I signed up for this software tool in 2019. I got derailed in 2020, so I was not able to login after that. Thus, I can’t give feedback as to the program itself, but I can say they have great customer... See more
Company replied
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See what reviewers are saying
Product Discovery is awesome! It helped me find the perfect product and I just hit my highest revenue month ever!
Company replied
Viral Launch has very awesome 24/7 support. I'm a new member and I've reached out with a few questions, and they are quick to respond and take care of things as quickly as possible, and most times ev... See more
Company replied
I subscribed to Viral Launch about three months ago. I think it's a great service with great customer care. I had some issues with the extension, contacted them and they were always eager to help.... See more
Company replied
Company details
Written by the company
Viral Launch has closed down
Contact info
12110 Sunset Hills Road, 20190, Reston, United States
- service@viral-launch.com
- viral-launch.com
You need nothing to fix.
You need nothing to fix.. guys you are really doing great
21 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for this feedback! While we appreciate the compliment, we will always strive for better tools, more data, more solutions for our Amazon seller customers! We appreciate the opportunity to continue to earn your business.
Thanks!
I have felt genuinely supported by the Viral Launch team. Every time I have reached out to them, they have responded very thoroughly. Thanks guys!
19 June 2019
Unprompted review
Reply from Viral Launch
Thank you for the kind words! The support team loves to hear from our customers! Thank you for choosing us to be part of your Amazon business.
THEY TAKE ADVANTAGE OFF OF YOUR MISTAKE BY THE DISGRACEFUL REFUND POLICY !
Purchased the monthly program , stopped using it almost immediately , thought it was just a single month program , but its been 6 months ever since....
REFUND POLICY IS MADE NOT TO GIVE YOU ANYTHING BACK IN THIS CASE BUT THE CANCELATION OF THE VERY LAST MONTH!
BE CAREFUL WITH THIS, THEY WILL MAKE MONEY OFF OF YOUR MISTAKE !
DISGRACEFUL!
17 June 2019
Unprompted review
Reply from Viral Launch
Thank you for your feedback. We're sorry the monthly subscription didn't work for you. We wish you the best of luck in your Amazon business!
I paid a lot of money for a listing…
Disappointing! I paid a lot of money for a listing optimization but I didn't see any improvement in sales or ranking. Very poor costly experience overall.
17 June 2019
Unprompted review
Reply from Viral Launch
Thank you for the feedback. Our listing optimization service is meant to improve indexation for your most important keywords and increase conversion. If you are struggling to see sales improvement or ranking, maybe we can help! If you'd like to have a conversation, please reach out to us at service@viral-launch.com. We hope your Amazon business meets all your goals!
Viral Launch.....Must Have It!!
Just wanted to say THANK YOU! My first product is finally live on Amazon (as of yesterday) and I made my first couple of sales! The Viral Launch ecosystem is a MUST have for inspiring FBA entrepreneurs.
Viral Launch also helped me with my listing (Thank You Ellen!!) and they also did the beautiful photos for my listing (Thank You Carly!!).
As an executive at a Pharmaceutical company in San Diego, the dream of being able to someday stop the 9-5 (actually MUCH longer hours each day...but who's counting) grind is now a possibility!
Again, THANK YOU!
14 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for the kind words! Ellen and Carly are really good at what they do and we're fortunate to have them! We will make sure they see your feedback as well. Best of luck in your Amazon journey!
Reply from Viral Launch
Thank you for giving us the opportunity to be part of your Amazon business!
Love these guys
Love these guys. Cameron, Casey the whole VL team is amazing. And is the heartbeat of my amazon business.
11 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for these kind words! We love being part of your Amazon success!
Quick response time and detailed explanation!
Excellent service! The question I asked was responded to within minutes and a kind and thorough explanation was given! It makes the search experience so much easier when you know you can rely on the Viral Launch team to support you! :)
7 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for taking time to let us know the team is supporting you well! They'll be thrilled to see your kind words.
great customer service
great customer service, always answer my questions.
5 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for taking time to let the team know how they're doing!
Great tools for FBA Sellers
Viral Launch makes great tools and Great content to help sellers. I would say the services are a bit costly for small sellers.
5 June 2019
Unprompted review
Reply from Viral Launch
Thank you for your candid feedback on cost, and compliment on tools and content. We're always taking suggestions at service@viral-launch.com as well!
Viral launch has been a great source of info
Viral launch has been a great source of information. The tools are top notch. Lots of integrity.
5 June 2019
Unprompted review
Reply from Viral Launch
Thank you so very much for the kind words. The feedback from our sellers, especially on our integrity, means so much to us as a team. I'll make sure they all see this!
Reply from Viral Launch
Thank you for taking time to let us know you like the software!
Very useful and detail software
4 June 2019
Unprompted review
Reply from Viral Launch
Thank you for the kind words! We're always taking feedback on our tools at service@viral-launch.com as well.
Reply from Viral Launch
Thank you for the feedback!
Great software with many useful tools.
4 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for the feedback. If you ever have suggestions for improvement, please let us know at service@viral-launch.com.
High Caliber Support Matters
Have received outstanding, timely, professional service and support from Viral Launch. Always quick to respond and provide thoughtful and helpful responses to questions asked. Very customer- centric—-which makes all the difference!
4 June 2019
Unprompted review
Reply from Viral Launch
Thank you so much for the kind words! We love our customers and are thrilled to be part of their success on Amazon!
I love using viral launch
I love using viral launch, it took me me a little while to understand how everything works. so at first it seems a bit overwhelming but once you get the hang of it, it is really cool.
so for people who are still hesitant about it I would definitely try it at least one month.
I was like you guys tried it a month then directly got a year I did not even get to the end of my month, that was how much I was convinced about it loved it, and still loving it.
4 June 2019
Unprompted review
Reply from Viral Launch
This is awesome feedback! Thank you for the kind words. If you ever need help with our software, the team is ready to assist. You can always chat with us, directly from your Launchpad, or email us at service@viral-launch.com.
Reply from Viral Launch
Thank you so much for letting us know! Helping sellers succeed on Amazon is our top priority! We're glad to see you succeed!
Great service very helpful :)
4 June 2019
Unprompted review
Reply from Viral Launch
Thank you for the feedback. The team will be excited to see the kind words.
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