vipgateway.co.uk Reviews 

4,884
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,884)

1,638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alyssa has been great in helping me…

Alyssa has been great in helping me finance my new car, the price was the best i have seen and the service was excellent.

Everything was very well explained and im looking to forward to taking delivery.

Thanks again.

Jim.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Have to say that Alyssa at VIP has been…

Have to say that Alyssa at VIP has been excellent in helping get my deal sorted, very friendly , helpful and responsive to my many messages!
Waiting on the aftersales team now to arrange my delivery, fingers crossed it wont take too long!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Both Ethan and Carlos were excellent in guiding me through the process of leasing a car. They kept in touch throughout and were always available to help with any questions. Everything went without a hitch and my car arrived when promised. Great service and great prices!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Truly VIP treatment

Truly VIP treatment. Steve's service was outstanding- friendly, efficient, and made the whole experience seamless. Pleasure to deal with. 5 stars all round!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Five stars for VIP Gateway

Five stars for VIP Gateway; Bailey explained all the options clearly and helped me choose the right vehicle. The process was simple, and I can't wait for the car to arrive. I am 100% happy to recommend them.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Fully recommend VIPGateway

I have recommended VIPGateway to many friends and colleagues. The service is brilliant. Special thanks to all the team but especially Bailey Fairhurst. I cannot wait to get my new car!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

First Time Lease

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly an alternative and now just awaiting delivery. Really impressed with the service. Would recommend.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Thanks to Ethan, Josh and the Aftersales team for sorting my car lease out quickly and easily, and keeping me updated along the way
I called up to order on 4th September and my Car is being delivered to my house next week, great service

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve never had a lease before so this…

I’ve never had a lease before so this is all new to me however Shazib Latif who was the person that I was dealing with was absolutely amazing from start to finish he kept me in the loop and got me the best deal can’t wait for the delivery! Thanks Shaz will defo be using you again

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Arran came back to me quickly

Arran came back to me quickly, with every query I had sent the paperwork through immediately when asked and responded and was on top of the whole exercise all the time.excellent

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Were spam texting me non-stop

Were spam texting me non-stop, each time from a different phone number. They don't even have my correct name...

I wrote an earlier review.
They started calling me with even additional numbers, and emailing me, when I made it absolutely clear I want nothing to do with them.

Then they had my previous review removed because it "contains personal information, which isn’t allowed on Trustpilot."

I wanted to alert others so they can block these numbers, it's a shame TP allows them to remove it.

18 August 2026
Unprompted review
vipgateway.co.uk logo

Reply from vipgateway.co.uk

Hi Ran,

Thanks for the feedback and we appreciate you taking the time out.

A vehicle enquiry was made to us via a customer who has proceeded to order their new car with us.

That particular customer has confirmed they made an enquiry with us and made an error entering their phone number which we imagine is your phone number.

Our team will always respond to enquiries to assist and if you haven't made an enquiry with us, we apologise that your number was given to us.

It looks like Trust Pilot has previously removed your review given the customer error but we fully respect your wish to maintain the review.

If there's anything we can do to assist you In future, please do not hesitate to get in touch.

Our team are on hand to look after you.

Thanks again Ran.

The VIP Gateway Customer Experience Team

Rated 5 out of 5 stars

Super helpful!

Josh D has been super helpful from the outset - quick response, very patient with my numerous questions and made me feel like a VIP!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

As a ‘first time leaser’ I was a little…

As a ‘first time leaser’ I was a little apprehensive. I needn’t have been. My initial and ongoing contact was with Johnathan (Jonny) Adair. I couldn’t have wished for a better contact. Jonny responded instantly to all my queries and could not have been more helpful. I received an excellent deal and my new car is now on order. Thanks Jonny.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Great options and helpful staff

Ethan has been very helpful throughout the process from researching cars, providing various quotes to confirming the order and maintenance options. Communication has been clear and regular updates given. I found VIP Gateway the best value for money. Would recommend.

11 September 2026
Unprompted review

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