Quick service from Vitapoint with my delivery - via Evri - although disappointing that the package was bashed in two separate corners. Thankfully the contents were fine thanks to the extra packaging i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t know if having Evri do their deliveries is a recent change but previously, the next day delivery was reliable. My last order, placed at 17:15 on a Tuesday, notified shortly after of my orde... See more
Company replied
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... See more
Company replied
A FIRST CLASS FAULTLESS EXPERIENCE First time I have ordered from Vitapoint but it won’t be the last. Branded names at considerably less than other retailers . Not only that but I placed my or... See more
Company replied
Company details
- #231 of 256 best companies in Health and beauty shop
- #109 of 120 best companies in DIY Store
- #78 of 84 best companies in Health food shop
- #19 of 23 best companies in Supermarket
- #250 of 277 best companies in Vitamin & Supplements Shop
Written by the company
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Contact info
Albion House, Albion Street, BL3 6ND, Bolton, United Kingdom
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
4.0
Great
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered disinfectant
Ordered disinfectant . Easy ordering and delivery was excellent
22 February 2025
Reply from Vitapoint | Everyday essentials
Thank you for your feedback! We're glad you found the ordering process easy and were satisfied with the excellent delivery. We appreciate your support!
Reply from Vitapoint | Everyday essentials
Thank you for your feedback! We're pleased to hear that you were satisfied with the fast delivery. We appreciate your support and look forward to serving you again!
Brilliant company
Brilliant company, fast delivery, good prices and well packed
28 February 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We're delighted to hear you were happy with our service, fast delivery, competitive prices, and packaging. We truly appreciate your support!
Great range of products at affordable…
Great range of products at affordable prices.
18 February 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for your kind words! We're delighted to hear that you're happy with our range of products and pricing. Your support means a lot to us, and we look forward to serving you again soon!
The site is easy to find what you…
The site is easy to find what you looking for. Mine was toiletries and the bulk buy made it a bargain for me.
It worked out a lot cheaper than supermarkets and lasted for months. Will shop again here.
10 November 2024
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We’re so glad to hear that you found our site easy to navigate and that our bulk buy options helped you save on toiletries. It’s great to know our prices are more competitive than supermarkets, and we’re thrilled to have earned your trust. We look forward to serving you again soon!
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind feedback! We’re thrilled to hear that your order was delivered quickly and safely. Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again soon!
TERRIBLE CUSTOMER SERVICE AND PACKAGING. DO NOT USE THIS COMPANY
Received my order on Sunday which was severely damaged due to leaking products. The box was destroyed and most of the contents were missing. I immediately contacted customer services with order number, contact details including my phone number and photographs and I am yet to recieve a response. I have resent my email with attachments 3 times and I all I get is an automated response saying their customer service is highest priority (laughable) and they aim to reply with 24 hours (lies!!!) my order was large and Im absolutely disgusted that no one has had the decency to even respond saying they have received my emails!!! Terrible customer service, terrible packaging and definitely DO NOT recommend!
9 February 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re truly sorry for the experience you’ve had with your order. We understand your frustration and apologise for the damaged items and the delay in responding to your emails. A refund has already been issued for the missing and damaged products. We take your feedback seriously and will be addressing the packaging and customer service issues to improve moving forward. If there's anything further we can assist with, please reach out, and we’ll be happy to help. Thank you for your patience.
Great value, great service!
I was browsing for some spray varnish to finish a project I am working on and came across this website. The items I bought were such good prices that the addition of postage meant the overall cost was still great value. They also arrived very promptly and packaged well. I will definitely use Vitapoint again!
25 January 2025
Reply from Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We're so glad to hear that you found great value in our prices and that your items arrived quickly and well-packaged. It’s fantastic to know that you’ll be using Vitapoint again – we can’t wait to assist with your future projects! If you need anything else, don’t hesitate to reach out. Thank you for choosing us!
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quick delivery and great price. We truly appreciate your feedback and look forward to serving you again soon!
