I’ve been using vidIQ for over six years, and year after year it’s been solid. The SEO tools are genuinely excellent, and the ability to pull thumbnails directly from your videos is a big win. The onl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Exceptional Support – This is how customer service should be done vidIQ has set the standard for what real customer support should look like. Fast, reliable, and genuinely helpful... See more
You get a lot of tools and support for the money. VidIQ provides updated learning opportunities and how to videos that are real helpful. The tools are great, offering AI, topics, keywords, script wr... See more
I had an issue with an unintentional annual charge that I only noticed after it was processed. I hadn’t actively used the service and hadn’t logged in for quite some time. What I really apprecia... See more
Company details
Written by the company
Our mission is to empower every video creator with the insights and inspiration they need to grow. That’s why we’re obsessed with providing an intelligent mix of technological and human expertise that boosts your productivity and gets you more views. Whatever your next challenge, we’ll shine a light on the way forward.
Contact info
548 Market Street #70172, 94104, San Francisco, United States
- 888-998-VIDIQ (8434)
- support@vidiq.com
- vidiq.com
4.1
Great
1K reviews
Hasn’t replied to negative reviews
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Reply from vidIQ
Hello Paras,
Thank you for your feedback! We're glad to hear that your issue was resolved. If you need any further assistance, we're here to help.
Best Regards,
The vidIQ Team
Utmost wonderful service
Utmost wonderful service! Bridget is very kind and patient. Great company representation and asset to VIDIQ she is.
1 July 2024
Reply from vidIQ
Hello Jacqueline,
Thank you for your wonderful feedback! We're thrilled to hear that Bridget provided you with such kind and patient service. She's indeed a valuable asset to our team, and we're glad she made your experience great.
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello,
Thank you for sharing your experience! We're glad to hear you've found vidIQ useful, even after five years. We appreciate your continued support!
Best Regards,
The vidIQ Team
Excellent customer service
Prompt response, above and beyond problem resolution and most importantly Excelkent customer service!!!
30 June 2024
Reply from vidIQ
Hello Selvin,
Thank you for your fantastic review! We're so pleased to hear that you received excellent customer service and that we could go above and beyond to resolve your issue. Your kind words mean a lot to us!
Best Regards,
The vidIQ Team
The person helping me - knowledgeable and helpful
The person helping me understood the problem straight away and didn't hesitate to give me good options on how to resolve it. I had two accounts by mistake, having trialled VidIQ under a different email address to the one I use for my channel.
All I said to them was that it looks like I'm being billed twice and they knew exactly what I meant and asked which one I want to keep.
After telling them which one and that I never really used the other outside the trial they blew me away by offering to credit the amount billed under the unused account. I didn't even ask for it but it was what I was hoping for. Then to top it off they added a discount to my sub for the next couple of months!
I'm blown away by how quickly it was resolved, how knowledgeable the assistance was and that I didn't have to justify anything to them, I was fully expecting arguments or being handballed between different departments like I did talking to my ISP recently.
Absolutely no hesitation in giving 5 stars.
30 June 2024
Reply from vidIQ
Hello Blu Dragon,
Thank you so much for your amazing feedback! We're delighted to hear that our team was able to resolve your issue quickly and exceeded your expectations. Your satisfaction is our top priority, and we're thrilled you had such a positive experience. We truly appreciate your 5-star rating!
Best Regards,
The vidIQ Team
Roberta was very paitent in helping me…
Roberta was very paitent in helping me resolve my issue and I am very happy with the service . Thabks very much for your time and help
30 June 2024
Reply from vidIQ
Hello Amit,
Thank you so much for your kind words! We're thrilled to hear that Roberta was able to assist you and that you're happy with the service. We appreciate your support!
Best Regards,
The vidIQ Team
my experience
the app was very good I just didn't want to have my account linked to it anymore because of emails. but overall the app is a very good app.
28 June 2024
Reply from vidIQ
Hello Zanora,
Thank you for sharing your experience! We're glad to hear you found the app very good. If you ever decide to reconnect, we're here to help. Your feedback is truly appreciated.
