The cabinet looked lovely. It arrived well packaged and was easy to put together with the pieces fitting well and no missing parts. However each main panel had a noticeable split in in. Not a manufact... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
Company replied
Product availability and price are good. Very very bad customer service policy, not the staff. No changes, cancellation allowed. If you want to change something after ordering, you have to complete th... See more
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Delivery timeline is complete farce! Said 2-4 business days in big black bold writing . HOWEVER goods didnt arrive in that timeline. When challenged VidaXL said shipping times displayed on webs... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great product and brilliant customer support
I bought two garden sails through the Robert Dyas website, the order was processed and shipped by VidaXL. Delivery was good with regular updates. The quality of the sails was excellent, but we weren't happy with the colour and asked to return them. This was resolved incredibly quickly with very pleasant and helpful emails from the support team. I've ordered more sails in a different colour this time.
14 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that you were pleased with the quality of the garden sails, delivery and overall experience. It’s great to know that you chose to order more sails in a different colour.
Kind regards,
Elyn
vidaXL
Beautiful piece of furniture
Beautiful piece of furniture, well worth the money. Prompt efficient delivery
1 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We’re delighted to hear that you’re happy with the furniture and found the delivery prompt and efficient.
Kind regards,
Elyn
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We’re pleased to hear that you’re happy with the product and the quick delivery.
Kind regards,
Elyn
vidaXL
A quality plastic cupboard easy to…
A quality plastic cupboard easy to assemble and does exactly what I need it to do.
Robust and precise in the joining parts makes it a sturdy and worthwhile purchase.
Delivery was good, and the box was untarnished (makes a change so many damaged these days). Overall 10/10 I will definitely know where to look now.
25 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that you are pleased with the cupboard’s quality, sturdy design, easy assembly and delivery. It’s great to know that your overall experience was a 10/10.
Kind regards,
Elyn
vidaXL
Delivery times they cannot meet
I ordered an item that the site promised would arrive within "2 to 4 days" (and the invoice even states "3-5 business days"), yet the whole process was a masterclass in shifting expectations and evasive customer service. Tracking showed the parcel had not even been received by the carrier, yet vidaXL told me it had "left our warehouse and is now heading to the carrier" — a claim that felt designed to reassure rather than inform. When I pressed them, their reply leaned on the familiar excuse that "tracking information may not update immediately" and asked me to "allow some additional time", which did nothing to explain why a guaranteed delivery window had already been missed.
Customer service repeatedly skirted the core issue. After I pointed out the conflicting delivery promises and that Evri “do not deliver on a Saturday,” the response offered only that they had "contacted the carrier through their webform" and would be "happy to follow up further on your behalf" if there was no progress — hardly the proactive resolution I needed when the item was required by a specific date. They even told me to wait until "after 18 August 2026" before contacting them again, effectively shifting responsibility back to me.
The result is clear: vidaXL’s advertised delivery windows are unreliable, their tracking explanations are inconsistent, and their customer service replies are full of polite deflection rather than concrete action. If you need an item by a set date, don’t rely on their stated "2 to 4 days" / "3-5 business days" — the delivery time fluctuates, and you’ll likely be left chasing answers.
14 August 2026
Unprompted review
Reply from vidaXL
Hi Leigh,
Thank you for sharing your experience.
I am sorry for the frustration caused by the delay to your order and the uncertainty surrounding the tracking updates. I understand how disappointing this was, particularly when you were relying on the advertised delivery timeframe and seeking clear information regarding your shipment.
I appreciate the opportunity to review your concerns with you directly, and I am pleased that the order was ultimately delivered and that no further issues were encountered.
Thank you for your patience and for taking the time to share your feedback. Comments such as yours help us identify opportunities to improve both our communication and delivery experience.
Kind regards,
Tanya
vidaXL Webcare Team
Bought a metal shed
Bought a metal shed, in June, quality was unacceptable, returned had to pay postage but got full refund without any issues.
VidaXL responded to my review offering a voucher, I declined but requested the return postage refund, they provided the full refund of the postage after I sent proof of payment. So overall experience has been very good, minus the quality of the product.
12 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience. We’re sorry that the quality of the metal shed did not meet your expectations, but we’re pleased that your return and refund were handled satisfactorily. We appreciate your feedback and are glad that your overall experience with vidaXL was positive.
Kind regards,
Elyn
vidaXL
Ordered a chicken house
Ordered a chicken house. The material is so thin and poor quality, instructions page is so poorly made AND the metal thats supposed to protect chicken??? It basically moves with the wind. Not tightly closed and safe at all. One of the wood pieces came broken off and i had to hammer it myself. Customer service is also really bad, unless you want to write with AI bot. I dont understand how this thin, easily breakable material with flimsy metal is supposed to keep the animals safe.
