Virtual car hire Reviews 

109
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the team's amiable, supportive, and professional approach. Many people appreciate the excellent experience, noting the reliability and efficiency of the service, with issues quickly resolved and replacement cars provided without extra charge. Reviewers also frequently mention the friendly staff and the wide selection of cars available, often feeling treated like family. The company is highly recommended for its straightforward processes, affordable prices that include insurance, and well-maintained vehicles. However, a small portion of people felt dissatisfied, with some describing a very bad experience and expressing strong negative opinions about the company.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent and professional... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, professional, and... See more

Price

Reviewers highlight positive aspects of price, with many finding the pricing clear, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Virtual Car Hire provides outstanding service for those needing PCO vehicles. To anyone in search of a car for PCO tasks, I strongly suggest considering them. Their team is amiable and supportive, and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Virtual Cars. Hired a Jaguar I Pace for private hire use, the car was in excellent condition and well maintained. During the nine month rental any issues I had the team a... See more

Rated 5 out of 5 stars

Excellent experience renting from Virtual Car Hire team. Polite, friendly and professional service. Always on hand for any questions or issues. Honoured terms of agreement with no nasty surprises. Wou... See more

Company replied

Rated 5 out of 5 stars

I have use virtual car hire for over the period of two years plus and i have received amazing service from them even when i had break down i was given a replacement car with no extra charge and all... See more

Company replied


Company details

  1. Car rental service

Written by the company

"Virtual Car Hire is a car hiring company which provided 1000's of cars to clients, over the past few years. The company is a high-end company with branded cars of the year. Virtual Car Hir provides brand-new cars. In emergency or accident, we do provide courtesy cars."


Contact info

4.8

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(109)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Good service, Rezwan was very helpful assisting me loading my document online. Car was clean as expected, prices very affordable and come out with insurance included. Very satisfied 👍

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I been with virtual car last 6 months

I been with virtual car last 6 months , amazing service and very good people. I just come holiday my back home . Inshallah when I come back I will take car from them again . Loved them and their service. Honestly recommend for all pco drivers

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

They got big collection of cars to choose from. Documents were ready with in an hour and the car was in prestine conditions.Rental is also low.
Excellent service.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely one the easiest and…

Genuinely one the easiest and friendliest pco hire companies I’ve dealt with. They have very competitive pricing and their mileage allowance is the highest you will find anywhere. They also have an excellent range of cars. I stayed with them for a long time for good reason.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Amazing service

Amazing service.
Highly recommended, I took an executive vehicle, I had little issue with the vehicle, there are always there to support and solve the issue with there own garage.
Never had any issue. I had to give them 5* without a doubt 🧐. You are recommended,
Once again thank you to Virtual car hire.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

I strongly recommended to joint the…

I strongly recommended to hire a car for PCU driving in London tojoint the virtual car hire. I had a very good experience with the team one more time. Thank you so much. Virtual car hire for everything you’ve done to me.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Rizwan and Sohail run an honest PCO…

Rizwan and Sohail run an honest PCO rental company. No major issues throughout the 18 months I had a car with them. Car was also reliable and never caused me issues apart from general maintenance which they sorted. No hidden fees. Deposit returned at the end of rental with them. Have recommended to others who use them and will continue to recommend them as everything is above board also.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

This company provides exceptional…

This company provides exceptional service and truly stands out in the industry. Their cars are fantastic and always reliable. The rental process is smooth and efficient, making it a hassle-free experience. Customer support is always available through whatsapp .  I left happy and now own a new car. I highly recommend this company for all your rental needs.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, good set of people with customer skills as they treat you fairly. Reasonable prices for rentals.

25 February 2025
Unprompted review

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