Visiativ UK & Ireland Reviews 

179
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and clear explanations during training and support. Many highlight the exceptional customer service, noting quick responses and effective problem-solving that keeps operations running smoothly. Training courses are highly valued for their structure and informative content, helping users gain confidence and efficiency. Reviewers appreciate the tailored approach and personalized support, which helps them apply learned skills effectively and saves valuable time. The company's commitment to ensuring customer success, even under tight deadlines, is frequently noted, with teams going above and beyond.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting friendly and expert... See more

Customer service

Consumers find customer service to be positive, highlighting the responsiveness, helpfulness, and expertise... See more

Service

Users describe positive interactions with service, highlighting excellent support, quick responses, and... See more

Product

People report positive experiences with the product, highlighting its game-changing features and automation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more

Company replied

Rated 5 out of 5 stars

Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more

Company replied

Rated 5 out of 5 stars

Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more

Company replied

Rated 5 out of 5 stars

Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more

Company replied


Company details

  1. #26 of 122 best companies in Business-to-Business service
  2. #1 of 9 best companies in Research and Product Development
  3. #13 of 126 best companies in Software company
  4. #2 of 6 best companies in Software Training Institute

About Visiativ UK & Ireland

Written by the company

At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...

Looking for SOLIDWORKS? You're in the right place!

We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS

Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’. The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(179)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Completed the sheet metal course with…

Completed the sheet metal course with Sam and he made it feel easier than what it was with his explanations and support all the way through. The course was also fun which was a bonus.

3 December 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Saf,

Thank you for your brilliant feedback. We’re so pleased to hear that you enjoyed the SOLIDWORKS Sheet Metal course and that Sam’s clear explanations and ongoing support helped make the more challenging elements feel straightforward.

It’s great to know you found the training fun as well - learning should always be an enjoyable experience.

We appreciate you sharing your thoughts and hope to see you on another course soon.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Advanced Training Session!

I had a great, well delivered training session by Dylan Mitchell for the Solidworks Advanced Part Modelling. The course itself showed me new tips, tricks and previously self-taught solidworks tools/features have now been taught to me correctly so I can use them properly. Would highly recommend this course and Dylan as a trainer.

28 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Dapo,

Thank you so much for your fantastic review.

We’re delighted to hear that you enjoyed the SOLIDWORKS Advanced Part Modelling training and found Dylan’s delivery both engaging and informative. It’s great to know the course helped refine your existing skills and introduced you to new tools and techniques you can now use with confidence.

We truly appreciate your recommendation and look forward to supporting you again in the future.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Advanced Part Modelling Course

The advanced part modelling course is such a fantastic course and a real eye opener into just how powerful Solidworks is. Big thanks to Dylan the trainer who made the course incredibly enjoyable and informative. His friendliness and expertise made it so easy to follow along and understand the content throughout the course.

28 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Sam,

Thank you for taking the time to share such a wonderful review.

We’re thrilled to read that the Advanced Part Modelling course exceeded your expectations and highlighted the full capability of SOLIDWORKS. It’s lovely to hear that Dylan’s friendly approach and expertise made the experience so enjoyable and easy to follow.

We’re grateful for your kind words and hope to welcome you back on another course soon.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

I have had a support calls with Sam & Ben plus other members of the Team

I have had a few support calls with various Engineers. All have great knowledge of the SolidWorks product and were able to help immediately. Be it installation or support on a problem or how do I do this.. Be it with 3D CAD, drawings or Simulation.
I have experience of other re-sellers of SW, the guys at Visiativ defiantly shine.

24 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Neill,

We really appreciate you sharing your feedback and taking the time to highlight your experience with our support team. It’s great to hear that Sam, Ben and the wider team have consistently provided knowledgeable and efficient assistance across installation, troubleshooting and guidance within SOLIDWORKS, whether for 3D CAD, drawings or Simulation.

We’re also delighted to know that, compared to other SOLIDWORKS resellers, Visiativ has stood out for the quality of support provided. Your comments mean a great deal to us and will certainly be passed on to the team.

If you need any further support in the future, we’re always happy to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

I use Solidworks infrequenty as I…

I use Solidworks infrequenty as I design electronics and then I have to make an enclosure for it to sit in out of Sheet metal. The on demand team that help me throuh all that I have forgotten or not learned yet are invaluable to me. Today was no exception as I was up against time (again) in creating a step file that was customer safe. - Enter Dylan. He understood what I needed and got me to the point of sending the model to the customer. - Thank you!!

24 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Dave,

Thank you for taking the time to share such a detailed and thoughtful review. We’re really pleased to hear how valuable our SOLIDWORKS Support team has been for you, especially when working under pressure and needing assistance with tasks that you don’t do on a regular basis.

It’s fantastic to know that Dylan was able to quickly understand your requirements and support you in producing a customer-safe STEP file in time. We’ll be sure to pass your thanks and kind feedback on to him.

