Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.5
Average
897 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the auctions
Love the auctions. They need to improve customer service and maybe also to be more affordable. Some things Are too expensive
17 July 2024
Unprompted review
Reply from vidaXL
Dear Sandra,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
My experience
Customer service replied within one day. They resolved my problem in my favour.
28 June 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for choosing vidaXL. It's always gratifying to hear that we've made a positive impact on our customers.Customer satisfaction is our top priority.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Bad quality despite fairly high price.
5 June 2024
Unprompted review
Reply from vidaXL
Dear Dominka,
Thank you for taking the time to write a review.
We are sorry if the quality of the product did not meet your expectations.
I sent you an email, please check your email and spam folder.
Thank you in advance for your answer.
Miroslav
vidaXL
Nightmare to assemble, bad value for money, good customer service
Delivery took longer than advertised. The product was extremely difficult to put together. The components were not labeled at all, not a single one. Components were full of sawdust from the factory, with some 'nice' dings and scratches here and there. One wooden board was bent. The cutouts and screw holes were misaligned. Had to drill a few new holes ourselves. Only reason I'm giving this two stars instead of one is because, miraculously, after a day of furniture assembly hell, the end product turned out to be pretty decent and functional (I was shocked by the fact), but still overpriced for what it is. Stay away from this brand, the product would not be worth the money, even if assembling it wasn't torture.
EDIT:
A very proffessional customer service representative has since contacted me and issued 20% money back. That part was a great experience, and I increased my score to 3 stars. However, it does not make my terrible product experience disappear. I will not be buying any furniture that needs assembly from here ever again.
12 June 2024
Unprompted review
Reply from vidaXL
Poštovani Marko,
Nakon Vaše recenzije, stupili smo u kontakt s Vama i zajednički smo došli do pozitivnog rješenja.
Nadamo se da ste zadovoljni našom pomoći, te da ćemo Vas ponovo vidjeti na www.vidaXL.hr.
Za eventualna pitanja, stojimo Vam na raspolaganju.
S poštovanjem,
Mirela/vidaXL
Shipping was terrible
Shipping was terrible. Instead of 10 business days I waited even longer.
13 June 2024
Unprompted review
Reply from vidaXL
Poštovani Ivan,
Pokušali smo Vas kontaktirati nakon Vaše recenzije, s molbom za
više podataka o narudžbi i Vaš kontakt, međutim nismo dobili odgovor.
Za sva pitanja stojimo Vam na raspolaganju, te Vas molimo kontaktirajte nas.
https://www.vidaxl.hr/on/demandware.store/Sites-vidaxl-hr-Site/hr_HR/HelpCenter-Article?id=4402361833490
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Unsatisfied
The picture does not match to what was received. Received item is a cheap knock off of the item in the pictures.
Edit: Was contacted by the customer support, returned the item and got partial refund. Honestly, don't trust them any more.
24 May 2024
Unprompted review
Reply from vidaXL
Poštovani Vladimir,
Zahvaljujemo za povratne informacije.
Nakon što ste vratili proizvod kojim niste bili zadovoljni, vratili smo Vam novac.
Naknada za povrat umanjena je pri povratu novca plaćenog za narudžbu prema standardnoj proceduri.
Više o uvjetima povrata možete pročitati ovdje: https://www.vidaxl.hr/on/demandware.store/Sites-vidaxl-hr-Site/hr_HR/HelpCenter-Article?id=13679640888210
Nadamo se da ćemo Vas ponovo vidjeti na www.vidaXL.hr, a za eventualne upite, kao i do sada, slobodno nam se obratite.
Lijepi pozdrav,
Mirela/vidaXL
Don’t do it!
1. Bed arrived in a million tiny, wood pieces
2. The screws were crooked & stripped, which broke the flimsy pieces of wooden as we tried to assemble
3. Submitting a claim was a pain - I was sent a link to upload photos/ videos. The link didn’t work. I finally managed (after 3 tries) to submit 1 photo (of 5) and have not heard back as of yet
4. I also submitted several other claims (same bed) through chat and received an automated response that since I didn’t respond, my claim had been closed….I couldn’t respond with photos because the link was BROKEN - again.
Conclusion: Scam. Flimsy, poor quality & ignorance when trying to return product due to quality issues. Looks like there is ALWAYS a problem with receiving the claim until customer just gives up. Definitely not the way to cultivate repeat customers.
Save your money and purchase elsewhere!
5 June 2024
Unprompted review
Reply from vidaXL
Poštovana Gabrijela,
Nakon Vaše recenzije proizvoda vidaXL Dnevni ležaj na izvlačenje 2 x (80 x 200) cm bijeli od borovine, kontaktirali smo Vas više puta kako bismo pomogli, međutim, nismo nažalost do danas dobili Vaš odgovor.
Ako Vam bude potrebna naša pomoć, te za sva pitanja, stojimo Vam na raspolaganju.
