I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
Company replied
Our guide, Spencer, was fun and informative and offered many great suggestions for the rest of our Chicago trip. We were sorry to hear that the tours scheduled earlier than 3pm were able to go inside... See more
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Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
Company replied
Company details
- #337 of 372 best companies in Gift shop
- #20 of 23 best companies in Entertainment agency
- #177 of 202 best companies in Online marketplace
- #143 of 143 best companies in Tour operator
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So many great options
So many great options. So much time to choose. Got my email immediately
19 March 2026
Reply from Virgin Gifts
Thanks so much! We’re thrilled you loved all the options and got sorted so quickly. ⭐⭐⭐⭐⭐ - Kay
LeeAnn booked exactly the date and time…
LeeAnn booked exactly the date and time needed for my trip to NYC and the QC Spa! It is a girls' trip, so I needed to know beforehand what was possible. She responded within a day, so we are moving forward with plane tickets, etc. I have been to QC spa once before and it was fantastic. I am excited to take friends this year.
19 March 2026
Unprompted review
Reply from Virgin Gifts
Thanks so much for sharing, we’re thrilled LeeAnn could help you lock in your perfect NYC & QC Spa trip! Sounds like an amazing girls’ getaway—have the best time with your friends! ⭐⭐⭐⭐⭐ - Kay
It was not disclosed when booking that…
It was not disclosed when booking that you couldn’t redeem it. Same day.
18 March 2026
Reply from Virgin Gifts
So sorry to hear this caused disappointment for you – we completely understand how frustrating that must have been. Our vouchers do need to be booked in advance with the supplier, and we’re sorry if this wasn’t as clear as it should have been at the time of purchase, we will work on this. That said, we can see your order has now been refunded, and we hope this helps to resolve things for you. - Kay
You make it easy to find awesome…
You make it easy to find awesome experience which I think is most times better than a singular item. Thank you
18 March 2026
Reply from Virgin Gifts
We’re so glad you’re enjoying discovering experiences with us, and we couldn’t agree more… memories beat ordinary gifts every time! Thanks so much for taking the time to share this, it really means a lot 💫⭐⭐⭐⭐⭐ - Kay
Pheleda was so prompt and dealt with…
Pheleda was so prompt and dealt with our urgent enquiry quickly, courteously and efficiently. The spa was a wonderful experience with a great discount thanks to Virgin Days.
15 March 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for your lovely review! We’re thrilled to hear that Pheleda was able to assist promptly and that you enjoyed the spa experience. It’s great to know the discount made it even better, we really appreciate you taking the time to share your feedback! ⭐⭐⭐⭐⭐ - Kay
Hard to Book, Even With a Valid Voucher
The experience was difficult to book, with no available dates for the current week or even months out. It was frustrating to have a voucher that didn't expire but still couldn't be used due to the lack of availability. Ultimately, we had to exchange it for a different experience, which worked out, but the process was more of a hassle than expected.
13 March 2026
Reply from Virgin Gifts
We’re really sorry the booking process was frustrating and that availability was limited for the experience you wanted. We completely understand how disappointing that can be, especially with a voucher that doesn’t expire. We’re glad you were able to exchange it for a different experience and that it worked out in the end, and we really appreciate your patience while navigating the process. - Kay
They should have more info about…
They should have more info about availability for attractions. They didn’t have anything available for the weekend I planned to use. I found out after purchasing the voucher. The Virgin Gifts website didn’t have them available, but the main website of the skydeck had available times for that weekend.
14 March 2026
Reply from Virgin Gifts
Thanks for your feedback! We completely understand how frustrating it can be to find limited availability after purchasing a voucher. Unfortunately, we aren’t able to show live availability prior to purchase at the moment, but we really appreciate you highlighting this – it’s definitely something we hope to have in the future. We can also see you’re in contact with our team to get this resolved.
Bulelwa was really helpful
Bulelwa was really helpful, kind, and supportive!
12 March 2026
Unprompted review
Reply from Virgin Gifts
We’re happy to hear that Bulelwa made such a positive impression. 🤗
We’ll be sure to pass along your lovely feedback to her, Arieana. 💖
Chantelle - 🌟🌟🌟🌟🌟
Fantastic snorkeling excursion
Excellent experience
Crew was very attentive in their roles
Superb snorkeling location
9 March 2026
Unprompted review
Reply from Virgin Gifts
We’re thrilled to hear you had an excellent experience and that the crew helped make the trip extra special. 💖
It’s also great to know you enjoyed the snorkeling spot, Sarah - it really is a stunning location! 🌊
Chantelle - 🌟🌟🌟🌟🌟
Cannot Book Experience - Page Just Spins
This is the second time I tried purchasing a trip through Virgin Gifts, and when I went to book it the page just sat blank. Unusable product!