If you ever need further support with SOLIDWORKS or anything else, our team is always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Solidworks Course

Sam delivered an excellent custom course to us at University. All of the teaching was methodical, very well-structured and we were given all of the support we needed.

21 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Thomas,

Thank you for taking the time to leave such a positive review. We’re delighted to hear that Sam delivered an excellent custom SOLIDWORKS training course and that you found the teaching methodical, well-structured and fully supported throughout.

It’s great to know the course met your expectations and added real value. We’ll be sure to pass your kind feedback on to Sam.

If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Highly Recommend Visiativ for solidworks training solution

Sam is a great trainer very accommodating, professional, and accountable

18 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Cristian,

Thank you so much for your kind review. We’re pleased to hear that you would highly recommend Visiativ for our official SOLIDWORKS training courses.

Sam will be delighted to know that you found him accommodating, professional, and accountable. We'll be sure to pass on your feedback to him.

If there’s ever anything more we can support you with, please don’t hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Had an issue with license renewal with…

Had an issue with license renewal with 3DExperience. Matt from IT sorted this out for me in minutes using their screenshare function. Could not recommend enough! Thank you.

5 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Lilly,

Thank you for sharing your feedback!

We’re so pleased to hear that Mat was able to resolve your 3DExperience licence issue quickly and efficiently. Providing fast, effective support is exactly what we aim for, and your recommendation means a lot to us. We’ll be sure to pass your thanks on to Mat and the team.

We're here whenever you need us, so feel free to get in touch if you need any further assistance.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Tentative and experienced reseller and service

I'm the Design Manager for Wanzl UK. We've been using Visiativ (and previously SolidApps) for many years now.
The price of product attracted our change from a competitor, the service received has kept us happy to renew and tie into longer contracts.
Our Account Manager, Jeremy Ball is personable, knowledgeable, and promptly helpful.
Simon Dass has helped us with the technical side of things from the start. His knowledge of the software, and willingness to understand our specific needs and creating solutions have prevented frustrations and increased productivity greatly.
I would highly recommend this company from my experience.

6 November 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Andy,

Thank you so much for taking the time to share your experience today.

We’re delighted to hear that both our service and team have made such a positive impact on your experience over the years.

It’s wonderful to know that Jeremy and Simon have provided the level of support, expertise, and partnership you value - we’ll be sure to pass along your kind words to them. Building lasting relationships and delivering solutions that truly meet our clients’ needs are at the heart of what we do, so your feedback means a great deal to us.

We look forward to continuing to support Wanzl UK and helping your team achieve even greater success with SOLIDWORKS.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks Essentials Course

I have recently completed the SolidWorks Essentials course in person. The course was well structured, very informative and covered a huge range of features. My knowledge of the program has vastly increased and I feel a lot more confident after this course. Would highly recommend!

14 October 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Adam,

Thank you for taking the time to share your experience.

We’re delighted to hear that you found the SOLIDWORKS Essentials course well structured, informative, and wide-ranging. It’s fantastic to know your confidence and knowledge of the software have grown as a result.

Your recommendation means a great deal to us, and we’ll be sure to pass your feedback on to the training team. If there’s anything further we can support you with as you continue using SOLIDWORKS, please don’t hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Recommended Solidworks support

Support is easily requested. The response is informative and well explained with useful advice on related issues to look out for. Effective and reliable.

15 October 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi James,

Thank you for your kind words. We’re really pleased our support has made things easier for you, and that the information and advice were useful. We always aim to go beyond just fixing the issue, so it’s especially rewarding to know you appreciated the extra insights.

If you need anything else, please don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Solidworks Refresher Course

I attended a superb Solidworks Refresher course, and the Visiativ trainer was Sam Barlow. He is a total professional. With a deep and passionate understanding of Solidworks, Sam went the extra mile and covered every course topic clearly and thoroughly. Nothing was too much trouble for Sam, a superb course delivered by a superb trainer with great people skills. Thanks to Visiativ & Sam!

9 October 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi John,

Thank you for joining us on the SOLIDWORKS Refresher course and for leaving your review.

Sam will be delighted to hear that the course and his tutelage exceeded your expectations!

Don't hesitate to get in touch if you need any assistance with anything you learned on the course. We're here when you need us.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Great SolidWorks course

I recently completed a four day SolidWorks Refresher course with Sam. I have to say that Sam was a fantastic instructor, nothing was too much bother for him, with a great knowledge and a very pleasant, professional attitude that made this course very easy to sit. Thank you guys.

9 October 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Christian,

Thank you for taking the course and leaving feedback.

It's brilliant to hear that you got what you needed from our SOLIDWORKS Refresher course. Sam will be delighted to hear that his tutelage was so well received, too!

If you need any assistance don't hesitate to get in touch with the team.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent response and willingness to…

Excellent response and willingness to assisting me with resolving the issue at hand. Absolutely positive in the quick tutorial given.
Thank you!

29 September 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Errol,

Thank you for taking the time to leave us a review.

The team are delighted to hear that their support has helped you with the task at hand. We're sure that the advice given on the call will help you in the future, too!

