The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
price fluctuates every time you log on. Classic travel company tactic. Still came out cheapest though in all categories so can't complain too much. Shame to miss the initial price!
Company replied
Great service. Picked up quickly after arrival. Pick up location a couple of minutes from the airport. Lovely red Fiat 500 in excellent condition and very clean. Easy return process. Highly recommend... See more
Company replied
I've used VIPCARS now on multiple occasions. I really appreciate the ease and simplicity of the website and the booking process its not clunky awkward or even really forces you to jump through too ma... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
76k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Currency choice disregarded
I selected euros as my currency. You indicated an initial payment was to be paid, 4.99 euros. I paid with a card from my Portuguese (euros) bank account, but the transaction has appeared on that account as a GBP amount (£4.25) which has been converted back to 5.01 euros. I'm not bothered about the 2 cents, but if I get any charges for a foreign currency transaction, I will expect you to refund me.
21 July 2026
Reply from VIPCars.com
Dear Dave Parsons,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team is looking into this matter. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Dear Eric Berthaud
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Namrita
Customer Experience Manager, VIPCars.com
VIP Cars is by far the best car rental…
VIP Cars is by far the best car rental booking platform I have used in Europe and Turkey. Their prices are competitive, the booking process is simple, and their customer service is truly outstanding.
What impressed me the most was their excellent support. Whenever I had a question or faced an issue, their team responded quickly and professionally, making the whole experience stress-free.
I highly recommend VIP Cars to anyone looking for a reliable and trustworthy car rental service. I will definitely continue using them for my future trips.
22 July 2025
Unprompted review
Reply from VIPCars.com
Dear Abdullah,
Thank you for your incredibly kind review! We're delighted to hear that you found our booking platform, pricing, and especially our customer service truly outstanding and stress-free for your travels. We truly appreciate your recommendation and look forward to assisting you with many more trips!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
All rental cars are already insured
All rental cars are already insured, yet you charge extra for "fully comprehensive" cover on top of the rental price. By the time you've added all the extras, renting an ordinary car costs around £47 per day. At that price, what's the point of renting a car? I can take taxis everywhere and still spend less. Instead of making car hire affordable and convenient, your pricing makes it completely pointless.
21 July 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
We sincerely apologize for the experience you had and regret any inconvenience caused.
Could you please share your booking details with us so we can look into the matter and assist you further? We kindly request you to reach out to us at support@vipcars.com, and our team will be happy to investigate the issue and provide the necessary support.
We look forward to helping you resolve this.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear NK,
Thank you for your wonderful feedback! We're so pleased to hear you found our service easy, simple, and affordable. We appreciate you choosing VIPCars!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Adelbert Gray,
Thank you for your valuable feedback! We're so pleased to hear that our pricing was satisfactory and met your expectations.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Joan Khouzam Roberts,
Thank you for your wonderful review! We're so pleased you found our service to be both efficient and offer great value, providing you with a positive experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Hicham Salmi,
Thank you so much for your wonderful feedback regarding our service. We are thrilled to hear you had an excellent experience with VIPCars and truly appreciate you taking the time to share your thoughts.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
VIP value
I have generally found that the price that I get from VIP is lower than anything else that I can find. @ times I have had a minor issue and VIP has been able to resolve it immediately. I am extremely pleased with the value that I receive from VIP.
21 July 2026
Unprompted review
Reply from VIPCars.com
Dear Dennis,
Thank you for your fantastic feedback! We are delighted to hear you consistently find great value with us and appreciate our team's efficient support. We look forward to continuing to provide you with excellent service.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Helpful customer service
21 July 2026
Unprompted review
Reply from VIPCars.com
Dear Marek Michnar,
Thank you for your wonderful feedback! We're so pleased to hear that you found our customer service helpful. We appreciate you taking the time to share your positive experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Carlos Alberto Lobo Saa,
Thank you so much for your positive feedback! We are delighted to know you had such an efficient and effortless experience with VIPCars. We appreciate you choosing us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
ok super cool
21 July 2026
Reply from VIPCars.com
Dear Laurent Giol,
Thank you so much for your wonderful feedback! We're delighted to hear you had such a positive experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking process and price
21 July 2026
Reply from VIPCars.com
Dear J Tyson,
Thank you for sharing your feedback regarding the booking process and price. We value your input as we continuously strive to enhance the VIPCars experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
This company is a SCAM.