Best Regards,
The vidIQ Team
Reply from vidIQ
Hey Zack,
Thank you so much for your kind words! We're glad to hear that you had a great experience with our support team.
Best Regards,
The vidIQ Team
Very helpful support on a billing issue.
27 June 2024
Reply from vidIQ
Hey Lisa,
Thanks for your feedback! We're happy to hear that our support team could help with your billing issue.
Best Regards,
The vidIQ Team
Great Experience.!
27 June 2024
Reply from vidIQ
Hello,
Thank you for sharing your feedback! We're delighted to hear you had a great experience.
Best Regards,
The vidIQ Team
vidIQ is essential for the growth of ANY Youtube Channel
vidIQ is essential for the growth of ANY youtube channel. The SEO keywords and thumbnail creations are essential to a channel's successful look and feel. The support and help you receive is exceptional. I'm very thankful to be a loyal subscriber!
23 June 2024
Reply from vidIQ
Hey Victoria,
Thank you so much for your wonderful feedback! We're thrilled to hear that you find vidIQ essential for your YouTube channel's growth. We're glad our SEO keywords, thumbnail creation tools, and support team have been helpful for you.
Best Regards,
The vidIQ Team
VidIQ quickly fixed my issue
VidIQ quickly fixed my issue. I am very impressed with that. It was a document link sent in an email that lacked permissions for me to view. I brought it to VidIQ's attention and advised my coach (Aiden) of the issue. Very soon after that - less than an hour - it was fixed. Many thanks!
27 June 2024
Reply from vidIQ
Hello Kevin,
Thank you for your feedback! We're delighted to hear that we could resolve your issue quickly. It's great to know that Aiden and our team could assist you promptly.
Best Regards,
The vidIQ Team
very nice service.
27 June 2024
Reply from vidIQ
Hey there,
Thanks for your feedback! We're glad to hear you enjoyed our service.
Best Regards,
The vidIQ Team
I was really upset with the situation
I was distraught with the situation, but the staff member kept his cool.
Extraordinary. I was not on my best behavior. He was courteous and professional during the entire time.
25 June 2024
Reply from vidIQ
Hey there,
Thank you for sharing your experience. We're sorry to hear about the initial frustration but are glad our staff member could assist you professionally and courteously.
Best Regards,
The vidIQ Team
The quick resonse.
26 June 2024
Reply from vidIQ
Hello,
Thank you for your feedback! We're pleased to hear you appreciated our quick response.
Best Regards,
The vidIQ Team
fast response and totally presented…
fast response and totally presented herself life she cared about us getting started! love support like this!
Almost like the old days when business was eye-to-eye!
Thanks, again! Bridget!
24 June 2024
Reply from vidIQ
Hey there,
Thank you for the wonderful feedback! We're happy to hear that Bridget provided such caring and attentive support. It's great to know our service reminded you of the good old days of personal business interactions.
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello,
Thank you for your kind words! We're delighted to hear you had an excellent experience with our customer service.
Best Regards,
The vidIQ Team
It was quick turnaround and the issue…
It was quick turnaround and the issue were resolved straight away.
24 June 2024
Reply from vidIQ
Hello,
Thank you for your feedback! We're happy to hear that your issue was resolved quickly and efficiently.
Best Regards,
The vidIQ Team
Quick response and concern.
Quick response and concern that I got a good resource to answer my question.
21 June 2024
Reply from vidIQ
Hey there,
Thank you for your feedback! We're pleased to hear that you appreciated our quick response and the effort to provide you with a good resource.
Best Regards,
The vidIQ Team
I have been using it for five years now…
I have been using it for five years now and I find it very easy to use and very enjoyable to use.Thank you. But it costs too much for me.
22 June 2024
Reply from vidIQ
Hello,
Thank you for being a loyal user for the past five years! We're glad to hear that you find our platform easy and enjoyable to use. We understand your concern about the cost and appreciate your feedback.
Best Regards,
The vidIQ Team
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