We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
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What people talk about most
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Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more
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Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more
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Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
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Company details
- #26 of 122 best companies in Business-to-Business service
- #1 of 9 best companies in Research and Product Development
- #13 of 127 best companies in Software company
- #2 of 6 best companies in Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
179 reviews
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Excellent technical support
I have used this company as our value added reseller and the service has been exceptional. The SolidWorks engineers have always been willing to help solve issues no matter how small. Great team and work ethos.
6 August 2025
Unprompted review
Reply from Visiativ UK & Ireland
Thank you so much for your kind words and for taking the time to share your experience with us!
We're delighted to hear that you've found the technical support from our SOLIDWORKS engineers helpful and responsive. Providing exceptional service and support is something we take great pride in, so your feedback truly means a lot to the entire team.
We look forward to continuing to support you and your business!
Kind regards,
The Customer Success Team
SolidWorks 2024 On-site Training
Fantastic, in depth and relevant training related to our everyday SolidWorks activities. Well presented and easy to understand and follow, backed up by useful training links for further learning.
14 July 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Joshua,
Thank you for taking the time to leave such a positive review of your SOLIDWORKS on-site training.
We're delighted to hear that you found the session both relevant to your daily work and easy to follow. It's great to know that the presentation met your expectations and that the additional training links have been helpful for continued learning.
If there's anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
The Customer Success Team
Superb Support
Just spoken to Sam, very polite and helpful, highly recommended
9 July 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi there,
Thank you for taking the time to leave us a review!
Sam and the rest of the SOLIDWORKS Support team are here to help whenever you need them.
Kind regards,
The Customer Success Team.
Sam was a fantastic trainer on Solidworks, thank you!
Sam was a fantastic trainer. His manner with the learners was professional and patient. He was able to differentiate his support to stretch the most able and at the same time support the least confident. Sam's grasp of the software and the consistent use of terminology really helped to embed the tools and he really explained about the importance of design intent before rushing into drawing in CAD.
6 January 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Rebecca,
Thank you for taking the time to leave such a thoughtful review, and for attending the SOLIDWORKS training course.
We’ll be sure to pass on your kind words to Sam. He’ll be very pleased to know that his emphasis on design intent and clear use of terminology made a real difference.
If there's anything further we can support you with as you continue using SOLIDWORKS, please don’t hesitate to get in touch.
Kind regards,
The Customer Success Team
Great Customer Service
We have been supported as a company with various CAD related queries, including understanding the different SolidWorks upgrades available, by Visiativ even though we are not currently a customer of theirs. They are very eager to help, easy to talk to and very responsive.
They are definitely come to mind if I have any technical questions.
I have been looked after by Archie in the past and, more recently, Jeremy, both who have been very helpful.
30 June 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Daniel,
Thank you for taking the time to leave such a positive review. We're really pleased to hear that you've found our advice helpful and that both Archie and Jeremy have made a good impression. At Visiativ, we believe in building strong relationships based on trust and genuine support, regardless of whether someone is already a customer.
It's great to know we've been able to assist with your CAD queries and SOLIDWORKS considerations so far. We look forward to continuing the conversation and welcoming you as a customer in the future. If there's anything else you need in the meantime, don't hesitate to get in touch.
Kind regards,
The Customer Success Team
Very helpful team at Visiativ
Very helpful team at Visiativ, Tom and Jeremy especially as they have assisted us in applying for the Solidworks Startup program. This has enabled us to obtain a free year of SOLIDWORKS premium and will allow us to develop new products for a sustainable future.
23 June 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Simon,
Thank you so much for your kind words and for taking the time to share your experience.
We're thrilled to hear that Tom and Jeremy were able to support you in securing access to our SOLIDWORKS for Start-Ups scheme. It’s fantastic to know that this will help you in developing your products with sustainability at their core - exactly the kind of future-focused work we’re proud to support.
As your business grows, we’ll be with you every step of the way, providing the tools, guidance, and expertise you need to succeed.
Kind regards,
The Customer Success Team
Visiativ - Liam
We are using visiativ to supply all of our solidworks licenses along with all of our training. Our account manager Liam who is their Sales team leader, is always very helpful and efficient, always willing to go the extra mile to get things over the line ASAP.
13 June 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Keelan,
Thank you for the positive feedback!
We're pleased to hear that Liam was able to assist you with your urgent request today. Don't hesitate to get in touch if you need anything else at all.
Kind Regards,
The Customer Success Team
Advanced Assembly Modelling
I have just completed a 3 day online training session with Graeme at Visiativ, focusing on advanced assembly modelling. Graeme is incredibly knowledgeable with all aspects of the Solidworks software, and was able to tailor his tutorage and responses to my ability level. We took more in depth dives into topics that I felt were valuable to my work requirements, but still covered the course contents and finishing within the budgeted time allocation each day. I would highly recommend these online courses to SW users looking to learn new content and functions, but also primarily to increases day to day efficiency with the tips and tricks which are invaluable!
11 June 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Jack,
Thank you for the fantastic feedback.
We're delighted to hear you found the training with Graeme both insightful and well-paced, with content tailored to your needs. It's great that the tips and tricks have already proved valuable in your day-to-day work, too!
If you have any questions, don't hesitate to get in contact with the technical support team.
Kind Regards,
The Customer Success Team.
Great Installation Experience
Purchased a Solidworks PDM licence through Visiativ and had a fantastic experience getting the software installed on our systems.
The Installation Engineer spent two Half-days with us, getting the application setup on the server we provided, getting the software installed on the client devices, and showing us how to use and manage the software.
