Vistavue are amazing at communication, always keeping me up to date with our campaign. Quick at responding to any queries. Thank you for your time Shubhangi and team. Would highly recommend.😊
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 STARS ALL OF THE WAY! Harry was amazingly eloquent, and explained everything in perfect details of our next steps. We appreciated his patience with us as we found the time for our 10 minute call. He... See more
Company replied
Shubhangi Kedare is great. She made sure we were satisfied with Vistvue's services and always making sure that anything we communicate to the design team is being worked on. We are able to work on cha... See more
Company replied
Just spoke to Shubhangi about a problem with an invoice, called me back as promised, explained everything like the admin fee of £248 which i wasnt aware of but she assured me it was in my contract. Di... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.6
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
I have been working with Vistavue on a project. I am very happy with their customer service and would definitely recommend!
14 September 2026
Unprompted review
Reply from Vistavue
Hi Susanna,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've been so happy with the customer service you've received while working with Vistavue. Providing a professional, supportive, and responsive experience for our customers is something we take great pride in, so it's fantastic to know that's been reflected in your experience.
Thank you as well for your recommendation—it means a great deal to the whole team.
We look forward to continuing to work with you and supporting your project every step of the way.
Best regards,
Vistavue Customer Care Team
Excellent work from the graphics…
Excellent work from the graphics department Victoria, talked her through what I wanted and she did everything to an extremely high professional standard. Its was a pleasure dealing with her, the whole process was outstanding throughout with great communication. Really pleased and highly recommended.
11 September 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you had such a positive experience with Victoria and our Graphics team. It's fantastic to know that she took the time to understand exactly what you wanted and delivered it to such a high professional standard.
Providing clear communication and working closely with our customers to bring their vision to life is something we take great pride in, so it's wonderful to hear that the entire process was smooth and enjoyable from start to finish.
We'll be sure to pass your kind words on to Victoria—she'll be delighted to hear them.
Thank you again for your support and recommendation. We're thrilled that you're so pleased with the final result.
Best regards,
Vistavue Customer Care Team
Very helpful in explaining how…
Very helpful in explaining how everything works to a person who is a digital idiot
11 September 2026
Unprompted review
Reply from Vistavue
Hi Jenny,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you found the explanation helpful and easy to understand. We know that not everyone works with digital marketing and advertising every day, so taking the time to explain things clearly and without jargon is something we take great pride in.
It's fantastic to know that you felt comfortable asking questions and that the process was made straightforward for you.
Thank you again for your support, and we're always here if you need any further help along the way.
Best regards,
Vistavue Customer Care Team
I had some amazing support from pooja…
I had some amazing support from pooja regarding my business advertisement. She was so helpful and gave me all the information I needed to get set up. Thank you for making is easy.
11 September 2026
Unprompted review
Reply from Vistavue
Hi Isabella,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was able to provide such amazing support with your business advertisement and help make the setup process straightforward and stress-free. Making sure our customers have all the information they need and feel confident every step of the way is something we take great pride in.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to helping your campaign achieve great results.
Best regards,
Vistavue Customer Care Team
Rohit was fabulous on the telephone…
Rohit was fabulous on the telephone today. He made me aware of everything in my contract and helped me utilise my membership to the full extent. Highly recommend
11 September 2026
Unprompted review
Reply from Vistavue
Hi Ali,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Rohit provided such a positive experience during your call. Taking the time to ensure our customers fully understand their contract and are making the most of their membership is something we take great pride in, so it's fantastic to know you found his support so valuable.
It's great to hear that Rohit helped you maximise the benefits available to you and provided clear, helpful guidance throughout. We'll be sure to pass your kind words on to him—they'll mean a lot.
Thank you again for your recommendation and support. If there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
A very helpful call with Rohit
A very helpful call with Rohit, he made sure that I had all the information I needed and did with a lovely manor, professional and friendly.
11 September 2026
Unprompted review
Reply from Vistavue
Hi Laura,
Thank you so much for your lovely feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Rohit was so helpful and took the time to ensure you had all the information you needed. Providing clear guidance in a friendly and professional manner is something we take great pride in, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind words on to Rohit—they'll mean a lot to him.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Thank you to Ryan who was absolutely…
Thank you to Ryan who was absolutely brilliant. You made my experience so much easier and simple. Thank you ❤️👍👍👍👍👍
19 August 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your welcome call was friendly, helpful, and informative. Making sure our customers feel supported and understand the process from the very beginning is something we take great pride in.
