Vintage Club UK Reviews 

1,308
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 712 reviews, most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding severe delivery delays, noting that orders often took many weeks or even months to arrive from overseas without proper tracking updates. People also noted major issues with customer support, stating that emails constantly went unanswered and getting promised refunds after returning damaged items was extremely difficult. Some reviewers were happy with the quick delivery and good quality of specific clothing items received as gifts. A few buyers also mentioned an easy ordering process and found a fantastic array of nice garments that completely met their expectations.

What people talk about most

Product

Clients share ambiguous opinions on product. Some reviewers highlight positive experiences, praising the... See more

Order

Customers had negative experiences with order fulfillment, highlighting long delays and missing items.... See more

Quality

Customers consistently note negative experiences with quality, highlighting that items often arrive stained,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration over prolonged delays... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over severe delays and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Advertised mystery boxes are a scam. 3 different boxes A, B and C should contain either 3, 5 or 8 items but even ordering 2 DIFFERENT boxes at the same time will only give you 6 items instead of at... See more

Rated 2 out of 5 stars

Arrived promptly but discoloured white and dirty around the neck. Looks overworn and grubby. Very disappointing as a gift for my grandson.

Rated 1 out of 5 stars

Wouldn't even give it a one star. Think before you buy from this diabolical company. I ordered a hoodie stated womens size 8-10 received a small child's age 8 years. Emailed customer service on how to... See more


Company details

  1. Vintage Clothing Shop

Written by the company

Vintage Club UK is one of Europe's biggest online vintage clothing stores. They offer high-end designer brands and statement fashion pieces at affordable prices. You can find a wide range of clothing, including vintage sweaters, mystery boxes, and rework collections


Contact info

2.1

Poor

TrustScore 2 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(1,308)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful company

Awful company. Avoid. Ordered 25th of Feb. Nothing since. Got a reply on Insta, now they're ignoring me. Sent multiple emails. I just want a refund now as clearly not getting the jacket. Having to go through my credit card company to get the money back. Clearly a scam

25 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a month ago

I ordered a month ago. It said 7-10 day delivery & I still haven’t received it. I’ve emailed, I’ve sent Instagram DMs, I’ve left comments on Instagram, I’ve heard nothing back.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful! DO NOT BUY!!

Absolutely terrible company. Clothing was not anywhere near the quality shown in the picture. Items were missing, including the free Carhartt piece. They will not help me exchange items as they do not give refunds on the mystery box. My consumer rights have been infringed. This was a gift for my partner and I was mortified when I opened this disappointing box. DO NOT BUY!!

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst company i have ever dealt with

Worst company i have ever dealt with, despite proof of return in Nov after at least an 8 week wait for delvery , no refund and and now dont even bother replying to my emails and tbh they have won as I cant be arsed any more

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves . I sent the top back as a return but they haven’t returned my refund and they are not responding. Do not purchase from them

17 March 2026
Unprompted review
Rated 1 out of 5 stars

I recieved a broken jacket, and they never send new. Only Lie after lie

I recieved a broken jacket. It was tore.

I sent them email after email.

3 times they answered me that it was ok, they were gonna give me store credit for a new one. And them silence! Not more answer.
3 times in the 3 months ive waited this has happened. Both via email and via Instagram DM’s

This is a scam page! I Will not stop this nagging until they give me a new jacket, and something for time waited.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Dirty clothes received in mystery box…

Dirty clothes received in mystery box and refused a refund due to T&Cs. Sent box back for a replacement, which was never received. My last 5 emails have not been responded to. I would avoid like the plague and go and pick up a few bits from the charity shop for a quarter of the price. Disgusting company.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! I’ve spent £200+ on items. And a month later I’ve still not received my items, and to add to that they are refusing to reply to me via email and Instagram when I’ve asked “where’s my order”
AVOID!!

14 March 2026
Unprompted review
Rated 1 out of 5 stars

NO JERSEY AFTER OVER 3 WEEKS.

Placed an order for the 1990 retro Colombia shirt over 3 weeks ago, they said it was despatched on Feb 23rd but it hasn't because they haven't even got tracking up, paid by Clearpay so should get my money back, reading other people's posts on here they look like a company to avoid in the future.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

DON'T ORDER FROM THESE SCAMMERS

DON'T ORDER FROM THESE SCAMMERS. I was sent a hoodie that looked as if someone had been doing mechanical work and then rubbing their dirty hands on it! The returns policy is questionable and gave me concerns that I would never get my money back - which is exactly what has happened.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful. Avoid!!!!

If you actually want to receive the items you pay for, do not shop here.
I placed an order for a shirt on 24/02, specifically relying on the "10 business days" delivery timeframe clearly advertised on their website. That deadline came and went with absolutely zero proactive communication from the company.
When I finally had to chase them down myself for an update, I was fobbed off with a useless, copy-paste email template claiming they were "checking with the warehouse." No actual update, no guaranteed dispatch date, and zero accountability for missing their own delivery promises.
It is completely unacceptable to take a customer's money, fail to deliver the product, and then hide behind generic customer service scripts. I have demanded a full refund if they cannot provide a concrete update within 24 hours.
Save yourself the frustration and spend your money with a business that actually ships their products on time.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Order dispatched/not received. AVOID

Order dispatched, items missing. When queried where missing item was, was advised it would come from a different warehouse, this was 5 weeks ago. Then get an email saying item shipped and another email from a Chinese seller asking for payment for the football shirt. WHAT? Customer service is non-existent. Absolutely shocking!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Ordered an item more than 2 weeks ago. Been sat at waiting dispatch for over a week. They don’t respond to any emails to customer services. No phone number to contact them.
Do not order from these people.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Crooks

They a bunch of crooks . I got an e mail from the dispatch company they use asking for a second payment, basically holding my goods for ransom. This is one hundred per cent a fraud .Please don't order anything from these people

11 March 2026
Unprompted review

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