Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.5
Average
897 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package was not received
I did not receive package but you did send us questionnaire, instead it would be nice to contact me that package was received back to you and offer money refund with some explanation.
31 July 2025
Unprompted review
Reply from vidaXL
Dear Suzana,
Your payment has been processed, and you can check your account in the following days.
We hope everything will be fine. If you should need our help, or have any questions in the future, please feel free to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
******
Poštovana Suzana,
Vaša uplata je obrađena, te možete provjeriti svoj račun u narednim danima.
Nadamo se da će biti sve u redu. Ako ćete trebati našu pomoć ili ćete imati nekih upita ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL
bad product
The order and delivery were completed within the promised timeframe, which I appreciated. However, the quality of the product was very disappointing. The entire item arrived in slats that required assembly, but many of the holes were drilled incorrectly, making assembly difficult and frustrating. Additionally, several slats were cut at an angle, which affected the final stability and appearance of the product. Overall, while the shipping was reliable, the poor craftsmanship really let the whole experience down.
15 June 2025
Unprompted review
Reply from vidaXL
Dear Tanja,
Please be informed that your refund has been processed. You may check your account in the following days.
We hope all will be well, and if we can help with anything in the future, please contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
I found what I needed
I found what I needed, ordered, payed, and it came as promised on time. Good enough for me!
12 July 2025
Unprompted review
Reply from vidaXL
Dear Igor Filipovic,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our 1 x 4010049.A / 4010049 - vidaXL Mosquito Net Mongolia with Door 220 Mesh White 200x200x135 cm.
We're happy to hear your package was delivered in time.
Hope to see you again soon!
Kind regards,
Joan-vidaXL
Satisfied with my purchase
Satisfied with my purchase, that's why I continue buying your products!
22 June 2025
Unprompted review
Reply from vidaXL
Dear Sonia Klaric,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
Reply from vidaXL
Poštovani Ante,
Kontaktirali smo Vas više puta kako bismo provjerili i pomogli Vam, no nismo nažalost dobili Vaš odgovor.
Vaša narudžba dostavljena je unutar predviđenoga roka i nadamo se da ste zadovoljni naručenim proizvodom.
Ako Vam možemo na bilo koji način pomoći, ili ćete imati eventualnih pitanja, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Tedious customer support
I bought 6 beds, the problem started when I wanted to replace the beds as the size was not correct for my needs. I wanted to purchase a more expensive version and return the beds that were still in their original packaging. Thier service is non existing. There is a phone they don't answer, a chat button that doesn't work and emails that are atomatically replied with promise to call me back which never happened. I've been trying to get a reply from them for 7 days without any luck. Avoid this company as the moment you need some help with your order the help simply doesn't exist.
Update, after I wrote the negative review, my emails were finally answered by real human being. I was able to return the products, I paid for the shipment. It's pitty that only after bad review you are providing proper service. I have updated my review from 1 star to 3 stars. Hopefully in future you will have a more responsive customer service that doesn't require one week of emails to respond.
2 July 2025
Unprompted review
Reply from vidaXL
Dear Alexander,
Thank you very much for your update.
We value the information provided and strive to improve both our products and services.
For future inquiries or needed help, feel free to contact us at feedback@vidaxl.hr
Sincerely,
Mirea/vidaXL
Bad product
I bought a lot of furniture online. All the furniture that came was in a high degree of readiness, the sides and shelves had to be assembled. All the necessary tools were in the package. This box comes in parts like Lego bricks - each slat is separate, instead of the side panels that need to be assembled (the size of the package allows for this). In addition, you need to have a drill because not all the holes are drilled. For a nice look, you need to precisely place the slats at a distance of 6mm and drill the holes. Everything needs to be kept at a right angle. Maybe I would still put everything at an approximate distance if the slats were not of different lengths (type F varies by up to 5mm) and because of this it is not possible to assemble the slats nicely. Most of the slats are damaged and not completely painted. The baseboard is half painted.
Update: I was contacted by customer service who offered me a refund, which I was very pleasantly surprised by. This is commendable.
28 June 2025
Unprompted review
Reply from vidaXL
Dear Kruno,
Thank you very much for your new feedback. We are glad that we could help you.
