I like the general quality of product (bookshelf from solid pine wood), nice and fast delivery. Although in construction process it seemed a bit shaky, the shelf turned out to be good and stable. I h... See more
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Horrible quality product. Edit: After communicating with customer service I received partial refund, because I did not want to send item back (too much hassle). In over all, customer service was goo... See more
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The box was completly rotten and all the fungus from the roten box got on the sup board! Its dirty looks like the blue silicon is coming off the white in some places paddle is scratched and there are... See more
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The ordered item did not match the description, and its quality was very low in relation to its price. The ordered dog house was not made of engineered wood but rather regular particle board, which... See more
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Company details
Written by the company
vidaXL ir starptautisks tiešsaistes mazumtirgotājs, pie kura varat atrast visu, kas nepieciešams jūsu mājai, dārzam, garāžai un dari-pats projektiem. Mūsu koncepta pamatā ir plaša produktu klāsta piedāvājums, kas ļauj cilvēkiem “dzīvot labāk, tērējot mazāk”. Izmantojot vienkāršus izmaksu samazināšanas risinājumus, kas negatīvi neietekmē produktu kvalitāti, mēs spējam padarīt mūsu produktus pieejamus pēc iespējas lielākam cilvēku skaitam. Visi procesi - no produktu izstrādes un iegādes, mārketings un pārdošana, loģistika un klientu apkalpošana - ir mūsu rokās. Tādā veidā mēs pilnībā kontrolējam savu produktu funkcionalitāti, kvalitāti un izmaksas.
Contact info
Netherlands
- vidaxl.lv
3.6
Average
308 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from vidaXL
Dear Kirils Medvedevs,
Thank you for giving us your feedback on the product you ordered and we apologize that you received an item that did not meet your expectations.
We would like to inform you that we will resolve this issue as soon as possible and will contact you.
Have a nice day!
Tzveta vidaXL
Pillows
Update - The company contacted me and offered me a solution that I am happy with. Thank you!
(I ordered pillows, I got something very questionable. Totally and utterly not worth the money I paid. Very disappointed.)
19 March 2024
Unprompted review
Reply from vidaXL
Dear Ieva Gaveiko,
Thank you for giving us your feedback.
We would like to inform you that we will resolve this issue as soon as possible and will contact you at your personal email address.
Thank you for the understanding.
Tzveta vidaXL
Delivery was completed in time and…
Delivery was completed in time and without any defects to the furniture.
16 January 2024
Unprompted review
Reply from vidaXL
Dear Martins,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Delivery vs. quality
The delivery was a success. However, the construction of the item I bought was not consideted through, I think. First, there was no safe way for a cat to get down from the very upper floor. Second, one of the poles consisted of two parts with a bed in-between; the pole was so unstable, I totally remade the construction.
18 January 2024
Unprompted review
Reply from vidaXL
Cienījamā Jana M,
Paldies, ka veltījāt laiku, lai novērtētu mūsu vietni.
Atvainojamies par radušos situāciju un sagādātajām neērtībām.
Mēs sazināsimies ar jums tieši uz jūsu e-pasta adresi, lai mēs varētu jums palīdzēt.
Gaidu tavu atbildi.
Novēlam jauku dienu!
Tzveta vidaXL
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana
Problems with VAT returns
The product was ordered to a Latvian company, a VAT payer. The VAT paid has still not been returned within 2 months.
24 October 2023
Unprompted review
Reply from vidaXL
Dear Ilga Kalēja,
Thank you for giving us your feedback.
We would like to inform you that we will resolve this issue as soon as possible and will contact you at your personal email address.
Thank you for the understanding.
Tzveta vidaXL
Return of goods was wiht littl misunderstanding
Everything was consumed
31 October 2023
Unprompted review
Reply from vidaXL
Dear customer,
We can’t thank you enough for the kind words about our service.
Your review means a lot to us and lets us know we’re on the right track.
Looking forward to seeing you again soon and thanks again!
Kind regards,
Josefine
Reply from vidaXL
Dear customer,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,
Josefine
terrible quality of goods
9 October 2023
Unprompted review
Reply from vidaXL
Dear Viktorija Bakaja,
Thank you for giving us your feedback on the product you ordered and we apologize that you received an item that did not meet your expectations.
We would like to inform you that we will resolve this issue as soon as possible and will contact you.
Thanks for understanding.
Tzveta vidaXL
It is nice product and it did arrived…
It is nice product and it did arrived unexpectedly fast.
26 August 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Josefine
one of the two shelves has a defect on…
Received the product quickly, support responds promptly, problem was solved
8 August 2023
Unprompted review
Reply from vidaXL
Cienījamā Kanzasa!
Paldies, ka veltījāt laiku mūsu vietnes novērtēšanai.
Mēs patiesi atvainojamies par sagādātajām neērtībām.
Mēs sazinājāmies ar jums pa jūsu personīgo e-pastu, gaidīsim jūsu atbildi.
Novēlam jauku dienu!
Tzveta vidaXL
Received missing parts for blind
All is great! The company contacted me about the missing parts for the blind and offered to send them to me. I received the missing parts today.
Thank you very much!
9 August 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Louise
Fast and no delivery cost!
I do like product range, descriptions and fast delivery. Keep improving!
13 July 2023
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Louise
Real size of the product is smaller than expected by the photo.
The quality of the product is good, but the actual size does not match the expected.
6 July 2023
Unprompted review
Reply from vidaXL
Cienījamā Tatjana,
Paldies, ka sniedzāt mums savu viedokli par pasūtīto pulksteni, un atvainojamies, ka saņēmāt preci, kas neatbilst jūsu cerībām.
Vēlamies Jūs informēt, ka šo problēmu atrisināsim pēc iespējas ātrāk un sazināsimies ar Jums.
Paldies par sapratni.
Aleksandra vidaXL
Good quality of blinds
Good quality of blinds, quick delivery time. I’m satisfied😀
14 July 2023
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Louise
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Louise
Qualitative product in good price 👌🏻
Qualitative product in good price 👌🏻. Fast sheeping.
7 June 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Louise
Excellent service
Excellent service! Fast shipping! Item as described! Many thanks!
19 June 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for sharing your review!
Your happiness is the most important to us.
Please do not hesitate to contact us if you have any further questions as we will be happy to assist you.
Wish you have a very pleasant day.
Kind regards,
Louise
Horrible quality product.
Horrible quality product.
Edit: After communicating with customer service I received partial refund, because I did not want to send item back (too much hassle). In over all, customer service was good, but ordered item was not.
Original review: I ordered table and it's so low quality, with damaged and glued parts (visible glue, which made it even worse). Delivery was OK, but the product - I wish I did not spent this money. I will not be buying anything here.
14 May 2023
Unprompted review
Reply from vidaXL
Dear Li,
We are sorry that you are not satisfied with our product.
We have contacted you at your personal e-mail address, we are looking forward to your reply so that we can help you and offer the best solution to the situation.
Thank you for your cooperation.
We wish you a nice day!
Tzveta vidaXL
The order arrived on time as promised…
The order arrived on time as promised and without delay.
14 April 2023
Unprompted review
Reply from vidaXL
Уважаемый клиент,
Мы не можем отблагодарить вас за добрые слова о нашем сервисе.
Ваш отзыв много значит для нас и дает нам понять, что мы на правильном пути.
Ждем вас снова в ближайшее время и еще раз спасибо!
С уважением,
Jeana
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