If you need any more assistance, please don't hesitate to get in touch with the SOLIDWORKS Support Team at Visiativ UK & Ireland.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks Essentials Course - USA

Had the pleasure of attending a SolidWorks Essentials training led by Sam Barlow from Visiativ. It was an excellent experience from start to finish. Sam delivered the material in a clear, engaging, and approachable, making the concepts easy to understand. What stood out the most was his ability to tailor our training to our team's specific needs and pace. He was patient, thorough, and always willing to pause to answer questions or demonstrate different approaches until everyone felt confident. Although Sam was based in Liverpool and our team was in Florida, he managed the time difference seamlessly, and the training session ran smoothly without any issues. Highly recommend Sam Barlow and Visiativ to anyone seeking high-quality SolidWorks training.

25 September 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Christopher,

Thank you so much for taking the time to leave such a thoughtful and positive review. We truly appreciate your kind words.

We're absolutely delighted to hear that you had an excellent experience on the SOLIDWORKS Essentials course with Sam Barlow. It's great to know that his clear and engaging delivery helped make the training both accessible and enjoyable. Sam always aims to tailor sessions to the specific needs of each team, so it's wonderful to hear that this approach worked well for you.

We're also pleased that the time difference between the UK and Florida didn’t cause any disruption. It’s great to know that everything ran smoothly and that your team felt fully supported throughout.

Your recommendation means a great deal to us, and we’ll be sure to pass your feedback on to Sam and the rest of the team. If you ever need further support as you continue working with SOLIDWORKS, please feel free to get in touch. We’re always happy to help.

Wishing you continued success on your SOLIDWORKS journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Outstanding Remote Training Experience with SolidWorks via visiativ - Huge Thanks to Sam at Visiativ

Sam Barlow at Visiativ has been a solid trainer despite being remote, the sessions were engaging, well structured, and tailored to my pace and learning style.

Their patience, expertise, and willingness to go the extra mile truly made a difference. I’ve gained valuable skills and confidence thanks to their training style.

4 September 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Cristian,

Thank you so much for taking the time to share your feedback.

We’re thrilled to hear that your SolidWorks training with Sam left you feeling both confident and supported. He’ll be absolutely delighted to know that his patience and dedication made such a difference to your learning.

Whether our courses are delivered online, in the classroom, or onsite, our goal is always the same: to create engaging, well-structured sessions that adapt to each learner’s pace and style. It’s wonderful to know this came across so clearly during your training.

We really appreciate you sharing your experience and look forward to being part of your continued development journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Training Course - DriveWorks

Recently attended a two day course with Adam. The course was very detailed and successful, with the result being a good grasp of not just the tools of the software, but the theory behind the actions. Being provided with a more 1:1 approach to teaching was very appreciated and the guide book was key in the training. Thank you Adam

11 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Charlie,

Thank you for taking the time to share your experience.

We're delighted to hear that you found the training course with Adam both detailed and successful. It's great to know that the combination of theory, practical tools and personalised support helped to give you a solid grasp of DriveWorks. We're also pleased that you found the guide book useful during your learning journey.

We'll be sure to share your kind feedback with Adam and if you need any assistance, please don't hesitate to get in touch with the team.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Adam was Excellent

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us practical ways to speed up our design process. His knowledge, patience, and ability to answer our questions made the sessions engaging and easy to follow. We left feeling confident about applying what we’d learned and can already see how it will save us time. Highly recommended!

11 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Wil,

Thank you for taking the time to share such a positive review!

We're delighted to hear that you enjoyed your DriveWorks training with Adam and that the sessions were both engaging and valuable. It's wonderful to know that his clear explanations, practical examples and tailored approach have already started to make a difference to your workflow. We'll be sure to pass on your kind words to Adam, as he'll be pleased to know his efforts have been appreciated.

We wish you continued success in applying what you've learned, and please remember that we're always here if you need us.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Great support and insight.

Great support. Both Jeremy and Ben were very helpful and provide insights and answers to my questions on CFD . Communication was quick and effective . I hope to work with the team again the future.

14 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Ryan,

Thank you for the positive feedback today!

It's great to heart that Jeremy and Ben were able to assist you with your CFD challenges. It's always great to hear that we were able to get you back on the right track quickly without too much fuss!

Thank you for your partnership over the years - we look forward to working with you in future. If you need anything else, don't hesitate to get in touch.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Advanced Part Modelling

The training provided was very detailed and in depth as well as showing additional features available within SolidWorks such as the electrical routings.

12 June 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Mitchell,

Thank you for taking the time to share your feedback on the SOLIDWORKS Advanced Part Modelling Training Course.

We’re delighted to hear that you found the training detailed and in-depth. It’s great to know that the additional features, such as electrical routings, added further value to your experience. We always aim to go beyond the basics to ensure our learners get the most out of their time with us.

If you have any further questions or would like to explore more advanced topics, please don’t hesitate to get in touch. We’d be happy to support your continued learning journey.

Kind regards,
The Customer Success Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look