Please check your account in the following days, since the payment has been processed.
If we can help with anything else, or you will need our help in the future, feel free to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Reply from vidaXL
Dear customer,
Thank you for your order.
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Sophie- vidaXL
It's all about ease of communication…
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
17 June 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
We hope to see you again in the near future.
Regards
Mina - vidaXL
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
We hope to see you again in the near future.
Regards,
Mina - vidaXL
I have already shopped at VidaXL
I have already shopped at VidaXL. The products are of very high quality. I am very satisfied. Orders are quickly processed and delivered to your home address.
21 March 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards,
Mina - vidaXL
Not too much communication
Not too much communication, but j9b well done! Tnx
23 May 2025
Unprompted review
Reply from vidaXL
Dear Edin Merzic,
Thank you for the kind comment.
We appreciate your kind words and are so glad that you had a great experience with us.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
Well,I am glad from you box for Lp,and…
Well,I am glad from you box for Lp,and stand for speakers.
Very satisfied ...
1 May 2025
Unprompted review
Reply from vidaXL
Dear Severus Snape,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
Excellent!
15 May 2025
Unprompted review
Reply from vidaXL
Dear Galekovic Suzana,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan - vidaXL
I’ve ordered a small garden house
I’ve ordered a small garden house. I knew I will have to assemble it but man it was a nightmare. The house is separate in to many pieces, and the worst part some of them were not marked. I just spend 45 min into separating few hundred screws that all came in 3 mixed bags. And there were 4 different types of screws. Also I was missing around 30 screws, luckily I had similar ones to replace them.
The house is overpriced for what it is.
Would not recommend.
16 May 2025
Unprompted review
Reply from vidaXL
Dear Tomislav,
As we agreed previously, we have sent the voucher to your email.
Please check your Inbox and Spam folder.
We hope that you are satisfied with our support and provided solution.
For eventual questions, or should you need our help, you can always contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Quick and reliable.
29 April 2025
Unprompted review
Reply from vidaXL
Dear Karla R,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our 1 x 140641.A / 140641 - vidaXL Gluing Table 3 pcs Foldable Adjustable Height.
We are happy to provide a prompt delivery service to you.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan - vidaXL
16 days of waiting and I still haven't received what I ordered
I ordered a room divider on April 23rd and paid for priority delivery. Today is May 7th and I still haven't received my order. I sent several emails but got no response. I even called the delivery service (waited 15 minutes on the line for an employee to answer). Very bad experience because I need the divider for work.
7 May 2025
Unprompted review
Reply from vidaXL
Dear Žaklina,
We have contacted you several times via email with a proposed solution, but unfortunately, we have not received your response.
If you have additional questions, or if we can help you in any way, please contact us at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
******
Poštovana Žaklina,
Kontaktirali smo Vas više puta putem maila s ponuđenim rješenjem, međutim, nismo nažalost dobili Vaš odgovor.
Imate li dodatnih pitanja, ili Vam možemo na bilo koji način pomoći, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav.
S poštovanjem,
Mirela/vidaXL
2 out of 2 items I purchased had…
2 out of 2 items I purchased had defects. My assumption is they are selling furniture which hasn't passed quality checks, but is still functional, and they are assuming people won't complain since defects are not huge. I still consider this behavior as fraudulent and unfair.
2 od 2 proizvoda koji smo kupili su došla s oštećenjima koja sigurno nisu od transporta. Pretpostavljam da prodaju namještaj koji nije prošao kontrolu kvalitete, ali je još uvijek funkcionalan, pa računaju na to da se ljudi neće žaliti. Nepošteno i prevarantsko ponašanje
4 May 2025
Unprompted review
Reply from vidaXL
Poštovana Ivana,
Vaš povrat novca je obrađen, te u narednim danima možete provjeriti svoje uplate.
Nadamo se da će biti sve u redu, kao i da ste zadovoljni pruženom podrškom.
Za eventualna pitanja, stojimo Vam na usluzi.
S poštovanjem,
Mirela/vidaXL
Reply from vidaXL
Hello，
Thank you for the kind comment.
We are dedicated to providing reliable and efficient delivery service.
We hope to see you again in the near future.
Mina - vidaXL
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