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Virtual car hire Reviews 

110
•
TrustScore 5 out of 5

4.8

Car rental service
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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the team's amiable, supportive, and professional approach. Many people appreciate the excellent experience, noting the reliability and efficiency of the service, with issues quickly resolved and replacement cars provided without extra charge. Reviewers also frequently mention the friendly staff and the wide selection of cars available, often feeling treated like family. The company is highly recommended for its straightforward processes, affordable prices that include insurance, and well-maintained vehicles. However, a small portion of people felt dissatisfied, with some describing a very bad experience and expressing strong negative opinions about the company.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent and professional... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, professional, and... See more

Price

Reviewers highlight positive aspects of price, with many finding the pricing clear, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Virtual Car Hire provides outstanding service for those needing PCO vehicles. To anyone in search of a car for PCO tasks, I strongly suggest considering them. Their team is amiable and supportive, and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Virtual Cars. Hired a Jaguar I Pace for private hire use, the car was in excellent condition and well maintained. During the nine month rental any issues I had the team a... See more

Rated 5 out of 5 stars

Excellent experience renting from Virtual Car Hire team. Polite, friendly and professional service. Always on hand for any questions or issues. Honoured terms of agreement with no nasty surprises. Wou... See more

Company replied

Rated 5 out of 5 stars

I have use virtual car hire for over the period of two years plus and i have received amazing service from them even when i had break down i was given a replacement car with no extra charge and all... See more

Company replied

Company details

  1. Car rental service

Written by the company

"Virtual Car Hire is a car hiring company which provided 1000's of cars to clients, over the past few years. The company is a high-end company with branded cars of the year. Virtual Car Hir provides brand-new cars. In emergency or accident, we do provide courtesy cars."

Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(110)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I rented a car from the company I was…

I rented a car from the company I was very happy with the way they dealt with me if I had any issues they resolved it then and there I will be definitely be coming back and recommend it to everyone. Very professional company to deal with.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Best PCO hire in London

Best PCO hire in London. I'm driving for London PCO since five years and having rented over the years I can tell you this is one of the best companies to work with. Absolutely honest, transparent and helpful company. Avoid going to other big sharks who will tie your hands and legs with terms and conditions. Both Rizwan and his brother Sohail are so helpful. Highly highly recommended

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Best PCO hire in London

Best PCO hire in London. I'm driving for London PCO since five years and having rented over the years I can tell you this is one of the best companies to work with. Absolutely honest, transparent and helpful company. Avoid going to other big sharks who will tie your hands and legs with terms and conditions. Both Sohail and his brother are so helpful. Highly highly recommended

3 January 2025
Unprompted review
Rated 5 out of 5 stars

i had great experience with this…

i had great experience with this company friendly and understanding. people very kind. and courtesy i really enjoy with them and i will rejoin again. thanks a lot for everyone especially rizwan suheil and yusuf and all the stuff and ahmed great guy thanks a lot. all🙏🙏🙏🙏🙏🙏🙏

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have dealt with them several times. They are very respectful, cooperative and distinguished in their services. I definitely recommend dealing with them always.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Best rental for PCOs in London with wide range of fleet.

Every time I rented PCO vehicles from them wether for a month or 3/4 months+, process has always been very smooth and communication was always instant. Anytime I had questions they got back to me very quick and solved the issues. Its also useful that they have EXEC and XL vehicles available unlike other companies whom only have electric vehicles.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and cheap rent

I have rent out Toyota aUris estate car was cleaned professionally and whenever I needed service or any other thing done with the car this company provided best service and done it straight away. Staff is friendly, professional and cooperative. I would highly recommend this company for good service and cheap rent as compare to market.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptionally Great Services

Exceptionally Great Services
I truly appreciate their professionalism, dedication and honesty to provide the great customer services.
Highly recommended this company for their outstanding service.
I rented and drove Tesla 3 for one year, throughout this period they have given best services.

29 November 2024
Unprompted review

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