Second time I tried purchasing through Virgin Gifts and had the same issue and needed a refund both times.
10 March 2026
Reply from Virgin Gifts
We’re really sorry to hear you experienced issues when trying to make a booking, Brian - that’s certainly not the smooth experience we want for our customers.
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion - Chantelle.
I was given a Virgin gift card and we…
I was given a Virgin gift card and we had a great time at Chimney Rock winery this past January. It was a great experience.
14 January 2026
Reply from Virgin Gifts
We’re thrilled to hear you had such a fantastic time at Chimney Rock Winery and that your Virgin Gift Card helped create a memorable experience. 🍷
Thank you for the glowing feedback, Barbara. 💖
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
We’re delighted to hear you enjoyed our selection of amazing experiences and found the purchasing process so straightforward! 🛒
We hope you have a fantastic experience, Megan. 💖
Chantelle - 🌟🌟🌟🌟🌟
Once at the facility
Once at the facility, I was unable to scan my QR code because it was book through a third party instead of the facility directly. I told the receptionist I booked through another website and she moved me to another computer found my booking and checked me in and there were no issues .
7 March 2026
Unprompted review
Reply from Virgin Gifts
We’re glad to hear the team on site were able to quickly locate your booking and get you checked in without any issues. 💖
We hope you had a fantastic time and that the experience was an enjoyable one! 🎉
Chantelle - 🌟🌟🌟🌟🌟
Reliable Platform
I purchased a spa ticket through Virgin Experience that required a reservation. I initially had difficulty making an appointment. This was because the platform I used to book the appointment required us to make the appointment through Virgin Experience. Although I encountered a few technical issues, when I contacted the Virgin Experience team via email and asked for their help, they completed all the steps for me and communicated with me every step of the way. It is a reliable platform.
7 March 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for your lovely feedback, Muzeyyen. 💖
We’re delighted to hear our team could guide you through the booking and make the process smooth and easy.
We can’t wait for you to enjoy your spa experience! 🥰
Chantelle - 🌟🌟🌟🌟🌟
Easy to book and flexible offerings!
7 March 2026
Reply from Virgin Gifts
We’re thrilled to hear you found the booking easy, and enjoyed the flexibility of our offerings. 🎉
We hope you have an amazing experience! 💖
Chantelle - 🌟🌟🌟🌟🌟
I couldn’t book my voucher that I…
I couldn’t book my voucher that I bought from virgin
Still not resolved….
5 March 2026
Reply from Virgin Gifts
We’re sorry to hear about the difficulties you initially experienced when trying to book your Hopscotch San Antonio Immersive Art Experience.
We’re pleased to see that our Customer Service Team has since been able to assist and issue a refund for the voucher that could not be booked.
Despite the initial inconvenience, we hope that your experience is absolutely fantastic and that you enjoy every moment - Chantelle.
Bulelwa
Bulelwa, was very helpful in assisting me with a booking problem. She was very expedient with answering all of my questions and was able to help solve my problem.
6 March 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for your lovely feedback, Donna. 💖
We’re thrilled to hear that Bulelwa was able to help so efficiently and make your booking problem hassle-free. 🥰
Chantelle - 🌟🌟🌟🌟🌟
Absolute joke of a platform
Absolute joke of a platform. Terrible customer service. I ordered a gift voucher for family and when I came to use it I could not get in touch with the provider. I tried to resolve this with virgin gifts but they aren’t interested as I bought the voucher at Christmas. It’s absolutely appalling and I strongly discourage people from using this platform. There are much better experience day companies who care about their customers experience. Thank you for nothing!
6 March 2026
Unprompted review
Reply from Virgin Gifts
We're really sorry to hear about the difficulties you experienced with your voucher and that it impacted your gift-giving plans.
We completely understand how frustrating this must have been.
Please be assured, we are always here to help, and we have reached out via Trustpilot, to obtain your contact details.
Once received, we'll be in touch, to get everything sorted for you - Chantelle.
Renee is awesome!!!
5 March 2026
Reply from Virgin Gifts
We’re absolutely delighted to hear that Renee made such a great impression. 🥰
Thanks for taking the time to share this with us, Robin. 💖
Chantelle - 🌟🌟🌟🌟🌟
I bought two vouchers had them combined…
I bought two vouchers had them combined trying to book an experience and they say there’s no dates available, but I know that there is from the site
5 March 2026
Reply from Virgin Gifts
We are truly sorry for the inconvenience caused, when trying to book the Charleston Harbor Blues and BBQ Cruise experience.
Please be assured, that we are eager to get this resolved as quickly as possible and have already raised the booking issue with the relevant team.
Our Customer Service Team will keep you fully updated throughout the process, ensuring you are informed every step of the way - Chantelle.
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