We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
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Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more
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Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more
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Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
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Company details
- #25 of 123 best companies in Business-to-Business service
- #1 of 9 best companies in Research and Product Development
- #13 of 127 best companies in Software company
- #2 of 6 best companies in Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
184 reviews
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Highly Recommend Visiativ
Visiativ have been our 'go-to' for Solidworks 3D CAD for several years & provide excellent customer service, support & training.
6 March 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Chris,
Thank you for the feedback today!
We appreciate your trust in us over the years and the strong relationship we’ve forged. We look forward to supporting your business with SOLIDWORKS software, training and support for years to come.
Kind regards,
The Customer Success Team.
PDM Viewer issues that we're resolved with help of Visiativ
Worked with James Kingman this morning to identify issue with users not being able to open up previous drawings/files. Was on the phone for a while and he was very good at assisting to resolve the problem.
Got to the root of the issue being a viewer related problem that needed to be set within the PDM admin settings for the context of that user.
3 March 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ashleigh,
Thank you for your feedback today!
We're pleased to hear that James was able to resolve your issue on the call.
James and the rest of the team are on hand and ready to assist if you help with need anything else.
Kind regards,
The Customer Success Team
issued not resolved and then just…
issued not resolved and then just abandoned
phone calls not answered
27 January 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Richard,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your recent support experience.
At Visiativ, we take great pride in our platinum-rated support service, and we appreciate the opportunity to address your concerns.
We acknowledge that an email was mistakenly sent informing you that your support ticket had been closed. This was due to a system error following a change in our helpdesk software, and we sincerely regret any confusion it caused. However, please rest assured that our team was actively working on your case throughout.
As we discussed during our telephone conversation on January 27th, your issue was fully resolved before this review was posted on Trustpilot.
We understand the importance of exceptional service in a competitive market, and we appreciate your continued choice of Visiativ as your SOLIDWORKS reseller over the years.
If there’s anything further we can do for you, please don’t hesitate to get in touch.
Kind Regards,
Alex Aprigliano
Technical Support Manager
Great knowledge service!
24 January 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi David,
Thank you for your feedback.
We're pleased to hear that we're delivering on our promise of great customer support for SOLIDWORKS!
We're here whenever you need us.
Best regards,
The Customer Success Team
Super Helpful team
I had a couple of technical queries regarding SWE that J.Kingman was super helpful with, many thanks for James and the team.
26 November 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi ws,
Thank you for the great feedback. We're pleased to hear that you received the support you needed from James for SOLIDWORKS Electrical.
We're here whenever you need us.
Kind regards,
The Customer Success Team
All technical support should be like this
Have recently had the pleasure of dealing with Tom Reeve and yesterday with Graeme Billingsley. Top drawer on both counts. I made a point of asking about a review page. Related to a DraftSight migration as our business is moving to new architecture. Speaking with people, who clearly know what they are doing and aren't following a script or aren't hiding behind a convoluted telephone system makes a refreshing change. Thanks again for the help. M
17 September 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Michael,
Thank you so much for taking the time to leave us a review and for sharing your experience with Tom and Graeme!
We're thrilled to hear how pleased you are with the support you received during your DraftSight migration. It's great to know that their expertise and clear communication made the process smoother for you. we always aim to deliver service that feels personalised and efficient, so your feedback means a lot to us.
We look forward to assisting you again whenever needed.
Best regards,
The Customer Success Team
Excellent support team
Excellent support team, always helpful and professional, very patient and friendly. I would highly recommend Innova/Vsitiv
11 September 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Mike,
Thank you for taking the time to leave us such a great review!
It's great that we have your trust and we're always here if you need any assistance with your SOLIDWORKS projects.
Many thanks,
The Customer Success Team
Excellent support
Excellent support from Mark, knowledgeable, efficiently sorted my problems and gave me some good pointers for future reference.
30 August 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ian, Thank you for taking the time to leave such a great review. It's great that Mark could showcase the benefits of SolidWorks and show a great customer service! Thank you!
The Customer Success Team
Excellent advise for sheet metal K Factor
Excellent advise for sheet metal K factor calculation depending upon material type / hardness & thickness / Vee size when air bending or coining.
The difference between CAD & the real world bridged to get it right every time.
Thank you.
12 August 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Dave,
Thank you for once again leaving us such a great review. We look forward to continue working together!