He was friendly and knowledgeable about CAD concepts and methodology, and even scheduled in extra time with our designers to help them personalise their own setup of the software.
Extremely pleased with the whole process.
8 May 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Lewis,
Thank you for the fantastic feedback.
It was our pleasure to get you up and running with SOLIDWORKS PDM. If you have any questions or need further assistance, our technical support team will be there to help.
Kind regards,
The Customer Success Team.
Very knowledgeable and helpful
Very knowledgeable and helpful. Pleased to get my technical issues resolved and get back to work.
28 May 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Anthony,
Thank you for the great feedback!
Our SOLIDWORKS technical support engineers are ready to assist you with any further challenges should they arise.
Kind regards,
The Customer Success Team.
Mark was undeniably polite and totally…
Mark was undeniably polite and totally committed to solving the issues I was presently facing. He talked me through methodically explaining the errors of my use, which was clear and would definitely be avoided to prevent the same in future. On the whole a very good experience. Thank you Mark. Regards Errol
23 May 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Errol,
Thank you for the fantastic feedback. We're pleased to hear that Mark was able to assist you on your recent support call.
Mark and the rest of the SOLIDWORKS support team will be there whenever you need them.
Kind Regards,
The Customer Success Team
A great event and a great team.
A great event and a great team.
Get a chance to explore what Solidworks simulation is all about. Appreciate the work of whole team.
8 May 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hello Davinder,
It was fantastic to catch up over lunch at Dassault Systèmes' office in Cheshire last week. We're really pleased you enjoyed the event, so thank you for the feedback!
If you have any further questions about SOLIDWORKS Simulation feel free to give us a shout and we'll be happy to help.
Kind regards,
The Customer Success Team.
Simulation Event
I attended simulation lunch & learn event last week held by Visiative to see simulation options available. I found the event very useful. The meeting covered a wide range of subjects related to simulation including SolidWorks Flow Simulation and also the capabilities of SolidWorks Simulation in general and for specific applications. The Q&A session was also great. Thanks.
8 May 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hello Amin,
It was fantastic to catch up over lunch at Dassault Systèmes' office in Cheshire last week. We're really pleased you enjoyed the event and Q&A with the team, so thank you for the feedback!
If you have any further questions about SOLIDWORKS Simulation feel free to give us a shout and we'll be happy to help.
Kind regards,
The Customer Success Team.
Solidworks training provider
Visiativ have been our Solidworks training provider and software supplier for a number of years. They are very prompt when responding to requests and arranging training. Feedback from training sessions have always been extremely positive. Liam has been an excellent point of contact is aways willing to meet our company requirements.
23 April 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Andrew,
Thank you for the fantastic feedback and your continued partnership.
We're here whenever you need us.
Kind Regards,
The Customer Success Team
Complex part file fix
We design and restore forma F1 cars and as you can imagine the part file and assembly complexities can be quite intense.
We had a issue today with a file and Jak and Tom from Visiativ were able to get us a fix within 3 hours. Pretty impressive considering the complexity of the file.
Definitely appreciated. Cheers guys.
4 April 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Alex,
Thank you for the great feedback.
We're delighted to hear that we were able to help you overcome what sounded like a big challenge today.
We're here whenever you need us.
Kind Regards,
The Customer Success Team
Highly recommended
We've worked with Visiativ since day one of setting up our business. They've been a brilliant partner, and their ongoing Technical Support, Training and expert advice have been a big part of our growth, too. We couldn’t be happier with the service we've received.
13 March 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Simon,
Thank you for your feedback!
It's been a pleasure to support your business over the years and we look forward to working with you in the future.
We're here whenever you need us.
Kind regards,
The Customer Success Team
Highly Recommend Visiativ
Visiativ have been our 'go-to' for Solidworks 3D CAD for several years & provide excellent customer service, support & training.
6 March 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Chris,
Thank you for the feedback today!
We appreciate your trust in us over the years and the strong relationship we’ve forged. We look forward to supporting your business with SOLIDWORKS software, training and support for years to come.
Kind regards,
The Customer Success Team.
PDM Viewer issues that we're resolved with help of Visiativ
Worked with James Kingman this morning to identify issue with users not being able to open up previous drawings/files. Was on the phone for a while and he was very good at assisting to resolve the problem.
Got to the root of the issue being a viewer related problem that needed to be set within the PDM admin settings for the context of that user.
3 March 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ashleigh,
Thank you for your feedback today!
We're pleased to hear that James was able to resolve your issue on the call.
James and the rest of the team are on hand and ready to assist if you help with need anything else.
Kind regards,
The Customer Success Team
issued not resolved and then just…
issued not resolved and then just abandoned
phone calls not answered
27 January 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Richard,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your recent support experience.
At Visiativ, we take great pride in our platinum-rated support service, and we appreciate the opportunity to address your concerns.
We acknowledge that an email was mistakenly sent informing you that your support ticket had been closed. This was due to a system error following a change in our helpdesk software, and we sincerely regret any confusion it caused. However, please rest assured that our team was actively working on your case throughout.
As we discussed during our telephone conversation on January 27th, your issue was fully resolved before this review was posted on Trustpilot.
We understand the importance of exceptional service in a competitive market, and we appreciate your continued choice of Visiativ as your SOLIDWORKS reseller over the years.
If there’s anything further we can do for you, please don’t hesitate to get in touch.
Kind Regards,
Alex Aprigliano
Technical Support Manager
Great knowledge service!
24 January 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi David,
Thank you for your feedback.
We're pleased to hear that we're delivering on our promise of great customer support for SOLIDWORKS!
We're here whenever you need us.
Best regards,
The Customer Success Team
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