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind words! We're thrilled to hear you're happy with the fast delivery, product, and price. We really appreciate your feedback and look forward to serving you again soon!
Not bad
They sell stuff I can't get anywhere else and the amazon delivery is quick. Thanks
17 August 2024
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for your fantastic feedback! We’re so glad to hear that you’ve had a great experience with our quick delivery. We appreciate your support and look forward to serving you again!
Customer service with this company is…
Customer service with this company is laughable !
Received a package today ,10th Jan, damaged with the liquid contents soaking the cardboard packaging , not water because you could smell the fragrance of the contents . Contacted Vitapoint who asked for photos ok no problem . Their reply needed more photos ,no problem .
They profess to offer top customer service , no they do not !
Their offer ……..25% refund of an item that only cost just over £7 ,not a replacement , be warned .
10 January 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We truly apologise for the experience you've had with your recent order. We completely understand how disappointing it is to receive a damaged package, and we take your concerns seriously. However, we have not yet received any order details or additional information from your side, which makes it difficult for us to fully address the situation.
To assist you further, please provide your order number or any relevant details so we can investigate and resolve the issue as quickly as possible. We are committed to offering excellent customer service, and we regret that your experience did not meet those expectations.
Regarding the 25% refund offer, we want to ensure a fair resolution and will be happy to review the situation once we have more information.
Thank you for your understanding and patience.
Smooth experience
Ordering was easy, order was dispatched quickly & delivered safely
26 December 2024
Reply from Vitapoint | Everyday essentials
Thank you for your great feedback! We’re thrilled to hear that the ordering process was smooth, and your order was dispatched and delivered safely. We look forward to serving you again soon!
Easy process to order
Easy process to order. Everything is in perfect condition when it arrives quicker than I expected, a pleasure doing business with you
23 December 2024
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We’re delighted to hear that your order arrived quickly and in perfect condition. It’s always a pleasure doing business with you, and we look forward to serving you again soon!
Deceiving
I ordered from online because you said it is talc which is not true. It is cornstarch which I can get at lower price from many stores around me and would not also pay for postage.D
I'm very disappointed and would not buy anything from you again
25 December 2024
Reply from Vitapoint | Everyday essentials
We’re sorry to hear you’re disappointed with your order. We understand your concerns and would like to clarify that the product packaging has recently been updated. While the ingredients may have changed, we always aim to provide clear and accurate product information. We appreciate your feedback and will take it into account for the future. If you'd like to discuss this further, please don't hesitate to reach out to our customer service team.
Absolutely brilliant to deal with
I have purchased from vitapoint several times and the service is absolutely amazing the value is almost impossible to beat, and I would purchase again and again with no doubt, and therefore would happily recommend them to anyone.
1 January 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind words and continued support! We’re thrilled to hear you’ve had such a positive experience with us. Your recommendation means a lot, and we look forward to serving you again in the future!
Great service.
25 November 2024
Reply from Vitapoint | Everyday essentials
Thank you for your positive feedback! We sincerely value your support and look forward to serving you again in the future. Keep shopping with us!
Reply from Vitapoint | Everyday essentials
Thank you for your kind words! We're thrilled to hear you had a great experience with our service, packaging, and delivery. We appreciate your support and look forward to serving you again!
Reply from Vitapoint | Everyday essentials
Thank you for your great feedback! We’re happy to hear you found good bargains and enjoyed our quick delivery. We look forward to serving you again soon!
I had not heard of Vitapoint but I'm so…
I had not heard of Vitapoint but I'm so glad I found them. Best prices I've seen for the products I regularly buy, good site to navigate, order arrived promptly, good comms. I'll be back.
18 November 2024
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for the feedback! We're so glad you discovered Vitapoint and that you're happy with our prices, website, and service. It's wonderful to hear that your order arrived promptly and that our communication met your expectations. We can’t wait to welcome you back for your next order!
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