Many thanks,
The Customer Success Team
Fixed a SolidWorks issue
Spoke to Sam about a problem that I was having with SolidWorks. He sorted the problem out using TeamViewer.
He didn't have to - I'm not even a customer but he got involved when he didn't have to!
That is a measure of the company as far as I'm concerned!! Awesome service.
24 July 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi, thank you for taking the time to leave us a review. We're glad to hear that Sam was able to point you in the right direction with your enquiry. We'll make sure to pass your feedback on to him. If you're ever in need of an extra pair of hands, or have a more complex challenge, make sure to check out our CAD consultancy services on our website.
Many thanks,
The Customer Success Team
He was brilliant
He was brilliant, helpful and taught me a few new tricks. Literally couldn't have asked for more
9 July 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Chris, thank you so much for taking the time to leave a review. It's great to see the benefits of using our services.
Have a great day,
The Customer Success Team
Top notch service
Another year's claim successfully submitted by Visiativ. Adrian's knowledge and understanding of our business is so complete that nothing is misunderstood in relaying our project information to him.
We have had approaches from other R&D Specialist, however when we have such a great service, why would we move
21 January 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Jonathan, thank you for taking the time out of your day to leave us such a great review. We look forward to continuing our work with each other for years to come.
The Customer Success Team
Great Soldworks support from Visiativ…
Great Soldworks support from Visiativ and in particular Sam. Very professional and knowledgeable on licence and install issues.
Happy Customer and would recommend them.
16 May 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Mike, thank you for taking the time to leave us a review, it is great that Sam displayed great service! Thank you for the recommendation. Enjoy your day.
The Customer Success Team
fantastic support
I cant thank James enough for his help in getting us back up and running with our solid works. our computer broke and a new hard drive had to be fitted
which meant our programs had been lost. as I didn't have the yearly support package I thought I had lost solidworks. I thought I would send an email and see what response I would get. to my delight I received an email first thing the next morning from James with details of how the download and install solidworks.
well do you guys, its just the support we need and many thanks to James.
16 May 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Anthony, thank you for taking the time to leave us such a great review. James showed the top level of service we strive to achieve. If there is anything you need, you know where to find us. Have a great day.
The Customer Success Team
friendly, competent, efficient and quick.
Id like to first of all state that i am writing this review on my own behest, as i believe it needs pointing out that the customer service team is doing an excelent job all around.
Well spoken, polite and keen to fix issues at hand. Throughout the dealings concerning my recent support ticket, Mr. Bilingsley went above and beyont to get my system back up and running.
Thank you again for the examplery service.
14 May 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi, thank you for taking the time to leave us a review. Mr. Bilingsley is a great person and goes that extra mile! I will pass on this review for you. Thank you!
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi Matt,
Thank you for taking the time to leave us a review, we are so glad that you are happy with our service.
Many thanks,
The Customer Success Team
Great support
The support from Visiativ when I was having problems activating my 3Dexperience account was excellent. Mark was patient, clear, helpful and good-humoured, solving my issue, and sharing tips and tricks along the way.
10 April 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ander,
Thank you for such a great and personal review! Mark is a great person and clearly shows after your experience! As always, any issues please get in touch.
Many thanks,
The Customer Success Team
SolidWorks 2024 re-install
Windows 10 reinstalled and hence required a new SolidWorks 2024 installation. I was having problems with this and the support team [ especially James] came to the rescue.
Professional and excellent product knowledge throughout the process.
Would recommend the team and product to anyone considering SolidWorks.
16 February 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi,
Thank you for taking the time to leave us such a great review and thank you for recommending us!
Have a great day,
Customer Success Team
Had a major problem with my SolidWorks
Had a major problem with my SolidWorks. Stopped loading halfway through and froze.
With the help of the guys at the support desk at Visiativ Solution I am now back running again.
The whole experience showed me the vast technical knowledge of this programme the staff have.
Thanks guys.
5 February 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi David,
Thank you for taking the time to leave us such a great review, we are happy that our Support team was able to resolve your issue.
Have a great day,
Customer Success Team
Used Innova for many years now Visiativ…
Used Innova for many years now Visiativ and they have always been responsive and very helpful.
Today was no exception, sent a help desk email and in minutes received a call my issue was sorted.
Very happy!
17 January 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi David,
Thank you for your kind words and taking the time to leave us a review. We look forward to supporting you in the future!
Kind regards,
The Customer Success Team
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