This company is a SCAM.
They advertise very low rental prices to attract customers, but once you arrive at the rental desk, you’re hit with unexpected charges that make the final cost several times higher than the original booking.
My rental was confirmed for approximately USD 400 through VIP Cars. However, when I went to collect the vehicle, the rental company refused to honor that price and demanded over USD 1,600 after adding mandatory fees and charges that were never made clear during the booking process.
This is a classic bait-and-switch tactic. The advertised price is misleading, and customers only discover the real cost after they have committed to the booking and are standing at the rental counter.
I strongly advise everyone to avoid booking through VIP Cars. My experience was extremely disappointing, and I would never use their service again.
17 July 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
We sincerely apologize for the experience you had and regret any inconvenience caused.
Could you please share your booking details with us so we can look into the matter and assist you further? We kindly request you to reach out to us at support@vipcars.com, and our team will be happy to investigate the issue and provide the necessary support.
We look forward to helping you resolve this.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Simply fast and very straight
It's very good to get simple and fast service like this company
21 July 2026
Reply from VIPCars.com
Dear Munir Khan,
Thank you so much for your kind words! We are thrilled to know you appreciate the quality and efficiency of our service. Your satisfaction is our top priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Huthaifa Alhashim,
Thank you so much for your fantastic feedback! We're delighted to know you had such a positive experience with us. We appreciate your kind words and look forward to assisting you again in the future.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I reserved a 6 seats car in Tirana with…
I reserved a 6 seats car in Tirana with VIP CARS. The supplier was RENTAL2B. The day after we collected the car, we changed it because there was a signal on showing a problem to the engine. There's no matter. The problem is that the second car (16 years old) has got the green card expired, so our previous trip (Albania, Montenegro, Croatia, Bosnia) has got broken a half because we also would liked to go to Croatia and Bosnia but we had stopped at the border. We passed our holiday only in Montenegro and Albania and we missed the two Countries mentioned above.
Once we was at the border I phoned to RENTAL2B in order the send us a picture of the new green card but they said it was no possible...............
I wish to suggest VIPCARS to value better their suppliers. I don't know if the next time I will rent a car I will do it through VIP CARS.
2 July 2026
Unprompted review
Reply from VIPCars.com
Dear Marco Taddei,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team is looking into this matter. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy booking
It was easy to select and reserve a car. They even called me prior to the booking to check if I had any queries and were able to answer all my questions.
21 July 2026
Reply from VIPCars.com
Dear Antonio Belli,
Thank you so much for your wonderful feedback! We're thrilled to hear you found our selection and reservation process easy and that our team provided helpful support for all your queries. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Emma,
Thank you for your feedback! We're delighted to know you had an easy booking experience with us. We appreciate your words and look forward to serving you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I have never ever seen such an awful…
I have never ever seen such an awful customer service. If you have any problem with "rent a car" company, they don't help you. Also customer service employees are not good about speaking english. You need to spend more time to explain your issue. Sometimes even if you get a confirmation from vipcars and "rent a car" company both, you may not get the car because of availability. They show fake availability on website to take your money and you need to spend a few hours to explain your issue on the phone. If you get refund in a few weeks, you are the luckiest person.
20 July 2026
Unprompted review
Reply from VIPCars.com
Dear Anıl Gündoğdu,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team has already reached out to you regarding the matter. Your feedback is extremely important to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy and fast
21 July 2026
Reply from VIPCars.com
Dear Rui,
Thank you for your wonderful feedback! We're thrilled to know you found our service efficient and straightforward.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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