I’ve been using vidIQ for over six years, and year after year it’s been solid. The SEO tools are genuinely excellent, and the ability to pull thumbnails directly from your videos is a big win. The onl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Exceptional Support – This is how customer service should be done vidIQ has set the standard for what real customer support should look like. Fast, reliable, and genuinely helpful... See more
You get a lot of tools and support for the money. VidIQ provides updated learning opportunities and how to videos that are real helpful. The tools are great, offering AI, topics, keywords, script wr... See more
I had an issue with an unintentional annual charge that I only noticed after it was processed. I hadn’t actively used the service and hadn’t logged in for quite some time. What I really apprecia... See more
Company details
Written by the company
Our mission is to empower every video creator with the insights and inspiration they need to grow. That’s why we’re obsessed with providing an intelligent mix of technological and human expertise that boosts your productivity and gets you more views. Whatever your next challenge, we’ll shine a light on the way forward.
Contact info
548 Market Street #70172, 94104, San Francisco, United States
- 888-998-VIDIQ (8434)
- support@vidiq.com
- vidiq.com
4.1
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Support and Service from VidIQ
I had a fantastic experience with VidIQ support. The team was prompt, helpful, and went above and beyond to address my query. Special thanks to Oleksandr for providing clear guidance and ensuring my needs were met. The level of service exceeded my expectations, and I couldn't be happier with the support provided.
10 July 2024
Reply from vidIQ
Hey there,
Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience with our support team. It's great to know that Oleksandr provided clear guidance and went above and beyond to meet your needs. Your satisfaction is our top priority, and we're so glad we could exceed your expectations!
Best Regards,
The vidIQ Team
Woman named Roberta was very helpful…
Woman named Roberta was very helpful and understanding. Great job.
10 July 2024
Reply from vidIQ
Hey there,
Thank you for your kind feedback! We're so glad to hear that Roberta was helpful and understanding. We'll be sure to share your compliments with her. Great job indeed!
Best Regards,
The vidIQ Team
Very quick response and overall expert…
Very quick response and overall expert advice! Thanks!
9 July 2024
Reply from vidIQ
Hello Patti,
Thank you for your kind words! We're delighted to hear that you received a quick response and expert advice. Your satisfaction is our priority, and we appreciate your feedback!
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello Sheharam,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you always have a 5-star experience with vidIQ. Your support means the world to us, and we're so glad you love it!
Best Regards,
The vidIQ Team
The issue was solved information given…
The issue was solved information given and I'm happy
8 July 2024
Reply from vidIQ
Hello Mark,
Thank you for your feedback! We're glad to hear that your issue was resolved and that you're happy with the information provided. We're always here to help!
Best Regards,
The vidIQ Team
Quick chat care that works!
I had an issue in adding a second channel to my dashboard and thought it would take hours to get fixed but the agent walked me through in a matter of less than10 minutes and I was set!
8 July 2024
Reply from vidIQ
Hello Stacy,
Thank you for sharing your experience! We're so glad to hear that our support team was able to resolve your issue quickly and efficiently. It's great to know that you were up and running in less than 10 minutes. Your feedback is much appreciated!
Best Regards,
The vidIQ Team
Bad company do not recommend
Bad company do not recommend, their policies are a scam
8 July 2024
Unprompted review
vidIQ and the support members are the best tool and support staff I have ever had…
vidIQ and the support members are really great! The support is super fast. Within some minutes I get an answer, which is really helpful. The vidIQ tools are super helpful for my YouTube channels Kids Edu and Party Food Ideas. The best tool I have ever had! Thank you vidIQ!
8 July 2024
Reply from vidIQ
Hello Martina,
Thank you so much for your wonderful feedback! We're thrilled to hear that vidIQ and our support team have been the best tools and support you've experienced. It's fantastic to know that our tools are making a difference for your YouTube channels. Your satisfaction is our top priority, and we truly appreciate your kind words!
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello David,
Thank you for your feedback! We're glad to hear that our team was quick to reply with accurate information. Your satisfaction is our priority, and we appreciate your kind words.
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello Douglas,
Thank you for your excitement and positive feedback! We're thrilled to hear you found vidIQ awesome to use, and we can't wait for you to sign up. We're here to support you on your journey!
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello Arora,
Thank you for your feedback! We're glad to hear you had a great experience with the vidIQ team. We appreciate your support!
Best Regards,
The vidIQ Team
Rookie Tuber
It helped me understand many things regarding youtube. I am learning many things. I improved a lot.
Thank you vidqi
7 July 2024
Reply from vidIQ
Hello Rookey,
Thank you for sharing your experience! We're thrilled to hear that vidIQ has helped you learn and improve on your YouTube journey. We're here to support you every step of the way. Keep up the great work!
Best Regards,
The vidIQ Team
Great Value
I think the data and info is very useful and put together in a user-friendly way - great value!
7 July 2024
Reply from vidIQ
Hello Carol,
Thank you for your kind words! We're delighted to hear that you find our data and information useful and user-friendly. We're committed to providing great value to our users, and your feedback is much appreciated.
Best Regards,
The vidIQ Team
Paying attention to the opinions of the…
Paying attention to the opinions of the content creator and continuous development and their customer support .
4 July 2024
Reply from vidIQ
Hello Wael,
Thank you for your thoughtful feedback! We're glad to hear that you appreciate our attention to our creators' opinions and commitment to continuous development and customer support. Your satisfaction is our priority.
Best Regards,
The vidIQ Team
VidIQ has become an indispensable tool…
VidIQ has become an indispensable tool for my YouTube strategy. It's helped me grow my audience, improve my content, and increase my engagement rates. Highly recommended for any serious YouTuber looking to take their channel to the next level!
3 July 2024
Reply from vidIQ
Hey there,
Thank you for your incredible feedback! We're thrilled to hear that vidIQ has become an indispensable part of your YouTube strategy and has helped you grow your audience and improve your content. Your recommendation means the world to us!
Best Regards,
The vidIQ Team
Reply from vidIQ
Hey there,
Thank you for your wonderful feedback! We're delighted to hear that you received extremely great customer service. Your satisfaction is our top priority!
Best Regards,
The vidIQ Team
The staff is very patient and helpful.
4 July 2024
Reply from vidIQ
Hello Elsa,
Thank you for your kind words! We're so pleased to hear that our staff was patient and helpful. Your feedback means a lot to us.
Best Regards,
The vidIQ Team
It is really helpful if you have a…
It is really helpful if you have a YouTube channel I have been experiencing a little technical difficulty with the app but they have been great to work with
1 July 2024
Reply from vidIQ
Hello Mike,
Thank you for your feedback! We're glad to hear that vidIQ has been helpful for your YouTube channel. We appreciate your patience with the technical difficulties and are happy to hear that our team has been great to work with.
Best Regards,
The vidIQ Team
Reply from vidIQ
Hello Michael,
Thank you for your feedback! We're happy to hear that our support team was able to help you with your case. We appreciate your support!
Best Regards,
The vidIQ Team
Love it i recommend to all
3 July 2024
Reply from vidIQ
Hello Tops,
Thank you for your kind words! We're thrilled to hear you love vidIQ and appreciate your recommendation. Your support means a lot to us!
Best Regards,
The vidIQ Team
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