We understand that it's still early days, and we're pleased that your experience so far has been a positive one. We look forward to working with you through the next stages and hope the rest of the journey is just as smooth and enjoyable.
Thank you again for your support, and we're excited to help bring your advert to life.
Best regards,
Vistavue Customer Care Team
Welcome phone call
I have not had any advert made yet, but got asked to leave a review for the welcome phone call. Very friendly and helpful so far; hopefully the rest of the process will be just as good. Thanks you.
10 September 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your welcome call was friendly and helpful. Making sure our customers feel supported and informed from the very beginning is something we take great pride in.
We understand that it's still early days and that your advert is yet to be created, but we're pleased that your experience so far has been a positive one. We'll do everything we can to ensure the rest of the process is just as smooth and enjoyable.
Thank you again for your support, and we look forward to working with you and bringing your advert to life.
Best regards,
Vistavue Customer Care Team
Spoke with pooja re our onboarding…
Spoke with pooja re our onboarding process and she was very helpful and has arranged a designer to call us back. Thanks you for the help.
10 September 2026
Unprompted review
Reply from Vistavue
Hi Caroline,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your onboarding experience with Pooja was such a positive one. It's great to know that she was helpful, informative, and able to guide you through the process with confidence.
Best regards,
Vistavue Customer Care Team
We're also pleased that she was able to arrange for one of our designers to contact you and continue moving your campaign forward. Making the process as smooth and straightforward as possible is something we take great pride in.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to helping bring your advert to life.
Reply from Vistavue
Hi Gail,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that everything was explained clearly and that you felt well informed throughout the process. Making sure our customers understand each step and feel confident moving forward is something we take great pride in.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Welcome call was very professional
10 September 2026
Unprompted review
Reply from Vistavue
Hi Hassan,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your welcome call was professional and informative. Making sure our customers feel confident, supported, and fully informed from the very beginning is something we take great pride in.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Communication is very good
The responses back have been great! Communication is easy and all my concerns were addressed in a timely fashion. Im very satisfied with the service.
9 September 2026
Unprompted review
Reply from Vistavue
Hi Hanife,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've been so pleased with the service and support you've received. Providing clear communication and responding promptly to our customers' needs is something we take great pride in, so it's fantastic to know that all of your concerns were addressed quickly and efficiently.
It's great to hear that you've found the process easy and that you've been satisfied with the overall experience.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Great experience so far..
Great experience so far... much appreciated 🙏
9 September 2026
Unprompted review
Reply from Vistavue
Hi Beata,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience so far. Knowing that you've found the process smooth, the service helpful, and the support responsive means a lot to the whole team.
Thank you again for your support—we greatly appreciate it. We look forward to continuing to work with you and supporting your campaign every step of the way.
Best regards,
Vistavue Customer Care Team
STAY AWAY!
Vistavue used to go by the name Direct Digital and Multimedia International Services Ltd, check out their UK Companies House website. Look up Direct Digital reviews on Trustpilot, too. They are terrible and vividly describe the nightmare experienced by so many people who fell for these thieves! Do not do any business with them. It is an organised gang with cronies inside trusted and well known institutions. Like a parasite, Vistavue profits from exploiting these organisations and small businesses, by gaining access to display ads within those trusted institutions. Screens don't work or are placed in concealed areas. The adverts are horrible! You can't negotiate or cancel with them. Nothing good will come of this, people! No customers, no money, just losses and court cases! BE AWARE! Do not sign any contracts with them. Don't trust the fake good reviews on Trustpilot, they are all generated by paid AI and bots. It is all a lie and a scheme to swindle us out of our hard earned money! They will take the very food out of your and your children's mouths!
3 May 2026
Unprompted review
Reply from Vistavue
Hi Catherine,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way and that your experience has not met your expectations.
We strongly dispute a number of the claims made within your review. Our screen network operates across a range of venues, and whilst locations and visibility can vary, we work closely with venue partners to maximise exposure and maintain service delivery. Where operational issues arise, our team works to address them as quickly as possible, as we do with any concerns about advert quality.
We also reject the suggestion that customer reviews are fabricated or generated by bots. Reviews are submitted independently by customers based on their own experiences. Many of our customers continue to renew their campaigns and provide feedback on the results they have achieved through the platform.