14 August 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience. We understand how disappointing it must have been to receive a chicken house that did not meet your expectations, especially regarding the material quality, assembly instructions, and the overall safety and stability of the enclosure.
We're glad that we were able to assist you and work toward a resolution for your concerns. Your feedback is important to us and helps us identify areas where improvements can be made.
If there is anything else we can help you with, please feel free to contact us at feedback@vidaxl.ee. We will be happy to assist you further.
Denver
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We’re pleased to hear that you are happy with the product and our reliable service.
Kind regards,
Elyn
vidaXL
Very good quality roof sheets for the…
Very good quality roof sheets for the price.
Used them to cover a shed.
14 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We’re pleased to hear that you are happy with the quality of the roof sheets and that they were a great choice for your shed.
Kind regards,
Elyn
vidaXL
Items ordered to be with me today
Items ordered to be with me today, although couriers dont even have it yet!
Customer service is beyond shocking AND deliberately closes when you do get any response from an "agent",
unhelpful,seemingly rudely closing the chat's with abrupt and scripted replies is very annoying and puts the brand in a VERY bad light.
Would I use this company again?
I would, but probably armed with my previous bad experience, I would seek like for like before making any definitive choices, or, expect the unexpected with delays and deliveries.
Updated as to now because they DID EVENTUALLY genuinely reach out to me, after this review and a few messages ...we shall see though if they are true to word and will deliver..then I WILL update again.
They have however sent numerous emails in regard to this and apologetically..
And because of the delay(s) that occurred and time spent chasing emails/deliveries/delays and durations wasted have offered a "voucher" for my inconveniences.
I have since found it is far better to EMAIL vidaXL, than it is to use their chat and online support, the persons who reply to emails are numerous, all far more understanding and have this far kept me updated and informed,they have courteously replied to emails with much more confidence,support and satisfaction,and very little delay in replying..
I will update to 4 stars accordingly,as the "voucher" arrives...in itself a different kind of waiting game!
Updated to four stars as albeit a "delay" they did eventually honour the voucher with a surprisingly long timescale for future use, well done.
14 August 2026
Unprompted review
Reply from vidaXL
Dear Tan,
Thank you for taking the time to update your experience.
I appreciate your willingness to acknowledge the efforts made to assist after your initial concerns were raised. I understand the frustration caused by the delivery delays, the time spent seeking updates, and the service experience that led to your original comments.
I am pleased to hear that our subsequent communication has provided more clarity and support and that the updates received have helped improve your experience. Your comments regarding the difference in support received through email are also greatly appreciated, as they help us understand what we are doing well and where we can continue to improve.
Thank you again for giving us the opportunity to assist and for updating your review to reflect your recent experience. We truly appreciate your patience and understanding, and we hope to continue restoring your confidence in vidaXL.
Kind regards,
Tanya
vidaXL Webcare Team
Poor customer service and damaged goods.
Goods arrived damaged as the packing was insufficient. Many of the individual items in the boxes were not labelled. The assembly instructions were too small to read and the company refused to provide a downloadable version. All in all, not a particularly good service.
14 August 2026
Unprompted review
Reply from vidaXL
Hi Lochinvar,
Thank you for taking the time to share your experience.
I'm sorry to hear that the product arrived with damaged items, that some components were not clearly labeled, and that you experienced difficulties with the assembly instructions. I understand how frustrating this must have been.
Following our correspondence and receipt of your order details, the matter has been forwarded to the relevant team for further investigation and prioritization. One of our representatives will contact you directly to discuss the concerns raised and provide further assistance.
Thank you for providing the additional information and for giving us the opportunity to look into this matter.
Kind regards,
Tanya
vidaXL Webcare Team
Top marks to vidaXL, but…
Very nice upright CD storage. Very well packed and simple assembly if you follow the instructions. This is my second purchase of the same item, well pleased. The only negative was that Evri took an age to deliver despite calls to their customer service which is worse than useless. Top marks to vidaXL, zero marks to Evri.
26 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We’re pleased to hear that you are happy with the product, packaging and assembly, and that you chose to purchase the same item again. We’re sorry to hear about the delay with the delivery and appreciate your feedback.
Kind regards,
Elyn
vidaXL
Horrific service
Horrific service. Ordered to wrong address by mistake. Impossible to change or cancel order, tried multiple times, computer says no and the helpline is rubbish. Now left with an unwanted product , the cost of return shipping to Poland is ridiculous.
