated delivery date completely missed, what is the point of having one if your processing time is longer than the estimated arrival?
15 March 2026
Unprompted review
Reply from vidaXL
Dear Dan,
Thank you for your feedback.
We are sorry to hear that your experience with the estimated delivery date did not meet your expectations, and we understand how frustrating this can be. This is not the experience we aim to provide.
We would also like to kindly clarify that your order was delivered on 17th March 2026 at 20:24, which was within the expected delivery timeframe provided.
We have reached out to you via email and have also attempted to contact you by phone on several occasions, however we have not yet been able to connect with you.
If you still require any assistance or would like us to review anything further, please feel free to reply to our email or you can email us to feedback@vidaxl.co.uk, and we will be happy to help.
Kind regards,
Tanya
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are happy to hear that the product was easy to install and meets your needs.
Kind regards,
Elyn
VidaXL
I've ordered twice now from vidaXL and pretty happy!
I've ordered twice now from vidaXL - it's hard to find 'affordable' wood furniture these days (apart from IKEA) and I'm pretty happy with the two pieces I've got from here. Is it the best quality, no, but I like the clean japanese/scandi style design of the pieces I got and the fact I can stain or paint the untreated pine if I'd like. I didn't have to break the bank either. Assembly was also pretty straight forward and only needed a screwdriver and hammer.
26 February 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are glad to hear that you are happy with your purchases, the design, and the ease of assembly, as well as the good value for money.
Kind regards,
Elyn
VidaXL
Great product, great value & good service
Great product. Great value. Arrived quickly although not as stated by the company but they sent communication to apologise and keep me updated and it still arrived within a week.
Much cheaper than alternative products at similar standard. Very happy with what I received.
8 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are happy with the product, its value, and our service. We appreciate your kind words and recommendation.
Kind regards,
Elyn
VidaXL
Still making this bed
Still making this bed. Have never seen as many pieces. It is a work in progress. Not for the faint hearted.
14 March 2026
Unprompted review
Reply from vidaXL
Dear Mrs. Davis,
We regret to see that we have not received a response to our previous email.
We previously reached out regarding your concern and wanted to ensure everything has been properly addressed and that you have received the support needed from our side.
If you still require assistance, please feel free to reply to the email
or contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL
Absolutely awesome.
Absolutely awesome and black glass fits like a glove,couldnt buy better anywhere.
12 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are very satisfied with the product and that it fits perfectly.
Kind regards,
Elyn
VidaXL
you get what u pay for
well they look ok for a quick cheap kitchen but if you expecting luxury go for a more expensive one
all the wood is flimsy looks ok in but I'm have a new kitchen done in the next yr so it'll do till then
I would rate the quality most of the doors are chipped and marked and one is split but under the laminate I'm awaiting replacement well email to say they will
10 March 2026
Unprompted review
Reply from vidaXL
Dear Sarah,
Thank you for taking the time to share your feedback.
We are sorry to hear about your initial experience with the product and understand how disappointing this must have been, especially with the issues you encountered.
We’re grateful that you allowed us the opportunity to assist you further, and we’re pleased that we were able to support you directly and work towards a positive outcome.
Your feedback is very important to us and helps us continue improving both our products and overall customer experience.
If there is anything else we can assist you with in the future, please don’t hesitate to reach out—we’re always happy to help.
Kind regards,
Tanya
vidaXL
I ordered a Day Bed online but could…
I ordered a Day Bed online but could not put it up straightaway as decorating. When I came to put up the bed there were missing parts and also wrong part sent. I contacted the company with no response to date. As this company is attached to B&Q I believed they would be reputable. We live to learn.
31 January 2026
Unprompted review
Reply from vidaXL
Dear Veronica,
Thank you for your feedback.
We’re very sorry again for the issues you initially experienced with the missing and incorrect parts — we completely understand how frustrating that must have been.
We’re pleased that we were able to work together on this and managed to collaborate and found a satisfactory solution. We truly appreciate your patience and the opportunity to make things right.
If there is anything further you may need, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Tanya
vidaXL
Easy to order
Easy to order , delivery was fast, product was as pictured on the website.
7 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are pleased to hear that you found the ordering process easy, the delivery fast, and that the product met your expectations.
Kind regards,
Elyn
VidaXL
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