Vistavue are amazing at communication, always keeping me up to date with our campaign. Quick at responding to any queries. Thank you for your time Shubhangi and team. Would highly recommend.😊
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 STARS ALL OF THE WAY! Harry was amazingly eloquent, and explained everything in perfect details of our next steps. We appreciated his patience with us as we found the time for our 10 minute call. He... See more
Company replied
Shubhangi Kedare is great. She made sure we were satisfied with Vistvue's services and always making sure that anything we communicate to the design team is being worked on. We are able to work on cha... See more
Company replied
Just spoke to Shubhangi about a problem with an invoice, called me back as promised, explained everything like the admin fee of £248 which i wasnt aware of but she assured me it was in my contract. Di... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.6
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Welcome review call
Nooja was very helpful and explained the process. I feel reassured that I can contact Vistavue with any concerns in the future. Looking forward to seeing my advert
28 August 2026
Unprompted review
Reply from Vistavue
Hi Steph,
Thank you so much for your lovely feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was so helpful and able to clearly explain the process during your welcome call. Making sure our customers feel informed, supported, and confident from the very beginning is something we take great pride in.
It's especially great to hear that you feel reassured knowing we're here to help should you have any questions or concerns in the future.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to helping bring your advert to life.
Best regards,
Vistavue Customer Care Team
Sunam was very helpful
27 August 2026
Unprompted review
Reply from Vistavue
Hi Skye,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Sunam was so helpful and provided you with a positive experience. Supporting our customers and making sure they feel informed and looked after is something we take great pride in.
We'll be sure to pass your kind words on to Sunam—they'll mean a lot to him.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Great service
27 August 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience with our service. Providing excellent support and making the process as smooth and straightforward as possible for our customers is something we take great pride in.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Welcome call
Welcome call -
All good so far - looking forward to seeing the advert
27 August 2026
Unprompted review
Reply from Vistavue
Hi Ed,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was so thorough and helpful throughout your experience. Taking the time to ensure our customers feel fully informed, supported, and confident every step of the way is something we take great pride in.
We'll be sure to pass your lovely comments on to Pooja—they'll mean a lot to her.
Thank you again for your support. We look forward to continuing to work with you and helping make your campaign a success.
Best regards,
Vistavue Customer Care Team
Pooja was very thorough and helpful
Pooja was very thorough and helpful. Looking forward with working with her
27 August 2026
Unprompted review
Reply from Vistavue
Hi Faisal,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was so thorough and helpful throughout your experience. Taking the time to ensure our customers feel fully informed, supported, and confident every step of the way is something we take great pride in.
We'll be sure to pass your lovely comments on to Pooja—they'll mean a lot to her.
Thank you again for your support. We look forward to continuing to work with you and helping make your campaign a success.
Best regards,
Vistavue Customer Care Team
Thank you so much for taking the time…
Thank you so much for taking the time to call, it was very helpful and Pooja made it all very clear, what is going to happen and how and time frames etc. I look forward to working with you.
27 August 2026
Unprompted review
Reply from Vistavue
Hi Marcelle,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it.
We're delighted to hear that the call was helpful and that Pooja was able to clearly explain what to expect, including the process, next steps, and timescales involved. Making sure our customers feel informed and confident from the very beginning is something we take great pride in.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support. We look forward to working with you and helping bring your campaign to life.
Best regards,
Vistavue Customer Care
Reply from Vistavue
Hi James,
Thank you so much for your kind words—we really appreciate you taking the time to share them.
We're delighted to hear that you found the team helpful and friendly. Providing a welcoming, supportive experience for our customers is something we take great pride in, so it's wonderful to know that's been your experience.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Onboarding call
We had Pooja for our onboarding call and she was very helpful and explained the process very well.
27 August 2026
Unprompted review
Reply from Vistavue
Hi Scott,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was able to make your onboarding experience such a positive one. Taking the time to explain the process clearly and ensure our customers feel informed and confident from the very beginning is something we take great pride in.
We'll be sure to pass your lovely comments on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Great contacts
Great contacts , super responsive, great communication of their products, willingness to work with things outside their set of established policies, made me feel safe And secure with making my investment into their products/services
1 June 2026
Unprompted review
Reply from Vistavue
Hi Luke,
Thank you so much for your wonderful feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience with the team. We take great pride in providing responsive communication, clear guidance, and support throughout the process, so it's fantastic to know that came across.
It's especially rewarding to hear that our flexibility, willingness to work with your individual requirements, and commitment to finding solutions helped you feel confident in your decision to invest with us.
Thank you again for your trust and support. We look forward to continuing to work with you and helping you get the very best from your campaign.
Best regards,
Vistavue Customer Care Team
Poonjah was as always helpful and…
Poonjah was as always helpful and friendly. She sorted an overpayment very quickly and with a suitable solution.
She passed on all up to date and relevant information and assured me of her attention in the future.
26 August 2026
Unprompted review
Reply from Vistavue
Hi Carol,
Thank you so much for your wonderful feedback — we really appreciate you taking the time to share it.
We're delighted to hear that Pooja helped resolve the overpayment quickly and provide a suitable solution. Delivering responsive, efficient support and keeping our customers fully informed is something we take great pride in, so it's fantastic to know that was reflected in your experience.
We'll be sure to pass your kind words on to Pooja—she'll be delighted to hear them. It's great to know that her friendly approach, clear communication, and ongoing support have made such a positive impression.
Thank you again for your continued support, and we're always here if you need any assistance in the future.
Best regards,
Vistavue Customer Care Team
Great initial call with pooja today to…
Great initial call with pooja today to onboard. 26/8/26
26 August 2026
Unprompted review
Reply from Vistavue
Hi Zahira,
Thank you so much for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you had a great onboarding call with Pooja. Making sure our customers feel welcomed, informed, and confident from the very beginning is something we take great pride in, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Vistavue was very helpful for me on our…
Pooja was very helpful for me on our call. The company is easy to work with and good value for money.
