Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
From the first enquiry into leasing a vehicle, I was contacted by Steve Tranter senior sales person. I have to say I was really pleasantly surprised. Steve was very professional and really listened to my requirements which sort of helped me with my decision to lease a vehicle.Steve arranged everything and explained the process to me. Once I had selected my vehicle I was passed over to the sales team. Summer McCafferty, Summer was very efficient and I have to say, she explained the whole process, her instructions regarding form filling and documentation were outstanding (even the mistakes made by myself were explained precisely) and dealt with very professionally. I would certainly recommend VIP gateway to my friends and family and would certainly recommend Steve Tranter and his sales team.
So far so good :) Joshua has been great…
So far so good :) Joshua has been great in the initial call side of things and they secured me the car I wanted for less without all the faff I’ve encountered at a main dealer. Very happy so far in the process
Danica was amazing from start to…
Danica was amazing from start to finish, was so lovely to speak to and made everything simple and easy. I have never leased before and she made the whole process easy to understand, such a straight forward process.
Very easy process
Very easy process. Lauren was very helpful and quick to respond.
Really nice service from a fantastic team…
Really nice service from a fantastic team. Helped guide me and help me with my first lease. Patrick in particular was so helpful and knowledgeable, specially as our situation was a little bit more complex than normal.
Nathan was brilliant from start to…
Nathan was brilliant from start to finish, explained everything thoroughly, credit to the company!!!
Very happy with Josh Durrant
Very happy with Josh Durrant. He was extremely courteous and helped throughout the process. Looking forward to my new car!
Johnathon sorted a great deal for me
Johnathon sorted a great deal for me. Left it late but he delivered.
Cash was truly amazing from start to…
Cash was truly amazing from start to finish, very helpful, not pushy at all which is very important when considering options. He explained all the different options clearly. Communication was fantastic and I would highly recommend Cash to help anyone find their next car. Defo an asset to VIP gateway. Excellent and stress free service all round.
Excellent customer service
Easy to use process and cheapest deal on the market so very happy. Steve T managed the process throughout and also prompt in responses which was appreciated, recommended
Great experience with Patrick!
Patrick R was a brilliant, clear, and quick broker who helped me order my first leased car. Very positive experience all around.
Right from the first phone call with…
Right from the first phone call with Steve it has been a simple and pleasant experience
Very happy with the assistance provided…
Very happy with the assistance provided to me by
Steve Tranter. The car is due to be delivered to me when I need it and Steve was very helpful in finding me the right car for my budget. Would heartily recommend.
Bailey contacted me first thing on the…
Bailey contacted me first thing on the Monday after my enquiry over the weekend, he was super helpful and I had confirmed my car lease the same day!
Excellent Company
Excellent company to deal with. Prompt, polite and efficient with initial contact and this continued throughout negotiations and quotations. Customer service at it's best thanks to my point of contact Cash Burns. Cash was extremely helpful, respectful and made me feel valued.
Very happy with VIP Gateway
Very happy with VIP Gateway. In particular Steve Tranter was very efficient friendly and ensured we got the vehicle we wanted. Excellent communication would highly recommend.
Just got the news that my A3 is on the…
Just got the news that my A3 is on the way and just wanted to thank Steve who was just incredibly helpful and supportive in helping me get this over the line
Highly Recommend
Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were met. Highly recommend VIP Gateway for your car leasing needs. Car arrived this morning and I'm loving it already (Omoda E5 Knight). Thanks for your help team!
Fantastic service from start to finish
Fantastic service from start to finish! My sales person, Patrick Reddington through VIP Gateway, kept me updated, and secured a great deal. Professional, transparent, and easy to work with — highly recommended!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