All contractual terms, including pricing, notice requirements, and renewal provisions, are clearly outlined within the agreement before any commitment is made. We always encourage customers to read their contract carefully and raise any questions before proceeding.
If you would like to discuss your account further, please contact us at customercare@vistavue.com
Best regards,
Vistavue Customer Care Team
Do not book with Vistavue
Do not book with Vistavue. Awful customer experience, unprofessional designers and I was pushed into signing a contract without having any time to read it. The contract was completely different to what was sold, strange how they do everything in person or on the phone and don’t like anything in writing. I kept everything on email and asked to cancel and they’re now getting nasty and threatening legal for contacting my bank. I have found several Facebook groups and communities confirming that other people have been affected and stood at the screen for 30 mins and did not see their advert after being promised it would show every 8 minutes for 45 seconds. Hope someone sees this before they make a bad decision. Currently in talks with a Lawyer. They’ve lost a few cases already, hope they’re ready to lose another!
31 July 2026
Unprompted review
Reply from Vistavue
Hi Karina,
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain dissatisfied with your experience and that this is your perception of our business.
We do not recognise a number of the claims made within your review. Our sales process is designed to provide customers with the information they need to make an informed decision, and all key terms, costs, contractual commitments, and cancellation requirements are set out within the agreement documentation provided before any contract is entered into. We always encourage customers to review their contracts carefully and raise any questions prior to signing.
We would also like to clarify that advert scheduling is determined by the content rotation on the screen network and can vary depending on the number of active advertisers at a particular location. Where customers have concerns regarding campaign performance or advert visibility, our team is available to review these directly and provide support.
As you have referenced legal discussions, it would not be appropriate for us to comment on the specifics of your account in a public forum. However, we are confident that the relevant documentation and correspondence will provide a full and accurate record of the matters raised.
Best regards,
Vistavue Customer Care Team
This company is a major advertising scam
This company is a major advertising scam—far worse than people realize. A representative came to my restaurant and pitched some ideas; I agreed to one of them, which was supposed to cost £30 a week. That’s when the trouble started: they charged me £500 in the very first week. When I questioned it, they told me I had signed a contract and had to stick to it. They are nothing but stupid thieves.
8 September 2026
Unprompted review
Reply from Vistavue
Hi Wesam,
Thank you for taking the time to share your feedback.
We're sorry to hear that you are dissatisfied with your experience and that there appears to have been confusion regarding the costs associated with the service.
We would like to clarify that all charges, including any upfront payments, administration fees, and ongoing payment schedules, are outlined within the contractual documentation provided during the sign-up process. We always encourage customers to review the agreement carefully and raise any questions prior to signing to ensure they have a full understanding of the commitment being entered into.
We strongly dispute the suggestion that customers are misled regarding pricing. Our agreements clearly set out the costs and terms of the service, and our team is available to provide clarification at any stage.
Best regards,
Vistavue Customer Care Team
We had a very first contact chat which…
We had a very first contact chat which was very helpful for our business.
8 September 2026
Unprompted review
Reply from Vistavue
Hi Carlos,
Thank you so much for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that your first contact with us was helpful and provided value for your business. Making sure our customers feel informed, supported, and confident from the very beginning is something we take great pride in.
It's great to know that the conversation was useful and helped you better understand the opportunities available. We look forward to continuing to work with you and supporting your business moving forward.
Thank you again for your support.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Jacqueline Ann,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that the process has been smooth and that you're pleased with your experience so far. We always aim to make things as straightforward and hassle-free as possible for our customers, so it's wonderful to know that's been reflected in your journey with us.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Pooja was friendly and professional and…
Pooja was friendly and professional and helpful. The connection wasn’t brilliant but I think I got all of the information I needed.
8 September 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you found Pooja friendly, professional, and helpful throughout your call. Making sure our customers feel informed and supported is something we take great pride in, so it's wonderful to know you received all the information you needed.
We're sorry to hear the phone connection wasn't the best, but we're pleased that despite the technical issues, the key details came across clearly.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Great service
8 September 2026
Unprompted review
Reply from Vistavue
Hi David,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience with our service. Providing friendly, professional, and helpful support is something we take great pride in, so it's wonderful to know we've made a positive impression.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
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