26 August 2026
Unprompted review
Reply from Vistavue
Hi Stephen,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was so helpful during your call and that you've found the company easy to work with. Providing excellent support and delivering value for our customers is something we take great pride in, so it's wonderful to know that's been your experience.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Onboarding call with Pooja
Pooja handled our conversation with a perfect balance of warmth and professionalism. She made me feel truly valued as a client, and I feel completely confident leaving my upcoming ad in her capable hands.
26 August 2026
Unprompted review
Reply from Vistavue
Hi Sanam,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja made such a positive impression during your onboarding call. Striking the right balance between professionalism and a personable approach is something we value greatly, so it's fantastic to know you felt both welcomed and supported.
It's especially rewarding to hear that you feel confident entrusting your advert to her. We'll be sure to pass your kind words on to Pooja—they'll mean a great deal to her.
Thank you again for your support, and we look forward to helping bring your advert to life.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Luke,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you found the service helpful. Providing clear, friendly, and supportive assistance is something we take great pride in, so it's wonderful to know you've had a positive experience.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Alice,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience and found the communication clear and helpful throughout. Providing excellent service and keeping our customers informed every step of the way is something we take great pride in.
Thank you again for your support—it means a lot to the whole team.
Best regards,
Vistavue Customer Care Team
Pooja Nadgauda Has been very helpful…
Pooja Nadgauda Has been very helpful and informative in the initial phone call.
26 August 2026
Unprompted review
Reply from Vistavue
Hi Christopher,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja Nadgauda was helpful and informative during your initial phone call. Making sure our customers feel welcomed, supported, and fully informed from the very beginning is something we take great pride in.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Early days but so far so good
Recently signed up to using their advertising platform. Early days as yet but so far they seem very efficient and helpful. Fingers crossed it continues!
17 August 2026
Unprompted review
Reply from Vistavue
Hi Vikki,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your experience has been positive and that you've found the team efficient, helpful, and easy to work with. We understand it's still early days, so it's great to know you've had a strong start to your journey with us.
Thank you again for your support. We're looking forward to working with you and helping make your campaign a success.
Best regards,
Vistavue Customer Care Team
Bait and Switch
Contract is totally one sided (read it carefully - they know it and they will use it to their advantage without any concern for the effectiveness of your ads or the results they generate). They sales methods are basically illegal bait and switch tactics. They probably will pressure you into signing with very quick deadlines. And the quality of their work is atrocious, not following brand standards or even explicit instructions regarding the ads they produce. I would encourage anyone considering them to do their due diligence and search around the internet for other trade names like Direct Digital (US), The Community Network (Aus), 3 Media (UK), Digital Screen Media (UK), Multimedia International Services (UK) - and who knows what other company names they use to swindle additional small businesses.
25 August 2026
Unprompted review
Reply from Vistavue
Hi Mackenzie,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling disappointed. We take comments regarding our sales process, advert creation, and customer experience seriously.
We would like to clarify that all pricing, service details, contractual commitments, and cancellation requirements are outlined within the agreement documentation provided. We always encourage customers to read their agreement carefully and raise any questions before proceeding.
Advert creation is a collaborative process, with drafts provided for review and approval before publication. Our design team works closely with customers to ensure adverts reflect their brand and objectives, and amendments can be requested where required.
We do not recognize a number of the claims made within your review. However, we appreciate that your experience has not met your expectations.
We remain committed to supporting our customers and would welcome the opportunity to discuss your concerns further via customercare@vistavue.com.
Best regards,
Vistavue Customer Care Team
Beware of this company formerly known as direct digital!
This company formerly known as Direct Digital is a huge scam company. I recommend checking out the reviews for direct digital before signing a contract with them. The kiosks they claim will be in the hotel lobby's get put in places no one can find, The advertisement of your company will not be displayed and is hidden, they don't notify you if a hotel takes the kiosk out but you still are suppose to pay them. It is impossible to cancel your contract with them and they will auto renew you. They also send harassing emails demanding payment and insisting they have fulfilled their contractual obligation despite showing them proof they have not. I can go on and on but if you google or search facebook you will find thousands of complaints claiming all of the same things. Save yourself money and a headache and do not sign a contract with Vistavue.
25 August 2026
Unprompted review
Reply from Vistavue
Hi Britteny,
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain dissatisfied with your experience.
We do not recognize a number of the claims made within your review. Screen locations and placements are subject to venue requirements and operational changes, and where issues arise, our team works to identify suitable alternatives to maintain campaign visibility.
We would also like to clarify that all contractual terms, including renewal and cancellation requirements, are clearly outlined within the agreement prior to sign-up. Our contracts are typically for a minimum 24-month term, with customers having the first 18 months to notify us if they do not wish the agreement to continue beyond its initial term.
We take concerns regarding campaign performance and customer service seriously and are always willing to work with customers to review their advert, discuss amendments, and explore opportunities to improve results.
While we're sorry that the service did not meet your expectations, we appreciate your feedback.
Best regards,
Vistavue Customer Care Team
Very welcoming and helpful
Very welcoming and helpful. Everyone has been amazing
25 August 2026
Unprompted review
Reply from Vistavue
Hi Kat,
Thank you so much for your lovely feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've felt so welcomed and supported throughout your experience with us. Knowing that the team has made such a positive impression means a great deal, and it's wonderful to hear that everyone you've spoken with has been so helpful.
Thank you again for your kind words and support. We look forward to continuing to work with you and providing the same great experience moving forward.
Best regards,
Vistavue Customer Care Team
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