Molim kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav,
Mirela/vidaXL
VidaXL is good
Everything went wrong. I asked for issuing the invoice for the company. Service was unfriendly and not willing to help nor offered me a solution for me. This was my last purchase at Vida xl.
After my bad review, vidaXL employee contacted me. All issues were sloved in day or two. Since everything was sloved, I would like to edit and post new review.
13 May 2024
Unprompted review
Reply from vidaXL
Poštovani Ante,
Puno Vam hvala na lijepim riječima.
Drago nam je što smo mogli pomoći.
Za eventualna pitanja ubuduće, slobodno nam se obratite.
S poštovanjem,
Mirela/vidaXL
Quality of backpack xxl 65L was low.
28 May 2024
Unprompted review
Reply from vidaXL
Poštovani Mihael,
Puno Vam hvala za recenziju.
Žao nam je ako niste zadovoljni kvalitetom naručenoga proizvoda.
Poslali smo Vam privatnu poruku, s molbom za više podataka o narudžbi i Vaš kontakt mail, kako bismo mogli uspostaviti komunikaciju.
Nakon toga, moći ćemo provjeriti i pomoći Vam.
Zahvaljujem unaprijed za Vaš odgovor.
S poštovanjem,
Mirela/vidaXL
the product was good quality and easy…
the product was good quality and easy to assemble only thing that could be improved is to clean it as shaving from wood sticks and marks the panels
6 June 2024
Unprompted review
Reply from vidaXL
Poštovani Branko,
Primili smo Vašu recenziju i drago nam je što ste zadovoljni kvalitetom naručenoga proizvoda.
Vaše mišljenje nam je od značaja i zahvaljujemo za povratnu informaciju. Trudimo se i konstantno radimo na poboljšanju kvalitete naših proizvoda i usluga.
Poslala sam Vam mail, te Vas molim provjerite e-poštu, kao i mapu neželjene pošte.
Unaprijed se zahvaljujem za Vaš odgovor.
Lijepi pozdrav,
Mirela/vidaXL
Very bad quality but great customer service.
Ordered a bathroom cabinet with a mirror from their site.
Once it arrived, I was surprised to see that the mirror was not attached to the front door from the factory, but rather you need to glue it on with 5 pieces of 3M stickers.
So fearing it might come loose, I took extra precautions to mount it securely.
And wouldn't you know it, a couple of weeks later , after the cabinet was mounted the mirror came crashing down and broke into a million pieces.
And to add insult to injury, when the mirror came loose, it fell on a brand new faucet and sink, scratching the faucet and breaking off a piece of the brand new sink.
So not only do they sell bad quality items, they caused me additional damage to my items in the bathroom.
One more example. Years ago we bought a double bed fro our bedroom and it also got bent out of shape very soon after.
In conclusion, based on my experience I would NOT recommend buying anything from them!
UPDATE:
After being contacted by their customer support, all of this was resolved to my satisfaction. They were courteous, quick to answer and helpful the whole time. Although I would still not recommend buying the items I bought earlier, their customer care is top notch in my personal experience.
19 November 2023
Unprompted review
Reply from vidaXL
Poštovani Danijel,
Nakon što ste nas kontaktirali, provjerili smo Vaš slučaj i osigurali rješenje.
Drago nam je što smo uspjeli riješiti problem na obostrano
zadovoljstvo, te se nadamo se da ste zadovoljni našom pomoći.
Za sva Vaša pitanja ubuduće, stojimo Vam na raspolaganju.
S poštovanjem,
Mirela/vidaXL
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Lisa – vidaXL
Reply from vidaXL
Dragi kupče,
Hvala na Vašoj Narudžbi.
Drago nam je da ste zadovoljni našom dostavom. Posvećeni smo stalnom pružanju sveobuhvatnih usluga visoke kvalitete.
Radujemo se što ćemo vam u bliskoj budućnosti ponovno poželjeti dobrodošlicu na vidaXL.
Iskreno,
Lisa - vidaXL
Great for tiny terrace
I was looking for a table with very specific measurements for our tiny terrace and Vida XL had best options for us. The fit was perfect. Table is a bit complicated for assembly, few pieces were bit damaged but other than that it works very well. Would reccomend
1 May 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for taking the time to leave feedback about your experience.
We strive every day to improve the quality and services and provide you with the best experience.
Please do not hesitate to contact us if you have any further questions.
Have a nice day.
Best regards,
Lisa vidaXL
Reply from vidaXL
Dear customer，
Thank you for your order.
We are happy that you are satisfied with our product. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Jeana - vidaXL
The dilivery was wery fast😀
12 April 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Jeana - vidaXL
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Lisa – vidaXL
Everything went well
Everything went well, the item matched the description and was delivered quickly enough.
5 April 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback.
We are pleased to hear that you liked our product.
And your compliment is also a confirmation of our delivery service.
We look forward to welcoming you back to vidaXL in the near future.
Best regards,
Lisa – vidaXL
Everything was ok
17 April 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
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