Vista Phones 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recently purchased three phones from Vista Phones at a great price! I was a bit skeptical because the price seemed too good to be true. The phones came in a timely manner and they were perfect. Ext... See more

Rated 4 out of 5 stars

The 1st phone did not work and I returned it for a replacement. I received a second (same model as 1st) and that one didn't work either. The ones I purchased were a different model than what my... See more

Company replied

Rated 5 out of 5 stars

Just a quick THANK YOU for having the telephone handset that I needed. Your response was far above average, the phone worked flawlessly and your chat person was very pleasant and easy to work wi... See more

Company replied

Rated 4 out of 5 stars

Shipping etc. are really good. The products are terrific. Getting information from you is awful. You don't answer e-mails. I have given up on asking questions. Kathy

Company replied

Company details


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great phone at great price! EXCELLENT customer service!

I searched everywhere to replace by home office speakerphone. Almost every site that carried the Polycom SoundPoint was over $300. I found a "gently used" phone on Vista for $168. I received the phone last week...it looks brand new and is in great condition! The only difference from this one and my previous version is the ringer tone, which I assumed was a technical issue. However, Vista phones customer service reached out and resolved my issue immediately. This was an overall GREAT experience and I would definitely buy from Vista phones again!

29 July 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

I'm so glad that there was an easy solution and that we could help. It's also very kind of you to take the time to update your review! We sure do appreciate your business and encouraging words.

Thanks again.
Melinda

Rated 5 out of 5 stars

A Secret Gem of a Company

If you are looking for a reputable business that sells refurbished smart phones, iPhone, etc. with competitive prices, a 30-day warranty, and FANTASTIC customer service, look no further. Vista Phones exceeded my expectations when I called them the first time for help regarding buying a refurbished iPhone. I have owned it for a couple of months, and it works like new.

And then, they exceeded my expectations again when I needed a battery replacement. They agreed to send me the battery at their cost, so that I did not have to wait a couple of weeks sending my phone to their repair shop, and then waiting for them to send it back. They included all the instructions and tools required to replace my battery at no charge. You just don't find companies like this very often. I highly recommend Vista Phones (especially coming from someone who rarely takes the time to write online reviews)!

19 July 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Wow, Chris, what a glowing review! =^_^=

You were our first customer who made a claim with the Insurance that you bought from us and your idea of repairing it yourself was a great way to save us all time and money! It was really a Win/Win. Hope the repair was as a breeze for you!

Melinda

Rated 5 out of 5 stars

Spending my money like it was theirs. Thanks!

Got a call from the shipping folks. They found a cheaper way to send my product and wanted to know if it was OK for them to get it to me faster and save me $8. OF COURSE!!! The credit was done within 10 mins on Pay Pal and I got the package two days early. THAT'S GREAT CUSTOMER SERVICE. Thanks.

16 July 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Thanks Jeff!

Cecilia has a trained eye and can sometimes catch things like that. Seems contradictory, but we are actually proud when we can save you money!

Sometimes you can think you're paying for a quicker service, but when you're close enough to Colorado, a less expensive service can get it there in the same amount of time or sooner (weird I know). As we can't promise that we'll see things like this every time, we encourage our customers to call us if they need their product by a certain date. That way we can look up the expected time of delivery.

Thanks again for taking the time to write!

Melinda

Rated 5 out of 5 stars

You guys rock five stars:)

You guys rock and thanks for sending out my iPod touch I be getting it on Monday five stars way to go guys:)

14 July 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Thank you Samantha!

We're glad that your happy with the solution we worked out a solution for you. We'll be in touch.

Melinda

PS. We think you rock too!! :)

Rated 5 out of 5 stars

Outstanding and honest representation of their company, products and staff!

Just a quick THANK YOU for having the telephone handset that I needed.
Your response was far above average, the phone worked flawlessly and your chat person was very pleasant and easy to work with. I apologize for not remembering her name but I'm dealing with a terminal lung disorder and don't remember things as I once did but if you have just one lady doing your phone work, she's a 'keeper' for certain. If all companies and their employees would have this kind of Moral and Ethical 'grounding' shopping would be a real pleasure.
Most Sincerely,
John Thompson

6 July 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Thank you for your encouraging words, John. We appreciate your kindness, and are glad that we were able to help you.