24 July 2026
Unprompted review
Reply from vidaXL
Hi Archie,
Thank you for giving us the opportunity to discuss your experience. We appreciate your earlier response and willingness to speak with us regarding your concerns.
We made several attempts to follow up and better understand the issues you encountered; however, we have not heard back. As such, we will consider this matter closed for now.
Should you require any further assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to review your case again.
Kind regards,
Tanya
vidaXL Webcare Team
Blind not suitable for outdoor use
Blind not suitable for outdoor use. Bottom bar far too flimsy. Not up to usual standards of other products purchased from the brand
1 August 2026
Unprompted review
Reply from vidaXL
Hello Joe,
Thank you again for taking the time to share your experience. I'm sorry to hear that the blind did not meet your expectations, particularly regarding its suitability for outdoor use and the durability of the bottom bar.
I appreciate your feedback, especially as you mentioned that your previous experiences with our products have been positive. Comments such as yours help us better understand where improvements may be needed.
I reached out to learn more about your concerns and request additional information, but as I have not heard back, I will assume no further assistance is required at this time. However, if you would still like us to review the matter, please feel free to contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL Webcare Team
Speedy delivery
Speedy delivery. Clear communication. Very pleased with the items received. Good value too.
7 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive review. We are delighted to hear that you were pleased with the speedy delivery, clear communication, and the items received.
Kind regards,
JC
vidaXL
Late delivery and dreadful customer service
My order has not even left their warehouse on the day it is supposed to be delivered. Trying to contact them via even their live chats has been infuriating. They trot out standard responses and then cut you off so you have to start all over again. The helpline is only open for 2 hours and Angel, who I spoke to, actually lied about the status of my order. No one owns a problem. Dreadful service.
13 August 2026
Unprompted review
Reply from vidaXL
Hi Mrs Hall,
Thank you for updating your experience.
I am sorry for the frustration caused by the delay to your order and the difficulties you encountered while trying to obtain updates. I understand how disappointing this was, particularly given the importance of receiving the item in time for your event.
I appreciate the opportunity to review your concerns with you directly, and I am pleased that the order was successfully delivered and that we were able to discuss your feedback further.
Thank you for your patience, understanding, and constructive comments throughout the process. Feedback such as yours helps us identify opportunities to improve both our communication and customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
The box arrived open.
26 July 2026
Unprompted review
Reply from vidaXL
Hello Catarina,
Thank you for taking the time to work with me regarding your concerns. I'm sorry again that your parcel arrived with an open box and that a couple of screws were missing from the package.
I appreciate you providing photos and additional information, which allowed me to review the matter further and raise the delivery concerns with our business partner carrier. Thank you as well for your patience and understanding throughout the process.
I'm pleased that we were able to discuss the matter directly and reach a positive conclusion. If you ever need any further assistance, please feel free to contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL Webcare Team
The customer service is shocking
The customer service is shocking. The couriers they use am useless and the quality of the product is absolutely crap. Buy cheap get crap, lesson learnt
10 August 2026
Unprompted review
Reply from vidaXL
Hi Adam,
Thank you again for sharing your experience.
Following your comments, I reached out to you directly and requested additional information so I could locate your order and better understand the concerns you raised regarding the product quality, the courier service, and the support you received.
As I have not heard back from you, I hope this indicates that there are no further outstanding concerns. However, if you still require any assistance, please feel free to contact us at feedback@vidaxl.co.uk, and I will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Multiple items all delivered correctly
Ordered multiple items and all turned up at same time and correct.
Generally pleased with products but draws are fiddly to put together and do not run very smoothly on the runners.
28 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re pleased that your items arrived together and correctly, but we’re sorry to hear that the drawers were fiddly to assemble and do not run smoothly on the runners. We acknowledge your concerns and would be happy to help; please contact us at feedback@vidaxl.uk.
Kind regards,
JC
vidaXL
Exceptionally brilliant customer service
Brilliant customer service from Michelle at VidaXL who went above and beyond to resolve all the issues raised in my previous review. I felt genuine concern and enthusiasm to address the problems I had raised, which was done in a friendly and timely manner.
I now can unequivocally recommend VidaXL for their genuine efforts at providing the best possible customer satisfaction.
12 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your wonderful feedback. We are delighted to hear that Michelle was able to assist you in a friendly and timely manner and that you are now fully satisfied with our service. We truly appreciate your recommendation.
Kind regards,
JC
vidaXL
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