Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.5
Average
897 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from vidaXL
Dear Vladimir Grguric,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear that you had such a positive experience with our company and that our product exceeded your expectations.
We hope to see you again in the near future.
Kind regards,
Deisy- vidaXL
Good store
Ordered couple of stuff from the store with no bad experience. One order came with damaged goods but customer support was very polite and offered couple of ways to resolve it.
27 February 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your order.
We appreciate your compliments and are pleased with your satisfaction with our service.
We look forward to seeing you again soon.
Best regards,
Lisa – vidaXL
The order was great until I received my…
The order was great until I received my item. The quality is horrible.
19 February 2024
Unprompted review
Reply from vidaXL
Poštovana Jasna,
Zahvaljujemo za recenziju i žao nam je što niste zadovoljni kvalitetom proizvoda.
Poslali smo Vam zahtjev za više informacija u vezi narudžbe i Vaš kontakt, kako bismo Vas mogli kontaktirati i pomoći Vam.
Zahvaljujem za odgovor.
Lijepi pozdrav,
Mirela/vidaXL
Super great service great quality
Super great service great quality
Fast super
7 March 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to catering to more of your needs in the future!
Kind regards,
Lisa – vidaXL
Very professional and supportive
Very professional and supportive. The product is good ration between price and quality.
28 February 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your order.
We are pleased to hear that you had such a positive experience with our company and that our product exceeded your expectations.
We look forward to seeing you again soon.
Best regards,
Lisa – vidaXL
Reply from vidaXL
Dear customer，
Thank you for your order.
We appreciate your compliment and are delighted to hear that you had great experience with our company.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
The product was garbeg..very bad…
The product was bad..very bad quality of the product ...very very bad..
7 February 2024
Unprompted review
Reply from vidaXL
Poštovani Željko,
Puno Vam hvala što ste odvojili vrijeme i napisali recenziju.
Vaše mišljenje nam je od značaja.
Molim provjerite svoju e-poštu, kao i mapu neželjene pošte, jer sam Vam poslala mail.
Zahvaljujem uz lijepi pozdrav,
Mirela/vidaXL
Big fraud!!! Keep clear!!!
Big fraud!!!! I received dismantled unit which was 1.5cm more narrow then specified. If I didn't thrown away package I would shipped it back and claimed my money back. Buy local. Never VidaXXL any more. Keep clear of it!!!!!
21 January 2024
Unprompted review
Reply from vidaXL
Poštovani Luko,
Zahvaljujemo za recenziju koja nam je od značaja.
Molim provjerite svoju e-poštu, kao i mapu neželjene pošte, jer sam Vam poslala mail.
Hvala Vam i lijepi pozdrav,
Mirela/vidaXL
Experience review
Every thing was OK, order came fast and as promised without damage.
5 February 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Lisa – vidaXL
The item is exactly as described
The item is exactly as described, solid construction and overall good quality for the price, fast delivery. I recommend it.
11 January 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Lisa – vidaXL
Reply from vidaXL
Dear customer，
Thank you for your order.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
Easy order and received on time
I didn’t have any problems from ordering till arrival
5 January 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We appreciate your compliment and are delighted to hear about your satisfaction with our order service.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
Easy communication
Easy communication, good prices,wide range of products
22 January 2024
Unprompted review
Reply from vidaXL
Dear Marina Radolović Raljević,
Thank you for your order.
We are glad to learn everything went smoothly.
We're delighted to hear that you had such a positive experience with our company and that our products exceeded your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Yours sincerely,
Gaivon - vidaXL Team
Very good company
21 December 2023
Unprompted review
Reply from vidaXL
Dear Drazenka Ladisic,
We’re so grateful that you took the time to share your feedback with us.
We appreciate your compliment and are delighted to hear about your satisfaction with our service and product.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
wyche - vidaXL
Great shopping
Order arrived as announced, on time.
Shopping was simple and easy, and item arrived as described. Very good quality and looks exactly as on pictures.
14 December 2023
Unprompted review
Reply from vidaXL
Dear arijana krizel,
We’re so grateful that you took the time to share your feedback with us.
We appreciate your compliment and are delighted to hear about your satisfaction with our service and product.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
wyche - vidaXL
Vida XL Christmas Tree
Quite satisified with purchase of two christmas trees with built in lights, both of the products are very good
13 December 2023
Unprompted review
Reply from vidaXL
Dear Mr. Ivan Curcic
Thank you for the kind comment.
We're delighted to hear that you had such a positive experience with our company and that our Christmas trees exceeded your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Gaivon
Excellent item selection and excellent…
Excellent item selection and excellent service! Highly recomended!
15 November 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Deisy
I received my package
I received my package, a cupboard, with 2 pieces missing so it couldnt have been assembled. I wrote an email to complain about 3 weeks ago. No respond. Package number: 0385000092559
2 December 2023
Unprompted review
Reply from vidaXL
Poštovana Ivana,
Hvala Vam za recenziju i žao nam je zbog čekanja.
Poslala sam Vam mail, te Vas molim provjerite svoju e-poštu, kao i mapu neželjene pošte.
Zahvaljujem, uz lijepi pozdrav,
Mirela/vidaXL
Quick answer to mail
Quick answer to mail, quick delivery,good product.
24 November 2023
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Deisy
kind delivery guy!
22 November 2023
Unprompted review
Reply from vidaXL
Dragi kupče,
Hvala što ste odvojili vrijeme da ostavite povratnu informaciju o svom iskustvu!
Cijenimo vaš kompliment i drago nam je čuti kako ste zadovoljni našim uslugama.
Želimo vam ugodan dan!
Lijepi pozdrav,
Jeana- tim vidaXL
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