Rated 4 out of 5 stars

Great Source Of Replacement Parts

Through Vista Phones I had a very inexpensive fix to a expensive problem.. I bought three dial pads for my extension phones for 20 bucks and saved buying three new extension phones for over $450.00... Not a bad place to shop!!

28 June 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

We appreciate your business, and are glad we were able to provide you with a good fix for your phones.

Rated 5 out of 5 stars

Easy Breezy

This site flowed perfectly and check out was a breeze.

28 June 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Heather,

Thank you for the feedback! Please let us know if you ever need anything else.

Customer Solutions/Virginia

Rated 5 out of 5 stars

Fast service, good quality

This is the second time we've purchased from Vista Phones, and we got really good service both times.

17 June 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Thanks Terry! We sure appreciate your loyalty to our company and hope we'll be able to serve your needs for years to come.

Customer Care
Melinda

Rated 5 out of 5 stars

Completely satisfied customer.

Everything was shipped on time and in the condition expected. No problems. Great customer support! Definitely recommended.

10 June 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Chris,

Thank you so much for the feedback and for your business! Just let us know if you need anything else.

Customer Solutions/Virginia

Rated 4 out of 5 stars

Service and products are good.

Shipping etc. are really good. The products are terrific.
Getting information from you is awful. You don't answer e-mails. I have given up on asking questions.

Kathy

7 June 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Thank you for your feedback, Kathy! I am sorry you had trouble getting in touch with us and hope to serve you better in the future with better communication as our goal is to get back with our customers promptly.

Thank you for your patience.
Customer Solutions/Virginia

Rated 5 out of 5 stars

Great Service, turnaround time, and customer service.

They called once to confirm that my shipment was received and again to let me know that my item was shipped and on its way to me. I have never worked with a company that offered such comprehensive customer service

22 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Austin,

Thank you so much for the feedback! We appreciate your business and are glad that we were able to repair your iPod for you!

Virginia
Vista Phones

Rated 5 out of 5 stars

Great Customer Servoce and response!

Very willing to help us out when we needed to exchange our Ipod. Excellent customer service and follow up! very happy with our purchase.

18 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Michelle, thank you for having patience while we resolved your issue. We hope you are enjoying your new iPod!

Thank you,
Marla
Vista Phones

Rated 5 out of 5 stars

Excellent!

Easy shopping online, fast delivery and excellent service!

17 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

John,
Thank you so much for the encouraging review! Just let us know if you need anything else in the future!

Virginia
Vista Phones

Rated 5 out of 5 stars

Really professional, knowledgeable and friendly help!

The best prices I have found for our Panasonic PBX phones. I have ordered from them a few times and every time the product has been as advertised.

17 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Scott,

We really appreciate your continued business with us! Thank you for being a part of our team as a customer!

Virginia
Vista Phones

Rated 5 out of 5 stars

Great customer service!

I called to order external microphones for a conference room speaker phone. I accidentally ordered 2 TWO-packs instead of two individual microphones. The customer service people called me on the phone and asked if I indeed wanted four microphones. I told them no, I only wanted two. They credited half of my order immediately. Excellent service! I'm so glad they paid attention to the order and didn't just send the four microphones. I would have had to return two and request a refund, but they took care of it before it became an issue.
Thank you, Vista Phones!

17 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Rachel,

Virginia is our main customer service representative and she does a great job of double checking orders to see if she can save customers money. We're so glad she is on our team. I'll make sure to let her know how much you appreciated her efforts.

Thank you!
Melinda

Rated 3 out of 5 stars

Not impressed!

The ipod works fine but the condition of it was terrible. i get it that is was refurbished but the screen was chipped on the sides, the back side was sratched to hell and the screen cracked after one day. Not happy with the condition of the ipod for the money.

17 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Dear Amber,

Thank you for taking the time to leave feedback. I am really sorry that the iPod was not what you were expecting and broke so quickly.

Even though it is out of the 30 Day Guarantee, I tried contacting you last week via phone and e-mail as we would really like to offer a solution that would help ease some of the disappointment. Please contact us within the next two weeks if you would like us to assist you.

Thank you for your patience.
Customer Solutions/Virginia

Rated 5 out of 5 stars

Fantastic customer service

They have the best customer service around! If you need help finding the piece you need or if you have any questions they can help and do a wonderful job!

17 May 2013
Unprompted review
Vista Phones logo

Reply from Vista Phones

Brian,

Thank you for the encouraging support! We appreciate your business!

Virginia
Vista Phones

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look