Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alyssa has been great in helping me…
Alyssa has been great in helping me finance my new car, the price was the best i have seen and the service was excellent.
Everything was very well explained and im looking to forward to taking delivery.
Thanks again.
Jim.
Have to say that Alyssa at VIP has been…
Have to say that Alyssa at VIP has been excellent in helping get my deal sorted, very friendly , helpful and responsive to my many messages!
Waiting on the aftersales team now to arrange my delivery, fingers crossed it wont take too long!
The experience was very easy and very…
The experience was very easy and very professional fantastic customer service
Thank you Danica woon
Highly Recommended
Both Ethan and Carlos were excellent in guiding me through the process of leasing a car. They kept in touch throughout and were always available to help with any questions. Everything went without a hitch and my car arrived when promised. Great service and great prices!
Truly VIP treatment
Truly VIP treatment. Steve's service was outstanding- friendly, efficient, and made the whole experience seamless. Pleasure to deal with. 5 stars all round!
Five stars for VIP Gateway
Five stars for VIP Gateway; Bailey explained all the options clearly and helped me choose the right vehicle. The process was simple, and I can't wait for the car to arrive. I am 100% happy to recommend them.
Fully recommend VIPGateway
I have recommended VIPGateway to many friends and colleagues. The service is brilliant. Special thanks to all the team but especially Bailey Fairhurst. I cannot wait to get my new car!
First Time Lease
Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly an alternative and now just awaiting delivery. Really impressed with the service. Would recommend.
Had my new car delivered yesterday.
Had my new car delivered yesterday.. absolutely thrilled with it. Thank you Steve for sorting this out for me , you have been amazing
Quick and easy
Thanks to Ethan, Josh and the Aftersales team for sorting my car lease out quickly and easily, and keeping me updated along the way
I called up to order on 4th September and my Car is being delivered to my house next week, great service
I’ve never had a lease before so this…
I’ve never had a lease before so this is all new to me however Shazib Latif who was the person that I was dealing with was absolutely amazing from start to finish he kept me in the loop and got me the best deal can’t wait for the delivery! Thanks Shaz will defo be using you again
Arran came back to me quickly
Arran came back to me quickly, with every query I had sent the paperwork through immediately when asked and responded and was on top of the whole exercise all the time.excellent
A superb service and overall…
A superb service and overall experience. Our leasing agent,Cash Burns has been fantastic. Very professional and friendly in manner. Cash has kept me updated throughout the the whole process
Were spam texting me non-stop
Were spam texting me non-stop, each time from a different phone number. They don't even have my correct name...
I wrote an earlier review.
They started calling me with even additional numbers, and emailing me, when I made it absolutely clear I want nothing to do with them.
Then they had my previous review removed because it "contains personal information, which isn’t allowed on Trustpilot."
I wanted to alert others so they can block these numbers, it's a shame TP allows them to remove it.

Reply from vipgateway.co.uk
Great service and support
Josh helped guide me through the processes- was helpful, professional and clear with his support. Great service - thank you
Super helpful!
Josh D has been super helpful from the outset - quick response, very patient with my numerous questions and made me feel like a VIP!
Great communion from Steve
Great communion from Steve! It was a super quick process and I would highly recommend!
Helpful and polite
Jonathan was extremely helpful and polite through the process, he made very easy. Would recommend and would use again.
As a ‘first time leaser’ I was a little…
As a ‘first time leaser’ I was a little apprehensive. I needn’t have been. My initial and ongoing contact was with Johnathan (Jonny) Adair. I couldn’t have wished for a better contact. Jonny responded instantly to all my queries and could not have been more helpful. I received an excellent deal and my new car is now on order. Thanks Jonny.
Great options and helpful staff
Ethan has been very helpful throughout the process from researching cars, providing various quotes to confirming the order and maintenance options. Communication has been clear and regular updates given. I found VIP Gateway the best value for money. Would recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







