VIPCars.com Reviews 

76,118
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 5,882 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process for its ease, speed, and straightforward nature. Many people highlight the efficient and user-friendly website, contributing to a positive overall experience. Reviewers often find the prices competitive and appreciate the value offered, with excellent support and quick, professional responses. Conversely, some customers noted issues with pricing clarity, encountering unexpected additional charges at pickup or last-minute booking cancellations. Some reviewers were not happy with customer service, citing unhelpful responses or a lack of support when problems arose with rental companies.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, highlighting its ease and simplicity, with... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the booking process, website, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising competitive pricing and ease of... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting terrible... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more

Company replied

Rated 4 out of 5 stars

price fluctuates every time you log on. Classic travel company tactic. Still came out cheapest though in all categories so can't complain too much. Shame to miss the initial price!

Company replied

Rated 5 out of 5 stars

Great service. Picked up quickly after arrival. Pick up location a couple of minutes from the airport. Lovely red Fiat 500 in excellent condition and very clean. Easy return process. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I've used VIPCARS now on multiple occasions. I really appreciate the ease and simplicity of the website and the booking process its not clunky awkward or even really forces you to jump through too ma... See more

Company replied


Company details

  1. Car rental company

Written by the company

Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!

About www.vipcars.com

Written by the company

Trusted by thousands of customers
VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
Big Brands
We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!

Big Brands

We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

76k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(76,118)

10,090 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Picked up quickly after arrival. Pick up location a couple of minutes from the airport. Lovely red Fiat 500 in excellent condition and very clean. Easy return process. Highly recommend King’s if visiting Corfu.

11 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Paul M, Billericay,

Thank you so much for sharing your wonderful feedback! We are thrilled to know you had such a positive and seamless experience with our service during your visit to Corfu. We truly appreciate your high recommendation.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

The operator was really nice and…

The operator was really nice and helpful! Campany reccomended! 👌

19 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Gergo Csele,

Thank you for your wonderful feedback! We are delighted to hear you had such a positive experience with our team and appreciate your kind recommendation.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 4 out of 5 stars
VIPCars.com logo

Reply from VIPCars.com

Dear Cengiz Ulman,

Thank you for your valuable feedback! We're so pleased to hear that you had such a dependable experience with our rental process. We appreciate your business and look forward to serving you again.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

easy booking and clear information for…

easy booking and clear information for rental process. thank you for making interface easy for customer

19 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Man from Karsiyaka,

Thank you so much for your wonderful feedback! We're delighted to know you found our booking process straightforward and the information helpful. Your positive experience is truly important to us.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Noktautos in Rabat were great

Noktautos in Rabat were great, friendly and efficient car hire. The car was new and well equipped, easy pick up and drop off. Highly recommended!

18 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Mark Cartner,

Thank you so much for sharing your wonderful feedback! We are delighted to hear you had such a friendly, efficient, and smooth experience with Noktautos in Rabat, enjoying a new and well-equipped car. We truly appreciate your high recommendation and look forward to welcoming you back again soon.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Great quick easy service and reasonable…

Great quick easy service and reasonable cost

19 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Mr Kevin Hayes-Heath,

Thank you so much for your fantastic feedback! We are thrilled to hear you had such a positive experience with our service and found our costs reasonable. We truly appreciate your kind words.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Great

Easy usable website

19 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Johal Aman,

Thank you for your valuable feedback! We're delighted to hear you found our website user-friendly. We strive to provide a seamless experience and appreciate you taking the time to share your positive comments.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Yes the booking process was straight…

Yes the booking process was straight forward

19 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Alan Blaney,

Thank you for sharing your positive feedback! We're so pleased to hear that you found our booking process straightforward to use. We appreciate you choosing VIPCars.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars
VIPCars.com logo

Reply from VIPCars.com

Dear Ragan Veit,

Thank you so much for your wonderful feedback! We are delighted to hear you found the booking process so simple and enjoyable. We appreciate you choosing VIPCars and look forward to assisting you again soon.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

i always pick the car from this…

i always pick the car from this supplier,
and always satisfied

19 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear ניר זיסוסר,

Thank you for your fantastic feedback and for consistently choosing us for your car rental needs. We are so pleased to hear you are always satisfied with your experience!

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Met at the airport with the friendliest…

Met at the airport with the friendliest staff. The vehicle and whole experience was quick and easy.

27 June 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Darren Beach,

Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed a smooth and welcoming experience with our team from the moment you arrived.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Booking is easy and smooth via vipcars

Booking is easy and smooth via vipcars, everything is very well explained,no hidden costs

17 June 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Martina Baljak,

Thank you for your fantastic feedback! We're so pleased to hear you found our booking process straightforward and appreciated the clarity and transparency in our services. Your positive experience is truly important to us.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Good prices

18 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Customer,

Thank you so much for your positive feedback! We're thrilled to hear you appreciate our pricing. We look forward to serving you again soon.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 4 out of 5 stars

EASY TO BOOK

18 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Peter,

Thank you for your kind feedback! We're delighted to know you found our booking process easy to use. We appreciate you choosing VIPCars and hope to assist you again soon.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

superb

that's amazing very easy and cheap

18 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Mehmet Ali Uzuntok,

Thank you for your fantastic feedback! We are delighted to hear you found our service so easy to use and affordable. We truly appreciate your words and look forward to assisting you again.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Everything was perfect!

8 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Akis,

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that everything was perfect with your experience. We appreciate you choosing VIPCars.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 1 out of 5 stars

Useless company

Useless company - claimed to have made a reservation and then it was 'unavailable' at the last minute. Increased costs and a total waste of time. Do not muse this company as service is terrible - I

18 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear David,

We sincerely apologize for the inconvenience you experienced and truly regret that your experience with the chosen supplier did not meet your expectations.

Please be assured that our team thoroughly reviewed the matter on your behalf and has already reached out to you with the necessary support and a suitable resolution. While we understand that this may not change your experience, we hope it reflects our commitment to addressing your concerns as fairly as possible.

Your feedback is extremely important to us and has been shared internally, as well as with the supplier, to help improve future customer experiences.

Thank you for your patience and understanding.

Best Regards,

Namrita
Customer Experience Manager, VIPCars.com

Rated 4 out of 5 stars

Regarding Payment Method

Regarding Payment Method, I suggest there should be iDEAL and Debit Card as well.

18 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear I.H. Kim,

Thank you for your valuable suggestion regarding the inclusion of iDEAL and Debit Card as payment methods. We truly appreciate your feedback as we continuously strive to enhance our services.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 4 out of 5 stars

Easy booking

Easy booking

18 July 2026
VIPCars.com logo

Reply from VIPCars.com

Dear Mr Steve Anderson,

Thank you for your valuable feedback! We're delighted to hear that you had a positive booking experience with us.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

Rated 5 out of 5 stars

Amazing service

Amazing service

18 July 2026
Unprompted review
VIPCars.com logo

Reply from VIPCars.com

Dear Sabir Uddin,

Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with our service. We appreciate you choosing VIPCars.

Best Regards,
Namrita
Customer Experience Manager – VIPCars

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