The item I order was a really bad-quality one and not a good balance between the price and quality. Also, the product arrived broken. Basically I needed to start repairing the product because returnin... See more
Company replied
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I have never seen an online store behave like this before. They offered a partial refund several times because the items they sent had defects, and then they canceled it without even notifying me, ap... See more
Company replied
I ordered two items: curtains and a amall closet. There were some problems with both of the items (wrong screws for the closet and heavily wrikled curtains, washing and steam-ironing was of almost no... See more
Company replied
I am very grateful that the product still arrived on time, before christmas. Although I ordered too late and was warned that delivery might be delayed, but thanks to the courier and excellent logistic... See more
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Company details
Written by the company
vidaXL on rahvusvaheline veebipõhine jaemüüja, kellelt leiad kõik vajaliku kodu, aia, töökoja ja meisterdamisprojektide jaoks. Meie eesmärk on pakkuda inimestele suurt valikut tooteid, mis võimaldab neil 'osta rohkem, makstes vähem'. Lihtsate kulusid säästvate lahenduste kasutamisega, mis ei mõjuta negatiivselt meie toodete kvaliteeti, saame muuta oma tooted kättesaadavaks võimalikult paljudele inimestele. Kontrollime ise kõiki protsesse tootearendusest ja ostmisest turunduse, müügi, logistika ning klienditoeni. Nii on meil täielik ülevaade toodete funktsionaalsusest, kvaliteedist ja kuludest.
Contact info
Netherlands
- vidaxl.ee
3.0
Average
274 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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All was good.
2 September 2021
You have very interesting goods
You have very interesting goods! Most of them out of standart! And for Good price. And the delivery method is Just simple. Thank YOU! I Will order some of your goods more!
30 August 2021
Very fast delivery.
18 August 2021
Fast and smooth service.
11 August 2021
Very good!5+
10 August 2021
Good experience
I have been contacted by the company and I provided all my feedback to them. Their effort for making it better made the experience much better. I will continue shopping at Vidaxl.ee
24 May 2021
Unprompted review
Reply from vidaXL
Dear Goksu,
Thank you for your feedback.
We are sorry that we were not able to provide the quality of service you deserve.
We would like to assure you that we are continuously working on improvements for both our products and services.
Considering that usually simple and fast solution for returning orders got more complicated in your case I would once again like to apologize
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
Marko
vidaXL
Very pleasant service
Very pleasant, fast and kind service. I needed to return my items, and the return was accepted without any hussle.
1 April 2021
Overview on status of delivery could be…
Overview on status of delivery could be better.
22 March 2021
Your service was excellent,Keep…
Your service was excellent,Keep going.Do not expect so long reviews.Trust yourself , you are really good with positive potential.
3 March 2021
Very prompt service and fast delivery
Very prompt service and fast delivery! Attractive prices vs quality! Thank you, VidaXL!
6 November 2020
I marked the buyer address and the…
I marked the buyer address and the delivery address. These were different. But unfortunally the delivery was on buyer place.
4 November 2020
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